All exams orders are processed within 24 hours Monday to Friday. Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam. Exam slots are available 7 days a week 24 hours a day. Taking an accredited course is required prior to sitting for the ITL Service Strategy Exam. Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams. Here is the link to the course description and outline: GogoTraining Service Strategy Course. Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive. Be Prepare to Pass the First Time!