Want to know what you need to know to pass the ITIL 4 Foundation Exam? Check out this great ITIL 4 Exam Tips Video by Dr. Suzanne Van Hove.
ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today. It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services. Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).
In the 80’s, it was all about how IT could use a process to better deliver services to the organization. Fast forward to today and everything is about delivering services inside and outside of the business. It’s what makes or breaks a company. So why do Project Managers Need ITIL?
- All Project Managers service customers – internal and external. ITIL enables Project Managers to better align the services they deliver to the needs of the businesses and customers it supports.
- Project Managers need to earn PDU’s in order to maintain their PMP Certification. PDU’s are available for completing study in ITIL. What better way to stay current?
- ITIL is so widely adopted that having a minimum of the ITIL Foundation Certification will enable Product Managers to find themselves more qualified for promotions and exciting new jobs.
The current ITIL version is V3. V3 is made up of 26 processes. ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age. If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL. ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework. We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.
Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization. The ITIL 4 Foundation course will be released Q1 2019. It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019. Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare. We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.
Moral of the story? ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.
I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.
First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.
ITIL V3 Is Alive & Well
Right now, ITIL is V3. V3 is alive and well and will be maintained until at least June 2020. The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.
Migration Game Plan
If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified. ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.
For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification. This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.
I hope this article has been informative. If you have any questions, we are here to help.
Are you ready for ITIL 4? ITIL 4 Foundation will be released in Q1 2019. If you are an ITIL V3 Certificate holders that does not want to be left behind, enter to win a Free Accredited ITIL 4 Self-Paced Foundation Course from GogoTraining today. Click Here and Enter to WIN a FREE ITIL 4 Foundation Course Today.
- 1 entry per person
- Full name and email must be provided to enter the contest
- For every 10 entries into the contest 1 accredited ITIL 4 Foundation course will be awarded
- Contest is open through November 30, 2018.
- Winners will receive 30 Day Access to the GogoTraining PeopleCert Accredited ITIL 4 Foundation Course – release date Q1 2019.
- AXELOS Core Guidance – Fundamentals Book is not included
There has been a lot of talk about ITIL V4. Questions surrounding ITIL V4 include how it will affect current ITIL Certificate holders, when it will be released and what it will cover. In this blog we will address each of these questions.
What is ITIL V4?
The ITIL V4 update will address how ITIL works and co-exists with other practices such as DevOps, Agile and Lean. The core elements of ITIL are expected to remain the same.
How Will V4 Affect Current Certificate Holders?
If you currently hold ITIL Certificates or plan on getting them this year, all is good. All current certifications will be recognized.
When Will ITIL V4 Be Released?
Axelos announced that the first release of ITIL Version 4 will take place Q1 2019 (January to March 2019).
What Will Be Released?
It is expected that the first release will be ITIL Foundation. AXELOS has stated that the core material will remain and new materials on the integration of ITIL with DevOps, Agile and Lean will be added.
Do I Need To Hold Off On My ITIL Training?
If your organization uses ITIL or you are looking to have the right certifications to get your next job, getting ITIL Certified (Foundation, Practitioner, Intermediate or MALC) now is fine. As noted above, AXELOS is planning to add information to the current framework to bring it into a world where it operates with other practices like DevOps, Agile and Lean. The core framework will remain the same so if you need to get certified, you can do it now.
We will continue to bring you updates as they occur. If you have any questions, you can reach us at 877.546.4446 or email@example.com.
What is ITIL?
ITIL is an acronym for the Information Technology Infrastructure Library that was created in the 1980s by the UK Government’s Central Computer and Telecommunications Agency. The agency understood that a set of standardized service management practices was necessary to align service management delivery from one agency to another. What started out as a set of recommendations grew into ITIL V1. ITIL has had several versions with V1 arriving in late 80s, V2 in late 90s, V3 in 2007 and then ITIL 2011. ITIL is currently undergoing another revision to include how ITIL relates to other frameworks and standards including Agile, DevOps, Lean, ISO 20000 and more.
Who Uses ITIL Today?
The figures vary. In Europe it is suggested that up to 70% of European business leaders consider ITIL a must have in their organizations . Outside of the UK the number of organizations that have adopted and adapted ITIL is estimated to be around 33%.
Why Do Organizations Adopt ITIL?
When organizations adopt and adapt ITIL, they ensure that their services are delivered according to well defined best practices that allows them to increase customer satisfaction and better manage their processes and reduce costs.
ITIL Certification Salaries
No doubt certifications assist in higher paying jobs and raises. Most report that holding an ITIL Foundation Certification can jump your salary $5,000 to as much as $13,000. The 2016 Global Knowledge IT Skills and Salary Report shares that the average salary for ITIL-certified professionals ranges from $92,000 to $105,842 and that more than 90 percent of respondents to their survey reported their average salary with an ITIL Foundation certificate exceeded $98,000.
How to Get ITIL Certifications
#1 – ITIL Foundation
You start with the Foundation Certification. It is a TON of information. There is no requirement to take an accredited course to pass the exam, however it is HIGHLY recommended. The exam is 100% on the content in the course. When you take an Accredited ITIL Foundation course then you know for sure you are getting all the info you need to pass. Courses are available live at training organization location, live online and On-Demand to give you ultimate flexibility.
#2 – What Next After ITIL Foundation?
After ITIL Foundation Certification you can go on to become ITIL Practitioner Certified or move into the ITIL Intermediate courses.
ROUTE 1 = ITIL Practitioner
This is a relatively new certification that was released about 2 years ago and it is the only course out of 12 that actually shows students how to adopt and adapt ITIL. ITIL Practitioner like ITIL Foundation has no formal training requirement, however, it has the lowest pass rate of all 12 exams. There is a great deal of knowledge and practical experience required to pass this exam and we do not recommend students take this exam without having (1) taken the ITIL Practitioner course and (2) taken at least one of the ITIL Intermediate courses. The exam requires you to adopt and adapt what you learned. It is not repeating concepts. It is the most expensive ITIL exam retailing at $469 from PeopleCert.
Route 2 = The ITIL Intermediate Path
This is the second option and the more common path following ITIL Foundation Certification. AND – YOU MUST hold an ITIL Foundation certificate to take these exams. To take any of these exams you MUST have taken an Accredited Course and hold a Certificate of Completion. The Intermediate series is made up of 9 courses split into a Lifecycle track and a Capability track. You can stick with one path or mix and match from the both.
i. Intermediate Service Lifecycle Courses – Managers take this path
1. Service Strategy
2. Service Transition
3. Service Design
4. Service Operation
5. Continual Service Improvement
ii. Intermediate Capability Courses – The people who do the work/implement ITIL take this path
1. Service Offerings and Agreements
2. Planning, Protection and Optimization
3. Release, Control and Validation
4. Operational Support and Analysis
#3 – Becoming an ITIL Expert
After Foundation and completing 17 credits in one of these paths or a combination of courses (some people like to mix and match), then the student has enough points to take the Managing Across the Lifecycle course (MALC) which allows them to sit for the MALC exam. You need a minimum of 17 credits to take MALC.
a. Foundation is 2 credits
b. Lifecycle course are 3 each
c. Capability are 4 each
d. MALC is 5
#4 – PeopleCert Certification Exam
Once you have prepared for an exam and hold the required Certificate of Completion for the Intermediate and MALC courses, then you are ready to purchase and take your exam. The official exam provider for all ITIL exams as of January 1, 2018 is PeopleCert. You can purchase your ITIL Exams from PeopleCert directly or from an Authorized Exam Organization. Exams can be taken at exam centers and Online so you can take them from the comfort of your home or office.
We hope this article on ITIL Certification has been informative and helpful. If you have any questions, we are here to help. You can reach us by phone at, 877.546.4446 or via email at, firstname.lastname@example.org
By Guest Author Adrian Bates
Hello, my name is Adrian Bates and I have utilized GogoTraining to acquire three ITIL certifications: ITIL Foundations; ITIL Release Control and Validation Intermediate; and Planning Process and Optimization Intermediate Certification.
Here are a couple of tips and tricks that I use to identify what information is critical to absorb during training. Additionally, I listed a couple of tips that have helped me prepare for an exam.
Prior to taking the training, I briefly reviewed the “Example Exams” within the module. I tended to focus on the “Question Rationale” portion of the test exam. This explains the reasoning behind how it was determined what the best answer is for each question. There is an area within the question and rationale titled “Bloom’s Taxonomy Testing Level”. This portion explains what the candidate is expected to understand. This tends to help me during training as key parts of the course tend to stand out as critical pieces of information when reflecting on the example exams.
Another key piece of information that assists with passing the exams is understanding the functional roles and responsibilities of each process. Each scenario speaks to a specific process and generally asks that you align the process or manager role accordingly. If you have a fundamental understanding of the Capacity, Availability, Demand, Continuity processes etc…, you will have a higher chance of answering the question correctly.
The last tip I have is that you thoroughly read the question being asked. Every scenario presents a challenge or obstacle that has to be overcome. Close attention must be paid to what question is being asked. For example, the question may ask something along the lines like; what is the best “approach” to create a successful continuity plan that addresses the issues listed by the Information Security Officer. The answers will vary, some of the answers are known as “distracters”. For example, one of the answers might illustrate a plan. The plan will sound great and may be best way to solve the issue. Keep in mind, you were not asked to solve the problem. You were asked to assess the best way to approach the problem, and to create a plan that in the end will address the issues. Again, it is very important that you read the question being asked slowly and to answer it as direct as possible.
Thank you for the opportunity to share my tips and tricks! My goal is to achieve ITIL expert and I have found this technique to be very helpful. I have passed every exam on the first try and I strongly recommend GogoTraining when preparing for your exams. Their training material is a great asset. The cost, accessibility to the site, support and training, in my opinion all receive good marks. You will realize this when you take the exam.
The best performing professionals in the IT industry are passionate about learning. Technology is changing rapidly and it is difficult to keep up with the pace of that change. Also, the rapid changes in environment necessitate change in people. Continuous education is imperative to bring the necessary change. Top performers understand the need for consistent learning and this is what enables them to have a successful career in IT industry.
Satya Nadella, in his first email to employees after becoming the CEO at Microsoft, wrote,“Many who know me say I am also defined by my curiosity and thirst for learning. I buy more books than I can finish. I sign up for more online courses than I can complete. I fundamentally believe that if you are not learning new things, you stop doing great and useful things. So family, curiosity and hunger for knowledge all define me.” This powerful statement summarizes the usefulness of acquiring new skills and certifications.
ITIL certification is one such certification. IT professionals who want to advance their career must pursue ITIL certification. Being ITIL certified results inhigher salaries and career advancement. In this article we will take you through various aspects of ITIL certifications to help you better understand the opportunities that lie ahead once you get ITIL certified.
What is ITIL?
A few decades ago, Information Technology was complex and expensive and only skilled professionals understood it. People with great technical expertise used to be part of IT departments and they were the ones who consulted businesses on the IT system and components. Unfortunately, very few of them had a sound understanding of what businesses really needed. This wasn’t the only problem. Large IT organizations were merely managing technology rather than providing services.
The development of the ITIL framework led to the standardization of IT processes. This was the time when IT companies shifted their focus on providing services to their customers rather than just managing technology. ITIL laid a strong emphasis on standardization of processes which helped IT companies in two ways:
- Improving the quality of services
- Reducing the cost of service delivery
It also reduced the dependencies of the advice of the IT professionals in the business and commercial matters and it bridged the gap between technology and business considerably. IT companies became more efficient and effective whenever they adopted ITIL processes. For example
- Implementing incident management helped in resolving incidents quickly at low costs (they needed fewer resources to resolve incidents)
- Introducing capacity management that meant that the IT infrastructure was less expensive and more responsive to business demand
A brief History of ITIL
Before explaining details of ITIL certifications, let us have a look at a brief history of ITIL:
|1980s||CCTA developed a practical framework for “identifying, planning, delivering and supporting IT services to the business.” ITIL was a library of books – Information Technology Infrastructure Library – that discussed specific IT service management (ITSM) best practices, based on recommendations from the CCTA.|
|1986-96||Initial publication of Version 1 of ITIL consisted of 30 plus volumes|
|1/1/2000||ITIL Version 2 had eight sets of books that grouped related process guidelines for the various aspects of IT, namely services, applications, and management.|
|2007||ITIL Version 3 (ITIL V3 also known as ITIL 2007)consisted of 26 functions and processes that were contained in five core publications namely, Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.|
|2011||ITIL 2011 edition defined the formal processes that were not defined earlier and rectified various errors and inconsistencies that had crept in over the years.ITIL 2011 continues to be in use today.|
ITIL Certifications Overview and Credit System
ITIL credit system follows a modular system where you receive credits on completion of each module. The credits earned become qualifying criteria for next module.
ITIL Foundation – ITIL foundation deals with key concepts, elements and terminology of ITIL services lifecycle management. The first level of ITIL certification with 40 multiple choice question. There is no prerequisite to undertake this certification. It awards 2 credits to successful candidates. No prerequisites are required to take this examination.
ITIL Practitioner – ITIL Practitioner comes after Foundation and is designed to help people implement what they learned in Foundation. ITIL Practitioner training classes are full on workshops that help students implement what they learned in Foundation. It awards 3 credits to successful candidates however it is not a prerequisite to take ITIL Intermediate or other advance level exams.
ITIL Intermediate – The eligibility criteriafor ITILintermediate level requires candidates to have passed ITIL Foundation and complete an accredited training course.Candidates are awarded 15 or 16 credits upon successful completion of ITIL Intermediate exams. There are two elements in intermediate level, Service Lifecycle examinations and Service Capability examinations.
Service Lifecycle examinations includes
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
Service capability examinations include
- Planning Protection & Optimization
- Release Control & Validation
- Operational Support & Analysis and
- Service Offerings and Agreements
ITIL Managing Across the Lifecycle – You must pass ITIL Foundation and ITIL intermediate level exam and earn a total of 17 credits to be eligible for ITIL Managing Across the Lifecycle (MALC) exam. You will earn5 credits on successful completion of MALC exam.
ITIL Expert Level – You should have earned 22 credits from ITIL Foundation exam, ITIL intermediate level exam and MALC exam to be eligible for ITIL expert level exam.
ITIL Master Qualification – You must be ITIL expert level qualified to appear for ITIL master qualification. To achieve this qualification, you must “explain and justify how you selected and individually applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments. (Source: www.exin.com)”
Benefits of ITIL certifications for Individuals
ITIL certifications will definitely boost your career and salary prospects. According to various surveys, ITIL certification is one of the top 20 most sought after certifications (in IT industry) in the world. According to an “Indeed” survey, professionals with ITIL certifications earn 38% higher salary as compared to their non-certified peers. Here is a trend of salaries of ITIL certified individuals over past few years:
Job Titles For ITIL Professionals
The job titles or designations entirely depend on level of ITIL certifications as well as years of experience in IT industry. After completing ITIL Foundation exam successfully you may enter industry as a Business Analyst or Solution Engineer. At middle and senior level you may become Change Management Manager, Service Delivery Manager, Program Manager – IT, Director – Information Technology, etc.
Advantages of ITIL implementation for Organizations
Most of the major IT companies have implemented ITIL. An ITIL implementation report from Gartner says, “clients have identified improved customer satisfaction with IT services, better communications and information flows between IT staff and customers, and reduced costs in developing procedures and practices within an enterprise”. According to a Forrester survey, more than 80% of businesses thought that “ITIL had improved their organizational productivity and service quality significantly”.
If implemented correctly, organizations can derive the following benefits in the medium to long term
- Improved quality of the services
- Reduction in cost of delivery IT services
- Creating values for their customers and meeting business requirements
- Achieving excellence in whatever they do – Continuously improving the processes
- Improved coordination with clients and partners
- Easy to scale the business
- Focus on SLAs (Service Level Agreements)
Cost of ITIL Certification
Here is a list of pricing for EXIN ITIL Exam cost and passing criteria
|Course||Pricing (USD)||No of Questions||Pass marks|
|ITIL Managing Across Lifecycle||275||10||70%|
|ITIL Practitioner||319||40 based on a scenario||70%|
You can save some bucks on your ITIL examination fee. Contact us on email@example.com and we will arrange a coupon code for you.
Cost of ITIL Training Program
The cost of ITIL certification courses differs from institute to institute. It depends on the experience of the instructors, their competencies and track record. While selecting a training institute, you mustn’t focus entirely on the cost. It is necessary that you strike the right balance between the cost and other above mentioned factors. GogoTraining offers an excellent combination when it comes to cost and the experiences and skills of the trainers.
You can check out the cost of training program here: https://gogotraining.com/training/libraries/17/itil/
If you want to know more details or have any queries, just send an email at firstname.lastname@example.org for current discount and offers on ITIL training programs.
Advantages of our Online ITIL Training Courses
- Instructor Led Training Program
- Experienced Instructors with 20+ years industry experience
- Access to Instructors for support and queries
- Self-paced learning – You can learn at any time as per your convenience
- Cost effective as compared to classroom programs.
You can take advantage of these benefits and much more from the online courses at GogoTraining. We ensure that our students get the necessary support and incubation that will allow them to not just complete the certification courses in a convenient manner but groom them as efficient ITIL professionals with the required competencies and skills.
How to choose right training provider for ITIL Certification?
The first thing is to ensure that you enroll only to an Accredited Training Service Provider and Examination Institute.
There are a number of Accredited Training Organizations (ATOs)those that have been fully accredited by an approved Examination Institute and provide ITIL certification courses, both online and in person.
- Check their track record
- Instructor’s experience
- Course Details
- Pass Percentage
GogoTraining is an Accredited ITIL Training Organization. Accredited by Axelos and EXIN in ITIL Foundation through MALC and will be releasing the ITIL Practitioner course Summer 2016. Course authors have been working in teaching in the field for over 20 years and are considered top in their field. GogoTraining has the necessary accreditation and we have helped numerous ITIL aspirants to realize their potential of becoming successful ITIL professionals.
Still have a query? We are here to help. If you want to know more details, have any questions, or would like to find out about current discount offers on ITIL Training Programs contact email@example.com.