Exam Prerequisites:

In order to take this exam students must have completed an accredited Direct, Plan and Improve course.

Exam Details:

• The DPI exam is a ‘closed book” exam
• Publications are not permitted to be used in the exam
• The exam is 90 minutes in duration
• Students taking the exam in a language that is not their native language are awarded 25% extra time
• There are 40 questions, each worth 1 mark
• You need to get 28 questions correct (70%) to pass the exam
• The questions are all multiple choice

Exam Topics:

• Direct, Plan and Improve Concepts
• Direction, Planning and Principles in Context
• GRC Principles and Methods
• Continual Improvement
• Organizational Change Management
• Measurement, Indicators and Reporting
• Measurement and Value Streams
• Stakeholder, Communication and Feedback

How Is the Exam Taken?

The exam vouchers provided by GogoTraining are for online proctored exams.  This gives you the flexibility of taking the exam from any location.  

When Will I Receive My Exam Voucher?

Exam voucher orders are purchased within 24 hours following purchase Monday to Friday.

How Long Is My Exam Voucher Valid?

Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire.  Please note that the exam extension must be ordered before your exam expires.  

How Do I Schedule My Exam?

Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam. 

When Can I Take My Exam?

Exam slots are available 7 days a week 24 hours a day.  Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months.  Please note that the extension must be ordered before your exam expires.

If you have any questions email customerservice@gogotraining.com.   

This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctore your exam.

Thank you for choosing GogoTraining!

When you purchase your ITIL V3 Foundation Exam you will receive your exam voucher within 24 hours Monday through Friday.  Your exam voucher is valid for 1 year.  Once your exam voucher is ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  It is highly recommended that you take the GogoTraining ITIL Foundation course prior to sitting for your ITIL Foundation Exam.  Getting trained with the best instructor in the world is the perfect way to prepare.  Membership is Free. Join Today!  

Free Exam Retake:  PeopleCert has a new product called alled Take2 which gives you a Free Exam Retake if you need it.  PeopleCert charges $89 for Take2 and it must be purchased before your exam is ordered.  To add Take2 to your exam purchase, Click Here.

Exam Details:

• Exam Pre-Requisites:  There are no exam pre-requisites, however it is highly recommended that you take an accredited course prior to sitting for the exam
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 60 minutes to complete the exam
• Exam Format:  Closed book, 40 question multiple choice exam with only one correct answer for each question
• Passing Score:  You much answer 26/40 questions correctly (65%)
• Exam Value:  You will receive 2 ITIL Credits when you pass the exam

If you have any questions or need asistance, contact  customerservice@gogotraining.com

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  It is highly recommended that you take the GogoTraining ITIL Practitioner Course prior to sitting for your ITIL Practitioner Exam.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate to take the ITIL Practitioner exam.  While it is not required to take an Accredited Course, it is highly recommended.  The GogoTraining course comes with 8 senario based exercises to help you prepare.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 135 minutes to complete the exam
• Exam Format:  Open book, 40 question multiple choice exam 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Strategy Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Strategy Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Strategy Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 scenario questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Design Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Design Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Design Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 scenario questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Transition Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Transition Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Transition Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 scenario questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Operation Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Operation Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Operation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 scenario questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Continual Service Improvement Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Continual Service Improvement Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Continual Service Improvement certificate of completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 scenario questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 3 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Release, Control and Validation Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Release, Control and Validation Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Release, Control and Validation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 multiple choice scenario based questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 4 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Strategy Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Offerings & Agreements Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Offerings & Agreements Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 multiple choice scenario based questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 4 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Planning, Protection and Optimization Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Planning, Protection and Optimization Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Release, Control and Validation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 multiple choice scenario based questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 4 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Operational Support and Analysis Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline: GogoTraining Operational Support and Analysis Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Operational Support and Analysis Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 90 minutes to complete the exam
• Exam Format:  Closed book, 8 multiple choice scenario based questions 
• Passing Score:  You much answer 28/40 questions correctly (70%)
• Exam Value:  You will receive 4 ITIL Credits when you pass the exam

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Managing Across the Lifecycle Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline: GogoTraining Managing Across the Lifecycle Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

• Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Managing Across the Lifecycle Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
• Delivery Format:  Online web proctored available 24/7
• Exam Duration:  You have up to 120 minutes to complete the exam, and for candidates taking the exam in another language, 150 minutes along with the use of a dictionary
• Exam Format:  Closed book, 10 multiple choice, gradient-scored complex questions 
• Passing Score:  You much answer 35/50 questions correctly (70%)
• Exam Value:  You will receive 4 ITIL Credits when you pass the exam