ITIL 4 Foundation Bridge Podcasts

00: Course Introduction: ITIL® 4 Foundation Bridge
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01: ITIL 4 – Big Picture
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02: Key Definitions
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03: The Dimensions of Service Management
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04: ITIL’s Service Value System (SVS)
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05: ITIL’s Service Value Chain
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06: ITIL’s Guiding Principles
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07: Introduction to Key ITIL Practices
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08: General Management Practices
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09: Service Management Practices
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10: Technical Management Practices
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11: Conclusion
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