Organizations often struggle with adopting and adapting ITIL and ISO/IEC 20000 simply because their IT professionals lack the necessary training. Each of these programs can be beneficial to the organization after completing IT classes online at Gogo Training.

ITIL (Information Technology Infrastructure Library)

The online IT courses offered in this career path at Gogo Training help prepare people for implementing best practices for the collection, management, and delivery of a firm’s IT infrastructure and IT services. Obtaining certification in ITIL is now an essential aspect of a career in the IT service management market segment.

ISO/IEC 20000

ISO/IEC 20000 defines the internationally accepted best practices for implementing an SMS (Service Management System). The objective of SMS is to help organizations focus on planning, reviewing, operating, and improving the delivery of services as a means to add value for your customers, while also helping the organization operate more efficiently and save money. Gogo Training is pleased to offer four courses in this career path.

How ITIL and ISO/IEC 20000 Work Together

The objective of ITIL is to help organizations improve customer satisfaction and IT services while reducing costs and incorporating the delivery of third party services for a more efficient running operation. ISO/IEC 20000 is considered the standard for best practices and company certifications in IT service management. As you can see, both ITIL and ISO/IEC 20000 share similar objectives.

However, one of the challenges most organizations face, when relying solely upon ITIL, is thinking it is too expensive and too hard to deploy, leading some people to say ITIL isn’t going to work. ITIL is essentially a large body of knowledge, and there must be a way to consolidate the information to make it beneficial for organizations.

This is where the SMS is vital. The SMS defines how to manage the activities and processesof the SMS and provides overall management framework that is missing in ITIL.

Further, the SMS helps businesses of all sizes incorporating Service Management principles to efficiently design, develop, and deploy the most appropriate solutions and services to support the needs of the business and its customers. ITIL provides greatly expanded information to assist the service manager as they plan their adopt and adapt journey. To enroll in ITIL and ISO/IEC 20000 classes, or for more information about other career paths, please feel free to contact a representative at Gogo Training by calling 877.546.4446 today!