01: Introduction to ITIL Transformation
12 min
02: ITIL Foundation Recap and Transformation Overview - Part 1
30 min
03:ITIL Foundation Recap and Transformation Overview - Part 2
30 min
04: The ITIL Transformation Model - Part 1
29 min
05: The ITIL Transformation Model - Part 2
30 min
06: The ITIL Transformation Model - Part 3
30 min
07: Initiation Patterns - Part 1
29 min
08: Initiation Patterns - Part 2
30 min
09: Initiation Patterns - Part 3
27 min
10: Initiation Patterns - Part 4
27 min
11: Initiation Patterns - Part 5
30 min
12: Governance Patterns - Part 1
30 min
13: Governance Patterns - Part 2
30 min
14: Execution Patterns
30 min
15: End-to-end Transformation Examples
30 min
16: Measurement, Learning, and Synthesis - Part 1
30 min
17: Measurement, Learning, and Synthesis - Part 2
29 min
18: Measurement, Learning, and Synthesis - Part 3
30 min
19: Measurement, Learning, and Synthesis - Part 4
30 min
20: Measurement, Learning, and Synthesis - Part 5
28 min
22: ITIL and Other Frameworks
15 min
ITIL Transformation Sample Exam Part 1
17 min
ITIL Transformation Sample Exam Part 2
14 min
ITIL Transformation Sample Exam Part 3
15 min
ITIL Transformation Sample Exam Part 4
15 min
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Get Your Course Materials
Course Materials
When you purchase this course you will
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Student Guide
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Candidate Syllabus
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How to Use Your Sample Exams
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Sample Paper 1
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Sample Paper 2
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ITIL Transformation Glossary
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PMP PDU Information
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PeopleCert Online Exam Instructions for PC and Mac
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Accessing PeopleCert eBooks
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PeopleCert Complaint Policy
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PeopleCert Membership CPD Guide
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Course Transcript
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Letter of Course Attendance
Letter of Course Attendance
You will be awarded a Letter of Course Attendance
when you finish this course. You will be able to
print or email the Letter of Attendance and share your
accomplishment with everyone.
How to Take Your Exam
How to Take Your Exam
GogoTraining's ITIL Transformation course is taught by David Billouz. David is a Double ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL Transformation Exam.
Exam Overview
- The ITIL Transformation exam is a open book exam
- It is 90 minutes in duration
- There are 40 multiple choice questions
- Passing score is 70% or 28 correct answers
- Each question is worth 1 mark
- The exam is available to be taken in English
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
All GogoTraining courses come with Instructor Support to help you master the material and prepare for your exam. In addition you will receive 2 Official Sample Exams to test your knowledge and the Official course syllabus. Upon course completion you will receive a Letter of Course Attendance from GogoTraining. In order to receive the designation of ITIL Transformation Certified, you will need to take and pass the PeopleCert ITIL Transformation Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
- Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
- Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
- Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
- Active Full-Time/Broadband internet connection of at least 4Mbps
- 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
- Keyboard and mouse or another pointing device (keyboard to be set to English characters)
- A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
- Speakers and microphone (Headsets are only allowed during exam onboarding)
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
- Login to your PeopleCert account
- Click the profile icon and choose Personal Info from the drop down menu
- Select My Files tab on the Personal Information page
- Click Add Your File to select your Letter of Course Attendance
- Click Upload to submit the document to PeopleCert
To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.
Exam Extension
PeopleCert allows students to extend their exam 6 months for a fee. Exam extensions must be purchased prior to the expiration date of your exam. If you need an extension, Click Here, and let us know. PeopleCert does not allow students to extend Take2 exam retakes.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
- Accredited/Approved Organisations (AOs), our partners;
- Trainees on courses at one of our partners;
- Candidates in our PeopleCert business and IT exams; and
- All interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
- PeopleCert partners;
- The exams and associated services offered by PeopleCert.
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
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Course Description
Welcome to GogoTraining's PeopleCert Accredited ITIL (Version 5) Transformation Certification Training Course.
The ITIL (Version 5) Transformation Certification Course is an interesting course as it can be taken immediately following Foundation as a standalone certification and it is included and required for all Advanced ITIL (Version 5) Designations (Practice Manager, Managing Professional and Strategic Leader)
Why ITIL (Version 5) Transformation is Such A Special Certification:
The ITIL Transformation Certification is considered special because it acts as the mandatory, universal core module connecting all advanced ITIL designations (Practice Manager, Managing Professional, and Strategic Leader). The purpose of Transformation is to help professionals in all aspects of digital product and service deliver to manage sustainable change by aligning people, processes, and technology in an AI-native and digitally intensive environment.
Key ITIL Transformation Features:
- It is a Universal Core Component of ITIL (Version 5)
- It focusses on Sustainable Change
- It is AI-Native and Complexity-Ready
- It provides a Unified Product/Service Approach
- It provides Experience-Driven Value
- It provides Practical and Scenario Based Learning
Important Accreditation Information:
- GogoTraining is an Accredited PeopleCert Training Organization.
- This GogoTraining ITIL (Version 5) Experience course is Accredited by PeopleCert
- Your Course Instructor, David Billouz is a 25-year Double ITIL Master Service Management Professional.
Course Overview
The ITIL® Transformation Certification Course is one of the 4 core ITIL Version 5 Managing Professional Courses which includes: Product; Service; Experience; and Transformation. IT is also required for the ITIL Practice Manager and ITIL Strategic Leader Designations.
The ITIL® Transformation course is a critical piece of ITIL 5, enabling your organization to successfully drive change management and organizational efficiencies. It does this by addressing the alignment of people, processes, and technology during transformation initiatives, and introducing enterprise-scale continual improvement and governance concepts.
When you understand this, you will be able to lead complex digital and organizational transformation projects that achieve strategic goals and measurable benefits.
How ITIL Transformation Helps You:
ITIL Transformation will teach you how to plan, govern, and execute large-scale transformation initiatives in alignment with strategy and organizational objectives. This will streamline the organization and will reduce cost, time to market and increase customer satisfaction. A dream come true!
You Will Learn How To:
- Plan and execute transformation initiatives aligned with strategy
- Apply organizational change management principles
- Implement governance, risk management, and compliance frameworks
- Use continual improvement to measure and enhance transformation outcomes
- Align people, processes, and technology for sustainable change
Key Concepts Covered Include:
- Transformation strategy and planning
- Organizational change and culture management
- Governance, risk, and compliance models
- Continual improvement at enterprise scale
- Alignment of people, process, and technology
Why GogoTraining's Product Class is the Best in the World!
GogoTraining believes that to be the best you need to learn with the best and that's why we only work with industry professionals who bring years of experience to the classroom. They don't just read a book and then teach it. They live it and teach it. Their real-world experience elevates the classroom experience. Who would you rather learn with? Someone who ran a 6,000-person service desk with over 25 years of experience working & teaching in the field who is available to answer your questions or someone who read the book?
Key GogoTraining Benefits:
- Tutor Support to answer your questions
- Special Test Prep Modules
- Special Practice Exam Modules with full explanations
- Access to experts with hands-on experience
- Accredited Materials
- Career Guidance
Your Instructor:
Your instructor for this course is David Billouz. David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor. He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you understand them and can apply them when you take your certification exam and in real life.
Have a question? GogoTraining believes students need to ask questions to fully understand the materials. As a GogoTraining student, you have direct access to David by using the Instructor Q&A Forum found on the course page. Ask and David will answer.
Who This Course Is For:
- Everyone wanting to achieve the Advanced ITIL (Version 5) Designations of Practice Manager, Managing Professional, Strategic Leader and Master.
- Everyone wanting to learn how to bridge the gap between IT Service Management and Digital Product and Service Management.
- Transformation Leaders and Change Managers
- Senior IT and Business Professionals
- All Professionals responsible for Large-Scale Organizational Improvements
Exam Requirements:
- The ITIL (Version 5) Transformation Certification requires you to take and complete an Accredited Course to receive certification following the successful passing of your ITIL (Version 5) Experience Exam.
- When you complete this course, you will receive your Official Letter of Course Attendance.
- Your Official Letter of Course Attendance must be uploaded to your PeopleCert Account to receive your ITIL (Version 5) Transformation Certification.
What’s Comes with Your Course:
- PeopleCert Official ITIL eLearning Course
- Official ITIL Course Materials
- Official Glossary
- Official Syllabus
- Official Practice exams
- PeopleCert Official eBook
- Exam preparation guidance
- Q&A with the Instructor
- Special Test Prep Modules
- Sample Exam Detailed Analysis
- 1 PeopleCert Exam Voucher
- 1 PeopleCert Exam Voucher Take2
Outline
ITIL Transformation Overview
01: Introduction to ITIL Transformation
02: ITIL Foundation Recap and Transformation Overview - Part 1
03:ITIL Foundation Recap and Transformation Overview - Part 2
04: The ITIL Transformation Model - Part 1
05: The ITIL Transformation Model - Part 2
06: The ITIL Transformation Model - Part 3
07: Initiation Patterns - Part 1
08: Initiation Patterns - Part 2
09: Initiation Patterns - Part 3
10: Initiation Patterns - Part 4
11: Initiation Patterns - Part 5
12: Governance Patterns - Part 1
13: Governance Patterns - Part 2
14: Execution Patterns
15: End-to-end Transformation Examples
16: Measurement, Learning, and Synthesis - Part 1
17: Measurement, Learning, and Synthesis - Part 2
18: Measurement, Learning, and Synthesis - Part 3
19: Measurement, Learning, and Synthesis - Part 4
20: Measurement, Learning, and Synthesis - Part 5
21: ITIL and Al
22: ITIL and Other Frameworks
ITIL Transformation Sample Exam Part 1
ITIL Transformation Sample Exam Part 2
ITIL Transformation Sample Exam Part 3
ITIL Transformation Sample Exam Part 4
Certification
GogoTraining's ITIL Transformation course is taught by David Billouz. David is a Double ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL Transformation Exam.
Exam Overview
- The ITIL Transformation exam is a open book exam
- It is 90 minutes in duration
- There are 40 multiple choice questions
- Passing score is 70% or 28 correct answers
- Each question is worth 1 mark
- The exam is available to be taken in English
Receiving Your Official PeopleCert Certification Exam
When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time. The Exam Voucher Code is valid for 12 months.
How to Prepare to Pass Your Exam
All GogoTraining courses come with Instructor Support to help you master the material and prepare for your exam. In addition you will receive 2 Official Sample Exams to test your knowledge and the Official course syllabus. Upon course completion you will receive a Letter of Course Attendance from GogoTraining. In order to receive the designation of ITIL Transformation Certified, you will need to take and pass the PeopleCert ITIL Transformation Exam.
How to Take an Online Proctored PeopleCert Exam
In order to take your exam you will need the following System Requirements:
- Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
- Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
- Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
- Active Full-Time/Broadband internet connection of at least 4Mbps
- 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
- Keyboard and mouse or another pointing device (keyboard to be set to English characters)
- A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
- Speakers and microphone (Headsets are only allowed during exam onboarding)
For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.
How to Upload Your Letter of Course Attendance on PeopleCert.org
- Login to your PeopleCert account
- Click the profile icon and choose Personal Info from the drop down menu
- Select My Files tab on the Personal Information page
- Click Add Your File to select your Letter of Course Attendance
- Click Upload to submit the document to PeopleCert
To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.
Exam Extension
PeopleCert allows students to extend their exam 6 months for a fee. Exam extensions must be purchased prior to the expiration date of your exam. If you need an extension, Click Here, and let us know. PeopleCert does not allow students to extend Take2 exam retakes.
PeopleCert Complaints Policy
This document sets out our complaints policy and procedure and is written for our:
- Accredited/Approved Organisations (AOs), our partners;
- Trainees on courses at one of our partners;
- Candidates in our PeopleCert business and IT exams; and
- All interested parties who receive a direct or indirect service from us related to our business and IT qualifications.
This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:
- PeopleCert partners;
- The exams and associated services offered by PeopleCert.
Please find the detailed policy here.
For assistance from GogoTraining please Contact Us.
GogoTraining Support Policy
If you have any questions or concerns about your course, please Contact Us.
How can we help? Customer Service is standing by to answer your questions.
