Why Project Managers Need ITIL Certification

Wednesday, 28 November, 2018

 

ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today.  It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services.  Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).

In the 80’s, it was all about how IT could use a process to better deliver services to the organization.  Fast forward to today and everything is about delivering services inside and outside of the business.  It’s what makes or breaks a company.  So why do Project Managers Need ITIL?

  1. All Project Managers service customers – internal and external. ITIL enables Project Managers to better align the services they deliver to the needs of the businesses and customers it supports.
  2. Project Managers need to earn PDU’s in order to maintain their PMP Certification. PDU’s are available for completing study in ITIL.  What better way to stay current?
  3. ITIL is so widely adopted that having a minimum of the ITIL Foundation Certification will enable Product Managers to find themselves more qualified for promotions and exciting new jobs.

The current ITIL version is V3.  V3 is made up of 26 processes.  ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age.  If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL.   ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework.  We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.

Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization.  The ITIL 4 Foundation course will be released Q1 2019.  It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019.  Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare.  We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.

Moral of the story?  ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.

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Your IT Career Path Is Wide Open

Thursday, 4 May, 2017

IT Career Path

Despite innovations, disruptions, and rapid changes, IT is one industry that continues to survive and thrive

Contrary to popular misconceptions, the information technology sector is flourishing and will continue to employ skilled workers in large numbers. Factors like automation and new technologies only open new opportunities for your IT career path.

Technologies such as the Internet of Things (IoT) and robotics, scientific advancements like space exploration and medical procedures, provide tremendous opportunities for IT experts.

For IT professionals in the US who are scared of outsourcing, fear not! Most of the outsourced jobs are mundane, repetitive jobs which will be automated sooner or later.

However, the innovative IT jobs are on the rise. In addition, there are numerous opportunities for someone who is a tech wizard.

If you’re interested in knowing what an IT professional’s career path looks like, keep reading….

It’s difficult but interesting

Working in the IT industry is not a cakewalk. But then, nor is it in any other industry!

If you have an affinity for technology and enjoy working on new complex challenges, the IT industry is for you.

You might have heard numerous stories of IT professionals who work day and night in their offices without even the time to go home just for a few hours.

It’s true. There are times when they have to slog and stretch. However, what most of the people ignore is the fact that a large number of people in this industry are highly passionate about their job. They enjoy their work more than anything else, which is the reason for their sustainability and growth despite the work pressure.

Working in the IT industry lets you apply your analytical mind, logic, and creativity.

If you want to become a successful IT professional, you must have passion, persistence and stamina.  If you do, success will be yours.

Career paths in the IT industry

Information technology is a vast industry with 100s of specialties. Some are discussed here:

Database Administrator

Big Data’s a revolution. Every enterprise generates massive volumes of data through its customer interactions, which is needed for analytics. This is where a DBA plays a key role.

Graphic Design

It’s where the creativity meets technology. If you’re a skilled artist, becoming a graphic designer is the right career for you.

Video Game Developer and Tester

Advancements in technology and graphic designing have made video games more sophisticated than ever. There’s tremendous scope as a games developer or tester.

Animator

Animators get to show their skills to a far greater extent now than ever. From animated movies to live action films, and advertisements and games, animation offers tremendous scope.

IT Security

The advancements in IT have also increased the threats. Viruses and malware are pretty common, and there’s always a requirement for more skilled IT security professionals to deal with the threats.

Programming and Coding

Coding shall never be out of the fashion. Most of the top entrepreneurs such as Bill Gates and Mark Zuckerburg started out as coders. There’s immense scope in this field.

Project Manager

This comes as an advanced career path once you’ve moved up the ladder in the IT industry. As a project manager, you get to manage people and entire projects.

Conclusion

IT industry continues to offer significant scope for those who are willing to work hard and smart. Learn IT courses and programming languages online to move one step ahead towards building an exciting career in the IT industry.  If you’re looking to begin a new career, browse our course catalog and see how easy it is to get started in an IT career.

ISO/IEC 20000 Foundation and Associate Bridge Courses

Thursday, 16 May, 2013

GogoTraining announced yesterday that it will offer ISO/IEC 20000 Foundation and Associate Bridge Courses beginning in June 2013, rounding out it’s curriculum in the ISO/IEC 20000 topic area.

The ISO/IEC 20000: IT Service Management Foundation Bridge course offers you an expedited method of learning about ISO/IEC 20000, the international family of standards around Service Management, by recognizing your ITIL® Foundation certificate. Learn what needs to be in place to manage the Service Management processes and initiatives, and the contents, requirements and use of a Service Management System (SMS). Explore the fundamental concepts around what you ‘must’ do in an adapt and adopt initiative in Service Management.

The Associate Bridge course focuses on the Service Management System (SMS) – internationally accepted requirements for managing Service Management initiatives. These requirements, briefly covered in ITIL, are clearly documented and supported in the standard. Additionally, this course will focus on the similarities and differences between ISO/IEC 20000 and ITIL processes as well as the benefits of deploying the PDCA model.

The Associate Bridge course allows one to fast-track into the study of ISO/IEC 20000. Recognizing the student who has already gained a Foundation Certificate in ISO/IEC 20000 and who has earned at least two (2) ITIL® Practitioner (v2) or Intermediate (2007/2011) certificates, the requirements of the Associate certificate in ISO/IEC 20000 have been reduced.

What is the 2011 version of ISO/IEC 20000 About?

Thursday, 24 January, 2013

2011 is the latest version of ISO/IEC 20000 standard set dealing with IT Service Management. GogoTraining offers the Foundation and the Associate courses which provide an excellent basis for companies to implement and use IT Service Management according to the internationally accepted ISO/IEC 20000 standard. The programs developed by EXIN supplements the essence of ITIL® with the quality- and consistency- thinking of the ISO approach, and also adds role-based thinking to it. The EXIN IT Service Management qualification is an extremely practical exam program. With an ITSM certificate, you can show that you are able do a professional job of IT service management. Get a fresh start in 2013 – check out these courses on GogoTraining.

IT Jobs Among Top Careers in New Year

Tuesday, 15 January, 2013

Revenge of the nerds?!

A report ranking the best jobs in 2013 is chock full of IT roles, with database administrator, systems analyst, software developer and Web developer achieving rare air.

According to the recent U.S. News and World Report findings, reported on recently in InfoWorld, those positions took up nearly half the “top ten” spots on the list. Computer programmer, IT manager and systems administrator roles cracked the top 25.

The ranking of 100 jobs was based on the hiring demand using U.S. Bureau of Labor Statistics findings and scored out through salary, job prospects, growth potential and other factors.

Though these factors don’t universally grade out at the high end for each and every IT job on the list (for example, IT manager roles rank high for stress level, but also top out on potential with a projected 18 percent employment growth rate in the next decade), the “in-your-face” presence of so many IT roles among the upper echelon of this list signals that, indeed, techies are in high demand these days.

Are you behind in newer technologies, or need a fresh career in IT? Look at GogoTraining’s curriculum offerings. Training can move your career in new directions.

Source: CompTIA IT Career Blog

Shake Things Up in 2013

Tuesday, 8 January, 2013

Whether you’re an active job seeker in the ever-changing IT industry or an entrenched veteran in need of new challenges, your New Year’s resolutions are ready-made.

A clear takeaway from the recent article in CIO.com offering career resolutions is all IT pros need to evolve along with the industry. As organizations gear up to add staff in an IT job market expected to hit the ground running in the year to come, your organized competitors for those jobs are already doing much of the following:

  • Expand your sphere of influence to understand the big-picture business side of the industry you target
  • Chart out a career map which includes a skills analysis, plan to bridge skills gaps and network of peers and mentors
  • Build a current, dynamic personal website to market your “brand”
  • Keep on top of your social profile by searching for yourself to see what comes up, much like your prospective hiring manager would
  • Proper interview follow-up can pay under-appreciated dividends
  • Get out of the comfort zone with new classes, seminars and industry introductions

Check out GogoTraining’s expansive list of video based courses and try something new – shake it up!

Source: CompTIA IT Careers Blog

DCIM – What’s Up with That?

Tuesday, 23 October, 2012

Tuesday, October 23, 2012

Let’s start with turning that acronym back into words: Data Center Infrastructure Management. So what is this, and why are we hearing more and more about it?

Wikipedia defines it like this: Data center infrastructure management (DCIM) is an emerging (2012) new form of data center management which extends the more traditional systems and network management approaches to now include the physical and asset-level components. iTracs defines it as “…a relatively young term that represents an emerging class of IT physical infrastructure solutions…”.

So what’s making DCIM such a hot commodity? Management is craving for information on the tens of thousands of data assets under their supervision. An iTracs article put it this way: “They need to be able to see, understand, manage, and optimize the myriad of complex interrelationships that drive the modern data center – one of the most complex entities on earth. They need holistic information and visibility into the entire IT infrastructure, information that that is instantly meaningful and actionable. (Fragmented device-level data is no longer of much use to them.)”

iTracs further described what DCIM can do for an organization:

  • Locate, visualize, and manage all of their physical assets within an integrated “single pane” view of the entire infrastructure
  • Automate the commissioning of new equipment, reducing the need for error-prone, time-consuming manual tasks like walking the floor to confirm what can go where
  • Automate capacity planning with unparalleled forecasting capabilities, including the use of “what if” scenarios
  • Reduce energy consumption, energy costs, and carbon footprint – save the planet while you’re saving potentially mlllions
  • Align IT to the needs of the business – and maintain that alignment, no matter how radically those business requirements may change and grow

Data Center Journal provides a solid list of options for software:

  1. APC by Schneider Electric StruxureWare for Data Centers
  2. iTracs Converged Physical Infrastructure Management
  3. Emerson Network Power Trellis
  4. Nlyte Suite
  5. Rackwise Data Center Manager

Companies are now more able to plan and manage their systems better with this improved infrastructure approach, and of course there are decreased costs which are always a good thing. So if this is something you’ve been thinking about, now’s the time to learn as much as you can about it and implement a plan.

Resources:

http://wikipedia.com

http://www.itracs.com/what-is-data-center-infrastructure-management/

http://www.datacenterjournal.com/it/data-center-infrastructure-software-whats-out-there/#!prettyPhoto

Hot Jobs for 2013 (And We’re not Talking Temperature)

Tuesday, 9 October, 2012

Computer World has completed its survey that evaluates what are the technologies that companies will be implementing in 2013. Responses also showed that one third  say they’ll be hiring additional IT employees. This is a significant improvement – up 5% from last year and 10% from 2010. While 5% doesn’t sound like alot, 5% of 235,500,000 over age 18 US citizens is 11, 775,000; almost 12 million more people will become employed in 2013. Two thirds of those responding said that they’ll be making a major IT purchase or important upgrade. All of this bodes very well for 2013! So let’s see what are the “hot” jobs that the results of the Computer World survey identified:

  1. Programming and Application Development  – Companies have held off moving into new technology areas, upgrading their systems and designing new systems, so 2013 is that year that it will happen for two thirds of the companies polled. With all the changes in social media and communications, database enhancements, and networking and VoIP improvements, companies have got to jump on implementation to compete and stay ahead of their competition. The survey indicates that web developers, computer programmers and software engineers will be the most in demand with skills in Java, Java Enterprise Edition (J2EE), .Net and PHP.
  2. Project Management – If you’re an experienced project manager without your PMP, you’re doing yourself a disservice. The PMP certification offering through the Project Management Institute (PMI) now comes in a variety of flavors including PgMP (managing programs that include several projects), PMI-RMP (managing risk within programs) and CAPM (project management for entry level managers). This is a consistently good area in which to be involved as the complexity of projects has increased with such variables as outsourced development, connectivity to the web, databases and networks and responsiveness.
  3. Help Desk and Technical Support – Are you a Windows 7 geek who can talk to people? It’s your turn! As companies make decisions to move from their “beloved XP” to the “newly loved 7” (they don’t have a choice  – the new cheer heard at Microsoft  is “No support team in 2014” :-)), they will be looking to hire additional talent with a solid understanding of features, problems, patches and glitches of Windows 7, as the volume of calls will increase as it always does with a new OS. The survey shows that in addition to Windows 7, mobile device support and those ever important interpersonal skills are in the hot seat for jobs.
  4. IT Security – Yes, we know;  you’ve heard this before…but this time it’s true!  IT Security is moving from the “lip service” category to a truly identified need within many organizations. Skilled Security professionals are needed to deal with the increasingly sophisticated cyber attacks plaguing companies. The losses due to these attacks not only impact revenue streams but reputations as well. Got Security certification along with experience? You’re on your way to a job, my friend!
  5. Business Intelligence – Data abounds in all forms: customer feedback, quality management systems, revenue streams, purchasing systems, process control measures…the list goes on, and now with the Cloud, there’s even more data! And someone (actually a bunch of someones) needs to analyze the data, appropriately group the data and present it to management in a usable form. That’s where you can come in! The survey points to areas like Big Data, math and statistics, and a solid understanding of the business along with IT, as being the high demand arena in BI.

Come join us back here at IT CareerCast on Thursday, October 11th for the other 5 hot areas of employment for 2013. I know, you’re waiting with bated breath…..breathe in, breathe out, breathe in, breathe out…

Credits: Survey results taken from 2013 Computer World. Additional content taken from posting on IT CareerFinder September 26, 2012.

6 Super Hot Training Topics

Tuesday, 10 May, 2011

The economy is emerging and IT is one of the business segments leading the way.   There are great jobs to be had with employers of all sizes and types.  Training is a great way to get up to speed or refreshed so that you can be positioned at the head of the pack.

Here are six red-hot areas in which you should get training:

Business Intelligence: It’s all about data.  Companies have oceans of data and they continue to fill with more.  They need information on business performance, benchmarking, sales trends, customer insights.  It is all ripe for the taking and ready to go if only people knew how to push and pull the data around until it turned into information.  There is very real money inside those databases, money companies would be pleased to obtain and happy to pay you to get it as long as you have business intelligence training.

Storage: Moving and keeping the data is of big concern now with the onset of cloud computing.  Companies are keeping more and more data in the cloud to facilitate productivity.  I/O and storage training offer opportunities as the cloud grows in popularity with IT departments.

ITIL: Managing IT for business success means a few disciplines are in order, a major one being IT service management.  ITIL is playing a larger and larger role with companies who are refocusing IT to be about business instead of infrastructure.  Those with ITIL training and certification have a lot to offer today’s IT workplace.

Project Management: In the same vein as ITIL, project management is key in delivering beneficial results.  Management skills are increasing in importance for IT workers to have as increased demand for services and introduction of cloud vendors ultimately means a lift in projects to manage.  Project management training and certification is the direction to take for those wanting to contribute positively to that sort of environment.

Networking: The handling of data has continued to be a critical segment of the IT industry and has especially seen change with cloud computing.  Managing and maintaining complex network environments is not just about performance but also about business security and integrity.  Networking training is available on introductory and advanced topics for people wanting to be in demand for this still-growing segment.

Programming: Projects are being revived or created left and right.  Many of them were mothballed while layoffs were at their worst in recent years but are seeing the light of day again.  Open positions for programmers have risen in the last six or more months and many large employers are hiring crowds of them to cover projects.  Programming and application development training is an outstanding investment for someone looking for a career in which to get established.

GogoTraining provides classroom-quality IT training courses taught by industry experts in an online, self-paced and affordable format.  For more outstanding IT and management training opportunities, check out the GogoTraining online IT course catalog.