Looking for accurate information on key ITSM concepts just got easier. 

The ITSM Online Video Library is your on-the-job ITSM reference tool.  With over 450 videos tutorials on key ITSM concepts, the ITSM Video Library gives you the tools you need to be successful in the real world.

On Sale This Cyber Monday for only $295 (You SAVE $700)

Why was the ITSM Online Video Library Created?

Classes are great, but students forget 70% of what they learn the day after the class ends. So how do you apply what you learned in the workplace with only 30% of the knowledge you learned?

• Do you have unlimited time to research on the internet or read books, or you can look up what you need to know in seconds using the ITSM Video Library?
• Are you certain that the information you find on the internet is accurate?

On Sale This Cyber Monday for only $295 (You SAVE $700)

The Solution

The ITSM Video Library offers over 450 hours of video tutorials and executive overviews on ITIL 4.  Tutorials are taught by experts, short, accurate and categorized by topic.  Everything you need to know to be a successful ITSM practitioner.

Buy Now And Receive 2 AMAZING Cyber Monday Bonuses

Cyber Monday 2022 Offer Rules:

1. This offer may not be combined with any other offers.
2. Library access is for 1 year.
3. The library is a resource tool.
4. Library content is arranged by topic and in no way offers a replacement for official ITSM Training Courses.
5. Offer expires November 30, 2022.

Get a bundle with ALL four ITIL 4 Managing Professional courses for one low price!

Introducing the ITIL 4 Managing Professional Pass.  Everything you need to fast-track and achieve the highly regarded ITIL 4 Managing Professional designation at the best possible price, in the easiest possible way.

How the Pass Works:

The pass give you lifetime access to the online self-paced courses and full instructor support.  Just like in the classroom, only better!  Courses are very comprehensive and detailed and can be taken online, anywhere, anytime.

• The cost is $2,495 for all four courses – that’s a savings of 38% off regular fees!
• Lifetime Access – to all 4 Accredited, comprehensive & detailed courses
• Official AXELOS Textbook – comes with every course
• PeopleCert Exam Voucher included – one per course
• Instructor Q&A – Ask the instructor questions while you take the classes

The Pass Includes:

• ITIL 4 Specialist – Create, Deliver & Support
• ITIL 4 Specialist – Drive, Stakeholder Value
• ITIL 4 Specialist – High Velocity IT
• ITIL 4 Strategist – Direct, Plan & Improve

Click on the course title to get full course details.

Prerequisites

The ITIL 4 Foundation exam is a prerequisite for all Managing Professional courses.  There is no prerequisite for the ITIL 4 Foundation course/exam.  Need Foundation certification?  Select the package Foundation + MP package below.

Exam & Certifications

One PeopleCert Exam Voucher is included with every course in the package.  You can add a Take2, PeopleCert Retake to the MP Package for $356.

Shopping Cart

Select the Purchase Option that’s right for you.  If you would like to have a second exam option, then be sure to add the PeopleCert Retake package to your shopping cart. 

ITIL 4 Managing Professional Pass – $2,495

ITIL 4 Foundation & Managing Professional Pass – $2,995

Add PeopleCert Retake Package – $356

 If you have any questions, or we can help in any way, Contact Us by Email or call us at 877.546.4446.

In order to help students out, GogoTraining is including a fully accredited ITIL Training course with each exam voucher that is purchased May 2020.  The course and exam are both valid for 1 year from the date of purchase.

What does this mean? 

It means that you can purchase today and receive 1 year access to the course for free and take the exam anytime in the next 12 months.

How to Get Your Free Course:

• Click on this link:  https://gogotraining.com/training/exams/itil/
• Select the exam vouchers you would like to have and check out
• The courses you purchase will be placed in your account within 24 hours.
  • Courses come with 1 year access
  • Exams come with 1 year access

Have Questions or need to train a ton of people?

Call us at 877.546.4446 or email customerservice@gogotraining.com

We’ve been getting questions recently on using older ITIL Certificates (ITIL V2) to qualify in the current ITIL Scheme so here is the scoop:

ITIL Foundation Certificate Holder

If you have an ITIL V2 Foundation Certification and did not take the ITIL Foundation Bridge course that is no longer offered, then you have to take the current ITIL Foundation Exam in order to be ITIL V3 Certified and post the ITIL Foundation qualification next to your name.

ITIL Service Manager Certifications

If you hold the previously offered ITIL Service Manager Certificate and want to take any of the ITIL Intermediate examinations, then you are required to pass the current ITIL Foundation examination before you can take any of the ITIL Intermediate examinations.

If you hold the ITIL Service Manager Certificate, and your goal is to get to ITIL Expert then after you pass the current ITIL Foundation exam you will need to take these courses to attain ITIL Expert Status.

• Service Strategy
• Continual Service Improvement
• Managing Across the Lifecycle (MALC)

Holders of the old ITIL Practitioner certificates can also enter the current ITIL Certification scheme. To learn more about it, click here.

If you have any questions or we can help in any way call us at 877.546,4446 or email us at customerservice@gogotraining.com.

When it comes to the ITIL Foundation exam, students–especially those with experience–often think that they can take the sample exams and then sit for the exam and pass.  While that may be true for some, it is not true for everyone.  The ITIL Foundation course establishes the basis upon which all advanced ITIL courses and certifications are built.  It is full of facts and details which you need to master in order to pass the exam.  Sample Exams are just that, sample exams.  They are not the actual test.  They are created by AXELOS and distributed by PeopleCert for students to test their knowledge.  They do not guarantee success.  In order to guarantee success you have to study.  Master the facts.  Know them.  And be able to apply them in the exam.

While it is true that ITIL Foundation has the highest pass rate of all the ITIL Exams, in the 92 to 94% range, 6 to 8% of the people who take the exam will not pass.  While 6 to 8% seems like a small number, take a look at some eye opening statistics:

• Over 200,000 people take the exam each year
• 12,000 to 16,000 people who take the exam will fail.
• Failure costs $4 to $5.58 million dollars a year ($349/voucher)

How to Pass Your ITIL Foundation Exam the First Time

No one ever likes to hear this, but the answer is you MUST study.   For Foundation taking an accredited course is not required, but it is highly recommended.  Why?  Because you know that you are learning everything you need to know.  Accredited Training Providers cannot offer courses that have not been reviewed and approved.

If you are taking a live course, come prepared.  Do some advance study and then be ready with questions for the instructor.  Make the very best use of their time.  If you are taking a self-paced course, repeat and rewind until you master the concepts.  Do all the course exercises and take the sample exams.  Remember – Sample Exams are just that, a sample.  They were created by AXELOS and are the official exam samples.  You can search the internet for other materials to learn and test your knowledge, but ultimately, you must know the content to pass the exam.

Important Self-Paced Course Features

• Make sure the course is accredited
• Make sure you can watch the course as many times as needed
• Make sure you have access to the instructor to ask questions
• Make sure the provider includes a Training Plan
• Make sure the instructor gives you Exam Tips

If you have questions on exam prices, need to get more ITIL Training  or would like to purchase exam vouchers, contact us customerservice@gogotraining.com or call us at 877.546.4446.

Group Discounts on courses and exams are available for groups of 5 or more.  If you have a group to train, contact us at customerservice@gogotraining.com or by phone at 877.546.4446.

Since our last update on ITIL Exam Prices PeopleCert has finalized their 2018 prices as follows:

• ITIL Foundation Exams went from $233 to $349
• ITIL Intermediate Exams and MALC went from $330 to $399
• ITIL Practitioner Exams went from $356 to $496

 How to Save on your ITIL Exam Fees

All GogoTraining Members receive 10% off their ITIL Exam Fees and exams may be purchase on the site.  In addition, larger discounts are available when exam vouchers are purchase in bulk.  If you have questions on exam prices, need to get more ITIL Training  or would like to purchase exam vouchers, contact us customerservice@gogotraining.com or call us at 877.546.4446.

Group Discounts on courses and exams are available for groups of 5 or more.  If you have a group to train, contact us at customerservice@gogotraining.com or by phone at 877.546.4446

By Guest Author Adrian Bates

Hello, my name is Adrian Bates and I have utilized GogoTraining to acquire three ITIL certifications: ITIL Foundations; ITIL Release Control and Validation Intermediate; and Planning Process and Optimization Intermediate Certification.

Here are a couple of tips and tricks that I use to identify what information is critical to absorb during training. Additionally, I listed a couple of tips that have helped me prepare for an exam.

Tip 1:

Prior to taking the training, I briefly reviewed the “Example Exams” within the module. I tended to focus on the “Question Rationale” portion of the test exam. This explains the reasoning behind how it was determined what the best answer is for each question.  There is an area within the question and rationale titled “Bloom’s Taxonomy Testing Level”. This portion explains what the candidate is expected to understand. This tends to help me during training as key parts of the course tend to stand out as critical pieces of information when reflecting on the example exams.

Tip 2:

Another key piece of information that assists with passing the exams is understanding the functional roles and responsibilities of each process. Each scenario speaks to a specific process and generally asks that you align the process or manager role accordingly.  If you have a fundamental understanding of the Capacity, Availability, Demand, Continuity processes etc…, you will have a higher chance of answering the question correctly.

Tip 3:

The last tip I have is that you thoroughly read the question being asked. Every scenario presents a challenge or obstacle that has to be overcome. Close attention must be paid to what question is being asked. For example, the question may ask something along the lines like; what is the best “approach” to create a successful continuity plan that addresses the issues listed by the Information Security Officer. The answers will vary, some of the answers are known as “distracters”. For example, one of the answers might illustrate a plan. The plan will sound great and may be best way to solve the issue. Keep in mind, you were not asked to solve the problem.  You were asked to assess the best way to approach the problem, and to create a plan that in the end will address the issues.  Again, it is very important that you read the question being asked slowly and to answer it as direct as possible.

Thank you for the opportunity to share my tips and tricks! My goal is to achieve ITIL expert and I have found this technique to be very helpful.  I have passed every exam on the first try and I strongly recommend GogoTraining when preparing for your exams.  Their training material is a great asset. The cost, accessibility to the site, support and training, in my opinion all receive good marks. You will realize this when you take the exam.

As many of you know PEOPLECERT was chosen by AXELOS to be the only Accredited ITIL Exam Institute as of January 1, 2018.  This means that effective January 1, 2018 the only organization that is authorized to provide ITIL Exams will be PEOPLECERT.  In preparation for this changeover GogoTraining became a PEOPLECERT Accredited Training Organization earlier this year.

2018 ITIL Exam Price Increase

We were recently informed that PEOPLECERT is increasing exam prices as of January 1, 2018.  Exam vouchers purchased in 2017 will not be valid for use in 2018.

Here is what we know so far:

• The Foundations exams are going from $233 to $295
• Intermediate exams and MALC expected to go from $330 to $345
• Practitioner is expected to go from $356 to $395

If you have questions on exam prices, need to get more ITIL Training  or would like to purchase exam vouchers, contact us customerservice@gogotraining.com or call us at877.546.4446.

Group Discounts on courses and exams are available for groups of 5 or more.  If you have a group to train, contact us at customerservice@gogotraining.com or by phone at877.546.4446