Sue is an independent consultant and trainer with exceptional customer focus for business improvement and service excellence.
Her key skills include:
- Service Management training
- ITIL versions 2 & 3 process implementations and enhancements
- Performance measurement with Balanced Scorecards for managing business performance and transformation
- Customer perception measurement and management
- The creation of courseware for ITIL, Performance Management and Perception Management
- Effective interpersonal skills that afford rapid creation of relationships
- Experienced seminar and conference speaker
Having earned an excellent reputation over more than 25 years, Sue is sought-after for her ability to meet objectives and her delivery to high standards.