My ITIL Certification Journey

Friday, 23 June, 2017

My ITIL Journey - Bossomo Romaric
By Guest Author Bassomo Romaric

 

Background

I am Bassomo Serge Romaric, Cameroonian, 30 years old and I am Telecommunication engineer. I started my career 8 years ago in IT mostly around Storage (EMC), Virtualization (VMware), Network (CISCO, Fortinet). Service Operation is my bread and butter everyday job.

Why I wanted to achieve ITIL Certification

I was hired one year ago, in our National Telco Company. In my previous work experience, I knew about ITIL, but I was not feeling the necessity to learn more. It is when I changed my previous company that I discovered the power of ITIL and the desire to learn more. In fact in my current company we have poor user satisfaction, bad reputation in delivering services to customer, project are delivered over-cost, over-time, quality is declining, many incidents …. Etc. We have some good guys in IT, CCIE, Oracle Expert, Microsoft expert but nothing runs as expected. We have no ITSM initiative at all, we are only focused on technology and not how IT creates value to business. This is why I decided to achieve ITIL certification.

Research of training provider

I passed my foundation exam in May 2015, I decided to look at the requirements of expert track. I have two options taking classroom exam or online class. Classroom was my preferred option because for me it is interactive. But when it comes to math :

1 – Lifecycle = 5 exams at $2000 each + 1 MALC exam at $3000 = $13 000

2 – Capability = 4 exams at $2500 each + 1 MALC exam at $3000 = $15 500

And I have to add travel fee because at the time there were no accredited training provider for intermediate courses (capability) in my country or nearby. It was too expensive for me. And my company only invests in tech certification for engineers. So my project was stalled.

At the beginning of 2016, I take my project out of the bag and I begin investigations for the online option. My first step was to have a short list of accredited training provider from EXIN. I checked the website of every training provider, also checked the background of the trainer on LinkedIn.  I choose GogoTraining because of the trainer Dr Suzanne Van Hove. I knew her ISO 20 000 with Lynda.com so I was very comfortable with the quality. And after I stay because GOGO people are very responsive.  And also very very important the price structure is very flexible you can buy access for 1 year, six months … etc depending on your time and budget. During my journey, I discover GOGO staff, they are very kind and always available.  When you send an email you have feedback immediately.

My exam technique

First of all the course is clear. Dr Suzanne is a great trainer. With GOGO you do two things at same time, you train for ITIL course and you have some great experience sharing with Dr Suzanne. She shares some tips of how to handle some cases in real life. Her Capability courses are simply excellent.

How I used the material

  • First I take one day off (Sunday) to listen all the videos about 8 hours. I skipped the exercises and sample questions.
  • Afterward, I read the Book in particular order (Chap 1, 9 , 2, 3, 4, 5; 6; 7 , 8). There are scenario highlights when you are reading the book that refer to some real case company. There are so helpful and increase understanding. This is the first and most helpful sample question.
  • Third step use this process model to verify if I have the understanding of a particular process.

My ITIL Study Aid

  • After my reading,  I did the exercises.
  • Next, I viewed videos for the second time.
  • I read ITIL pocket book
  • 1 days before the exam I do sample exam question and I review the topics where I was weak.
  • The day of the exam I read the enlarged slide and the video 01 Exams tips.

My scores

I passed all my exams the first time!!!

Foundation: 100%

Capability: SOA 90% , PPO 78%, RCV 95%

Lifecycle: SS 75%, SD 85% , ST 75%

Editor’s Note: We congratulate and thank Bossomo & all of our students who have learned so much and brought their skills to the ITIL Community! Well done!!

An Expert Talks About ITIL Practitioner

Friday, 7 April, 2017

Ask an Expert ITIL Practitioner

GogoTraining conducted a webinar on Mar 15, where Dr. Suzanne Van Hove discussed several nuances of ITIL Practitioner. She explained in detail about the ITIL Practitioner course, the concepts of IT Service Management, and why you need the Practitioner. She also answered some frequently asked questions related to ITIL Practitioner.

Key takeaways from the seminar:

  1. Students will need to understand the following terms & concepts:
    1. What is Adopt & Adapt
    2. Service Value,
    3. Who is or can be the Customer
    4. What is Effective vs. Efficient,
    5. VOCR (Value, Outcome, Costs, Risks)
  2. The importance of Communication, Metrics and Organizational Change Management to the Service Management consultant
  3. The need for and use of an improvement framework

A Peek Inside the ITIL Practitioner Exam

Passing the ITIL Practitioner exam is all about applying the concepts. 70-80% of the questions in the ITIL exam are application-based while remaining are based on theories. Thus, you should spend a majority of your preparation time (70-80%) on doing exercises to strengthen your ability to apply theoretical knowledge.

Most of the exercises in ITIL Practitioner training are based on case studies. There will be a fictitious company and a hypothetical situation. You need to apply the ITIL concepts and identify key elements in order to implement the proper solution within the given situational context.   Only through the proper implementation of the concepts can you solve the problems correctly.

The ITIL Practitioner course has several advantages such as helping you gain practical skills, boosting your self-confidence and teaching you about the environment in which Service Management decisions are made within an organization. The course also helps you become an internal or external specialist and utilize the skills learned to provide expert professional advice.

Frequently Asked Questions

Question: Are exam questions similar to the exercises in the course?

Answer: No. The exercises are designed to reinforce the principles. Since the exam questions are based on a particular case, you need to have a tremendous understanding of the concepts and their applications to answer them. However, practicing the exercises will help you do better in the final exam.

Question:  When can I take the ITIL Practitioner

Answer:  ITIL Foundation is mandatory for taking ITIL Practitioner exam. Also, it is recommended that you should take at least take one or two intermediate classes before attempting ITIL Practitioner so that you develop the understanding of the context and critical ITSM concepts.

Question:  How difficult would it be for experienced ITSM professionals if they take the Practitioner exam without undergoing a training program?

Answer: It will be difficult as it uses a specific language and you need to write ITIL Practitioner exam in a particular atmosphere. So, you will need to study the course extensively and familiarize yourself with all the core concepts before taking the exam.

Question: How much studying do I need to pass the exam?

Answer: It depends on the individual. There are many concepts which are subtle while others are quite dynamic. You need to read the course text thoroughly and practice the activities given in the book.  If you have done the ITIL CSI intermediate course, it will help you in the Practitioner exam preparation. You may also highlight the key concepts in the book so that you can refer to them quickly during the exam.

Question: Should I take any particular Intermediate Class before attempting the ITIL Practitioner exam?

Answer: It would be good to take one or two intermediate courses before you take ITIL Practitioner.  If you have not taken any we recommend CSI or Service Strategy.

Question: How is ITIL Practitioner different from ITIL Expert?

Answer: ITIL Expert is very different from ITIL Practitioner regarding content as well the context. The Expert doesn’t deal with the soft skills and still requires you to memorize the concepts even though it is more practical than the Intermediates. ITIL Practitioner is more hands-on and based on your application of concepts in different contexts.

Conclusion

You need ITIL Practitioner so that you learn the skills necessary to lead an Adopt & Adapt initiative within your organization. ITIL Practitioner is significantly different from the other ITIL courses as in the Practitioner your focus is not on memorizing new knowledge but, synthesizing what you already have and applying it to real-life situations.  Active participation in course exercises, as well as focused study, will be critical to pass this difficult exam.

 

If you have any questions to Dr. Van Hove, please send them to customerservice@gogotraining.com.

Do YOU Need ITIL Practitioner?

Monday, 20 March, 2017

Yes, you do!  Why? Because ITIL® Practitioner is the Certification that brings ITIL to life.   It will give you the practical skill-set to successfully adopt and adapt ITIL.  In short, you will take your “Book Knowledge” and turn into “Street Smarts”.

Without the skills to support your Adopt and Adapt initiative, you cannot put ITIL to work.  Bottom Line – if you want to bring ITIL to life, and take advantage of all of the benefits it has to offer, then you need to know how to adopt and adapt the ITIL Framework and ITIL Practitioner will give you the tools.

ITIL_Credit_Scheme

ITIL Practitioner’s Place in the ITIL Framework

 

In the diagram above you can see that ITIL Practitioner sits right in the middle of the Lifecycle and the Capability track of courses.  The Practitioner Certification is worth 3 credits towards ITIL Expert and may be taken any time after you achieve the Foundation Certificate.  However, it is a certification exam unlike any of the other ITIL Certification exams and we HIGHLY RECOMMEND that in addition to the ITIL Foundation Certificate that you have 2 years of experience working in IT Service Management and that you have taken at least 1 ITIL Intermediate course.

 

The ITIL Practitioner Certification Exam

 

The ITIL Practitioner Certification exam expects that you will have taken the time to read “AXELOS ITIL Practitioner Guidance” and really understand the material.  Success depends on knowing how to apply what you have learned.  It is NOT, I repeat, NOT like any other ITIL Exam.  It requires you to take your time and to study.

GogoTraining ITIL and Industry Expert Dr. Suzanne Van Hove designed a class with 8 practical exercises.  These exercises utilize the exam case studies and give you the opportunity to apply key course concepts, which will assist you when you take the ITIL Practitioner exam.

While taking a course is not required to sit for the ITIL Practitioner Exam, the exam is $356 and that is a lot of money to pay and not pass the exam.  After Dr. Van Hove (with 18 years of experience) took the ITIL Practitioner exam she decided to put a class together which focuses on the skill sets that a student needs to have in order to successfully take and pass.  Each of the eight exercises Dr. Van Hove has prepared will take students 2.5 to 3 hours each to complete. That is 24 hours of study on the practical skills of the ITIL Practitioner.

 

ITIL Practitioner is a ‘Must-Have’ Certification

ITIL_Must-Have

When it comes to Practitioner, we believe it is a must-have Certification because it stresses the skill-set you need to successfully adopt and adapt ITIL.  That said, remember, you need to prepare thoroughly before you take the exam.  ITIL Practitioner is heavily focused on application of concepts and as such, completing all exercises and spending time with the course materials will only increase your success rate. Additionally, having a background within Service Management, beyond the Foundation exam, is another important criterion. Focusing on both of the above aspects provides a level of confidence not only for the exam but, to participate and lead ITIL Adopt and Adapt initiatives.

If you have any questions, or would like to learn more about the ITIL Practitioner Certification, please contact us at, customerservice@gogotraining.com or visit the course page here.

 

 

A Beginner’s Guide to Python Programming

Monday, 6 March, 2017

Python Developer Needed

 

Python powers some of the most popular online sites such as YouTube, Instagram, and Pinterest.  Millions of high-traffic websites use Python because it is unarguably the program with the most intuitive syntax.

To understand this let’s take a look at the “Hello World” snippet below, written in Python and other popular programming languages.

Java Programming

  1. class hello {
  2. public static void main(String []args){
  3. System.out.println(“Hello World”);
  4. }
  5. }

C Programming

  1. #include <stdio.h>
  2. main() {
  3. printf(“Hello World”);
  4. }

Python Programming

  1. print “Hello World”

 

Here are some useful tips to get started with Python:

Pick up the right version

Python has two existing versions, Python 2 and Python 3. As a beginner, you may not be able to differentiate between the two versions. However, do some research and find out the right version for you. Python 3 is the significantly improved version of Python 2. But, since many developers didn’t like Python 3, they went back to Python 2, so you will find applications based on both the versions.  Choose your version carefully so that you don’t need to switch it later.

Use Python interpreter

Install Python interpreter and use it extensively. The interpreter will read instructions and execute commands. It also gives instructions on how the code should be executed. The interpreter is mainly needed to run the code you write.

Check this example of an online Python interpreter: http://mathcs.holycross.edu/~kwalsh/python/

As you can see,the interpreter reads the instructions, asks for inputs (the commands) and returns an answer. It helps you understand how your code is working. If the code has an error, it will highlight the same.

Don’t mess with indentations

If you have ever worked with a programming language, you know how a small mistake in coding can lead to a failure of the entire program and leads to endless frustration. In Python, indentations or Tabs, play a crucial role in the coding. An unintentional ‘tab’ while writing the code can lead to a never ending loop. So, plan and organize your code appropriately. Don’t use an indentation unless it is a must!

Join communities

Online communities provide a great opportunity to learn programming and share experiences. Join active Python communities and participate frequently. Ask senior members when you are stuck on something. Check out the problems, solutions, and code which are shared by other members. Always try to write fewer lines of codes for achieving complex programming goals. Unlike other programming languages, Python is quite straightforward and will enable you to learn to code efficiently and bring ideas to life using fewer lines of codes.

Invest in Your Education

There are plenty of resources on the internet on Python programming. Some of them are free while others are premium courses with active support from the service. If you are serious about making a career in Python development, you need to choose the resources carefully. Premium online training programs come with an organized step-by-step training methodology that saves time and teaches you the best practices of coding. Also, expert trainers bring with them years of industry experience. They can guide you through the application of concepts in various contexts and real-world situations. Therefore, it is advisable to invest in training and development to perfect your technical skills in Python to understand the applications of concepts in various contexts.

Conclusion

Attention to details sets excellent programmers apart from the crowd. Anyone can learn the syntax and write hundreds of lines of code. However, you need to plan your project and develop the right strategies to turn concepts into reality. Python is a high-level programming language that can be used to solve many business challenges. Learning this programming language can significantly boost your career. So, it is wiser to invest in a good Python training program and learn it like a boss to become a True Python professional.

7 Tips to Help You Prepare for the ITIL® Practitioner Exam

Wednesday, 1 March, 2017

ITIL PEOPLECERT Logo

AXELOS introduced the ITIL Practitioner certification in early 2016. While other courses of ITIL mainly focus on “What is ITIL,” the ITIL Practitioner is designed to teach “How to adopt and adapt ITIL.” It is a welcome step as it seeks to address the concern related to “How to get started with ITIL.”

The ITIL Practitioner shows you how to adopt and adapt ITIL best practices into your organization and make ITIL come to life. It helps you get beyond the best practices and see how to use them to streamline your organization and save money.

The ITIL Practitioner course has included several modern concepts, interactive tools, and templates, and most importantly the people aspect of ITSM implementations through key modules such as Organization Change Management (OCM) and Communication.

The ITIL Practitioner exam requires thorough study and understanding.  You will be expected to have read the book and to understand how to adopt and adapt what you learned.  For the first time in the history of ITIL, there is a provision for open book format for the ITIL Practitioner certification exam.  You are allowed to mark up the pages and know where to find information so it may help you during the exam.  While this sounds as though it makes the exam easier, it is actually the opposite.  You really need to know the book inside and out before you take the exam.  You must be able to find what you need quickly and use it to select the correct answer.  This is a very different exam and you will need to plan differently to pass.

Why is the Exam is Open Book?

The ITIL Practitioner course deals mainly with the concepts that support the deployment of ITSM principles. The exam requires the students to adopt, adapt and apply ITIL best practices. The official course material consists of tools and templates such as KPI Balance Checklist, Communication campaign checklist, Business case, etc. which are used for various purposes. You need to have a working knowledge of these tools in order to correctly implement them in real-world situations. Thus, ITIL Practitioner certification exam is designed to assess your ability to apply the ITSM principles. A majority of the questions in the exam are related to different situations where understanding the context is more important than memorizing concepts. Thus, an open book format enables students to focus on contextual applications of the concepts without spending time in remembering the principles.

Here is a quick guide to help you prepare for the exam:

1.) Remember to Prioritize the Concepts

In this type of exam, your interpretation of the concepts is crucial. However, you need to study the concepts thoroughly and memorize some of them so that you don’t need to refer the book to answer every question. You will not have adequate time to do so. Thus, you need to prioritize the concepts that you should memorize. For instance, read and understand the case studies given in the book so that you don’t waste your time reading the cases during the exam.

2.) Form a study group

Study groups work well for any studies. It is particularly helpful in the preparation of ITIL Practitioner certification exam. By discussing ideas and sample questions with others, you will have a better understanding of the applicability of the concepts in different contexts. The study conversations with friends may also help you recall the ideas during the exam. The discussions also assist in making right assumptions while solving some questions.

3.) Use the book in the mock tests

If you are planning to use the book in the exam, then practice the mock tests in the similar fashion. By doing so, you will have a better understanding of how to search for the information in the book quickly and what preparation you need to make to score well in the final exam. In short, it will be of immense help in strategizing your certification exam.

4.) Mark key information in the official book

Bear in mind that only official handbook along with tabulation of its content is allowed in the exam. Since you have 135 minutes to answer 40 questions, you can’t spend significant time in searching for relevant information in the book. Thus, you should mark key ideas and tabulate them neatly so that you can find the relevant concepts quickly.

5.) Learn Time Management

Try to solve those questions first that don’t require any help from the book. Some of the questions might be very confusing and take a lot of time to solve them correctly even with the support of the book. Answer them towards the end of the exam. You must manage your time effectively so that you don’t miss many easy questions in the quest of solving a few tough ones or spending too much time on searching information in the book.

6.) Maintain Examination Temperament

Maintaining exam temperament and handling pressure effectively is the key to success in an open book exam format like this. There could be many questions which are vaguely worded and require you to make assumptions. It may be frustrating at times, to read and reread the questions and make assumptions when you are under pressure. You need to be calm, read the questions objectively and maintain your cool while tackling such issues.

7.) Write The Exam when you are Confident

Unlike traditional classroom programs, GogoTraining offers a self-paced learning environment where you have the flexibility to learn the essential concepts required for ITIL Practitioner certification at a time and place of your choice. Take advantage of the flexibility and write the exam when you are fully understood all the concepts. You will also have access to to the instructor to ask all the questions regarding exam preparation.

 Conclusion

Although ITIL Practitioner certification is not a prerequisite for ITIL Intermediate Level qualifications, it carries three credits towards ITIL Expert certification. Moreover, it is an excellent course because you learn how to adopt and adapt ITIL best practices which will make you a key employee, one that everyone wants to have on their team.  A carefully planned approach, thorough study and some practice you can easily get comfortable with open book format and score well in the exam.

Datacenter Transformation: How do you do it?

Friday, 3 May, 2013

This week in Network World there is a great article on Datacenter Transformation.  The rapid transitions occurring require people to really understand (1) the basics of data center equipment, from power to cooling to IT, (2) the impact of changes on energy efficiency, cost, and data center uptime, and (3) what can be done to facilitate and manage these changes.  Dave Cole has consolidated more than 20 years of experience into 18 hours of training that will allow you to understand how a data center works and specific steps you can take to improve energy efficiency, reduce costs, and improve operational efficiency in the data center.  Everyone from a new data center manager  to experienced professionals will benefit from this training.

GogoTraining Partners With The White House for Service Member Credentialing

Tuesday, 30 April, 2013

Excerpts taken from The White House, Office of the Press Secretary on Monday, April 29, 2013.

Today, speaking at the White House Forum on Military Credentialing and Licensing, First Lady Michelle Obama will announce the IT Training and Certification Partnership, a new public-private partnership that will enable thousands of service members to earn industry-recognized information technology (IT) certifications before they transition from military service. Today’s announcement builds upon President Obama’s June 2012 announcement of partnerships with the manufacturing sector that enable service members to earn high-demand advanced manufacturing certifications, and the establishment of the Department of Defense’s Military Credentialing and Licensing Task Force. Additionally, the event is an extension of the First Lady’s challenge to our Nation’s Governors in February 2013 to take executive or legislative action to help our troops get the credentials they need to successfully transition to the civilian labor market by the end of 2015.

Industry leaders include Cisco Systems, Microsoft Corporation, Oracle, CompTIA, NetApp, HP, Futures Inc., Global Knowledge, GogoTraining and SANS Institute and Global Information Assurance Certification

GogoTraining is providing access to their online self-paced Information Technology training platform to help transitioning military personnel prepare for careers in the private sector. With the help of GogoTraining’s learning platform, experts bring their classroom courses to life online enabling service members to fit training into their schedule while still receiving the same high quality classroom content and support. GogoTraining courses and programs will help exiting personnel prepare for careers in computer programming, database administration, software and mobile application development, and obtain key certifications in areas such as CompTIA and Oracle.

IT Jobs Among Top Careers in New Year

Tuesday, 15 January, 2013

Revenge of the nerds?!

A report ranking the best jobs in 2013 is chock full of IT roles, with database administrator, systems analyst, software developer and Web developer achieving rare air.

According to the recent U.S. News and World Report findings, reported on recently in InfoWorld, those positions took up nearly half the “top ten” spots on the list. Computer programmer, IT manager and systems administrator roles cracked the top 25.

The ranking of 100 jobs was based on the hiring demand using U.S. Bureau of Labor Statistics findings and scored out through salary, job prospects, growth potential and other factors.

Though these factors don’t universally grade out at the high end for each and every IT job on the list (for example, IT manager roles rank high for stress level, but also top out on potential with a projected 18 percent employment growth rate in the next decade), the “in-your-face” presence of so many IT roles among the upper echelon of this list signals that, indeed, techies are in high demand these days.

Are you behind in newer technologies, or need a fresh career in IT? Look at GogoTraining’s curriculum offerings. Training can move your career in new directions.

Source: CompTIA IT Career Blog

Shake Things Up in 2013

Tuesday, 8 January, 2013

Whether you’re an active job seeker in the ever-changing IT industry or an entrenched veteran in need of new challenges, your New Year’s resolutions are ready-made.

A clear takeaway from the recent article in CIO.com offering career resolutions is all IT pros need to evolve along with the industry. As organizations gear up to add staff in an IT job market expected to hit the ground running in the year to come, your organized competitors for those jobs are already doing much of the following:

  • Expand your sphere of influence to understand the big-picture business side of the industry you target
  • Chart out a career map which includes a skills analysis, plan to bridge skills gaps and network of peers and mentors
  • Build a current, dynamic personal website to market your “brand”
  • Keep on top of your social profile by searching for yourself to see what comes up, much like your prospective hiring manager would
  • Proper interview follow-up can pay under-appreciated dividends
  • Get out of the comfort zone with new classes, seminars and industry introductions

Check out GogoTraining’s expansive list of video based courses and try something new – shake it up!

Source: CompTIA IT Careers Blog

Once in Our Lifetime

Wednesday, 12 December, 2012

Today is December 12, 2012. If you’re a Facebook, Twitter or another social network user, you’ve seen “12-12-12” documented heavily for the last week. The fascination with this date is that we’ll never experience another set of all three – the day, the month and the year being the same in our lifetime (if you’re throttling yourself wondering why, there is no 13th month). The next occurrence will be the year 2112, and I think I can safely say that anyone who has the capability to read this article will not be around then.

So I thought it would be interesting to look at what are some other things that we will never see again: Blockbuster – once the king of VHS and DVD in-store rentals; Hostess brands – you remember Twinkies?; MySpace – one of the first social networking sites.

Innovation at all levels impacts how long a company can stay in business. It’s needed in product updates, packaging, updating applicability, communication and audience. We live in a  interesting times, where word of mouth means more than ever before thanks to Facebook and Twitter; where advertising has moved from the printed page to Google Ad Words (Google’s advertising program); and where we learn about the products and services we’ll buy looking at screens that minimally measure 2.5 X 4. Constant innovation is needed. Incorporating new technologies can give you access to a new audience, improve your product or service above your competition or provide a much desired feature. Staying on the “in business” list requires innovation and inspiration. 2013 is waiting…..