ITIL® 2011: Planning, Protection and Optimization - AXELOS and EXIN Accredited Training

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Buffering: We provide you with three (3) speed choices that you can select when watching a video.  If the video is buffering then the first thing you want to click on a slower speed option found at the bottom of the video window. Try clicking on Medium and Low and see if that allows the video to play without buffering. If it does not, please read through the rest of this FAQ and follow the steps outlined below.
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  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
Length
00: Course Introduction: ITIL® 2011: Planning, Protection and Optimization
8 min
01: Exam Tips
7 min
02: Service Management as a Practice Part 1
19 min
03: Service Management as a Practice Part 2
16 min
04: Service Management as a Practice Part 3
26 min
05: Service Management as a Practice Part 4
17 min
06: Demand Management Part 1
24 min
07: Demand Management Part 2
24 min
08: Capacity Management Part 1
21 min
09: Capacity Management Part 2
17 min
10: Capacity Management Part 3
24 min
11: Availability Management Part 1
15 min
12: Availability Management Part 2
20 min
13: Availability Management Part 3
25 min
14: Availability Management Part 4
19 min
15: Information Security Management (ISM) Part 1
15 min
16: Information Security Management (ISM) Part 2
10 min
17: Information Security Management (ISM) Part 3
11 min
18: IT Service Continuity Management (ITSCM) Part 1
10 min
19: IT Service Continuity Management (ITSCM) Part 2
28 min
20: IT Service Continuity Management (ITSCM) Part 3
22 min
21: Service Management Technology
11 min
Total:
6 hrs 29 mins

Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

 

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Exercise Guide
  • ITIL PPO Handouts
  • Enlarge Slides Handout
  • Training Plan
  • Course Syllabus
  • Sample Exams
  • 2011 Summary of Updates
  • ITIL Maturity Model Information
  • 2011 Certification Scheme

Course Links

These links are activated when you purchase this course.

  • Course Survey

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.

Certificate of Completion

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

Certification

GogoTraining's ITIL® 2011: Planning, Protection and Optimization course is Accredited by AXELOS, EXIN and PEOPLECERT and fully qualifies you to sit for the Planning, Protection and Optimization examination.

How to Purchase Your Exam

You may purchase your Planning, Protection and Optimizations Exam directly from GogoTraining.  GogoTraining makes the exam purchase and scheduling process move smoothly and swiftly. The PPO Exam is $375 and you may purchase by Clicking Here. If you have any questions, Contact GogoTraining.

How GogoTraining Courses Prepare You to Pass Your Exam

As an Authorized Training Provider Accredited by AXELOS, EXIN and PEOPLECERT, GogoTraining's Planning, Protection and Optimization course fully qualifies you to sit for the Exam. Course Transcripts and Certificates of Completion come with this course and are required to verify that you took and completed and accredited course. Exams are provided by Accredited Exam Institutes.

All GogoTraining ITIL courses come with a Training Plan to help you prepare for the exam, 2 sets of Official Sample Exams for you to take upon completion of the course and the course exercises so you can test your knowledge.  At the end of the course you will receive a Certificate of Completion from GogoTraining.  In order to be considered Certified in this area you will need to take the Official ITIL Exam.

Certification Requirements

To be eligible for the examination leading to the ITIL® Planning, Protection and Optimization Certificate, the candidate must fulfill the following requirements: 
  • Have undertaken at least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme
  • 2 to 4 years’ professional experience working in IT service management is highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
  • It is also recommended that candidates should complete a minimum of 12 hours of personal study, reviewing the syllabus and the pertinent areas within the ITIL Service Design and ITIL Service Strategy core guides.
The ITIL® Planning, Protection and Optimization Exam is an 8 question multiple choice scenario-based exam and you may take up to 90 minutes to complete it. Each question will have four possible answer options, one of which is worth five marks, one which is worth three marks, one which is worth one mark, and one which is a distracter and achieves no marks.
 
A passing mark is 70% or higher. When you pass your exam you will receive 4 credits toward your ITIL® Expert certification. 
 
How to receive your PMI PDU's
This course qualifies to provide you with continuing education credits in the PMI Schema.  To record your PDU's follow these steps:
  1. Go to https://www.pmi.org/
  2. Log in using your registered user name
  3. Go to myPMI, then select Report PDUs on CCRS
  4. Select Course or Training category
  5. Fill in all required information

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.