Take Your Exams Anywhere Anytime 24/7 Exams provided by APMG, EXIN and PEOPLECERT

GogoTraining's exam concierge service takes the hassle out of getting your exam and makes scheduling your exams as easy as 1,2,3. Select and purchase your exam voucher right here and take your exam online from any location that is best for you.

Business Relationship Management Exams

The BRMP Exam is only available when purchased in conjunction with the BRMP course.  This option gives you access to the course for 30 days and 1 Exam Voucher.  The Business Relationship Management Professional Certificate is given by APMG.  

BRMP certification is aimed at anyone working or looking to work in a business relationship environment.  It is also a valuable certification or business owners, project managers and others involved in business processes.

The exam requires you to demonstrate:

1.      That you understand the characteristics of the role of BRM in an organization.

2.      That you understand how to perform as a strategic partner and contribute to business strategy and shape demand for the provider services.

3.      That you understand how Portfolio Management disiplines and techniques are used to maxiize business value.

Exam Details:

·         Exam Duration:  40 Minutes

·         Exam Format:  Closed Book/Multiple Choice

·         Exam Delivery:  Online, Webcam Proctored

·         Exam Pass Mark:  25/50 questions or 50%

·         Exam Language:  Extra time is available for non-native English speakers

The exam can be taken online with a web proctor (With APMG).  Completion of an accredited course is a manditory pre-requisite to sit for the exam.  

To viiew course details, Click Here.

The BRMP Exam is only available when purchased in conjunction with the BRMP course.  This option gives you access to the course for 60 days and 1 Exam Voucher.  The Business Relationship Management Professional Certificate is given by APMG.  

BRMP certification is aimed at anyone working or looking to work in a business relationship environment.  It is also a valuable certification or business owners, project managers and others involved in business processes.

The exam requires you to demonstrate:

1.      That you understand the characteristics of the role of BRM in an organization.

2.      That you understand how to perform as a strategic partner and contribute to business strategy and shape demand for the provider services.

3.      That you understand how Portfolio Management disiplines and techniques are used to maxiize business value.

Exam Details:      

  • Exam Duration:  40 Minute
  • Exam Format:  Closed Book/Multiple Choice
  • Exam Delivery:  Online, Webcam Proctored
  • Exam Pass Mark:  25/50 questions or 50%
  • Exam Language:  Extra time is available for non-native English speakers

The exam can be taken online with a web proctor (With APMG).  Completion of an accredited course is a manditory pre-requisite to sit for the exam.  

COBIT® Exams

Cobit 5 Foundation Exam

 

The online proctored Cobit 5 Foundation exam is given by PeopleCert.  The exam tests your knowledge of the government and management of internal information systems and technology from an organizational perspective.  Cobit 5 Certification is an important certification for professionals involved in QA, security, risk, privacy/compliance and business leaders involved with the governance and management of information and IT.

 

Exam Details:

  • Course Requirement:  Completion of a certified course is highly recommended prior to sitting for your exam.
  • Exam Duration:  40 Minutes
  • Exam Format:  Closed Book, Multiple Choice
  • Exam Delivery:  Online, Webcam Proctored
  • Exam pass Mark:  25/50 question correct or 50%

To maximize your chance for success with the exam you will need to spend at least 18 hours studying all of your course materials.  To do this it is recommended that you:

  • Take the Accredited Cobit 5 Foundation Course offered by GogoTraining
  • Watch all the video tutorials - at least twice
  • Complete all exercises and quizzes
  • Use the study guides
  • Read--at least one time--the COBIT 5 Framework Guide
  • Make your own study notes
  • Take the sample exam and review all of the official answers provided with your courseware

 

DevOps Exams

In order to sit for the DevOps exam accredited by PeopleCert you must complete a certified and accredited DevOps course. 

Exam details are as follows:

  • Exam Duration:  60 Minutes
  • Exam Format:  Closed Book, Multiple Choice
  • Exam Delivery:  Online, Webcam Proctored
  • Exam Passing Mark:  26/40 or 65%

IT Asset Management Exams

The Certified Software Asset Manager (CSAM) exam voucher may only be purchased with the CSAM course.  The CSAM course is accredited by APMG and IAITAM and completing this course fully qualifies you to sit for the IAITAM CSAM examination given by IAITAM.  The CSAM exam may only be taken after students have completed an accredited Certified Asset Manager course.  

Online certifiation testing is available for students after course completion with a valid exam voucher.  The voucher may be purchased from GogoTraining only at the time the course is purchased.  For students who do not purchase an exam voucher at the time of class purchase, they may purchase the voucher directly from IAITAM within 24 to 48 hours of attaining their course completion certificate.

The exam consists of one hundred (100) questions and a passing market is achieved by attaining a score of 85% or higher.

One test retake is free of charge for those that fail to pass on the first attempt.  The retake is available to students after a 48 hour window of the first attempt and must be completed during the 28 day open period.

The Certified Hardware Asset Management Professional (CHAMP) Exam is only available from GogoTraining when purchased with the CHAMP course.  The course is accredited by APMG and IAITAM and course fully qualifies you to sit for the IAITAM CHAMP examination given by IAITAM.

Online certification testing is available for students after course completion, with a valid exam voucher.  The voucher may be purchased from GogoTraining only at the time the course is purchased.  Students who do not purchase an exam voucher at the time of the class, must contact IAITAM within 24 hours of attaining their course completion certificate to setup their exam  All students who purchase an exam voucher with the course must contact IAITAM with their certificate within 24 hours of completing the video portion of the course for exam scheduling options.  All exam periods are 28 days. 

Testing requires non-interrupted internet connection and may be taken at any time during the 28 day period. Once a test is started students are required to complete it during that session and are permitted up to 5 hours to complete the exam.  

IAITAM provides one test retake is free of charge for those that fail to achieve pass status on the first attempt. The retake is available after a 48 hour window of the first attempt and must be completed during the 28 day open period.

The certification exam has one hundred (100) questions and a passing mark is achieved by attaining 85% or higher.  If a student is unable to complete the exam and retake (if needed) within their 28 day window, a one-time thirty (30) day extension can be purchased for $50 USD; this option must be completed before the initial 28 day window expires.  

If you have purchased the exam with your course, immediately upon completion send an email to info@iaitam.org to notify IAITAM that you have completed the course and need to schedule your exam.  To purchase and schedule your exam, send a request along with your completed transcript and completion certificate to info@iaitam.org

 

 

ITIL 4 Exams

EXCLUSIVE GogoTraining ITIL 4 Foundation Exam Discount

  • PEOPLECERT List Price:  $349
  • GogoTraining Member Discount:  $35
  • Your Price:  $314

When you are ready to schedule your exam, email customerservice@gogotraining.com and let us know you are ready to receive your exam voucher.  All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  It is highly recommended that you take the GogoTraining ITIL 4 Foundation course prior to sitting for your ITIL Foundation Exam.  Exams are expensive and you only want to have to take them one time.  Getting trained with the best instructor in the world is the perfect way to prepare.  Membership is Free. Join Today!  

Exam Details:

  • Exam Pre-Requisites:  There are no exam pre-requisites, however it is highly recommended that you take an accredited course prior to sitting for the exam
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 60 minutes to complete the exam
  • Exam Format:  Closed book, 40 question multiple choice exam with only one correct answer for each question
  • Passing Score:  You much answer 26/40 questions correctly (65%)
  • Exam Value:  You will receive 2 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL 4 Managing Professional Transition Exam Discount

  • PEOPLECERT List Price:  $469
  • GogoTraining Member Discount:  $47
  • Your Price:  $422

The Managing Professional Transition Exam is provided by PeopleCert.  Students must take and complete an Accredited ITIL 4 Managing Professional Transition Course prior to taking the exam.  The exam is given online proctored so you can take it from any location.  Here are the exam details:

  • Prerequisite - Candidate must have taken an Accredited Course provided by an Accredited ITIL Training Provider (ATO) and submit proof to PeopleCert in order to be approved to take the exam.  The GogoTraining course transcript and/or Certificat of Completion meets PeopleCert's requirement.  You will need to upload your documentation in your PeopleCert account.
  • Duration:  90 Minutes ( Up to 25% additional time can be requested by students that are taking the exam in a language that is not their native language)
  • Type of Exam:  Multiple Choice with 1 correct answer per question
  • Number of Questions:  40 (Each question is worth 1 point and you must answer 70% or 28 questions correctly to pass the exam)
  • Closed Book
  • Recommended Duration of Study:  30 hours.  

Exam voucher orders are purchased within 24 hours Monday to Friday.  All exam orders are required to be placed when the order is received and the exam voucher is valid for 1 year from the date of purchase.  If for any reason you need an extension, PeopleCert sells 6 month exam extensions as long as the extension is purchased prior to the date your exam voucher is set to expire.

Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Exam vouchers are valid for 1 year from the date of purchase.  If for any reason you do not take your exam within the year you can purchase an exam voucher extension that will be valid for an additional 6 months.  Please note that the extension must be ordered before your exam expires.

If you have any questions email customerservice@gogotraining.com.    

PeopleCert Online Proctored Exam Instructions

 

1. System Requirements
Ensure that your computer meets the following system requirements:

  •      Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  •      Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  •      Active Full-Time/Broadband internet connection of 512/512 kbps (up/down)
  •      16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  •      Speakers and microphone (the use of headsets is only allowed during onboarding)
  •      Keyboard and mouse or another pointing device
  •      A single web camera (embedded or external) you can rotate.

2. Exam Preparation
Before you take the exam, you need to:

  • Have a valid Government issued Identification Document including a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card, as your online proctor will need to verify your ID before you begin your exam
  • Disable any Virtualization Software such as VMware, Virtual PC, Virtual Box or Sandbox during the exam. For exam security reasons, the ExamShield cannot run through any virtualization software. You should also close any applications that might affect the exam process, such as web browsers, chat, desktop, sharing and mail client applications
  •  Make sure your mobile number is filled in your Candidate Profile

On the day of the exam, please ensure:

  • You have your photo ID available
  • You can rotate your webcam 360 degrees
  • You are the only person in the room throughout the exam session
  • There is no background noise in the room
  • There is adequate light in the room, but no direct light towards the web camera
  • Your desk is clean, papers, books or notes are not allowed excluding the use of the applicable official hard copy manuals for open book exams only.  Note: The use of hard copy dictionaries is allowed for ITIL and DevOps Institute exams only
  • Your computer sound settings are set to Speakers and Microphone since headsets are not allowed during the examination
  • Mobile phones should be set to silent and not deactivated. This way Customer Service can contact you in case of technical issues.

Please note:

  • You need to pre-install a printer in case you want to print the exam scenarios (only for exams that this is allowed) and exam result report. Alternatively, you will be able to view them in a pop up window during the session and be able to export the results in an html file
  • If you experience difficulties in installing or executing ExamShield, please add ExamShield to your Antivirus and Firewall whitelist and repeat the above steps. Please consult your Antivirus/Firewall vendor on how to do this
  • Corporate networks might impact the service delivery. You are advised to consult your IT department
  • Use of blank papers for note-taking may be allowed according to the rules specified for each test. In any case the proctor will ask you to tear the papers in front of the screen at the end of the test
  • After finishing your exam, you are strongly advised to uninstall ExamShield. If you are planning to take another exam, you will receive a new link with instructions on how to reinstall the ExamShield.
  • You should always install the ExamShield version provided to you for your exam. If you try to use an older version of ExamShield already installed in your computer, an error will appear prompting you to update to the latest version

UP TO 1 HOUR BEFORE/PRIOR To The EXAM

Step 1: Install the ExamShield

  • Close all applications running in your computer
  • Disable any Virtualization Software

Click on the link included in the PeopleCert registration email and “Accept and Install” to set up the ExamShield application.

Click Save/Run ExamShieldLauncher.exe. The installation should start automatically and may take a few minutes to complete.

Once installation is completed, a new window will appear. Please note that the candidate number and the examination pin are pre-populated.

A countdown timer to your exam will appear under your exam credentials.

“Call” button will re-direct you to the phone number that you could contact Customer Support.

“Chat” button will re-direct you to the chat that you could contact Customer Support.

Click “CHECK SYSTEM” to confirm your system meets the Exam Shield requirements. Do this at least 1 hour prior to the scheduled exam time, in order to avoid last minute technical issues.

Compatibility test consists of 4 parts which are:

  • System integrity
  • Audio
  • Camera
  • Internet connection

System integrity

System Integrity checks the compliance of your Operating System with the ExamShield application requirements, such as the OS version and free disk space amongst others.  

Audio

  • In order to check audio, select “BEGIN AUDIO TEST”.
  • Your microphone will be recorded for the next 10 seconds.
  • ExamShield will playback the recording. If you can hear your voice, select “YES” to proceed to next checks. If “NO” ¸ begin audio test again.

Camera

  • In order to check that your camera is functional, you will be asked to see if you can see yourself in a specific panel. You will be able to edit Setting of your camera by selecting the button next to Camera dropdown menu.
  • After completing each check, a message informs you if the check has “Passed” or “Failed” or a “Warning” is raised. 
  • In case of “Failed”, detailed error information and possible workarounds will be provided. 
  • Click “CHECK AGAIN” to retry.
  • In case of warning, click on the arrow on the right of the warning to view more details
  • After a successful check of each step, you will be able to “START EXAM” if the scheduled exam start time is in less than 10 minutes.
  • Otherwise you are suggested to terminate the application and launch it again 10 minutes prior to your scheduled exam time.
  • By clicking on Exam guidelines link on the bottom of the screen, you will be informed about all appropriate information so as to run your online proctored exam.

10 MINUTES PRIOR To The EXAM

 

Step 2: Log In to ExamShield

  • Double click the ExamShield icon from your desktop and click “TAKE EXAM” to login.
  • A pop-up message will notify you if any application needs to be closed to continue with the exam.

Step 3: Self-onboarding
An intuitive wizard will guide you towards connecting to your Proctor and starting your exam.

1. Accept NDA

  • Click “Next” to accept the Non-Disclosure Agreement and Terms of Use.
  • Click “End Exam“ if you do not accept the terms and want to end the test. You cannot continue unless you accept the terms of use.
     

2. Read exam instructions
Read the information carefully before you proceed to the next step.
 

3. View Exam tutorial
A quick tutorial will help you familiarize with the exam environment. You will learn how to:

  • navigate among questions
  • flag a question
  • end an exam
  • zoom in or zoom out the exam environment
  • How to refresh and login in case of a network disconnection
  • Communicate with your proctor through chat
     

4.    4. Check exam rules
Check all the rules confirming that you have read and approved all of them.
 

5.    5. Scan your ID

  • Upload or take a picture of your ID Document so that PeopleCert can verify your personal information.
  • Select “BROWSE” in order to upload a picture of your ID.
  • Select “CAPTURE” in order to take a snapshot of your ID. Make sure you get a clear and readable snapshot.
  • In case of “CAPTURE”, you are able to accept the picture or retry to take another one or to cancel it.
  • In case you are unable to get a proper snapshot, feel free to proceed with your best shot and your Proctor will assist your once connected. 
     

6.    6. Connect to proctor
Once you complete the above steps, click “LET’S GO” to connect with your Proctor.

Once logged in, one of the two following control panels will open:

  • Many2Many control panel on the right, indicating you have successfully joined the session. You can minimize the control panel by clicking on the red arrow button.
  • GoToMeeting control panel on the right, indicating you have successfully joined the session. You can minimize the control panel by clicking on the shrink control button.

Step 4: Your online proctor joins the session


You will be instructed to:

·         Check your audio and video performance

·         Show your ID to the camera if needed

·         Show your room (3600 camera rotation) and your desk

·         Share your screen with your online proctor

·         Confirm your personal details. If any of the information is incorrect, please inform your online proctor

·         Your online proctor will let you know when you are set to begin your exam!

 

Click Next to continue only when prompted by your Proctor.

Please note: Your exam session will be recorded, and your Online Proctor will be online throughout your exam session in case you need any help. You must have your microphone on throughout the session. In case of communication loss during the exam, the Online Proctor will stop the process. Once the connection is re-established, you will be able to continue your exam using your remaining exam time.

 

Step 5: Begin your exam

Read the information carefully before you start the exam.

·         If you are taking a Lean Six Sigma exam you may print the help file by clicking on the “Print Scenarios” button.

 

Please note: Acrobat reader is required to view PDF files (or any other PDF reader).

·         Click “Start Exam”.

Step 6: Answer questions

  • The menu on the left shows all the question numbers. You can move from one question to the next by clicking on the question number. The question you are currently working on becomes highlighted.
  • If you are taking any exam that requires a scenario, there is also the option to open it in an electronic form inside the exam, by clicking on the button Open scenario in window on the top right corner.
  • If you are taking a Lean Six Sigma exam, you have the option to use the WebATES’ calculator.
  • To return to a question, you can flag it, by checking the button next to the question number on the left menu. To unflag it, unclick the button. You can flag more than one question.
  • To answer a question, click on the square of the answer you want. You can change your answer by clicking on a different option. You may review a question as many times as you want.
  • A pop up message will remind you 15 min before your time is running up!

Step 7: End the exam

When you have completed your exam, click End Exam on the right menu. Your answers are automatically submitted, and no changes can be made. Questions that have not been answered are marked as incorrect. If there are any unanswered questions you will be notified by a pop-up message.  You will need to confirm that you want to end the exam.

Step 8: Take the Survey

You are prompted to complete a short Satisfaction survey, to provide us with feedback on your exam experience, or skip and proceed to your results.

 

Step 9: Get your results

The Exam Results Report appears. Please note that the results are provisional and subject to verification by PeopleCert.

  • Click the “Print” button to print the report or the “Export” to save it as an html file.
  • Once confirmed by your online proctor that the exam session has been successfully completed, you will be asked to destroy any scratch papers or scenarios you have used and exit from the ExamShield.

You are advised to uninstall the Exam Shield.

ITIL V3 Exams

EXCLUSIVE GogoTraining ITIL Foundation Exam Discount

  • PEOPLECERT List Price:  $349
  • GogoTraining Member Discount:  $35
  • Your Price:  $314

When you are ready to schedule your exam, email customerservice@gogotraining.com and let us know you are ready to receive your exam voucher.  All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  It is highly recommended that you take the GogoTraining ITIL Foundation course prior to sitting for your ITIL Foundation Exam.  Exams are expensive and you only want to have to take them one time.  Getting trained with the best instructor in the world is the perfect way to prepare.  Membership is Free. Join Today!  

Exam Details:

  • Exam Pre-Requisites:  There are no exam pre-requisites, however it is highly recommended that you take an accredited course prior to sitting for the exam
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 60 minutes to complete the exam
  • Exam Format:  Closed book, 40 question multiple choice exam with only one correct answer for each question
  • Passing Score:  You much answer 26/40 questions correctly (65%)
  • Exam Value:  You will receive 2 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Practitioner Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $469
  • GogoTraining Member Discount:  $47
  • Your Price:  $422

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  It is highly recommended that you take the GogoTraining ITIL Practitioner Course prior to sitting for your ITIL Practitioner Exam.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate to take the ITIL Practitioner exam.  While it is not required to take an Accredited Course, it is highly recommended.  The GogoTraining course comes with 8 senario based exercises to help you prepare.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 135 minutes to complete the exam
  • Exam Format:  Open book, 40 question multiple choice exam 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Service Strategy Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Strategy Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Strategy Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Strategy Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 scenario questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Service Design Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Design Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Design Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Design Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 scenario questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Service Transition Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Transition Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Transition Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Transition Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 scenario questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Service Operation Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Operation Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Operation Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Operation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 scenario questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Continual Service Improvement Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free.  Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Continual Service Improvement Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Continual Service Improvement Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepare to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Continual Service Improvement certificate of completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 scenario questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 3 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Release, Control and Validation Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free. Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Release, Control and Validation Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Release, Control and Validation Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Release, Control and Validation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 multiple choice scenario based questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 4 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Service Offerings and Agreements Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free. Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Service Strategy Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Service Offerings & Agreements Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Service Offerings & Agreements Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 multiple choice scenario based questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 4 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Planning, Protection and Optimization Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free. Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITL Planning, Protection and Optimization Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline:   GogoTraining Planning, Protection and Optimization Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Release, Control and Validation Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 multiple choice scenario based questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 4 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Operational Support and Analysis Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free. Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Operational Support and Analysis Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline: GogoTraining Operational Support and Analysis Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Operational Support and Analysis Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 90 minutes to complete the exam
  • Exam Format:  Closed book, 8 multiple choice scenario based questions 
  • Passing Score:  You much answer 28/40 questions correctly (70%)
  • Exam Value:  You will receive 4 ITIL Credits when you pass the exam

EXCLUSIVE GogoTraining ITIL Managing Across the Lifecycle Exam Discount

GogoTraining Members receive 10% off all ITIL Exams (Membership is Free. Join Today)!  

  • PEOPLECERT List Price:  $399
  • GogoTraining Member Discount:  $40
  • Your Price:  $359

All exams orders are processed within 24 hours Monday to Friday.  Once ordered you will receive an immediate email from PEOPLECERT which includes a link for you to register to take your exam.  Exam slots are available 7 days a week 24 hours a day.  Taking an accredited course is required prior to sitting for the ITIL Managing Across the Lifecycle Exam.  Dr. Suzanne Van Hove is an industry expert who brings the right mix of theory and application to her courses and her students consistently score well on their exams.  Here is the link to the course description and outline: GogoTraining Managing Across the Lifecycle Course.  Getting trained with the best instructor in the world is the perfect way to prepare. Exams are expensive.  Be Prepared to Pass the First Time!  

Exam Details:

  • Exam Pre-Requisites:  You must hold the ITIL Foundation Certificate and hold the Managing Across the Lifecycle Certificate of Completion provided by an Accredited Training Organization like GogoTraining.  View the full course here.
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 120 minutes to complete the exam, and for candidates taking the exam in another language, 150 minutes along with the use of a dictionary
  • Exam Format:  Closed book, 10 multiple choice, gradient-scored complex questions 
  • Passing Score:  You much answer 35/50 questions correctly (70%)
  • Exam Value:  You will receive 4 ITIL Credits when you pass the exam

PeopleCert Online Proctored Exam Instructions

 

1. System Requirements
Ensure that your computer meets the following system requirements:

  •      Windows® 10, Windows® 8.1, Windows® 8, Windows® 7
  •      Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
  •      Active Full-Time/Broadband internet connection of 512/512 kbps (up/down)
  •      16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher
  •      Speakers and microphone (the use of headsets is only allowed during onboarding)
  •      Keyboard and mouse or another pointing device
  •      A single web camera (embedded or external) you can rotate.

2. Exam Preparation
Before you take the exam, you need to:

  • Have a valid Government issued Identification Document including a photograph and date of birth in English characters, such as a National ID card, Passport, driving license, military card or social security card, as your online proctor will need to verify your ID before you begin your exam
  • Disable any Virtualization Software such as VMware, Virtual PC, Virtual Box or Sandbox during the exam. For exam security reasons, the ExamShield cannot run through any virtualization software. You should also close any applications that might affect the exam process, such as web browsers, chat, desktop, sharing and mail client applications
  •  Make sure your mobile number is filled in your Candidate Profile

On the day of the exam, please ensure:

  • You have your photo ID available
  • You can rotate your webcam 360 degrees
  • You are the only person in the room throughout the exam session
  • There is no background noise in the room
  • There is adequate light in the room, but no direct light towards the web camera
  • Your desk is clean, papers, books or notes are not allowed excluding the use of the applicable official hard copy manuals for open book exams only.  Note: The use of hard copy dictionaries is allowed for ITIL and DevOps Institute exams only
  • Your computer sound settings are set to Speakers and Microphone since headsets are not allowed during the examination
  • Mobile phones should be set to silent and not deactivated. This way Customer Service can contact you in case of technical issues.

Please note:

  • You need to pre-install a printer in case you want to print the exam scenarios (only for exams that this is allowed) and exam result report. Alternatively, you will be able to view them in a pop up window during the session and be able to export the results in an html file
  • If you experience difficulties in installing or executing ExamShield, please add ExamShield to your Antivirus and Firewall whitelist and repeat the above steps. Please consult your Antivirus/Firewall vendor on how to do this
  • Corporate networks might impact the service delivery. You are advised to consult your IT department
  • Use of blank papers for note-taking may be allowed according to the rules specified for each test. In any case the proctor will ask you to tear the papers in front of the screen at the end of the test
  • After finishing your exam, you are strongly advised to uninstall ExamShield. If you are planning to take another exam, you will receive a new link with instructions on how to reinstall the ExamShield.
  • You should always install the ExamShield version provided to you for your exam. If you try to use an older version of ExamShield already installed in your computer, an error will appear prompting you to update to the latest version

UP TO 1 HOUR BEFORE/PRIOR To The EXAM

Step 1: Install the ExamShield

  • Close all applications running in your computer
  • Disable any Virtualization Software

Click on the link included in the PeopleCert registration email and “Accept and Install” to set up the ExamShield application.

Click Save/Run ExamShieldLauncher.exe. The installation should start automatically and may take a few minutes to complete.

Once installation is completed, a new window will appear. Please note that the candidate number and the examination pin are pre-populated.

A countdown timer to your exam will appear under your exam credentials.

“Call” button will re-direct you to the phone number that you could contact Customer Support.

“Chat” button will re-direct you to the chat that you could contact Customer Support.

Click “CHECK SYSTEM” to confirm your system meets the Exam Shield requirements. Do this at least 1 hour prior to the scheduled exam time, in order to avoid last minute technical issues.

Compatibility test consists of 4 parts which are:

  • System integrity
  • Audio
  • Camera
  • Internet connection

System integrity

System Integrity checks the compliance of your Operating System with the ExamShield application requirements, such as the OS version and free disk space amongst others.  

Audio

  • In order to check audio, select “BEGIN AUDIO TEST”.
  • Your microphone will be recorded for the next 10 seconds.
  • ExamShield will playback the recording. If you can hear your voice, select “YES” to proceed to next checks. If “NO” ¸ begin audio test again.

Camera

  • In order to check that your camera is functional, you will be asked to see if you can see yourself in a specific panel. You will be able to edit Setting of your camera by selecting the button next to Camera dropdown menu.
  • After completing each check, a message informs you if the check has “Passed” or “Failed” or a “Warning” is raised. 
  • In case of “Failed”, detailed error information and possible workarounds will be provided. 
  • Click “CHECK AGAIN” to retry.
  • In case of warning, click on the arrow on the right of the warning to view more details
  • After a successful check of each step, you will be able to “START EXAM” if the scheduled exam start time is in less than 10 minutes.
  • Otherwise you are suggested to terminate the application and launch it again 10 minutes prior to your scheduled exam time.
  • By clicking on Exam guidelines link on the bottom of the screen, you will be informed about all appropriate information so as to run your online proctored exam.

10 MINUTES PRIOR To The EXAM

 

Step 2: Log In to ExamShield

  • Double click the ExamShield icon from your desktop and click “TAKE EXAM” to login.
  • A pop-up message will notify you if any application needs to be closed to continue with the exam.

Step 3: Self-onboarding
An intuitive wizard will guide you towards connecting to your Proctor and starting your exam.

1. Accept NDA

  • Click “Next” to accept the Non-Disclosure Agreement and Terms of Use.
  • Click “End Exam“ if you do not accept the terms and want to end the test. You cannot continue unless you accept the terms of use.
     

2. Read exam instructions
Read the information carefully before you proceed to the next step.
 

3. View Exam tutorial
A quick tutorial will help you familiarize with the exam environment. You will learn how to:

  • navigate among questions
  • flag a question
  • end an exam
  • zoom in or zoom out the exam environment
  • How to refresh and login in case of a network disconnection
  • Communicate with your proctor through chat
     

4.    4. Check exam rules
Check all the rules confirming that you have read and approved all of them.
 

5.    5. Scan your ID

  • Upload or take a picture of your ID Document so that PeopleCert can verify your personal information.
  • Select “BROWSE” in order to upload a picture of your ID.
  • Select “CAPTURE” in order to take a snapshot of your ID. Make sure you get a clear and readable snapshot.
  • In case of “CAPTURE”, you are able to accept the picture or retry to take another one or to cancel it.
  • In case you are unable to get a proper snapshot, feel free to proceed with your best shot and your Proctor will assist your once connected. 
     

6.    6. Connect to proctor
Once you complete the above steps, click “LET’S GO” to connect with your Proctor.

Once logged in, one of the two following control panels will open:

  • Many2Many control panel on the right, indicating you have successfully joined the session. You can minimize the control panel by clicking on the red arrow button.
  • GoToMeeting control panel on the right, indicating you have successfully joined the session. You can minimize the control panel by clicking on the shrink control button.

Step 4: Your online proctor joins the session


You will be instructed to:

·         Check your audio and video performance

·         Show your ID to the camera if needed

·         Show your room (3600 camera rotation) and your desk

·         Share your screen with your online proctor

·         Confirm your personal details. If any of the information is incorrect, please inform your online proctor

·         Your online proctor will let you know when you are set to begin your exam!

 

Click Next to continue only when prompted by your Proctor.

Please note: Your exam session will be recorded, and your Online Proctor will be online throughout your exam session in case you need any help. You must have your microphone on throughout the session. In case of communication loss during the exam, the Online Proctor will stop the process. Once the connection is re-established, you will be able to continue your exam using your remaining exam time.

 

Step 5: Begin your exam

Read the information carefully before you start the exam.

·         If you are taking a Lean Six Sigma exam you may print the help file by clicking on the “Print Scenarios” button.

 

Please note: Acrobat reader is required to view PDF files (or any other PDF reader).

·         Click “Start Exam”.

Step 6: Answer questions

  • The menu on the left shows all the question numbers. You can move from one question to the next by clicking on the question number. The question you are currently working on becomes highlighted.
  • If you are taking any exam that requires a scenario, there is also the option to open it in an electronic form inside the exam, by clicking on the button Open scenario in window on the top right corner.
  • If you are taking a Lean Six Sigma exam, you have the option to use the WebATES’ calculator.
  • To return to a question, you can flag it, by checking the button next to the question number on the left menu. To unflag it, unclick the button. You can flag more than one question.
  • To answer a question, click on the square of the answer you want. You can change your answer by clicking on a different option. You may review a question as many times as you want.
  • A pop up message will remind you 15 min before your time is running up!

Step 7: End the exam

When you have completed your exam, click End Exam on the right menu. Your answers are automatically submitted, and no changes can be made. Questions that have not been answered are marked as incorrect. If there are any unanswered questions you will be notified by a pop-up message.  You will need to confirm that you want to end the exam.

Step 8: Take the Survey

You are prompted to complete a short Satisfaction survey, to provide us with feedback on your exam experience, or skip and proceed to your results.

 

Step 9: Get your results

The Exam Results Report appears. Please note that the results are provisional and subject to verification by PeopleCert.

  • Click the “Print” button to print the report or the “Export” to save it as an html file.
  • Once confirmed by your online proctor that the exam session has been successfully completed, you will be asked to destroy any scratch papers or scenarios you have used and exit from the ExamShield.

You are advised to uninstall the Exam Shield.

OBASHI Exams

The OBASHI Foundation Certificaiton exam is given by APMG. 

  • Exam Duration:  60 Minutes
  • Exam Format:  Closed Book/Multiple Choice
  • Exam Delivery: Online, Webcam Proctored
  • Passing Mark:  60% or 30/50 questions must be answered correctly
  • Exam Language:  Extra time is available for non-Native English Speakers.

RESILIA Exams

RESILIA Foundation is aimed at professionals responsible for IT and security functions or risk and compliance operations within an organization.  It is also beneficial to professionals in HR, Finance, Procurement, Operations and Marketing who need to have resilience expertise withine their teams.  The RESILIA Foundation Certificate is also a pre-requisite for individuals wishing to achieve RESILIA Practitioner.

You can purchase your RESILIA Foundation Exam with your course.

Exam Details:

  • Exam Duration:  110 Minutes
  • Exam Format:  Closed Book/Multiple Choice
  • Exam Delivery:  Online, Webcam Proctored
  • Exam Pass Mark:  33/50 questions

Note: Completion of an accredited course is MANDATORY in order to sit for the RESILIA Foundation Exam. 

The RESILIA Practitioner exam is given by PeopleCert.  You must complete a certified RESILIA Practitioner course before you can sit for the exam.

Exam Details:

  • Exam Type:  Multiple Choice 50 Question Exam
  • Exam Length:  135 Minutes
  • Passing Mark:  60% or 30/50 correct

SIAM Exams

SIAM Foundation Exam 

The EXIN SIAM™ Foundation tests a candidate's knowledge and understanding of the SIAM road-map, terminology, roles and responsibilities, practices, processes, challenges, risks and other SIAM practices..    

Taking an Accredited SIAM Foundation training course prior to sitting for your exam is highly recommended.  It is also recommended that students have knowledge of IT Service Management terminology which can be achieved by taking either the ITIL Foundation Certification Course or the EXIN IT Service Management based on ISO/IEC 20000 course.

SIAM Exam Details:

  • Exam Prerequisites:  None
  • Delivery Format:  Online web proctored available 24/7
  • Exam Duration:  You have up to 60 minutes to complete the exam
  • Exam Type:  40 question multiple choice exam 
  • Passing Score:  You must answer 26/40 questions correctly (65%) to pass
  • Available Languages:  English, French, Japanese, German
  • Exam Expiration:  21 days from the date of order

How to Order and Take Your SIAM Foundation Exam:

You can order your SIAM Foundation Exam from GogoTraining by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  You can purchase the exam here or you can purchase the course + exam option on the SIAM Foundation page.  When you are ready to take your SIAM Foundation Exam you will email CustomerService@GogoTraining.com to let us know you are ready to take your SIAM Foundation Exam.  

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the GogoTraining Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.  

You have up to 1 year to use the EXIN VeriSM Foundation Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.  

VeriSM™ Exams

The VeriSM Foundation Exam is a 1 hour closed book exam consisting of 40 multiple choice questions.  Candidates must successfully answer 26 questions (65%) to pass the exam.  The exam is available in English only at this time.  The price for the EXIN Online Anywhere exam is $199.  While formal training is not required, it is highly recommended that candidates complete an Accredited VeriSM Foundation course prior to sitting for the exam.

Exam Details:

  • Number of exam questions: 40
  • Type of exam:  Multiple Choice
  • Closed Book
  • No Electronic Equipment Allowed
  • Passing Mark:  26/40 (65%)
  • Duration:  1 hour
  • Available Languages:  English
  • Exam price:  $199

How to Order and Take Your VeriSM Foundation Exam:

You can order your VeriSM Foundation Exam from GogoTraining by purchasing it when you purchase the course or you can purchase it when you are ready to take the exam.  You can order the Exam on this page or the course + the exam on the VeriSM Course Foundation page.  When you are ready to take your VeriSM Foundation Exam you will email CustomerService@GogoTraining.com to let us know you are ready to take your VeriSM Foundation Exam.  

In order to process the exam for you we will need to know the Country you will be in when you take the exam and the language you want the exam to be in.  With this information the GogoTraining Customer Service Team will get your exam order placed.  We process exams Monday to Friday.  Once your exam has been processed the Customer Service team will send you an email with your exam voucher attached.  Once you receive this email you will register for the day and time of day you would like to take your exam.  

You have up to 1 year to use the EXIN VeriSM Foundation Exam Voucher.  Once you begin the process on the EXIN website you have 21 days to complete the exam.  You will see that the exam voucher has an expiration date that is 1 year from the date you requested us to provide the exam voucher, however, once you start the exam process, i.e., select the time/date of the exams, your 21-day clock begins.