ITIL 4 – Now Everyone Can Make Sense of IT

Wednesday, 13 November, 2019

by Nikola Gaydarov

I am an ITIL v3 Expert and I have been teaching ITIL for the last 5 years. During this time, I had many discussions with my students on how ITIL can be improved. We went up and down the phases and the process and as a result I have written some articles with ideas that came up. I even wrote an article called ITIL v4 well over a year before the official announcement was done. You can imagine the enthusiasm and the feelings I had, when the real work on the new update started. I have been even part of the whole discussion about the name – would it be v4, v3 2019 or just 4. It was great fun.

Leaving some time for the dust to settle, I decided to go for ITIL 4 Foundation certification few weeks ago. I got the book, I got access to a training and started reading.

It quickly became obvious that ITIL 4 would change the game. We are now ready to talk about value, value system and value streams. The best side of it, is that ITIL 4 is written in such a way that everyone can understand and relate to it.

In this article I will try to show you some great ideas laid down from ITIL 4 and why you might want to certify yourself on the Foundation level. Ultimately, I want to prove that ITIL 4 is good for every one of you.

So, let’s start with ITIL 4.

 

Why ITIL 4

The first thing that stroke me was… We now have a definition of Value. Though it may seem funny, in v3 Value there was no such definition.

The next big thing is, of course, the Service Value System (SVS). There are a few other frameworks that have defined similar models, but here we can see the legacy and the new ideas in one model. ITIL 4 has kept and even promoted to the highest possible level the Guiding Principles.

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

We can see how Governance and Continual Improvement fit as well.

Major change in this version are the Practices and the Service Value Chain. The first will extend our process driven model by focusing more on the Why, and the latest define the so called Value Streams.

Value Streams are a big improvement over what we had as a delivery model in v3. They mix activities and practices to deliver value. How great is that?

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

And the good ideas go even further. We now have six activities: Plan, Improve, Engage, Design and Transition, Deliver and Support and Obtain and Build. Why is this a good thing? It is good because we now have focus. Is what I am doing an Engagement or Design and Transition activity? Are there any related best practices to how we engage with our customers? Do we have predefined procedures and guidelines? The list can go on. In short, we are given a high-level system, which can be split into activities and practices with a focus on value. It looks a lot better and a lot more up-to-date, doesn’t it?

I will go into detail, but we now have 34 Practices split into three groups. I think these are plenty of practices 😊 Major point is that we now have Business Analysis, Risk Management, Portfolio and Project Management, Deployment and Software Management. It looks sound from a practical perspective.

 

The 4 Dimensions of Service Management

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

Last, but not least are the 4 dimensions of service management. They were always there, but we somehow always forgot about them. Something like the pink elephant in the room – it is there but it seems no one is paying enough attention. Emphasizing the importance of People, Information, Partners and Value Streams is a great way to deliver better and better services.

The more you read, the more you think ”Hey, this looks cool, I should certify”, don’t you?

Well, I thought the same, so I did it 😊

 

Why ITIL 4 Foundation

I have taken an online prerecorded training with a great quality. I read the book several times and done the mockup exams. The practical example about Axle Car Hire was a great help. You can easily understand and relate to theory, if you are given a practical example. The exam was straightforward, not easy, not hard. Well, I am an Expert, so I was close to perfection 😊

Source: AXELOS

Why do you need to certify? The main reason, of course, is that ITIL 4 will follow up on the steps of ITIL v3 2011 and become a well known and well used best practice framework. The certificate will be valid at least for several years and will be known throughout the globe. So, don’t wait, just go for it…

 

ITIL 4 Managing Professional Transitional Module FAQ

Thursday, 19 September, 2019

 

Who can take ITIL 4 Managing Professional Transition Certification Training?

  • All ITIL Experts
  • Anyone with 17 or more ITIL V3 credits
  • Anyone with 15 ITIL V3 Intermediate credits and ITIL 4 Foundation

Who can teach ITIL 4 Managing Professional Transition Certification Training?

  • Accredited ITIL Trainers who hold MALC or a minimum of 17 ITIL V3 credits and who complete the Managing Professional Transition Train-The-Trainer videos and take and pass the exam.

When will the ITIL 4 Managing Professional Transition Exam be available?

  • PeopleCert will release the exam on October 3, 2019

How much will the ITIL 4 Managing Professional Transition Course Exam cost?

  • The exam price is expected to be $469.

Which Exam Institute provides the ITIL 4 Managing Professional Transition Exam?

  • PeopleCert

How is the ITIL 4 Managing Professional Transition Exam administered?

  • You can take the exam in a live classroom course or live online proctored anywhere anytime.

Do students have to take an Accredited Course to sit for the exam?

  • Yes, a certificate of completion from an Accredited Training Organization is required to sit for this exam.

Does PeopleCert Offer Exam Re-Takes for free?

  • No, you must pay for every exam.

When will the ITIL 4 Managing Professional Transition Certification Training Course be available?

  • AXELOS finalized the materials that go into the class mid-September therefore it is expected that training organizations will begin teaching courses in the October/November 2019 timeframe.

How long is the class?

  • Classroom courses are 4.5 days with the last half day dedicated to taking the exam.  Online self-paced courses are divided into video lectures, exercises, and sample exams.  It is expected that  students who take self-paced courses will spend 30 hours of study.

Do I need to read the 4 Managing Professional Books?

  • Yes, AXELOS highly recommends that every student has a copy of the 4 books and reads them in addition to taking a classroom, live online or self-paced video class.

Do I need to take the ITIL 4 Foundation Course before I take the ITIL 4 Managing Professional Transition Certification Training Course?

  • It is highly recommended that you take the ITIL 4 Foundation course or purchase and read the ITIL 4 Foundation book from AXELOS as the concepts covered in the ITIL 4 Foundation course will help you achieve the best learning experience when you take the ITIL 4 Managing Professional Transition course.

 

Get Your Managing Professional Certification Today!

Wednesday, 31 July, 2019

 

The Facts: If you have 17 ITIL V3 credits or more, then you can become an ITIL 4 Managing Professional October 2019. With 17 ITIL V3 credits, AXELOS is allowing you to become an ITIL 4 Managing Professional by taking only 1 course and exam instead of 5 courses and exams.

In addition, you will get to become ITIL 4 Managing Professional Certified in October 2019. Everyone without the 17 credits will need to wait for at least 6 to 12 months to get this certification because AXELOS has not created the courses or the exams for the Managing Professional Track yet.

 

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

 

What’s Included:  This package is designed to give you all the ITIL V3 credits you need to go directly into the ITIL 4 Managing Professional Transition course and become one of the first to become an ITIL 4 Managing Professional.  In this package you receive:

  • The ITIL Foundation Courses (V3 and ITIL 4)
  • 5 ITIL V3 Lifecycle Courses
  • 4 ITIL V3 Capability courses
  • The Managing Professional Transition Course
  • Course Transcripts
  • Certificates of Completion
  • $100 off all ITIL V3 and ITIL 4 Exams

 

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

Extra Bonus:  Once you achieve your Managing Professional designation you only have to take the ITIL Leader course to become an ITIL 4 Strategic Leader.

 

 

Is ITIL V3 Dead?

Tuesday, 4 December, 2018

 

Granted ITIL is a framework and not a technology, but I just couldn’t stop laughing when I saw this cartoon.  With all the hype around ITIL 4 it would “seem” that as of Q1 2019, ITIL V3 will be considered outdated/dead, however, we don’t believe this to be the case.

 

Why Doesn’t ITIL 4 Kill ITIL V3?

For those of you who have individually or organizationally invested in the ITIL Framework via certifications and working in organizations that have adopted and adapted the ITIL Framework, you know ITIL is not something that gets adopted and adapted overnight nor is it something that gets updated overnight. If you run an IT organization that has adopted and adapted the IT Infrastructure framework, then you have trained your people, selected the practices from the framework that work for your group and integrated them into your organization with the end goal of delivering better, more efficient and higher quality services that enable the organization to be more effective and reduce costs.  It would make no sense to jump ship.

 

A Historical Look At Updates

Whenever an update is delivered, whether it be an operating system, language, standard or framework, it typically keeps the best of the current version and adds to it enhancements that bring new capabilities.  Some things stay the same, some things are modified for improvement and there are always new features.  In the case of ITIL 4, the goal, we are told, is to bring the ITIL framework into the digital age.  An age where it co-exists with Agile and DevOps and Lean, to name a few.

 

How Will ITIL 4 Enhance ITIL V3?

The current V3 framework has 26 processes. All very solid. If you have adopted and adapted some or all of them, they are in place and will remain in place.  The focus of ITIL 4 is to integrate ITIL with other relevant best practices like DevOps, Agile and Lean. The core elements of ITIL V3 are expected to remain the same in ITIL 4.

 

What Does This Mean to You or Are Your ITIL V3 Certificates Valid?

ITIL V3 is alive and well.  All ITIL V3 certifications are valid and well respected, AXELOS will continue V3 Certifications until at least June 2020. If your organization has adopted ITIL, then ITIL V3 courses, content and certifications are relevant. If you want to work for an organization that has adopted ITIL, then ITIL V3 courses, content and certifications are relevant. Bottom Line – ITIL V3 is here to stay. ITIL 4 builds on ITIL V3.

 

ITIL 4 Release

The release program for the new ITIL 4 certification will take some time.

  • Foundation will be released Q1 2019; the first exams are due the end of February 2019
  • The 6 advanced courses/certifications will begin releasing June 2020

 

How Do You Prepare?

We recommend that everyone in the ITIL V3 space either buy and read the AXELOS publication when it is released or take a course. Courses are available in self-paced, live online and classroom format. Everyone who is currently in an ITIL V3 shop will want to understand ITIL 4 as soon as possible. That understanding will allow you to start thinking about the new processes that are introduced in ITIL 4 in order to determine which ones and how to adapt them into your organization.

 

Who Should Get ITIL 4 Foundation Certified?

If you hold an ITIL V3 Foundation Certificate and have not gone on to the advanced certifications, then you will want to prepare and sit the ITIL 4 Foundation exam given by PeopleCert in 2019.  This will keep you on the cutting edge and in good stead in the job market.  Individuals who have taken advanced ITIL V3 Certifications do not need to get ITIL 4 Foundation Certified as there is an advanced transition module for ITIL V3 Certificate holders with 17 or more credits.  Now, it won’t hurt you to take the Foundation exam, just know it is not required.

 

Nothing Happens Overnight

Remember, nothing happens overnight. You didn’t get to the place you are now overnight, and you won’t adopt and adapt ITIL 4 overnight. Take all the time you need. When it is released, learn all about it. Make good decisions. Make a plan. Adopt and adapt accordingly.

 

Why Project Managers Need ITIL Certification

Wednesday, 28 November, 2018

 

ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today.  It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services.  Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).

In the 80’s, it was all about how IT could use a process to better deliver services to the organization.  Fast forward to today and everything is about delivering services inside and outside of the business.  It’s what makes or breaks a company.  So why do Project Managers Need ITIL?

  1. All Project Managers service customers – internal and external. ITIL enables Project Managers to better align the services they deliver to the needs of the businesses and customers it supports.
  2. Project Managers need to earn PDU’s in order to maintain their PMP Certification. PDU’s are available for completing study in ITIL.  What better way to stay current?
  3. ITIL is so widely adopted that having a minimum of the ITIL Foundation Certification will enable Product Managers to find themselves more qualified for promotions and exciting new jobs.

The current ITIL version is V3.  V3 is made up of 26 processes.  ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age.  If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL.   ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework.  We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.

Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization.  The ITIL 4 Foundation course will be released Q1 2019.  It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019.  Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare.  We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.

Moral of the story?  ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.

Should You Get ITIL V3 Certified if ITIL 4 Releases Q1 2019?

Tuesday, 20 November, 2018

I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.

First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.

ITIL V3 Is Alive & Well

Right now, ITIL is V3.  V3 is alive and well and will be maintained until at least June 2020.  The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.

Migration Game Plan

If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified.  ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.

For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification.  This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.

 

I hope this article has been informative. If you have any questions, we are here to help.

 

5 Reasons To Buy ITIL Foundation Training on Black Friday

Thursday, 15 November, 2018

 

 

1. The sale begins today so you don’t have to interrupt Thanksgiving to SAVE BIG.

2. You don’t have to wait outside in the cold and get pushed and shoved by thousands of people to get this deal.

3. When your boss comes in and asks you what ITIL is all about, you will know the answer.

4. When ITIL 4 is released the price will be 4x more expensive because it is new and training companies will not need to discount.

5. ITIL credentials look great on your resume and help with raises and promotions.

 

AND – Click Here to secure your ITIL 4 Foundation Voucher during during the Black Friday 2018 Sale!

 

 

ITIL V4 – What Does It Mean To You?

Wednesday, 27 June, 2018

ITIL Cert Logo Peoplecert

There has been a lot of talk about ITIL V4. Questions surrounding ITIL V4 include how it will affect current ITIL Certificate holders, when it will be released and what it will cover. In this blog we will address each of these questions.

What is ITIL V4?

The ITIL V4 update will address how ITIL works and co-exists with other practices such as DevOps, Agile and Lean. The core elements of ITIL are expected to remain the same.

How Will V4 Affect Current Certificate Holders?

If you currently hold ITIL Certificates or plan on getting them this year, all is good. All current certifications will be recognized.

When Will ITIL V4 Be Released?

Axelos announced that the first release of ITIL Version 4 will take place Q1 2019 (January to March 2019).

What Will Be Released?

It is expected that the first release will be ITIL Foundation. AXELOS has stated that the core material will remain and new materials on the integration of ITIL with DevOps, Agile and Lean will be added.

Do I Need To Hold Off On My ITIL Training?

If your organization uses ITIL or you are looking to have the right certifications to get your next job, getting ITIL Certified (Foundation, Practitioner, Intermediate or MALC) now is fine. As noted above, AXELOS is planning to add information to the current framework to bring it into a world where it operates with other practices like DevOps, Agile and Lean. The core framework will remain the same so if you need to get certified, you can do it now.

We will continue to bring you updates as they occur. If you have any questions, you can reach us at 877.546.4446 or customerservice@gogotraining.com.

ITIL Certification: A comprehensive Guide for Individuals and Organizations

Monday, 9 May, 2016

 

The best performing professionals in the IT industry are passionate about learning. Technology is changing rapidly and it is difficult to keep up with the pace of that change. Also, the rapid changes in environment necessitate change in people. Continuous education is imperative to bring the necessary change.  Top performers understand the need for consistent learning and this is what enables them to have a successful career in IT industry.

Satya Nadella, in his first email to employees after becoming the CEO at Microsoft, wrote,“Many who know me say I am also defined by my curiosity and thirst for learning. I buy more books than I can finish. I sign up for more online courses than I can complete. I fundamentally believe that if you are not learning new things, you stop doing great and useful things. So family, curiosity and hunger for knowledge all define me.” This powerful statement summarizes the usefulness of acquiring new skills and certifications.

ITIL certification is one such certification.  IT professionals who want to advance their career must pursue ITIL certification.  Being ITIL certified results inhigher salaries and career advancement.   In this article we will take you through various aspects of ITIL certifications to help you better understand the opportunities that lie ahead once you get ITIL certified.

What is ITIL?

A few decades ago, Information Technology was complex and expensive and only skilled professionals understood it. People with great technical expertise used to be part of IT departments and they were the ones who consulted businesses on the IT system and components. Unfortunately, very few of them had a sound understanding of what businesses really needed. This wasn’t the only problem. Large IT organizations were merely managing technology rather than providing services.

The development of the ITIL framework led to the standardization of IT processes. This was the time when IT companies shifted their focus on providing services to their customers rather than just managing technology. ITIL laid a strong emphasis on standardization of processes which helped IT companies in two ways:

  1. Improving the quality of services
  2. Reducing the cost of service delivery

It also reduced the dependencies of the advice of the IT professionals in the business and commercial matters and it bridged the gap between technology and business considerably. IT companies became more efficient and effective whenever they adopted ITIL processes. For example

  • Implementing incident management helped in resolving incidents quickly at low costs (they needed fewer resources to resolve incidents)
  • Introducing capacity management that meant that the IT infrastructure was less expensive and more responsive to business demand

A brief History of ITIL

Before explaining details of ITIL certifications, let us have a look at a brief history of ITIL:

                           Year                                                Activity
                          1980s CCTA developed a practical framework for “identifying, planning, delivering and supporting IT services to the business.” ITIL was a library of books – Information Technology Infrastructure Library – that discussed specific IT service management (ITSM) best practices, based on recommendations from the CCTA.
                      1986-96 Initial publication of Version 1 of ITIL consisted of 30 plus volumes
                      1/1/2000 ITIL Version 2 had eight sets of books that grouped related process guidelines for the various aspects of IT, namely services, applications, and management.
                         2007 ITIL Version 3 (ITIL V3 also known as ITIL 2007)consisted of 26 functions and processes that were contained in five core publications namely, Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.
                         2011 ITIL 2011 edition defined the formal processes that were not defined earlier and rectified various errors and inconsistencies that had crept in over the years.ITIL 2011 continues to be in use today.

ITIL Certifications Overview and Credit System

ITIL credit system follows a modular system where you receive credits on completion of each module. The credits earned become qualifying criteria for next module.

ITIL

 

ITIL Foundation – ITIL foundation deals with key concepts, elements and terminology of ITIL services lifecycle management. The first level of ITIL certification with 40 multiple choice question. There is no prerequisite to undertake this certification. It awards 2 credits to successful candidates. No prerequisites are required to take this examination.

ITIL Practitioner – ITIL Practitioner comes after Foundation and is designed to help people implement what they learned in Foundation.  ITIL Practitioner training classes are full on workshops that help students implement what they learned in Foundation. It awards 3 credits to successful candidates however it is not a prerequisite to take ITIL Intermediate or other advance level exams.

ITIL Intermediate – The eligibility criteriafor ITILintermediate level requires candidates to have passed ITIL Foundation and complete an accredited training course.Candidates are awarded 15 or 16 credits upon successful completion of ITIL Intermediate exams. There are two elements in intermediate level, Service Lifecycle examinations and Service Capability examinations.

Service Lifecycle examinations includes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

Service capability examinations include

  • Planning Protection & Optimization
  • Release Control & Validation
  • Operational Support & Analysis and
  • Service Offerings and Agreements

ITIL Managing Across the Lifecycle – You must pass ITIL Foundation and ITIL intermediate level exam and earn a total of 17 credits to be eligible for ITIL Managing Across the Lifecycle (MALC) exam. You will earn5 credits on successful completion of MALC exam.

ITIL Expert Level – You should have earned 22 credits from ITIL Foundation exam, ITIL intermediate level exam and MALC exam to be eligible for ITIL expert level exam.

ITIL Master Qualification – You must be ITIL expert level qualified to appear for ITIL master qualification. To achieve this qualification, you must “explain and justify how you selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments. (Source: www.exin.com)”

Benefits of ITIL certifications for Individuals

ITIL certifications will definitely boost your career and salary prospects. According to various surveys, ITIL certification is one of the top 20 most sought after certifications (in IT industry) in the world. According to an “Indeed” survey, professionals with ITIL certifications earn 38% higher salary as compared to their non-certified peers. Here is a trend of salaries of ITIL certified individuals over past few years:

ITIL benefits

(Source: Indeed.com)

Job Titles For ITIL Professionals

The job titles or designations entirely depend on level of ITIL certifications as well as years of experience in IT industry. After completing ITIL Foundation exam successfully you may enter industry as a Business Analyst or Solution Engineer. At middle and senior level you may become Change Management Manager, Service Delivery Manager, Program Manager – IT, Director – Information Technology, etc.

Advantages of ITIL implementation for Organizations

Continual Service Improvemet

Most of the major IT companies have implemented ITIL. An ITIL implementation report from Gartner says, “clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise”. According to a Forrester survey, more than 80% of businesses thought that “ITIL had improved their organizational productivity and service quality significantly”.

If implemented correctly, organizations can derive the following benefits in the medium to long term

  • Improved quality of the services
  • Reduction in cost of delivery IT services
  • Creating values for their customers and meeting business requirements
  • Achieving excellence in whatever they do – Continuously improving the processes
  • Improved coordination with clients and partners
  • Easy to scale the business
  • Focus on SLAs (Service Level Agreements)

Cost of ITIL Certification

Here is a list of pricing for EXIN ITIL Exam cost and passing criteria

                            Course     Pricing (USD)      No of Questions   Pass marks
                   ITIL Foundation            233              40       65%
                   ITIL Intermediate            275
                   ITIL Managing Across                                       Lifecycle            275                  10        70%
                    ITIL Practitioner            319   40 based on a scenario         70%

You can save some bucks on your ITIL examination fee. Contact us on customerservice@gogotraining.com and we will arrange a coupon code for you.

Cost of ITIL Training Program

The cost of ITIL certification courses differs from institute to institute. It depends on the experience of the instructors, their competencies and track record. While selecting a training institute, you mustn’t focus entirely on the cost. It is necessary that you strike the right balance between the cost and other above mentioned factors. GogoTraining offers an excellent combination when it comes to cost and the experiences and skills of the trainers.

You can check out the cost of training program here: https://gogotraining.com/training/libraries/17/itil/

If you want to know more details or have any queries, just send an email at customerservice@gogotraining.com for current discount and offers on ITIL training programs.

Advantages of our Online ITIL Training Courses

  • Instructor Led Training Program
  • Experienced Instructors with 20+ years industry experience
  • Access to Instructors for support and queries
  • Self-paced learning – You can learn at any time as per your convenience
  • Cost effective as compared to classroom programs.

You can take advantage of these benefits and much more from the online courses at GogoTraining. We ensure that our students get the necessary support and incubation that will allow them to not just complete the certification courses in a convenient manner but groom them as efficient ITIL professionals with the required competencies and skills.

How to choose right training provider for ITIL Certification?

The first thing is to ensure that you enroll only to an Accredited Training Service Provider and Examination Institute.

There are a number of Accredited Training Organizations (ATOs)those that have been fully accredited by an approved Examination Institute and provide ITIL certification courses, both online and in person.

  • Check their track record
  • Instructor’s experience
  • Course Details
  • Pass Percentage

GogoTraining is an Accredited ITIL Training Organization. Accredited by Axelos and EXIN in ITIL Foundation through MALC and will be releasing the ITIL Practitioner course Summer 2016.  Course authors have been working in teaching in the field for over 20 years and are considered top in their field.  GogoTraining has the necessary accreditation and we have helped numerous ITIL aspirants to realize their potential of becoming successful ITIL professionals.

Still have a query? We are here to help.  If you want to know more details,  have any questions, or would like to find out about current discount offers on ITIL Training Programs contact customerservice@gogotraining.com.