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ITIL Managing Across the Lifecycle Podcasts

00: Course Introduction: ITIL® Managing Across the Lifecycle
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01: Service Management and Value
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02: Service Management Components and Roles
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03: Key Risk and Knowledge Concepts
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04: Exercise: MALC Case Study Analysis
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05: Implement, Assess, Improve Service Management
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06: Assessment Frameworks
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07: 7-Step Improvement Process
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08: Justifying Improvements Financially
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09: Managing Organizational Change
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10: Exercise: Develop Assessment Criteria
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11: Exercise Review: MALC Sample Exam Questions
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12: Measurements: Metrics
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13: Measurements: Monitor, Control & Report
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14: Exercise: Applying Assessment Criteria
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15: Integration: Strategic Benefits
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16: Integration: Lifecycle and Phase Inputs & Outputs
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17: Integration: Value to the Business Part 1
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18: Integration: Value to the Business Part 2
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19: Integration: Process Interfaces
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20: Exercise: Internet Banking Risks
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21: Exercise Review: MALC Sample Exam Questions
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22: Managing Services: Requirements & Cross-Lifecycle Support
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23: Managing Services: Challenges, Risks, CSFs Part 1
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24: Managing Services: Challenges, Risks, CSFs Part 2
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25: Exercise: Where’s the value?
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26: Exercise Review: MALC Sample Exam Questions
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27: Governance
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28: Organizational Structures
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29: Organizing Service Management
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30: Exercise: “We’ve been outsourced!”
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31: Stakeholder Management
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32: Communication
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33: Exercise: Communicating Change
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34: Exercise Review: MALC Sample Exam Questions
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