The quick answer is no.  ITIL Expert is available to achieve until December 31, 2021.

Why Now?

For this answer we went to ITIL Expert, Dr. Suzanne Van Hove:  Suzanne shared that if you have achieved 17 ITIL V3 credits, then there are four reasons to take MALC and achieve the ITIL Expert designation:

• Becoming an ITIL Experts puts you in a very elite group.
• Taking the MALC gives you a great understanding of the 2011 processes and how they interact; so important to have those thought processes when addressing ITIL 4.
• Taking MALC gives you a solid understanding of the service lifecycle and where it fits into the ITIL 4 schema, so you have a leg up when you go to adopt and adapt ITIL 4 into your organization.
• Taking MALC solidifies the concept of ‘process’ to a point where ITIL 4 practices and their application across the enterprise makes sense.

Do you have 17 ITIL V3 credits?  If yes, it’s not too late to become an ITIL EXPERT – but, time is running out.  The last MALC exam will be given on December 31, 2021.  The time to act is now.

SPECIAL OFFER

MALC Course & Exam Offer – $497 (List Price $995)

• Includes the Accredited Self-Paced Managing Across the Lifecycle Course taught by Dr. Suzanne Van Hove, access to Dr. Van Hove to ask questions, all course materials, 1 PeopleCert Exam Voucher and 1 exam retake if require
• This offer cannot be combined with other offers and is valid until November 30, 2021.
• Need help or have questions?  Contact Us.

By Dr. Suzanne Van Hove

Why Take DPI First?

DPI is the class that I would take first in order to understand the foundational elements of the Service Value Stream (SVS), and to prepare the environment for service creation and delivery, stakeholder management, and eventually looking at the high-velocity environment.

Focus On The Organization

Looking at the new ITIL® training schema and the importance of service value system, Governance and guiding principles are key to setting up a system that reflects the needs of the organization and consumer.  ITIL 4 Direct, Plan and Improve focuses on those aspects, ensuring the foundational principles are in place so that the approving of new/changed products and services is accurate and beneficial to the organization and consumer.

Factors Critical to Your Success

The principles of governance, risk and compliance (GRC) are the main topics of DPI as well as organizational change management (OCM), continual improvement, and measurement and reporting.  While these topics are may be a bit on the “non-exciting” side, they are crucial and fundamental to good service delivery.

Ready to Get Started?

Get the 90 Day Special Offer Today!

In honor of the release of our fully Accredited ITIL 4 Managing Professional courses, GogoTraining is offering 50 Free ITIL 4 Exam Vouchers to the first 50 people who purchase an ITIL 4 Managing Professional Course this month.

Here is how it works:

• Purchase the course(s) you need using the links below for $495
• Receive a Free PeopleCert Exam Voucher – Valid for 1 year
• Receive Lifetime Access to the course
• Receive full instructor support by Dr. Suzanne Van Hove
• Save $488 (PeopleCert Exam Voucher Price)

Click on the link below to secure your Free ITIL 4 Managing Professional Exam Voucher:

• Create, Deliver and Support
• Drive Stakeholder Value
• High Velocity IT
• Direct, Plan and Improve

Have questions or need to upgrade your ITIL v3 status to ITIL 4?  Contact Us

This offer is valid throughout March 2021.

The ITIL 4 Strategic Leader Designation is an exciting Senior, Leader-Level, Certification.  It is designed for professionals across all organizations who are involved in crafting digital vision and shaping IT and business strategy.  When you achieve the Strategic Leader designation you will be a part of an exclusive group of professionals who hold the most valued ITIL 4 Leadership Certification.

Strategic Leader Requirements

The ITIL 4 Strategic Leader Certification is a true Leader-Level Certification.  In order to achieve the Strategic Leader Certification candidates must:

1. Have 3 or more years of Management Experience
2. Have the required course prerequisites described below
3. Receive a passing mark on the 4 Digital and IT Strategy Course Assignments
4. Complete the Accredited Digital and IT Strategy Course.
5. Take and pass the ITIL 4 Leader:  Digital and IT Strategy Exam given by PeopleCert

Strategic Leader Courses

This program consists of 2 courses:

• ITIL 4 Strategist:  Direct, Plan and Improve (DPI):  Providing practical and strategic methods for delivering Continual Service Improvement.
• ITIL 4 Leader:  Digital & IT Strategy (DITS): Creating digital strategy that enables success across departments and organizations.

Strategic Leader Pathways

There are 3 ways to qualify to take the Digital & IT Strategy course which is required to become an ITIL 4 Strategic Leader.

1. Shortest Way – 1 Course Required

Everyone who holds the ITIL 4 Managing Professional Transition Certification or who holds the ITIL Strategist Direct, Plan and Control Certification, may go straight to the Strategic Leader Course.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020. 

2. Next Shortest – 2 Courses Required

If you hold the ITIL 4 Foundation Certification you qualify to take the Direct, Plan and Improve course followed by the ITIL 4 Leader, Digital and IT Strategy.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

3. Need It All – 3 Courses Required

If you hold the ITIL V3 Foundation Certificate or are NEW to ITIL, then you need to start with the ITIL 4 Foundation Course followed by DPI and DITS.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

Need Help?

Click Here and share your ITIL training and certification experience with us and we will get back to you within 48 hours with a custom training plan.  For everything else, contact us by email at customerservice@gogotraining.com or by phone at 877.546.4446.  We are standing by to help.

Are you planning on becoming an ITIL 4 Strategic Leader?  If yes, read on…The ITIL 4 Strategic Leader Designation consists of 2 courses, however, depending on your background you may only have to take one of them.  Here is how it works:

There are two courses in the Strategic Leader Path:

• ITIL Strategist: Direct, Plan and Improve (DPI)
• ITIL Leader: Digital and IT Strategy (DITS)

Now here is where it gets tricky:

1. If you took the ITIL 4 Managing Professional Transition course, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
2. If you took Direct, Plan and Improve as part of your Managing Professional series of courses, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
3. If you are new to ITIL 4, then you need to take the ITIL 4 Foundation course before you can take either DPI or DITS.

Exclusive Pre-Release Offer

GogoTraining is very excited to announce that Dr. Suzanne Van Hove’s ITIL Leader: Digital and IT Strategy course will release late September when PeopleCert launches the course.  In honor of the release we are offering are offering an EXCLUSIVE Pre-Sale Offer that gives you a $400 Discount and reduces the course to $895.

 Do you  Qualify to take the Digital and IT Strategy Course?

 In order to take the course you must have a minimum of 3 years’ experience as a Manager and have taken either the ITIL 4 Foundation course or the ITIL 4 Managing Professional Transition course.

How Does This Course Differ From All Other ITIL Courses?

• You have to be a manager with a minimum of 3 years experience to take the course
• You have to complete 4 class assignments with a pass mark to take the exam
• The exam focuses on the application of the knowledge you have learned

Who Grades your Assignments?

Dr. Van Hove personally grades your assignments and answers your questions.

What is Included in this Great Package?

This package sells for $1,295 and is available on this pre-release special offer for only $895:  When you purchase this bundle you receive:

• The Digital and IT Strategy Video Course
• 4 Case Studies with instructor review and assessment
• The Official AXELOS DITS Publication, PDF Version
• 1 PeopleCert Exam Voucher
• 1 Free PeopleCert Exam Retake
• Q&A with Dr. Van Hove

Save $400 on this EXCLUSIVE Pre-Sale Offer Today!

VeriSM™ and ITIL®4 are very different. It’s the same story as any other question of how VeriSM differs from ITIL, COBIT®, IT4IT®, ISO/IEC 20000, etc. VeriSM isn’t a standard, methodology, or framework, but rather an operating model. ITIL, 20K, COBIT, etc. all are process (practice) driven standards, methodologies, or frameworks.

VeriSM recognizes that all the various standards, frameworks, methodologies have a different emphasis. What VeriSM points to is that depending on the requirements, the appropriate methodology should be used be it ITIL, COBIT, Agile, Lean, etc. VeriSM expands the service management philosophy across the enterprise.

ITIL still is focused in the technology area even though it’s putting forth practices around workforce and talent management, project management, and business analysis – it’s trying to take the enterprise step but it’s not quite there yet (note: there is still information not yet released and therefore a full judgement can’t be made). ITIL 4 states that it is incorporating Lean, Agile, DevOps into its practices (processes) and operating models. That may well be true, but there is a lot of altering of the methodologies in order to ‘fit’ the ITIL principles.

VeriSM is an operating model; ITIL, et al are all players within that operating model. VeriSM is the only service management philosophy that is truly neutral and non-biased. The operating model clearly states to use whatever framework, methodology, or standard that is most appropriate for the consumer requirements, organizational capabilities, and the mission/goals of the organization. Lastly, as with any of the management practices, ITIL is just one strand of the mesh (key concept in VeriSM) and it is up the organization to populate that mesh with the practices, disruptive technologies, resources and environment that accurately reflect the organization.

To learn more about VeriSM, Click Here.  To learn more about ITIL 4, Click Here.

At GogoTraining our students get to ask the instructor’s questions while they train, and we wanted to share a great student question on ITIL 4 Foundation and the caliber of answer students can expect to receive.  Suzanne brings the classroom to life online by going the extra mile and fully and completely answering their questions just as though they were in the classroom.  Kudos, Suzanne!

 The student asked: 

Hello Suzanne, Many thanks your great and easy to follow class. I have a question in ITIL 4 Foundation course module “Start Where You Are”.  You have a great example of the check-out person who took a personal interest in your discussion while she was checking out your items but received a bad score because the system graded her on speed of checking out. Your last bullet states “good measurements shouldn’t influence behavior”. If that is the case, what should it influence? I’ve studied all types of businesses that say you should inspect what you expect. Tying bonuses and commissions to behavior based outcomes is what I’ve been trained to do, so this concept is a very new one for me. Can you please elaborate? Thanks.

Dr. Van Hove Answered:

Thank you for your kind words. You have a great question — good measures should measure the qualities the organization has deemed important, and in the case of this check-out person, she demonstrated “intelligent disobedience” (a new term in the Managing Professional materials). It was appropriate that she ignore the metrics because she improved the customer experience. What annoyed me in this scenario, was that there wasn’t a compensation for that action. The other side of the coin is when workers only work to achieve the metrics (resolve calls in 90 seconds) and they don’t do their job but rather perform to the metric because it is tied to pay/rewards, etc… That is a BAD metric and that is what we are trying to avoid. So, the point is that metrics should reflect the business and consumer requirements, they should be known to the staff as targets to be achieved, but they shouldn’t be written where common sense, customer experience (and for that matter, employee experience) be ignored, frivolously attended to, etc. Bonuses and commissions are directly tied to individual performance to the OVERALL ACHIEVEMENT of the organization and I believe that is a bit different that my example. The bullet, to be clear, means we don’t want the metric to **become the behavior** but rather the metric measures the desired service component. I hope that makes more sense. Thanks for the question — enjoy the rest of the course and good luck on the exam! Cheers! Suzanne

I have been struggling with how to explain what the VeriSM™ Approach is and why anyone should care for some time now.  We have worked with Dr. Suzanne Van Hove for years.  We admire Suzanne and know that if she gets behind something that we need to take notice.  Suzanne is an educator and an expert…the real deal.  So why have I had such a hard time understanding why the VeriSM Approach was developed?

Why I Didn’t Understand

To be honest I think it was because I was too IT focused and did not understand the depth and breadth of the VeriSM Approach.  It started when Suzanne told me she wanted to produce the VeriSM courses.  I said sure and we did it.  Then I started to talking to my main audience, IT Professionals, and no one got it.  They all asked me, “why do we need VeriSM when we have ITIL, AGILE, DevOps, etc?”  Until now, I did not have an answer.  I knew that VeriSM did not replace ITIL or AGILE or DevOps, etc., but I could not explain the VeriSM Value Proposition.

The more I read the more I heard things like the VeriSM Approach is Service Management for the Digital Age.  Ok, that meant absolutely nothing to me.  Now I am a marketing and sales person and that is for sure a great marketing catch phrase, but I didn’t know what it meant.  Is the world almost completely digital these days?  Yes.  Does every department in and organization have a digital footprint?  Sure, but so what?  What is the VeriSM Approach and why should the C Suite, every department in an organization, yes every department…HR, Sales, Customer Service…and IT, care?  Why should they all learn what the VeriSM Approach is?  Why should they adopt the VeriSM Approach?  And why don’t they understand that VeriSM is not a replacement for anything?  Not ITIL. Not DevOps.  Not Agile.  Not COBIT.  Not any of the ISO Standards.

The Answer

After much study, attending the VeriSM Foundation course and asking a ton of questions I finally understood why so many people do not understand VeriSM.  The reason that VeriSM is not understood is that VeriSM is more than we have ever dreamed of.  We need to think outside of the box to understand it.  It is a wrapper.  It sits outside the pieces of the puzzle.  It is what allows the puzzle to go together seamlessly.  It is not a framework. It is not a standard.  It is the icing that holds the whole cake together.  It is what enables all the ingredients to work together and to create the best cake ever.

When you Google the word Verism the definition that pops up says, “Verism is the artistic preference of contemporary everyday subject matter instead of the heroic or legendary in art and literature; it is a form of realism. The word comes from Latin verus (true).”  And then it all came together for me.  The VeriSM Approach is truth.  It is a form a realism.  It is practical.  It is inclusive.

So What Is VeriSM?

VeriSM takes the successful service management approach that is second nature in IT organizations and transmits the service first mindset throughout the entire organization.  The result is a flexible and agile organization designed to meet and exceed customer expectations.  Loyal customers.  Agile Employees.  Profitable business and Success.  With VeriSM organizations will digitally transform themselves and be able to deliver products and services that meet and exceed customer requirements.

The VeriSM Approach, when applied, will build your organization into a flexible and well-oiled machine ready to deliver products and services in a way that exceed customer requirements, strengthens your position in the market place and establishes a loyal customer base.  It embraces your entire organization and sets  you up for success.

Can You Afford to Ignore VeriSM?  Probably Not.

If you answer YES to 1 or more of these questions, then learning more about what VeriSM can do for you and your organization is the next step.

• Do you want to deliver a better product or service?
• Do you want to create loyal customers?
• Do you want to have a more profitable business
• Do you want to succeed?

Thank you for allowing me to share my VeriSM Journey with you.  I hope my journey will prove helpful to you and your organization. Let me know your thoughts.  I look forward to hearing from you!