AI is good and AI is bad.  We live in a litigious world.  If you don’t have the right controls in place, you can be broke and out of business tomorrow.   AI use can quickly spiral out of control, leaving you with massive bills, and a huge number of AI application to support and manage.  If you thought you had technical debt today, it’s about to grow by a factor of thousands.

AI is everywhere and you and your company need to be prepared:

• Prepared to protect your brand.
• Prepared to ensure legal compliance.
• Prepare  to validate the data your AI tools will be using.
• Prepare  to manage access to confidential and sensitive data.
• Prepared to provide information the business needs.
• Prepared to safeguard your reputation.
• Prepared to maximize your financial return of AI assets and investments.

To do this companies need to adopt ITIL AI Governance.

ITIL AI Governance is a certification module from PeopleCert that shows the ITIL perspective on AI governance and helps organizations manage the risks, ethics, and compliance challenges of artificial intelligence in service management. Unlike static traditional IT controls, it provides a dynamic approach to handle autonomous, fast-moving AI systems across four key perspectives–View Full Course.

When you Safeguard Brand Reputation with ITIL AI Governance you will:

• Mitigate risks related to Shadow AI.
• Mitigate bias by building testable frameworks to catch discriminatory outputs before they reach customers.
• Control AI hallucinations by setting up strict accuracy boundaries so chatbots do not fabricate false promises or bad advice.
• Maintain Trust by proving to clients and stakeholders that the company uses AI responsibly and ethically.

ITIL AI Governance also Improves Operational Efficiency by:

• Reducing Model Drift
• Standardizing Procurement
• Speeding up Adoption

ITIL AI Governance is an OPPORTUNITY to Save Your Company and Your Career – Can You Afforce to Miss Out? 

• If you are responsible for spearheading automation strategy (CTOs, CIOs & Digital Transformation Mangers) – You Can’t Miss Out!
• If you are responsible for integrating AI tooling into operational workflows (Service Desk Managers, Practice Owners and Solution Designers) – You Can’t Miss Out!
• If you are responsible for enforcing ethical boundaries and data privacy (Data Protection Officers, Internal Auditors and Risk Managers) – You Can’t Miss Out!
• Are you beginning your ITSM or Digital Product & Service Management Career? – You Can’t Miss Out!

Are There Prerequisites?

• No
• None
• Not even ITIL Foundation is required – go straight to ITIL AI Governance
• Note – Mandatory training through an Accredited Training organization or Official eLearning is required.  Learners can go straight to the AI Governance Certification with no Foundation requirement.

Is IT Governance Part of the ITIL 5 Pathways (Foundation, Managing Professional, Practice Manager, Strategic Leader or Master?

• No
• ITIL AI Governance is a standalone module, and it is not attached to any of the main certifications nor does it count toward any other ITIL Designations
• Available to everyone!  Start Today!

This Critical AI Governance Certification Covers::

• AI Governance Foundations and Leadership – Understand the difference between having an AI policy and having real AI governance. Describe where an organization sits on the governance maturity spectrum and what good governance makes possible.
• The ITIL AI Governance Improvement – Apply the four-step model: Assess (evaluate current governance maturity and stress-test arrangements), Design (define governance requirements and controls), Implement (deploy governance adjustments), and Maintain (assure, monitor, and continually improve governance).
• The ITIL AI Capability Model (6c) – Identify and describe the six AI capabilities — Creation, Curation, Clarification, Cognition, Communication, and Coordination — and how they shape governance boundaries, risk profiling, and combined behavior.
• Governance Controls and Shadow AI – Design governance controls (preventive, detective, corrective) and decision boundaries. Design Shadow AI controls and apply ethics using a likelihood × impact risk matrix.
• AI Risk, Ethics, and Countermeasures – Identify and describe AI risk categories (bias, privacy, hallucination, opacity), ethical principles, and countermeasures. Apply the capability model and risk-control reasoning to real-world scenarios.
• Cross-Framework AI Governance – Describe how ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work. Apply AI governance within DevOps practices and PRINCE2 methods across stages and decision points.

Exam Details

• Exam body: PeopleCert
• Duration: 90 minutes (non-native English speakers receive additional time)
• Format: Multiple-choice, open book
• Number of Questions: 40 Multiple Choice Questions
• Passing Score: 70% or 28 out of 40 questions answered correctly
• Open-Book Exam – Candidates are allowed to reference official PeopleCert core Guidance eBook
• Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert)

Note: The ITIL® AI Governance exam is open book and scenario-based, consistent with other ITIL (Version 5) advanced modules. You may use the official eBook and Scenario Booklet during the exam.

Getting to ITIL 5 from ITIL 4 is very easy.  Take a look at the options below and Contact Us with Questions.

1. If you have an ITIL 4 Foundation Certification (Active or Not) you can upgrade your Foundation Certification to ITIL 5 by taking the ITIL 5 Bridge Certification. This is the fastest and least expensive way to update your ITIL 5 Foundation and recertify for 3-years. This is for people who are Foundation Certified and have no plans to go on to advanced ITIL 5 certifications.
2. If you have the ITIL 4 Practice Manager or Strategic Leader Designations you only need to take 1 course & exam to achieve the ITIL 5 Designation. The Certification is ITIL Transformation, and my understanding is that it is an amazing class. Probably the best ITIL 5 class because it gives you the tools you need to use in the real world.
3. If you hold the ITIL V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master Designations you too only need to take 1 Certification to upgrade to ITIL 5. The Certification is the Managing Professional Transition. It is a 5-day course in the classroom (about 20 hours in eLearning) and includes 2-exams (one for MP and one for Transformation).
4. If you hold only ITIL 4 Foundation you have the option to go right into any ITIL 5 Advanced course without having to take the ITIL 5 Foundation.
5. If you are New to ITIL you have the choice to do either ITIL 4 or ITIL 5. ITIL 4 will be available until December 31, 2027. If your organizations uses 4 or you are going after a job that requires V4, go for V4. Otherwise you can go straight to ITIL Version 5.

The world is constantly changing. As IT Service Providers, Digital Product and Service Vendors and those employed in these organizations we need to know how change impacts our business, when transformation is required and how to design successful transformations.

Enter the New ITIL 5 Transformation Certification

The New ITIL Transformation Certification is the only ITIL Certification that addresses the real world.  It does this by giving IT Service Providers, Digital Product & Service Vendors, and their employees the tools they need to make successful transformation decisions and create successful outcomes.

What Does This Mean to You?

Whether you lead an organization or are a member of an organizations, contributing to successful transformations means success for you and your organization.

Transformation Teaches “How To”

The Transformation Certification provides a detailed overview of the most common situations that IT Service Providers and Digital Product & Service Vendors deal with and provides the tools required to manage the situations when they arise.

Who Qualifies to Take the ITIL Transformation Certification?

Everyone. Isn’t that interesting?

The ITIL Transformation Certification is a part of EVERY ITIL 5 Advanced Certification Path (Practice Manager, Managing Professional and Strategic Leader) or you can go straight from Foundation to Transformation and stop there.

Transitioning from military service to a civilian career is more than finding the next job. It is about building a long-term career with opportunities for growth. Veterans, service members, military spouses, and dependents bring leadership, discipline, problem-solving, and a mission-first mindset that employers value across the technology sector.

That’s why GogoTraining is proud to support the Act Now Education and PeopleCert initiative to introduce the military-connected community to ITIL, the world’s leading framework for IT service management. The goal is not simply to help participants earn a certification. It is to help them understand how ITIL can open doors to rewarding careers in technology and provide a foundation for continuous professional growth.

Technology Careers Continue to Grow

Demand for technology professionals remains strong. According to data highlighted in the program, U.S. computer and IT occupations offer a median annual salary of $105,990, with approximately 635,000 job openings expected each year. Up to 40% of mid- and senior-level technology positions either require or strongly prefer ITIL knowledge, especially when combined with certifications such as CompTIA, Cisco, AWS, PMP, or Agile credentials.

Professionals with recognized certifications are 35% more likely to be promoted, while ITIL-certified professionals often earn 10 to 25% higher salaries than their non-certified peers.

One Framework, Many Career Paths

ITIL provides a strong foundation for a wide range of civilian careers, including:

• IT Service Management
• Service Desk and Technical Support
• Systems, Network, and Cloud Administration
• Digital Operations
• Project, Program, and Product Management
• Cybersecurity Operations and Risk Management
• Compliance, Governance, and AI Risk Management

These roles exist across both the public and private sectors, giving military-connected professionals flexibility as they plan their next chapter.

Military Experience Already Fits

Many of the principles behind ITIL will feel familiar to military professionals. Standard operating procedures, mission planning, risk management, continuous improvement, teamwork, and after-action reviews all align closely with ITIL practices. Participants will learn how to translate the skills they already possess into language and practices recognized by civilian employers.

More Than Passing an Exam

Throughout this initiative, the participants will learn how to connect ITIL concepts to real-world careers in IT service management, cybersecurity, project management, cloud operations, and digital transformation.

Program Objective

The objective of the Act Now Education, PeopleCert and GogoTraining Partnership is to help military-connected learners make informed career decisions, understand where their experience creates value, and build confidence to pursue opportunities in one of today’s fastest-growing industries.

At Act Now Education, PeopleCert, and GogoTraining, we believe the greatest value of ITIL is not the certification itself. It is the opportunity it creates. By helping veterans, service members, military spouses, and dependents understand the breadth of technology careers available to them, we hope to support successful transitions into meaningful, long-term careers that continue their commitment to serving others in a new way.

GogoTraining is proud to partner with Act Now Education and PeopleCert to help Veterans identify career opportunities that exist for them in the area of Digital Product and Service Management and move forward to attain the ITIL Certification.

This July PeopleCert is offering 25% off.  Seems good, but buyer beware! 

GogoTraining’s prices are the BEST in the Universe, 100% PeopleCert Accredited, more affordable, and include Instructor Q&A!  Don’t get caught in the PeopleCert Pay More Trap!

ITIL Foundation Certification Example

• Click Here to lock in your Exam Voucher w/eLearning for $699
• Click Here to lock in your Exam Voucher with eLearning Plus for $799

Advanced Certification Example:

• Click Here to lock in your Exam Voucher w/eLearning for $799
• Click Here to lock in your Exam Voucher with eLearning Plus for $999

If you have any questions or need our assistance, Click Here or call 877.546.4446.

This offer cannot be combined with other offers and does not include ITIL 5 Managing Professional Transition.

ITIL 5 Foundation and ITIL 5 Foundation Bridge released in February. Feedback is good on both courses.

We get a lot of questions about which version to take (4 Foundation or 5 Foundation) since ITIL 4 Foundation is also available. Standard answer is to take V4 if your job or job search requires V4. We don’t expect job postings to list ITIL 5 until the end of the year since it just released.  If you are new to ITIL, then start with ITIL 5.

ITIL 4 includes 15 of the 24 practices and that is valuable to many students. ITIL 5 Foundation does not include the practices.

• If you are interested in what’s different between ITIL 4 and 5 Foundation, here is a complimentary 40-minute presentation we put together for you. Click Here to Watch.

For everyone who has ITIL 4 Foundation and is not going on to advanced certs, then you can take advantage of the ITIL 4 Foundation Bridge Exam. It’s short (half the length of Foundation) and much less expensive ($263 versus $690 for Foundation).

• It is a great and inexpensive way to renew your certification and update your resume to ITIL 5 Foundation. Click Here to Save an extra $50 (Bridge Exam $199).

After Foundation, PeopleCert released the new ITIL 5 Managing Professional Courses (Product, Service & Experience).

Next, they released ITIL Transformation. From what I hear it a very valuable course and it follows in the footsteps of ITIL V3 that was much more prescriptive. We have a short video overview (9 minutes) on what makes it so good. Click Here to Watch. Transformation is part of ITIL 5 Practice Manager, Managing Professional and Strategic Leader designations.

• ITIL Transformation is also the course that ITIL 4 Practice Managers and Strategic Leaders will need to take to receive their ITIL 5 Designation.  The GogoTraining eLearning Transformation Course will be released by June 15^th.  You can purchase the course & exam package now for $999.  It will be $1,499 when released.
• Save $500 when you purchase the Pre-Release Package.

Coming in May is the course that all Managing Professionals, ITIL V3 Experts and Masters, ITIL 4 Managing Professionals and Masters, have been waiting to take – ITIL 5 Managing Professional Transition. It will take all ITIL V3 and ITIL 4 Master’s and bestow the ITIL 5 Master Designation and it will take all ITIL 4 Managing Professionals and bestow the ITIL 5 Managing Professional Designation.

• PeopleCert has not release the exam price to us yet so will be back in touch when we have it to offer you a prerelease sale.
• If you would like to receive the offer, Click Here to let us know.

Have ITIL 5 Questions?  Click Here or call 877.546.4446.

ITIL (Version) 5 Foundation Live & $99 – Monday April 6th.

Dates: Monday to Wednesday April 6,7, & 8th.

Start Times: 7am PST/10am EST & 2pm UK

Length: 4 Hours/day

Fee: $99 – Click Here to Enroll Today!

What’s Included?

• PeopleCert Accredited ITIL 5 Foundation Course taught by Double ITIL Master.
• All Accredited Course Materials.
• The PeopleCert Accredited GogoTraining eLearning Course.
• 10 Exclusive Test Prep Modules
• 4 Exclusive Sample Paper Review Modules
• All Official PeopleCert Documentation
• I-year Tutor Q&A

PeopleCert Exam Requirement:

PeopleCert requires students to have an ITIL 5 Foundation Exam Voucher to take the course. If you have one, Click Here to Enroll for $99 and send us a copy of your exam voucher receipt.

If you do not have an exam voucher, you can click below to purchase at the $100 off the PeopleCert Exam Price for your Region. If you are not sure what region you are in, Click Here.

• Region 1 – Click Here to Purchase
• Region 2 – Click Here to Purchase
• Region 3 – Click Here to Purchase

If you have questions, please let us know.

PeopleCert released the ITIL 5 Foundation Bridge Exam today and you can Buy It from GogoTraining and Save $50!

Who Qualifies to Take the ITIL 5 Foundation Bridge Exam?

The exam is available to all ITIL 4 Foundation Exam Holders.

• Exam Length – 30 minutes
• Number of Questions – 20
• Prerequisite – You must hold an ITIL 4 Foundation Certification

Why Upgrade to ITIL 5?

ITIL 5 is the future.  It shifts beyond IT Service Management to Digital & Product Service Management.  It is AI centric and makes the framework more actionable to AI-enabled environments.  In addition to positioning you to expand your career and take on a leading role in your organization, the ITIL 5 Bridge Exam renews your current ITIL Certifications for 3-years.

Free Training

Receive, free of charge, GogoTraining’s ITIL 5 Differences Presentation when you Purchase the exam from GogoTraining.  You save $50 when you buy the exam from GogoTraining AND you will receive our ITIL 5 Differences Presentation for Free!

• PeopleCert is charging $263 for USA
• PeopleCert is charging $270 USD for UK (£199).
• Click Here to Save $50

Save $50, Receive Complimentary Training and be the first to achieve your ITIL 5 Foundation Certification.

Have Questions?  Email Us or Call Us (877) 546.4446.

When: Next Week – Tuesday to Thursday February 17 to 19, 2026.

Where: Live Online – Take the course from anywhere in the world.

Time: Global Availability – 9am to Noon EST; 2pm to 6 pm UK; 7:30 PM to 11:30 PM India.

Exam: PeopleCert Requires – Student to have an ITIL 5 Foundation Exam Voucher

Exam Discount – Available to all attendees – $100 Off your PeopleCert Exam Voucher.

Yes: Hold a Spot for Me – Click Here to Learn More and Hold Your Spot!

There are only 50 seats available. Seats are given out on a first come first serve basis. This is a great opportunity as live online PeopleCert Accredited ITIL Foundation Classes cost as much as $2,500/person depending on the provider.

Click Here to learn more and ask questions.