Course Description
Formulated to tackle the myriad challenges faced by professionals in overseeing hardware assets, the Certified Hardware Asset Management Professional (“CHAMP”) Course by IAITAM goes beyond the conventional cradle-to-grave analogy. It delves into the comprehensive lifecycle of IT hardware assets, exploring business practices that optimize efficient and cost-effective management. The focus is on discerning policies that augment lifecycle management, with an emphasis on the effectiveness of policies developed collaboratively across impacted departments. For policies to be impactful, regular reviews to ensure currency, consistent communication, and enforcement are crucial.
Hardware Asset Management holds significant potential for organizational benefits. In today’s economic climate and the constraints on IT budgets, uncovering savings has become paramount. Even organizations previously unfamiliar with asset management are now educating their staff and adopting business practices to maximize every allocated dollar. The Hardware Asset Manager’s success is measured by capturing these savings and demonstrating the percentage of the total IT hardware budget liberated for other organizational projects.
Software Asset Management (“SAM”) encompasses the business methodologies supporting software utilization within an organization, often prompting a reevaluation of how and why software traverses the organizational landscape. SAM has become a crucial mandate for many organizations, recognizing Software Asset Managers as pivotal contributors to overall organizational success. To excel, Software Asset Managers must not only grasp the foundational business practices of Software Asset Management but also adeptly implement them in a manner tailored to their specific organization.
Participants will grasp the significance of Software Asset Management within the dynamic ITAM sphere of today. The demand for at least one dedicated individual within an organization, equipped with focused training and expertise in software management, has never been greater. The journey commences with the CSAM course, a pivotal instructional and certification program, intended as a core foundational pillar for any ITAM initiative.
In This Course You Will Learn:
- Establish Effective Inventory Processes: Design and implement inventory processes and controls, including asset tagging, automation (e.g., discovery tools), and coordination with help desks to ensure hardware assets are assigned to the correct resources based on standards, budgets, and customer needs.
- Maintain Hardware Visibility: Monitor and manage hardware inventory both in use and in storage, building controls and data throughout the asset lifecycle to maximize savings, reduce support costs, streamline rollouts, and maintain organizational efficiency and performance.
- Develop Hardware Management Programs: Create, implement, and promote program elements such as policies, processes, procedures, and performance measurements for hardware acquisition, installation, usage, and disposition.
- Ensure Legal Compliance: Ensure that all stakeholders understand and adhere to legal requirements for managing hardware assets.
- Optimize Hardware Allocation: Provide appropriate hardware for specified users and applications, refresh at optimal intervals to maximize value, and redeploy hardware to minimize unnecessary acquisitions.
- Establish Contract Linkages: Create processes that link information elements, such as uniquely identifying contracts, to track relationships between assets and contract documents effectively.
- Problem-Solving with Available Resources: Leverage available resources to address Hardware Asset Management (HAM) challenges, understanding their interconnected impact on broader business objectives.
- Execute Proper Disposal Practices: Ensure compliance with disposal regulations, secure organizational data, evaluate disposition choices, harvest reusable software, and audit disposition vendors to maintain accountability.
- Contribute to Organizational Projects: Plan and actively participate in hardware-related projects that improve organizational efficiency, performance, and goal achievement.
- Lead Vendor Management Efforts: Provide strategic direction for developing and maintaining an effective Vendor Management program.
- Support Asset Management Teams: Empower, train, and support personnel assigned to Hardware Asset Management roles.
- Foster Cross-Business Relationships: Build and maintain productive relationships with various business units, including IT functions and customer-facing teams.
- Secure Executive Support: Advocate for and sustain executive management support for all IT-related initiatives.
- Enhance Communication Plans: Develop and execute communication strategies to increase employee awareness of Hardware Asset Management.
- Support CITAM Responsibilities: Perform tasks and responsibilities in alignment with the goals of the CITAM (Certified IT Asset Manager) program.
Prerequisites
The CHAMP Course is designed for those individuals with minimal to no experience in the field of Hardware Asset Management. It is essential learning for beginning IT Asset Managers and other IT professionals involved in Asset Management, resource budgeting, finance, software licensing, contract management and strategic planning. Although there are no prerequisites, some knowledge of contracts and hardware lifecycle management is encouraged. The course is followed by a certification test for those that wish to certify.
Outline
Module 00: Certified Hardware Asset Management Professional (CHAMP)- Course Introduction
Module 01: IT Asset Management (ITAM) Profession Introduction
- International association of IT Asset Managers (IAITAM)
- 12 Key Process Areas (KPAs) in Certified Hardware Asset Management
- IT Asset Management as a Profession
- Exercises: KPAs Assessment & Communication Styles Assessment
Module 02: KPAs Assessment Exercise Discussion
Module 03: Advocating for your IT Asset Management Program
- Communication
- Education
- Policy Management
Module 04: Setting up the Program
How to use IBPL
The Request and Approval Process
What should be standardized
Module 05: Asset Standards
- Standard Levels
- Standard Goals
- What to Manage
- Exercise: Design Managed Standards List
Module 06: Implementing and Improving a Program
- Corporate Goals
- Implementing and Measuring the Program
- Roles Within the Hardware Program
Module 07: Using Automation
- When to Automate
- Process Automation
- Automation Tools
Module 08: Acquisition Processes
- Asset Selection Process
- Vendor Selection
- Product Selection Tools
Module 09: Hardware Negotiations
- Negotiations Planning
- Negotiation Skillset
- It’s All in the Contract
Module 10: Hardware Contracts
- Leasing
- Volume Purchase Agreements
- Managing New Pricing Models
- Quiz: Acquiring Hardware Assets
Module 11: Vendor Management and Asset Identification
- Managing Hardware Vendors
- Outsourcing
- RFID and Barcoding
Module 12: Managing the Assets during Use
- Driving Asset Value
- Service Management and ITAM
- IMAC
- Quiz: Assets in Use
Module 13: Managing the Inventory
- Inventory Management
- Discovery
- Tool Functionality
- Exercise: Building Physical Inventory Plan
- Exercise Review
Module 14: Data Storage and Inventory Management
- Asset repository
- Necessary data
- Data Center Management
Module 15: Reuse
- End of Life
- Loss, theft and leasing
- Redeployment
Module 16: Disposal
Certification
Who Can Take the Exam?
To qualify to take the CHAMP Exam, students much complete the Self-Paced course.
- Once completed your exam will be available to you (Open) for 14 calendar days.
- Once a test is started, you have 3-hours to take the exam.
- The exam cannot be paused at any point.
Exam Retake
- Students are provided with two attempts with the purchase of the course, unless otherwise prohibited.
- Both attempts are only available within the 14 calendar days window.
- If the first two attempts are not passed, an additional attempt package (including 2 attempts for 14 calendar days) can be purchased for $425 (membership pricing not applicable).
- If a student is unable to complete both attempts within the original 14 day window, a 7 day extension for these attempts is available for purchase for $50. This option must be purchased before the initial 14-day window expires.
Recertification
Recertification exams are required annually in order to maintain the certification.
- If your recertification has expired, you have up to 6 months from the original due date to purchase a new exam package for each certification you wish to renew.
- Please note that these exam packages are not eligible for any member pricing. After 6 months, you will need to purchase and retake the course and exam to regain the certification, which also does not qualify for any member pricing.
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