IT Asset Management Certifications Career Path Courses:

The IAITAM Certified Software Asset Manager (“CSAM”) Course provides a foundation for managing software assets, as well as knowledge of the ever-changing variables that occur within the field.  In this course, students will learn best practices in Software Asset Management, as well as the when and why to question why something should or should not be done, how to clearly identify goals, and how to quantify success. This course is designed to guide individuals within the profession to gain awareness of existing software regulations, the importance of adhering to the regulations and how those regulations have effect on every aspect of current and future business endeavors.  Additionally, the attendee will learn the importance and the steps necessary to achieve a proactive stance when dealing with software compliance.

With instruction focused on Communication and Education, Policy, Procedures, Project Management, Software Assets and Compliance Management, the course brings to light the importance of a well planned and executed Software Asset Management Program.

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Video Title
Length
01: IT Asset Management (ITAM) Profession Introduction
15 min
02: Communication Styles Assessment & KPAs Assessment Discussion
2 min
03: Advocating for your IT Asset Management Program
17 min
04: Compliance Management
14 min
05: Creating a Compliance Management Approach
16 min
Quiz: Compliance Requirements for Software
06: Proactive versus Reactive Software Asset Management (SAM)
17 min
07: Software License Management
22 min
Quiz: Being Proactive
08: Automation
18 min
10: The Software Acquisition Process
17 min
11: Exercise Review: How Does Software Get Into Your Organization?
1 min
12: Why You Should Negotiate Your Software Purchases
19 min
13: Lawyers, Agreements and Terms
14 min
14: Artifacts of IT Assets (Documentation)
14 min
15: Exercise Discussion: Where is Your Documentation?
2 min
16: Vendor Management
13 min
17: Managing Vendors and Hardware Role in SAM
16 min
18: Introduction to Project Management
21 min
Quiz: Project Management
Course Survey
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Module 00: Certified Software Asset Manager (CSAM)- Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction 

  • International association of IT Asset Managers (IAITAM)
  • 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
  • IT Asset Management as a Profession
  • Exercises: Communication Styles Assessment & KPAs Assessment

Module 02: Communication Styles Assessment & KPAs Assessment Discussion

Module 03: Advocating for your IT Asset Management Program 

  • Communication
  • Education
  • Policy Management

Module 04: Compliance Management 

  • Using Software to the Letter of the Law
  • You Don’t Own the Software; You Just Own the Right to Use it
  • You Are Being Monitored

Module 05: Creating a Compliance Management Approach 

  • How to prepare for a compliance event
  • What documents are needed for compliance?
  • Due diligence needed to build a compliance process
  • Quiz: Compliance Requirements for Software

Module 06: Proactive versus Reactive Software Asset Management (SAM) 

  • Adhoc and Chaotic SAM
  • Audit Letters
  • Responding to an Audit Letter
  • Preparing for the Dreaded Audit Letter

Module 07: Software License Management 

  • License Management Processes
  • License Document Management
  • License Types
  • Quiz: Being Proactive

Module 08: Automation 

  • Tools for SAM
  • Enable Predictability in Outcomes
  • Choosing the Right Tool
  • What Tools Can Do You

Module 09: The Software Acquisition Best Practices 

  • Starting with the Request
  • Standards versus Non-standards
  • More Acquisition Best Practice

Module 10: The Software Acquisition Process 

  • Benefits of SAM
  • Savings Opportunities
  • Analytical SAM
  • Exercise: How Does Software Get Into Your Organization?

Module 11: Exercise Review: How Does Software Get Into Your Organization?

Module 12: Why You Should Negotiate Your Software Purchases 

  • Creating Terms Favorable to your Organization
  • Setting the Legal Standard for Software
  • What to do if You Can’t Negotiate

Module 13: Lawyers, Agreements and Terms

  • Understanding License Agreements
  • Must have Terms and Conditions
  • Working with Lawyers

Module 14: Artifacts of IT Assets (AKA Documentation) 

  • Why are documents so important?
  • The Lifecycle of SAM Documents
  • Documentation as an IT Asset
  • Exercise: Where is Your Documentation?

Module 15: Exercise Discussion: Where is Your Documentation?

Module 16: Vendor Management 

  • Vendor Management Processes
  • Vendor Management Roles and Policies
  • Advantages to Managing Your Vendors

Module 17: Managing Vendors and Hardware Role in SAM 

  • Vendor Offerings and Removal
  • What You and the Hardware Asset Manager Have in Common
  • Collecting Feedback on Your Vendors

Module 18: Introduction to Project Management 

  • Why Use Project Management with SAM
  • Project Management Offices (PMO) and SAM
  • Project Planning Approaches
  • Quiz: Project Management
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This course is designed for those individuals with minimal to no experience in the field of Software Asset Management.

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 This IAITAM Certified Mobile Asset Management (“CMAM”) course prepares you and your organization for the management of mobile devices.  You will learn how to manage personnel, policies, and processes, the key elements in organizational IT management.  This course encompasses both organizational owned assets as well as BYOD (employee owned).  As with IAITAM courses, this course includes the IAITAM Best Practice Library as its foundation and encompasses financial viability, risk mitigation, policy enforcement, and lifecycle management of mobile assets.

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Video Title
Length
01: IT Asset Management (ITAM) Profession Introduction
22 min
02: Communication Assessment Exercise Discussion
4 min
03: Advocating for your IT Asset Management Program
26 min
04: Introduction to and Scope of Mobility
28 min
05: Mobility Impact on ITAM
27 min
06: ITAM Program and Mobility Roles and Responsibilities Part 1
22 min
07: ITAM Program and Mobility Roles and Responsibilities Part 2
22 min
09: Mobility Self-Assessment Review
7 min
10: Asset Types and Acquisition
27 min
11: Mobile Asset Management (MAM) Policies and Management
25 min
12: US Legislation and Security
24 min
13: Documentation
27 min
14: People Management
23 min
Course Survey
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Module 00: Certified Mobile Asset Manager (CMAM) - Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction

  • International Association of IT Asset Managers (IAITAM)
  • 12 Key Process Areas (KPAs) in Certified Mobile Asset Management
  • IT Asset Management as a Profession
  • Exercise: Communication Styles Assessment

Module 02: Communication Assessment Exercise Discussion

Module 03: Advocating for your IT Asset Management Program

  • Communication
  • Education
  • Policy Management

Module 04: Introduction to and Scope of Mobility 

  • Definition of Mobility
  • 6 Core Goals of a Mobile Asset Management Program
  • Scope of Mobile Asset Management Program
  • Influences on the Mobile Asset Management Program

Module 05: Mobility Impact on ITAM 

  • Acquisition and Asset ID
  • Communication and Education
  • Compliance and legislation
  • Documentation
  • Vendor Management
  • Exercise: Identifying Risk Areas
  • Exercise Discussion: Mitigating Common Risk Areas
Module 06: ITAM Program and Mobility Roles and Responsibilities Part 1 
  • Program Manager 
  • Software Manager
  • Acquisition Manager
  • Asset ID Manager
  • Compliance and Legislation Manager
  • Disaster Recovery Personnel
 
Module 07: ITAM Program and Mobility Roles and Responsibilities Part 2 
  • Program Manager 
  • Software Manager
  • Acquisition Manager
  • Asset ID Manager
  • Compliance and Legislation Manager
  • Disaster Recovery Personnel
 
Module 08: ITAM Program and Mobility Roles and Responsibilities Part 3
  • IT Shipment Receiving
  • Security Team
  • Help Desk
  • Vendor Manager
  • Exercise: Mobility Self-Assessment

Module 09: Mobility Self-Assessment Review

Module 10: Asset Types and Acquisition 

  • Asset Types
  • Deciding on your Mobile Assets
  • What Peripherals will you Support?
  • Acquisition of Assets and Peripherals
  • Exercise: Mobile Asset/Peripheral Types Assessment
  • Exercise: Understanding Needs of Mobile Program
  • Exercise Discussion: Understanding Needs of Mobile Program

Module 11: Mobile Asset Management (MAM) Policies and Management

  • MAM Policies
  • Exercise: Policy Development
  • Financial Management
  • Risk Management

Module 12: US Legislation and Security

  • Healthcare Legislation
  • Financial legislation
  • Electronically Stored Information (ESI)
  • Disposal Laws
  • Security Practices
  • Exercise: US Legislation Considerations

Module 13: Documentation 

  • Documentation Management
  • Who gets Mobile Assets and Types?
  • Mobility and the Organization

Module 14: People Management

  • Managing the People with the Mobile Devices
  • Mobile Questions for your Organization
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Although no experience is required for this course, the materials encompass the concepts that address the needs of the mobile IT Asset Manager.

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The IAITAM Certified Hardware Asset Management Professional (“CHAMP”) course is designed to address the numerous issues plaguing professionals in managing hardware assets, and follows the lifecycle of IT hardware assets beyond the scope of the cradle to grave analogy and discusses the business practices that can best be used to manage those assets efficiently and cost-effectively. Emphasis is placed on identifying the policies that enhance lifecycle management. It also focuses on one of the least developed processes for asset management, disposal management, and discusses the  process for disposal, analysis of the costs and benefits to help you decide the best avenue to pursue, and the pitfalls to avoid. 

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Video Title
Length
01: IT Asset Management (ITAM) Profession Introduction
21 min
02: KPAs Assessment Exercise Discussion
1 min
03: Advocating for your IT Asset Management Program
23 min
04: Setting up the Program
25 min
05: Asset Standards
17 min
06: Implementing a Program
19 min
07: Using Automation
25 min
09: Hardware Negotiations
20 min
10: Hardware Contracts
28 min
11: Vendor Management & Asset Identification
23 min
12: Managing the Assets during Use
22 min
13: Managing the Inventory
24 min
14: Data Storage and Inventory Management
16 min
15: Reuse
24 min
16: Disposal
18 min
Course Survey
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Module 00: Certified Hardware Asset Management Professional (CHAMP)- Course Introduction

Module 01: IT Asset Management (ITAM) Profession Introduction 

  • International association of IT Asset Managers (IAITAM)
  • 12 Key Process Areas (KPAs) in Certified Hardware Asset Management
  • IT Asset Management as a Profession
  • Exercises: KPAs Assessment & Communication Styles Assessment

Module 02: KPAs Assessment Exercise Discussion


Module 03: Advocating for your IT Asset Management Program 

  • Communication
  • Education
  • Policy Management

Module 04: Setting up the Program

  • How to use IBPL
  • The Request and Approval Process
  • What should be standardized

Module 05: Asset Standards

  • Standard Levels
  • Standard Goals
  • What to Manage
  • Exercise: Design Managed Standards List

Module 06: Implementing a Program 

  • Corporate Goals
  • Implementing and Measuring the Program
  • Roles Within the Hardware Program

Module 07: Using Automation 

  • When to Automate
  • Process Automation
  • Automation Tools

Module 08: Acquisition Processes 

  • Asset Selection Process
  • Vendor Selection
  • Product Selection Tools

Module 09: Hardware Negotiations 

  • Negotiations Planning
  • Negotiation Skillset
  • It’s All in the Contract

Module 10: Hardware Contracts 

  • Leasing
  • Volume Purchase Agreements
  • Managing New Pricing Models
  • Quiz: Acquiring Hardware Assets

Module 11: Vendor Management & Asset Identification 

  • Managing Hardware Vendors
  • Outsourcing
  • RFID and Barcoding

Module 12: Managing the Assets during Use 

  • Driving Asset Value
  • Service Management and ITAM
  • IMAC
  • Quiz: Assets in Use

Module 13: Managing the Inventory 

  • Inventory Management
  • Discovery
  • Tool Functionality
  • Exercise: Building Physical Inventory Plan
  • Exercise Review

Module 14: Data Storage and Inventory Management 

  • Asset Repository
  • Necessary Data
  • Data Center Management

Module 15: Reuse 

  • End of Life
  • Loss, Theft and Leasing
  • Redeployment

Module 16: Disposal 

  • Disposal and E-Waste
  • Governance
  • ITAD Vendors
  • Quiz: End of Life
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This course is designed for those individuals with minimal to no experience in the field of Hardware Asset Management. 

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IT Asset Management Certifications Today!

Keith Rupnik

Keith Rupnik has been in information technology since the early 1980s. He holds a Bachelors Degree in Computer Science. Keith has worked in the financial, manufacturing, publishing, software and life sciences industries. His experience includes software engineering, product development, product management, IT asset management, marketing and sales and business development. He has worked at all sizes of companies, from start-ups to Fortune 500s.

Tim LaFleur

Tim LaFleur is a Certified Mobile Asset Manager and has worked in the mobile asset space for the last four years. He has been responsible for managing mobile applications, designing and implementing mobile application uses in various dynamic environments, and providing expertise and recommendations in this area. He is a lead trainer in Certified Mobile Asset Manager (CMAM) training written by the International Association of Information Technology Asset Managers (IAITAM).

Lynne Weiss

Vice President – International Association of IT Asset Managers

 

As Vice President for IAITAM, Lynne brings over 20 years of experience in key IT positions.  Lynne’s career has focused on technology where she has successfully built client bases across industries through targeted markets around the globe.  She has worked on programs to educate and cultivate partners and clients all within the IT realm.  In her current role, in addition to being the first employee of the IAITAM organization, Lynne is responsible for building awareness of the association and its benefits to the IT asset management profession, building and managing IAITAM relationship programs and educating practitioners around the globe on the merits of ITAM.  Her focus has been in software, hardware and IT program management.  She has been an IAITAM educator for many years and is a major contributor to the program’s content and educational direction and she contributes to the strategic direction for IAITAM’s programs and services as a member of IAITAM’s executive team.

Transcript

This course comes with a Transcript that tracks your progress. You can use your transcript to view and monitor your progress and when you complete the course, you can print or email the transcript, or print a course completion certificate.

Certificate of Completion

When you complete this course you will receive a Course Completion Certificate Download Link so you can print and/or email your Certificate of Completion.

Sample of Certification of Completion

QA Forum

When you purchase this course you will be able to use the QA Forum and have direct access to the instructor.