AXELOS introduced the ITIL Practitioner certification in early 2016. While other courses of ITIL mainly focus on “What is ITIL,” the ITIL Practitioner is designed to teach “How to adopt and adapt ITIL.” It is a welcome step as it seeks to address the concern related to “How to get started with ITIL.”
The ITIL Practitioner shows you how to adopt and adapt ITIL best practices into your organization and make ITIL come to life. It helps you get beyond the best practices and see how to use them to streamline your organization and save money.
The ITIL Practitioner course has included several modern concepts, interactive tools, and templates, and most importantly the people aspect of ITSM implementations through key modules such as Organization Change Management (OCM) and Communication.
The ITIL Practitioner exam requires thorough study and understanding. You will be expected to have read the book and to understand how to adopt and adapt what you learned. For the first time in the history of ITIL, there is a provision for open book format for the ITIL Practitioner certification exam. You are allowed to mark up the pages and know where to find information so it may help you during the exam. While this sounds as though it makes the exam easier, it is actually the opposite. You really need to know the book inside and out before you take the exam. You must be able to find what you need quickly and use it to select the correct answer. This is a very different exam and you will need to plan differently to pass.
Why is the Exam is Open Book?
The ITIL Practitioner course deals mainly with the concepts that support the deployment of ITSM principles. The exam requires the students to adopt, adapt and apply ITIL best practices. The official course material consists of tools and templates such as KPI Balance Checklist, Communication campaign checklist, Business case, etc. which are used for various purposes. You need to have a working knowledge of these tools in order to correctly implement them in real-world situations. Thus, ITIL Practitioner certification exam is designed to assess your ability to apply the ITSM principles. A majority of the questions in the exam are related to different situations where understanding the context is more important than memorizing concepts. Thus, an open book format enables students to focus on contextual applications of the concepts without spending time in remembering the principles.
Here is a quick guide to help you prepare for the exam:
1.) Remember to Prioritize the Concepts
In this type of exam, your interpretation of the concepts is crucial. However, you need to study the concepts thoroughly and memorize some of them so that you don’t need to refer the book to answer every question. You will not have adequate time to do so. Thus, you need to prioritize the concepts that you should memorize. For instance, read and understand the case studies given in the book so that you don’t waste your time reading the cases during the exam.
2.) Form a study group
Study groups work well for any studies. It is particularly helpful in the preparation of ITIL Practitioner certification exam. By discussing ideas and sample questions with others, you will have a better understanding of the applicability of the concepts in different contexts. The study conversations with friends may also help you recall the ideas during the exam. The discussions also assist in making right assumptions while solving some questions.
3.) Use the book in the mock tests
If you are planning to use the book in the exam, then practice the mock tests in the similar fashion. By doing so, you will have a better understanding of how to search for the information in the book quickly and what preparation you need to make to score well in the final exam. In short, it will be of immense help in strategizing your certification exam.
4.) Mark key information in the official book
Bear in mind that only official handbook along with tabulation of its content is allowed in the exam. Since you have 135 minutes to answer 40 questions, you can’t spend significant time in searching for relevant information in the book. Thus, you should mark key ideas and tabulate them neatly so that you can find the relevant concepts quickly.
5.) Learn Time Management
Try to solve those questions first that don’t require any help from the book. Some of the questions might be very confusing and take a lot of time to solve them correctly even with the support of the book. Answer them towards the end of the exam. You must manage your time effectively so that you don’t miss many easy questions in the quest of solving a few tough ones or spending too much time on searching information in the book.
6.) Maintain Examination Temperament
Maintaining exam temperament and handling pressure effectively is the key to success in an open book exam format like this. There could be many questions which are vaguely worded and require you to make assumptions. It may be frustrating at times, to read and reread the questions and make assumptions when you are under pressure. You need to be calm, read the questions objectively and maintain your cool while tackling such issues.
7.) Write The Exam when you are Confident
Unlike traditional classroom programs, GogoTraining offers a self-paced learning environment where you have the flexibility to learn the essential concepts required for ITIL Practitioner certification at a time and place of your choice. Take advantage of the flexibility and write the exam when you are fully understood all the concepts. You will also have access to to the instructor to ask all the questions regarding exam preparation.
Although ITIL Practitioner certification is not a prerequisite for ITIL Intermediate Level qualifications, it carries three credits towards ITIL Expert certification. Moreover, it is an excellent course because you learn how to adopt and adapt ITIL best practices which will make you a key employee, one that everyone wants to have on their team. A carefully planned approach, thorough study and some practice you can easily get comfortable with open book format and score well in the exam.