ITIL 5 Foundation Certification Training Program for the Military-Connected Community Brought to you by Act Now Education, Peoplecert & GogoTraining

Course Description

Transitioning from military service to a civilian career is more than finding the next job. It is about building a long-term career with opportunities for growth. Veterans, service members, military spouses, and dependents bring leadership, discipline, problem-solving, and a mission-first mindset that employers value across the technology sector.

That’s why GogoTraining is proud to support the Act Now Education and PeopleCert initiative to introduce the military-connected community to ITIL, the world’s leading framework for IT service management. The goal is not simply to help participants earn a certification. It is to help them understand how ITIL can open doors to rewarding careers in technology and provide a foundation for continuous professional growth.

To learn more about the annual salary opportunities and Job Openings and more about the Program: Click Here.

Special Act Now Education Offer:

Act Now,  in conjunction with PeopleCert and GogoTraining have put together a training and certification package designed to prepare you for success with the exam and in the job market.  Our courses include a very special feature – Instructor Support.  This means that you can message the instructor and ask questions while you prepare for certification.  Learn online anytime 24/7 and get support from a Triple ITIL Master!  Know that we are here to support you every step of the way. 

With you Course & Exam package you will receive1-Year Access to:

• The GogoTraining ITIL Version 5 Foundation Course – Accredited by PeopleCert
• 1-Year Instructor Support by Triple ITIL Master David Billouz – Let David Answer questions while you prepare for certification
• Special eLearning Test Prep Modules
• Special eLearning Sample Paper Modules
• All Official PeopleCert Documentation
• Sample Papers to test your knowledge
• The Official Syllabus that tells you exactly what is on the exam
• The Official PeopleCert Resource Kit
• 1 -PeopleCert Exam Voucher
• 1-PeopleCert Exam Retake if required
• The Best Customer Service in the world

The team at GogoTraining thanks you for your service and is here to support you every step of the way as you work towards your ITIL Foundation Certification!

Welcome to GogoTraining's PeopleCert Accredited ITIL Foundation (Version 5) Certification Training Course.  

• Accredited by PeopleCert

Why ITIL (Version)  5?

ITIL Version 5 expands the role and benefit of the ITIL framework beyond the world of IT Service Management into the world of Digital Products and Services.  ITIL now embraces the digital age and enhances the value of the framework by allowing the advantages of the framework to assist the entire organization as it delivers digital products and services.  This change was required because today the delivery of products and services applies to many departments within organizations, not just IT.  

The Benefits of ITIL (Version 5) Foundation Training

ITIL® Foundation (Version 5) certification provides you build a solid introduction to understanding best practices and how to apply them effectively in today’s digital and organizational environments. 

By learning ITIL 5 you will be able to contribute to your organization through your understanding of how to deliver modern, AI-native digital products and services and by providing practical guidance to the design, delivery and improvement of those digital products and services. This boosts career prospects and salary potential.

Why GogoTraining's Class is Better than the Competition

GogoTraining believes that to be the best you need to learn with the best and that's why we only work with industry professional who bring years of experience to the classroom.  They don't just read a book and then teach it.  They live it and teach it.  Their real-world experience elevates the classroom experience. Who would you rather learn with?  Someone who ran a 6,000-person service desk with over 25 years of experience working & teaching in the field who is available to answer your questions or someone who read the book?

Key GogoTraining Benefits:

• Tutor Support to answer your questions
• Special Test Prep Modules
• Special Practice Exam Modules with full explanations
• Access to experts with hands-on experience
• Accredited Materials 
• Career Guidance

Your Instructor

Your instructor for this course is David Billouz.  David is a Double ITIL Master (ITIL V3 & ITIL 4), a PeopleCert Course Author and a PeopleCert Accredited Auditor.  He has worked in the field of ITSM for over 20 years and he shares his experience with you in the course by bringing tough concepts to live so you understand them and can apply them when you take your certification exam and in real life. 

Have a question?  GogoTraining believes students' needs to ask questions to fully understand the materials.  As a GogoTraning student you have direct access to David by using the Instructor Q&A Forum found on the course page.  Ask and David will answer.

Key Components of ITIL (Version) 5 Foundation Certification 

• Introduces the core concepts of digital product and service management
• Establishes a common language and shared understanding across teams and organizations
• Provides an overview of the ITIL framework, including guiding principles, core models, and fundamental practices
• Explains how ITIL supports the creation, delivery, and continual improvement of products and services
• Helps candidates understand how value is co-created through effective service management
• Shows how organizations apply ITIL guidance to improve performance, collaboration, and business outcomes
• Reflects the evolution of ITIL to support modern technologies, data-driven decision-making, automation, and artificial intelligence
• Remains adaptable to different organizational contexts, sizes, and levels of maturity

Course Format

The eLearning Instructor-Led Video course is available 24/7.  The course uses the PeopleCert Accredited ITIL (Version 5) Foundation Accredited Training Materials (OTM) and builds on the presentation by adding an instructor and GogoTraining’s 1:1 Instructor Support System.

How Does ITIL 5 Build on ITIL 4?

ITIL (Version 5) is an evolution, not a revolution with the following key changes:

• It's AI-native and shaped for what’s next with AI governance built in to help organizations use and scale AI responsibly and with confidence.
• It's practical by nature and ready to apply from day one - supported by 34 practices and ITIL Transformation.
• It brings product and service management into motion as one, meaning less friction, fewer handoffs, and value that flows end to end.
• It's for IT and every role beyond, for every organization, large and small.

What will you Learn in GogoTraining’s ITIL 5 Foundation Certification Training Course?

• Key product and service management concepts
• The ITIL product and service management framework
• New concepts like the ITIL Value System (ITIL VS) and the Value Chain
• The ITIL 7 Guiding Principles
• An introduction to ITIL Management Practices

 Who Needs to Take ITIL (Version 5) Foundation?

• Everyone who is ITIL 4 Foundation Certified
• Everyone who is new to ITIL
• Everyone who seeks ITIL Foundation Certification for the first time
• Everyone (ITIL Certified or not) needs to understand what ITIL 5 is about and how it is designed to prepare you to bring ITIL to life in your organization

In This Course You Will Learn:

• Key concepts of product and service management
• ITIL's guiding principles and how they assist an organization to adopt and adapt product and service management
• The four dimensions of product and service management
• ITIL value system and its components including the service value chain and value streams
• The practice guide structure
• How to prepare for the ITIL Foundation (version 5) exam

Prerequisites

There are no prerequisites to take the ITIL Foundation (version 5) Course.

Outline

Welcome to ITIL 5 Foundation

Meet Your Instructor. David Billouz

What is New in ITIL Version 5

What has Changed from ITIL 4 to ITIL Version 5

What Remains the Same from ITIL 4 in ITIL Version 5

1. Key Concepts of Digital Product & Service Management – Part 1

2. Key Concepts of Digital Product & Service Management – Part 2

3. Service Relationships – Part 1

4. Service Relationships – Part 2

5. The ITIL Value System

6. Governance

7. ITIL Guiding Principles – Part 1

8. ITIL Guiding Principles – Part 2

9. Value Chain & ITIL Management Practices – Part 1

10. Value Chain & ITIL Management Practices – Part 2

11. Value Chain & ITIL Management Practices – Part 3

12. Value Streams Mapping & Management

13. Continual Improvement

14. The 4 Dimensions of Product & Service Management – Part 1

15. The 4 Dimensions of Product & Service Management – Part 2

16. ITIL & Other Frameworks Integration

Test Prep. ITIL Foundation Version 5 Question Types

Test Prep. ITIL Foundation Version 5 Exam Structure

Test Prep. Digital Product & Service Management – Part 1

Test Prep. Digital Product & Service Management – Part 2

Test Prep. The Four Dimensions of Product and Service Management

Test Prep. The ITIL Product and Service Lifecycle

Test Prep. The ITIL Value System

Test Prep. Value Stream Identification, Mapping and Management

Test Prep. ITIL and AI

Test Prep. ITIL & Other Frameworks Integration

ITIL 5 Foundation Sample Exam Part 1

ITIL 5 Foundation Sample Exam Part 2

ITIL 5 Foundation Sample Exam Part 3

ITIL 5 Foundation Sample Exam Part 4

Certification

GogoTraining's ITIL 5 Foundation course is taught by David Billouz.  David is a Double ITIL Master who brings years of practical experience and examples to the course to help you prepare to take and pass your ITIL 5 Foundation Exam.

Exam Overview

• The ITIL Foundation exam is a closed book exam
• It is 60 minutes in duration
• If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
• There are 40 multiple choice questions
• Passing score is 65% or 26 correct answers
• Each question is worth 1 mark
• The exam is available to be taken in English, French, German and Spanish

Receiving Your Official PeopleCert Certification Exam

When you purchase the exam or course & exam package, we order your Exam Voucher Code from PeopleCert. This is a manual process. You will receive your Exam Voucher Code via email from passport@peoplecert.org within 24 hours of placing your order Monday to Friday. Please check your SPAM folder and the email address you provided to us if you haven't received the email within this time.  The Exam Voucher Code is valid for 12 months.

How to Prepare to Pass Your Exam

All GogoTraining courses come with a Training Plan to help you master the material and prepare for your exam.  In addition you will receive 2 Official Sample Exams to test your knowledge and the Official course syllabus.  Upon course completion you will receive a Letter of Course Attendance from GogoTraining.  In order to receive the designation of ITIL Foundation Certified you will need to take and pass the PeopleCert ITIL 5 Foundation Exam.

How to Take an Online Proctored PeopleCert Exam

In order to take your exam you will need the following System Requirements:

• Windows® 11, Windows® 11S Windows® 10, Windows® 10S or macOS High Sierra (10.13) onwards
• Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)
• Microsoft Edge, Google Chrome, Opera browser is installed (Latest version recommended). Other browsers are not compatible with our Web Based Exam Driver.
• Active Full-Time/Broadband internet connection of at least 4Mbps
• 16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
• Keyboard and mouse or another pointing device (keyboard to be set to English characters)
• A web camera (the web camera can be embedded in your computer or be external to the computer). Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to do this on your exam day. Mobile phones cannot be used to take your exam or be used as a substitute for the web camera
• Speakers and microphone (Headsets are only allowed during exam onboarding)

For complete details, download the PeopleCert Online Exam Instructions under the Get Your Course Materials tab.

How to Upload Your Letter of Course Attendance on PeopleCert.org

1. Login to your PeopleCert account
2. Click the profile icon and choose Personal Info from the drop down menu
3. Select My Files tab on the Personal Information page
4. Click Add Your File to select your Letter of Course Attendance
5. Click Upload to submit the document to PeopleCert

To expedite the review of any document you submit to PeopleCert, you can notify them by email at customerservice@peoplecert.org.

Exam Extension

PeopleCert allows students to extend their exam 6 months for a fee.  Exam extensions must be purchased prior to the expiration date of your exam.  If you need an extension, Click Here, and let us know.  PeopleCert does not allow students to extend Take2 exam retakes.

PeopleCert Complaints Policy

This document sets out our complaints policy and procedure and is written for our:

• Accredited/Approved Organisations (AOs), our partners;
• Trainees on courses at one of our partners;
• Candidates in our PeopleCert business and IT exams; and
• All interested parties who receive a direct or indirect service from us related to our business and IT qualifications.

This document covers complaints that candidates, AOs or any interested parties may wish to make in relation to:

• PeopleCert partners;
• The exams and associated services offered by PeopleCert.

Please find the detailed policy here.

For assistance from GogoTraining please Contact Us.

GogoTraining Support Policy

If you have any questions or concerns about your course, please Contact Us.

How can we help? Customer Service is standing by to answer your questions.