Certified Hardware Asset Management Professional (CHAMP)

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Buffering: We provide you with three (3) speed choices that you can select when watching a video.  If the video is buffering then the first thing you want to click on a slower speed option found at the bottom of the video window. Try clicking on Medium and Low and see if that allows the video to play without buffering. If it does not, please read through the rest of this FAQ and follow the steps outlined below.
  • Video will not play: In order to play our videos, you have to have Adobe Flash Player installed. If you click on the video and nothing happens, then you do not have Adobe Flash Player installed.  Click on this link to download and install it.
    • If you have Adobe Flash Player installed and your video is not playing, complete the following steps:
      • Go to your course page, select a video, and click play.
      • Once the video begins playing, place your mouse over the video and right click.
      • You will see the several links and the last link has the words “About Adobe Flasher Player xx.xx.xx” (version # you have).
      • Click here , where you will see your version and what is the latest version. You need to have the latest version installed.
      • If you do not have Adobe Flash Player, click here to download and install it.
  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to www.pingtest.net to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Ports: You will need to have ports 1935, 443 and 80 open. You can run a port test at this link.
    • If you are watching from work and those ports are not open, check with your IT department.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
Video Title
Length
01: IT Asset Management (ITAM) Profession Introduction
21 min
02: KPAs Assessment Exercise Discussion
1 min
03: Advocating for your IT Asset Management Program
23 min
04: Setting up the Program
25 min
05: Asset Standards
17 min
06: Implementing a Program
19 min
07: Using Automation
25 min
09: Hardware Negotiations
20 min
10: Hardware Contracts
28 min
11: Vendor Management & Asset Identification
23 min
12: Managing the Assets during Use
22 min
13: Managing the Inventory
24 min
14: Data Storage and Inventory Management
16 min
15: Reuse
24 min
16: Disposal
18 min
Total:
5 hrs 28 mins

Lynne Weiss

Vice President – International Association of IT Asset Managers

 

As Vice President for IAITAM, Lynne brings over 20 years of experience in key IT positions.  Lynne’s career has focused on technology where she has successfully built client bases across industries through targeted markets around the globe.  She has worked on programs to educate and cultivate partners and clients all within the IT realm.  In her current role, in addition to being the first employee of the IAITAM organization, Lynne is responsible for building awareness of the association and its benefits to the IT asset management profession, building and managing IAITAM relationship programs and educating practitioners around the globe on the merits of ITAM.  Her focus has been in software, hardware and IT program management.  She has been an IAITAM educator for many years and is a major contributor to the program’s content and educational direction and she contributes to the strategic direction for IAITAM’s programs and services as a member of IAITAM’s executive team.

Course Materials

When you purchase this course you will receive access to these materials.

  • CHAMP Course Manual Access Instructions
  • CHAMP Student Guide
  • Exercise Guide (also known as IAITAM Study Guide)
  • IAITAM Course Materials Instructions UPDATE

Course Links

These links are activated when you purchase this course.

  • Course Survey

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

Certified Hardware Asset Management Professional (CHAMP) is Accredited by APMG and IAITAM. As an Authorized Training Provider Accredited by APMG and IAITAM, GogoTraining’s Certified Hardware Asset Management Professional (CHAMP) course fully qualifies you to sit for the IAITAM CHAMP examination given by IAITAM.
 
Online certification testing is available for students after course completion.  In order to take the exam the student will need to purchase an exam voucher.  This voucher may be purchased from GogoTraining or from IAITAM.  Once the exam is purchased the student has 28 days to schedule and take the exam.  Testing requires non-interrupted internet connection and may be taken at any time during the 28 day period. 
 
One test retake is free of charge for those that fail to achieve pass status on the first attempt. The free retake must be scheduled within the 28 day period. A 24 hour waiting period is required between the first test and the retake.
 
Once a test is started, students are required to complete it during that session and are permitted up to 3 hours to complete. One hundred (100) questions are on the IAITAM CMAM test and a passing mark is achieved by attaining 85% or higher.
 
You will have 28 days from the date of exam purchase to schedule and take your exam.  To purchase and schedule your exam, send a request along with your completed transcript and completion certificate to [email protected]

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.