Certified Software Asset Manager (CSAM) Accredited by APMG & IAITAM

Special Offer - CSAM Course & Exam Package $1,095 Now ONLY $995 Buy Now!
Purchase Options
  • Delivery Type: The Course is taken online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides. Exam Prep and Instructor Support.
$745.00 Add to Cart
Best Offer!
Course with Exam - Save $1005.00!
  • Course Delivery: The Course is taken online
  • Exam Delivery: The Exam is delivered online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.
  • Exam Details: Click here to view
$2000.00 $995.00 Add to Cart

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
00: Certified Software Asset Manager (CSAM)- Course Introduction
8 min
01: IT Asset Management (ITAM) Profession Introduction
15 min
02: Communication Styles Assessment & KPAs Assessment Discussion
2 min
03: Advocating for your IT Asset Management Program
17 min
04: Compliance Management
14 min
05: Creating a Compliance Management Approach
16 min
Quiz: Compliance Requirements for Software
06: Proactive versus Reactive Software Asset Management (SAM)
17 min
07: Software License Management
22 min
Quiz: Being Proactive
08: Automation
18 min
09: The Software Acquisition Best Practices
13 min
10: The Software Acquisition Process
17 min
11: Exercise Review: How Does Software Get Into Your Organization?
1 min
12: Why You Should Negotiate Your Software Purchases
19 min
13: Lawyers, Agreements and Terms
14 min
14: Artifacts of IT Assets (Documentation)
14 min
15: Exercise Discussion: Where is Your Documentation?
2 min
16: Vendor Management
13 min
17: Managing Vendors and Hardware Role in SAM
16 min
18: Introduction to Project Management
21 min
Quiz: Project Management
4 hrs 19 mins

Keith Rupnik

Keith Rupnik has been in information technology since the early 1980s. He holds a Bachelors Degree in Computer Science. Keith has worked in the financial, manufacturing, publishing, software and life sciences industries. His experience includes software engineering, product development, product management, IT asset management, marketing and sales and business development. He has worked at all sizes of companies, from start-ups to Fortune 500s.

Course Materials

When you purchase this course you will receive access to these materials.

  • IAITAM Course Materials Instructions
  • CSAM Student Guide
  • Exercise Guide (also known as IAITAM Study Guide)
  • Quiz Guide
  • PDU Info

Course Links

These links are activated when you purchase this course.

  • Course Survey
  • International Association of Information Technology Asset Managers (IAITAM)


This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

The Certified Software Asset Manager (CSAM) course is accredited by APMG and IAITAM and completing this course fully qualifies you to sit for the IAITAM Certified Software Asset Manager (CSAM) examination given by IAITAM.

Online certification testing is available for students after course completion, with a valid exam voucher.  The voucher may be purchased from GogoTraining only at the time the course is purchased.  For students who do not purchase an exam voucher at the time of the class, they must contact IAITAM within 24 hours of attaining their course completion certificate for exam options.

All students who purchase an exam voucher from GogoTraining when they purchase the course must contact IAITAM with their certificate within 24 hours of completing the video portion of the course for exam scheduling options.  All exam periods are 14 days.

If the exam is not purchased at the same time as the course, you may purchase the exam at the non-member price of $350 by contacting IAITAM directly within 90 days of the date on your course completion certificate.

Testing requires non-interrupted internet connection and may be taken at any time during the 14 day period. Once a test is started students are required to complete it during that session and are permitted up to 3 hours to complete the exam.  Candidates who purchase an exam voucher receive one test retake free of charge if they fail to achieve pass status on the first attempt. The retake is available after a 24 hour window of the first attempt and must be completed during the 14 day open period.

If a student is unable to attempt their exam during the extension period or does not pass one or both attempts they may purchase just the exam package through IAITAM only at non-member pricing (no discounts apply).

The Certification Exam consists of one hundred (100) questions are on each IAITAM certification exam and a passing mark is achieved by attaining 85% or higher.  If a student is unable to complete the exam and retake (if needed) within their 14 day window, a one-time 7 day extension can be purchased for $50 USD; this option must be completed before the initial 14 day window expires.  

If you have purchased the exam with your course, immediately upon completion send an email to info@iaitam.org to notify IAITAM that you have completed the course and need to schedule your exam.  To purchase and schedule your exam, send a request along with your completed transcript and completion certificate to info@iaitam.org.


All IAITAM Certifications are valid for one year from the date of certification.  Before your recertification due date, you can recertify by either taking another IAITAM course and exam or by paying IAITAM $125 and taking a survey and a 20 question quiz.  When you take a second course and pass the exam your current certification is automatically updated to be one (1) year from the date of the most recent certification and you do not need to pay the $125 recertification fee.  The recertification process is handled directly with IAITAM.

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.