ITIL 4 Specialist: Create, Deliver & Support PeopleCert Accredited

Purchase Options
Course with Exam
  • Course Delivery: The Course is taken online
  • Exam Delivery: The Exam is delivered online
  • Length of Access: 1 year
  • Features: 24/7 Access, Real Instructors, Classroom Materials and Exercise Guides.
  • Exam Details: Click here to view
$995.00 Add to Cart

What should I do if my video will not play?

There are many things that can affect the quality of your video so we have put together these instructions to help you review all the things that need to be tested in order to trouble-shoot video quality.

The first thing we want to assure you is that we have done everything possible to make sure that our videos will play well.  Our videos are hosted in the cloud by Akamai.  Akamai has servers around the world to make sure that your videos are sent from the server that is closest to you.  By hosting our videos with Akamai we make sure that you receive the highest video quality. If you are experiencing video buffering or freezing at home or at the office there are a number of things you can do to help us troubleshoot.

  • Popup Blockers: Please check to make sure that your pop-up blocker is turned off when you go to our website. This will prevent the video window from opening.
  • Your Connection Speed: Internet speed needs to be 2.0 Mbps upload and download to successfully watch the videos.  You will want to check and see if your connection speed is 2.0 Mbps or higher.  You can do this by clicking on this link and running a speed test.
  • Jitter and Packet Loss: Your Jitter rate lets us know if your connection speed is consistent while your Packet Loss rate lets us know if your internet connection could be losing pieces of the video.
    • Go to https://www.dotcom-tools.com/ping-test.aspx to determine if there is any Jitter or Packet Loss on your connection.
    • This is measured by a letter scale with A being the best.
      • If your Packet Loss is below a B, your connection is losing pieces of the video and causing the video to skip.
      • If your Jitter is below a B, your connection speed is very inconsistent and may be changing while you are watching the video which will result in buffering issues.
      • If either of these is the case you will need to contact your internet provider.
  • Ports: You will need to have ports 1935, 443 and 80 open. You can run a port test at this link.
    • If you are watching from work and those ports are not open, check with your IT department.
  • Shared Internet Connection: If you are on a shared internet connection, test playing videos during non-peak hours when usage by others on your network is low.
  • Reset Your Browser: If you've tried all the previous steps, your browser may be retaining data that needs to be deleted, and this requires a reset. If you are using Chrome, use the instructions in this link to reset your browser. If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset. If you are using Firefox, use the instructions in this link to reset your browser.
  • Other things to check:
    • At home or at work, test using different browsers and computers to see if you get the same result.
      • Make sure you have the latest version of the browser you are using.
    • If you are using Internet Explorer (IE) you may need to reset it. You can do this by clicking on the cog icon on the top right of your page. Then click on tools, internet options, advanced and reset.
    • Try from a different location using a different network.
    • If you are on a wireless connection try a wired solution.
    • If you are on a home network:
      • Test playing the videos when you are the only user on the network.
      • Try by-passing your router to eliminate it as the point of failure. A direct plug from your ISP to your computer will take care of this and will make sure that neither your router nor other users are affecting your connection.
    • If you are running Firefox, you can check your plugins here: https://www.mozilla.org/en-US/plugincheck/
  • Make sure you do not have any other programs open. File sharing and peer to peer sharing programs, even when limited to low bandwidth, can make it almost impossible to stream properly.
  • Tracking Progress on Mobile Devices: The GogoTraining site is designed to use the native player found in your browser. If you are taking your course on a mobile device and want to make sure your progress is tracked, then you will need to play the videos from the native player that is in your browser. Do not download any third party apps to play the videos as they do not allow your progress to be recorded. If you have installed a third party app and want to receive a Course Completion Certificate, then you will need to uninstall the 3rd party app or see if the app has the ability for you to disable it for certain sites.
  • Submitting Debugging Information If you have tried everything else and still are having trouble viewing the videos, you can visit this page where you can help us debug your particular setup by following the instructions on the page and submit the debugging information to us.
Video Title
Length
Meet Your Instructor Dr. Suzanne Van Hove
4 min
00: Introduction
12 min
ITIL Practice Guides
11 min
01: Plan and Build a Service Value Stream
23 min
02: Team Culture
9 min
03: Customer Orientation
11 min
Customer Orientation Exercise
1 min
04: Shift-Left Approach
11 min
05: Plan & Manage Resources
22 min
06: Using Value Streams to Release a New Service Part 1
24 min
07: Using Value Streams to Release a New Service Part 2
13 min
New Service Value Stream Exercise
1 min
08: Service Design Practice
17 min
09: Software Development & Management Practice
13 min
10: Deployment Management Practice
17 min
11: Release Management Practice
12 min
12: Service Validation & Testing (SVT) Practice
19 min
13:  Change Enablement (ChE) Practice
26 min
14: User Support Value Stream Steps 1 to 3
22 min
15: User Support Value Stream Steps 4 to 7
10 min
User Support Value Stream Exercise
1 min
16: Monitoring & Event Management (MEM) Practice
22 min
17: The Service Desk (SDesk) Practice
22 min
18: Incident Management (IM) Practice
17 min
19: Problem Management (PM) Practice
17 min
20: Knowledge Management (KM) Practice
23 min
21: Service Level Management (SLM) Practice
28 min
22: How to Create, Deliver and Support Services Part 1
26 min
23: How to Create, Deliver and Support Services Part 2
20 min
24: Course Summary & Exam Tips
6 min
Total:
7 hrs 40 mins

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove. owner of SED-IT, has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. She has developed and received accreditation of her own IT Service Management educational programs.

Perhaps her greatest strength is developing training curriculum that is industry specific. This unique approach gives students practical, real life case studies that enable them to bring best practices to their respective organizations. Large and small organizations around the globe have benefited from her proprietary approach. With over 25 years’ experience, Suzanne brings a wealth of knowledge to every engagement – either in the classroom or boardroom. In 2011, Suzanne was recognized the itSMF USA ‘Industry Knowledge Contribution’ Award for her achievements in academia and industry.

 

Course Materials

When you purchase this course you will receive access to these materials.

  • Student Guide
  • Glossary
  • CDS Tables
  • Sample Paper 1
  • Sample Paper 2
  • PDU Info
  • Candidate Syllabus
  • Review Exercises/Solutions

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript.

Letter of Course Attendance

You will be awarded a Certificate of Completion when you finish this course. You will be able to print or email the certificate and share your accomplishment with everyone.

How to Take Your Exam

Exam Requirements

In order to take the ITIL ITIL 4 Specialist:  Create, Deliver and Support Exam students must have completed an Accredited CDS course.  The exam is proctored online by PeopleCert:

  • Exam Length:  90 Minutes
  • Exam Format:  Closed Book, Multiple Choice
  • Exam Delivery:  Online, webcam proctored.
  • Pass Mark:  70% (28 out of 40 questions answered correctly)
  • Exam Language:  English (Extra time is available for non-native English Speakers)

How Is the Exam Taken?

The exam vouchers provided by GogoTraining are for online proctored exams.  This gives you the flexibility of taking the exam from any location.  

When Will I Receive My Exam Voucher?

Exam voucher orders are purchased within 24 hours following purchase Monday to Friday.

How Long Is My Exam Voucher Valid?

Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire.  Please note that the exam extension must be ordered before your exam expires.  

How Do I Schedule My Exam?

Once we order your voucher you will receive an immediate email from PEOPLECERT which includes a link and instructions on how to register to take your exam. 

When Can I Take My Exam?

Exam slots are available 7 days a week 24 hours a day.  Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months.  Please note that the extension must be ordered before your exam expires.

If you have any questions email customerservice@gogotraining.com.   

This course is Accredited by PeopleCert and PeopleCert is the ITIL Exam Institute that will proctore your exam.

Thank you for choosing GogoTraining!

QA Forum

Interested in an Instructor Support Package? Click here to receive information on how to join the Instructor Access Forum.

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.