Is ITIL 4 Strategic Leader the Pathway to Organizational Success?

Tuesday, 13 October, 2020

I was talking to my good friend Corde Wager (ITIL 4 Managing Professional and all around good guy) today about how to explain the significance of the ITIL 4 Strategic Leader Program and he said:

“ITIL V3 showed us how to manage processes.   With the growth of digital technology throughout the corporation and the advent of ITIL 4, organizations have to grow beyond processes and learn how to create successful digital direction for the entire organization and their customer base.  To do this IT Leaders need to learn how to create and integrate a digital strategy.   In addition, key managers and executives throughout the corporation need to be a part of this process.  Technology is everywhere and this is just the beginning.  Without an organizationally created and endorsed digital strategy, organizations will not see the future or be prepared for opportunities it offers.”

After I spoke to Corde, I received my weekly newsletter from Ian Sachs of Rick Resource that gives us the icing on the cake so to speak on the importance of becoming an ITIL 4 Strategic Leader.  Make sure you don’t get left behind.  I couldn’t have said it better (see below).  Thank you Ian Sachs of Risk Resource.

 

Food for Thought: Projecting the Future

Many of the world’s most influential businesspeople and industry leaders failed to fully appreciate the capabilities of their own work while underestimating or misinterpreting the future. There is no better way to point this out than to consider some of the past century’s most prominent examples.

  • 1893 – Postmaster General John Wanamaker stated that the U.S. mail would be delivered by stagecoach and horseback, even 100 years in the future.
  • 1899 – Charles H. Duell, commissioner of the U.S. Office of Patents, said, “Everything that can be invented has been invented.”
  • 1903 – The New York Times declared that flying machines were a waste of time just a week before the Wright brothers successfully flew their airplane at Kitty Hawk, North Carolina.
  • 1927 – Harry M. Warner, one of the founders of Warner Brothers, remarked during the era of silent movies, “Who the hell wants to hear actors talk?”
  • 1943 – Thomas Watson, chairman of IBM, said “I think there is a world market for maybe five computers.”
  • 2000 – John Antioco, CEO of Blockbuster, overlooked the capabilities of internet “streaming” and turned down an offer to buy Netflix for $50M. Blockbuster, the company that pioneered movie rentals, filed for bankruptcy in 2010.

As our society continues to course through exponential growth in technology, innovation, living standards, and of course, a pandemic, it’s important to remain prudent and to think through all possible outcomes and scenarios before turning down opportunities or accepting new ones. Leave your ego and stubbornness at the door and make room for more thoughts and opinions. Don’t be too quick to stick with comfortable decisions. History rewards those who were bold – the gamblers that bet on the future and not against it.

 

Don’t get left behind.  To Learn More about the GogoTraining ITIL 4 Strategic Leader Program, Click Here.

To ready the full article by Ian Sachs, Click here  

 

Do You Have What it Takes to Become an ITIL 4 Strategic Leader?

Friday, 11 September, 2020

The ITIL 4 Strategic Leader Designation is an exciting Senior, Leader-Level, Certification.  It is designed for professionals across all organizations who are involved in crafting digital vision and shaping IT and business strategy.  When you achieve the Strategic Leader designation you will be a part of an exclusive group of professionals who hold the most valued ITIL 4 Leadership Certification.

 

Strategic Leader Requirements

The ITIL 4 Strategic Leader Certification is a true Leader-Level Certification.  In order to achieve the Strategic Leader Certification candidates must:

  1. Have 3 or more years of Management Experience
  2. Have the required course prerequisites described below
  3. Receive a passing mark on the 4 Digital and IT Strategy Course Assignments
  4. Complete the Accredited Digital and IT Strategy Course.
  5. Take and pass the ITIL 4 Leader:  Digital and IT Strategy Exam given by PeopleCert

 

Strategic Leader Courses

This program consists of 2 courses:

 

Strategic Leader Pathways

There are 3 ways to qualify to take the Digital & IT Strategy course which is required to become an ITIL 4 Strategic Leader.

  1. Shortest Way – 1 Course Required

Everyone who holds the ITIL 4 Managing Professional Transition Certification or who holds the ITIL Strategist Direct, Plan and Control Certification, may go straight to the Strategic Leader Course.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020. 

  1. Next Shortest – 2 Courses Required

If you hold the ITIL 4 Foundation Certification you qualify to take the Direct, Plan and Improve course followed by the ITIL 4 Leader, Digital and IT Strategy.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

  1. Need It All – 3 Courses Required

If you hold the ITIL V3 Foundation Certificate or are NEW to ITIL, then you need to start with the ITIL 4 Foundation Course followed by DPI and DITS.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

 

Need Help?

Click Here and share your ITIL training and certification experience with us and we will get back to you within 48 hours with a custom training plan.  For everything else, contact us by email at customerservice@gogotraining.com or by phone at 877.546.4446.  We are standing by to help.

 

How to Become an ITIL 4 Strategic Leader

Tuesday, 18 August, 2020

Are you planning on becoming an ITIL 4 Strategic Leader?  If yes, read on…The ITIL 4 Strategic Leader Designation consists of 2 courses, however, depending on your background you may only have to take one of them.  Here is how it works:

There are two courses in the Strategic Leader Path:

Now here is where it gets tricky:

  1. If you took the ITIL 4 Managing Professional Transition course, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
  2. If you took Direct, Plan and Improve as part of your Managing Professional series of courses, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
  3. If you are new to ITIL 4, then you need to take the ITIL 4 Foundation course before you can take either DPI or DITS.

Exclusive Pre-Release Offer

GogoTraining is very excited to announce that Dr. Suzanne Van Hove’s ITIL Leader: Digital and IT Strategy course will release late September when PeopleCert launches the course.  In honor of the release we are offering are offering an EXCLUSIVE Pre-Sale Offer that gives you a $400 Discount and reduces the course to $895.

 Do you  Qualify to take the Digital and IT Strategy Course?

 In order to take the course you must have a minimum of 3 years’ experience as a Manager and have taken either the ITIL 4 Foundation course or the ITIL 4 Managing Professional Transition course.

How Does This Course Differ From All Other ITIL Courses?

  • You have to be a manager with a minimum of 3 years experience to take the course
  • You have to complete 4 class assignments with a pass mark to take the exam
  • The exam focuses on the application of the knowledge you have learned

Who Grades your Assignments?

Dr. Van Hove personally grades your assignments and answers your questions.

What is Included in this Great Package?

This package sells for $1,295 and is available on this pre-release special offer for only $895:  When you purchase this bundle you receive:

  • The Digital and IT Strategy Video Course
  • 4 Case Studies with instructor review and assessment
  • The Official AXELOS DITS Publication, PDF Version
  • 1 PeopleCert Exam Voucher
  • 1 Free PeopleCert Exam Retake
  • Q&A with Dr. Van Hove

Save $400 on this EXCLUSIVE Pre-Sale Offer Today!

Free Accredited ITIL Training

Tuesday, 19 May, 2020

In order to help students out, GogoTraining is including a fully accredited ITIL Training course with each exam voucher that is purchased May 2020.  The course and exam are both valid for 1 year from the date of purchase.

What does this mean? 

It means that you can purchase today and receive 1 year access to the course for free and take the exam anytime in the next 12 months.

How to Get Your Free Course:

  • Click on this link:  https://gogotraining.com/training/exams/itil/
  • Select the exam vouchers you would like to have and check out
  • The courses you purchase will be placed in your account within 24 hours.
    • Courses come with 1 year access
    • Exams come with 1 year access

Have Questions or need to train a ton of people?

Call us at 877.546.4446 or email customerservice@gogotraining.com

 

4 Ways to Navigate ITIL 4

Tuesday, 7 January, 2020

ITIL migrated from version 3 to version 4 in 2019 with the release of the Foundation course and the Managing Professional Transition course. The subsequent courses will be released throughout 2020 so if you are in service management, involved in ITIL v3 or looking to get into the area, now is a good time to understand what it’s all about.

Quick Refresher:

ITIL V3 is alive and well for at least a year and 60 to 70% of ITIL 4 comes from ITILV3. In ITIL 4 there are two tracks, Managing Professional and Digital Leader. The first path to be developed by AXELOS is Managing Professional. It consists of 4 courses and AXELOS created a bridge course for V3 certification holders with 17 or more credits called the Managing Professional Transition course. It allows V3 credit holders to take 1 course instead of 4 to receive the Managing Professional certification.

If you are ready to dip your feet into the ITIL 4 world, there are several ways to start depending on your position. Here is a quick look at the best way to get started. If you don’t see a category that fits your background, Contact Us.

I am a Manager/Executive

The ITIL 4 Executive Review Course is the one for you. It is a 3 hour video course by Dr. Suzanne Van Hove and Doug Tedder. Quick and easy and the price is right – Only $95 Buy Now – (List Price $495/You Save $400)

I am an ITIL V3 Foundation Certificate Holder

We recommend the full ITIL 4 Foundation Course. Complete with the fully Accredited Video course by Dr. Suzanne Van Hove and all official courseware including the student guide, candidate syllabus, recommended reading, exam guide and tips, glossary, training plan and two (2) AXELOS Sample Exams, 1 exam voucher and this month only + 1 Free Exam Re-Take – Only $495 Buy Now – (List Price $783/You Save $288)

I hold the ITIL V3 Foundation + 1 or more ITIL Intermediate Certifications

Axelos is giving everyone who holds 17 or more ITIL V3 credits the opportunity to take just 1 course and become an ITIL 4 Managing Professional. Why is this good? Because…

    • 60 to 70% of ITIL 4 content comes from ITIL V3
    • ITIL V3 Intermediate exams are $73 less than ITIL 4 exams – so you can save up to $292 on exam fees when you complete the V3 path
    • You only have to take 1 ITIL 4 course to become an ITIL 4 Managing Professional
    • ITIL V3 courses are $400 less expensive than ITIL 4 courses – so you can save up to $1,600 on course fees
    • Click HERE to tell us how many Accredited ITIL V3 course/exam packages you need and we will get a customized savings package

I have 17 ITIL V3 Credits or More

Then you can go straight to the ITIL 4 Managing Professional Transition course. 1 course, 1 exam and you are an ITIL 4 Managing Professional. This package includes the PeopleCert Accredited course, 1 Exam Voucher AND 1 Free Exam Retake for only $865 – (List Price is $1,353/You Save $488)

NOTE: These offers are valid January 2020 only and may not be combined with other offers. Have questions? Email us or call us at 877.546.4446.

ITIL 4 – Now Everyone Can Make Sense of IT

Wednesday, 13 November, 2019

by Nikola Gaydarov

I am an ITIL v3 Expert and I have been teaching ITIL for the last 5 years. During this time, I had many discussions with my students on how ITIL can be improved. We went up and down the phases and the process and as a result I have written some articles with ideas that came up. I even wrote an article called ITIL v4 well over a year before the official announcement was done. You can imagine the enthusiasm and the feelings I had, when the real work on the new update started. I have been even part of the whole discussion about the name – would it be v4, v3 2019 or just 4. It was great fun.

Leaving some time for the dust to settle, I decided to go for ITIL 4 Foundation certification few weeks ago. I got the book, I got access to a training and started reading.

It quickly became obvious that ITIL 4 would change the game. We are now ready to talk about value, value system and value streams. The best side of it, is that ITIL 4 is written in such a way that everyone can understand and relate to it.

In this article I will try to show you some great ideas laid down from ITIL 4 and why you might want to certify yourself on the Foundation level. Ultimately, I want to prove that ITIL 4 is good for every one of you.

So, let’s start with ITIL 4.

 

Why ITIL 4

The first thing that struck me was… We now have a definition of Value. Though it may seem funny, in v3 Value there was no such definition.

The next big thing is, of course, the Service Value System (SVS). There are a few other frameworks that have defined similar models, but here we can see the legacy and the new ideas in one model. ITIL 4 has kept and even promoted to the highest possible level the Guiding Principles.

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

We can see how Governance and Continual Improvement fit as well.

Major change in this version are the Practices and the Service Value Chain. The first will extend our process driven model by focusing more on the Why, and the latest define the so called Value Streams.

Value Streams are a big improvement over what we had as a delivery model in v3. They mix activities and practices to deliver value. How great is that?

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

And the good ideas go even further. We now have six activities: Plan, Improve, Engage, Design and Transition, Deliver and Support and Obtain and Build. Why is this a good thing? It is good because we now have focus. Is what I am doing an Engagement or Design and Transition activity? Are there any related best practices to how we engage with our customers? Do we have predefined procedures and guidelines? The list can go on. In short, we are given a high-level system, which can be split into activities and practices with a focus on value. It looks a lot better and a lot more up-to-date, doesn’t it?

I will go into detail, but we now have 34 Practices split into three groups. I think these are plenty of practices 😊 Major point is that we now have Business Analysis, Risk Management, Portfolio and Project Management, Deployment and Software Management. It looks sound from a practical perspective.

 

The 4 Dimensions of Service Management

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

Last, but not least are the 4 dimensions of service management. They were always there, but we somehow always forgot about them. Something like the pink elephant in the room – it is there but it seems no one is paying enough attention. Emphasizing the importance of People, Information, Partners and Value Streams is a great way to deliver better and better services.

The more you read, the more you think ”Hey, this looks cool, I should certify”, don’t you?

Well, I thought the same, so I did it 😊

 

Why ITIL 4 Foundation

I have taken an online prerecorded training with a great quality. I read the book several times and done the mockup exams. The practical example about Axle Car Hire was a great help. You can easily understand and relate to theory, if you are given a practical example. The exam was straightforward, not easy, not hard. Well, I am an Expert, so I was close to perfection 😊

Source: AXELOS

Why do you need to certify? The main reason, of course, is that ITIL 4 will follow up on the steps of ITIL v3 2011 and become a well known and well used best practice framework. The certificate will be valid at least for several years and will be known throughout the globe. So, don’t wait, just go for it…

 

ITIL 4 Managing Professional Transitional Module FAQ

Thursday, 19 September, 2019

 

Who can take ITIL 4 Managing Professional Transition Certification Training?

  • All ITIL Experts
  • Anyone with 17 or more ITIL V3 credits
  • Anyone with 15 ITIL V3 Intermediate credits and ITIL 4 Foundation

Who can teach ITIL 4 Managing Professional Transition Certification Training?

  • Accredited ITIL Trainers who hold MALC or a minimum of 17 ITIL V3 credits and who complete the Managing Professional Transition Train-The-Trainer videos and take and pass the exam.

When will the ITIL 4 Managing Professional Transition Exam be available?

  • PeopleCert will release the exam on October 3, 2019

How much will the ITIL 4 Managing Professional Transition Course Exam cost?

  • The exam price is expected to be $469.

Which Exam Institute provides the ITIL 4 Managing Professional Transition Exam?

  • PeopleCert

How is the ITIL 4 Managing Professional Transition Exam administered?

  • You can take the exam in a live classroom course or live online proctored anywhere anytime.

Do students have to take an Accredited Course to sit for the exam?

  • Yes, a certificate of completion from an Accredited Training Organization is required to sit for this exam.

Does PeopleCert Offer Exam Re-Takes for free?

  • No, you must pay for every exam.

When will the ITIL 4 Managing Professional Transition Certification Training Course be available?

  • AXELOS finalized the materials that go into the class mid-September therefore it is expected that training organizations will begin teaching courses in the October/November 2019 timeframe.

How long is the class?

  • Classroom courses are 4.5 days with the last half day dedicated to taking the exam.  Online self-paced courses are divided into video lectures, exercises, and sample exams.  It is expected that  students who take self-paced courses will spend 30 hours of study.

Do I need to read the 4 Managing Professional Books?

  • Yes, AXELOS highly recommends that every student has a copy of the 4 books and reads them in addition to taking a classroom, live online or self-paced video class.

Do I need to take the ITIL 4 Foundation Course before I take the ITIL 4 Managing Professional Transition Certification Training Course?

  • It is highly recommended that you take the ITIL 4 Foundation course or purchase and read the ITIL 4 Foundation book from AXELOS as the concepts covered in the ITIL 4 Foundation course will help you achieve the best learning experience when you take the ITIL 4 Managing Professional Transition course.

 

Get Your Managing Professional Certification Today!

Wednesday, 31 July, 2019

 

The Facts: If you have 17 ITIL V3 credits or more, then you can become an ITIL 4 Managing Professional October 2019. With 17 ITIL V3 credits, AXELOS is allowing you to become an ITIL 4 Managing Professional by taking only 1 course and exam instead of 5 courses and exams.

In addition, you will get to become ITIL 4 Managing Professional Certified in October 2019. Everyone without the 17 credits will need to wait for at least 6 to 12 months to get this certification because AXELOS has not created the courses or the exams for the Managing Professional Track yet.

 

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

 

What’s Included:  This package is designed to give you all the ITIL V3 credits you need to go directly into the ITIL 4 Managing Professional Transition course and become one of the first to become an ITIL 4 Managing Professional.  In this package you receive:

  • The ITIL Foundation Courses (V3 and ITIL 4)
  • 5 ITIL V3 Lifecycle Courses
  • 4 ITIL V3 Capability courses
  • The Managing Professional Transition Course
  • Course Transcripts
  • Certificates of Completion
  • $100 off all ITIL V3 and ITIL 4 Exams

 

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

Extra Bonus:  Once you achieve your Managing Professional designation you only have to take the ITIL Leader course to become an ITIL 4 Strategic Leader.

 

 

ITIL Certification: The Road from ITIL Foundation to Expert

Tuesday, 29 May, 2018

What is ITIL?

ITIL is an acronym for the Information Technology Infrastructure Library that was created in the 1980s by the UK Government’s Central Computer and Telecommunications Agency. The agency understood that a set of standardized service management practices was necessary to align service management delivery from one agency to another. What started out as a set of recommendations grew into ITIL V1. ITIL has had several versions with V1 arriving in late 80s, V2 in late 90s, V3 in 2007 and then ITIL 2011. ITIL is currently undergoing another revision to include how ITIL relates to other frameworks and standards including Agile, DevOps, Lean, ISO 20000 and more.

Who Uses ITIL Today?

The figures vary. In Europe it is suggested that up to 70% of European business leaders consider ITIL a must have in their organizations . Outside of the UK the number of organizations that have adopted and adapted ITIL is estimated to be around 33%.

Why Do Organizations Adopt ITIL?

When organizations adopt and adapt ITIL, they ensure that their services are delivered according to well defined best practices that allows them to increase customer satisfaction and better manage their processes and reduce costs.

ITIL Certification Salaries

No doubt certifications assist in higher paying jobs and raises. Most report that holding an ITIL Foundation Certification can jump your salary $5,000 to as much as $13,000. The 2016 Global Knowledge IT Skills and Salary Report shares that the average salary for ITIL-certified professionals ranges from $92,000 to $105,842 and that more than 90 percent of respondents to their survey reported their average salary with an ITIL Foundation certificate exceeded $98,000.

How to Get ITIL Certifications

#1 – ITIL Foundation

You start with the Foundation Certification. It is a TON of information. There is no requirement to take an accredited course to pass the exam, however it is HIGHLY recommended. The exam is 100% on the content in the course. When you take an Accredited ITIL Foundation course then you know for sure you are getting all the info you need to pass. Courses are available live at training organization location, live online and On-Demand to give you ultimate flexibility.

#2 – What Next After ITIL Foundation?

After ITIL Foundation Certification you can go on to become ITIL Practitioner Certified or move into the ITIL Intermediate courses.

ROUTE 1 = ITIL Practitioner

This is a relatively new certification that was released about 2 years ago and it is the only course out of 12 that actually shows students how to adopt and adapt ITIL. ITIL Practitioner like ITIL Foundation has no formal training requirement, however, it has the lowest pass rate of all 12 exams. There is a great deal of knowledge and practical experience required to pass this exam and we do not recommend students take this exam without having (1) taken the ITIL Practitioner course and (2) taken at least one of the ITIL Intermediate courses. The exam requires you to adopt and adapt what you learned. It is not repeating concepts. It is the most expensive ITIL exam retailing at $469 from PeopleCert.

Route 2 = The ITIL Intermediate Path

This is the second option and the more common path following ITIL Foundation Certification. AND – YOU MUST hold an ITIL Foundation certificate to take these exams. To take any of these exams you MUST have taken an Accredited Course and hold a Certificate of Completion. The Intermediate series is made up of 9 courses split into a Lifecycle track and a Capability track. You can stick with one path or mix and match from the both.

i. Intermediate Service Lifecycle Courses – Managers take this path

1. Service Strategy
2. Service Transition
3. Service Design
4. Service Operation
5. Continual Service Improvement

ii. Intermediate Capability Courses – The people who do the work/implement ITIL take this path

1. Service Offerings and Agreements
2. Planning, Protection and Optimization
3. Release, Control and Validation
4. Operational Support and Analysis

#3 – Becoming an ITIL Expert

After Foundation and completing 17 credits in one of these paths or a combination of courses (some people like to mix and match), then the student has enough points to take the Managing Across the Lifecycle course (MALC) which allows them to sit for the MALC exam. You need a minimum of 17 credits to take MALC.

a. Foundation is 2 credits
b. Lifecycle course are 3 each
c. Capability are 4 each
d. MALC is 5

#4 – PeopleCert Certification Exam

Once you have prepared for an exam and hold the required Certificate of Completion for the Intermediate and MALC courses, then you are ready to purchase and take your exam. The official exam provider for all ITIL exams as of January 1, 2018 is PeopleCert. You can purchase your ITIL Exams from PeopleCert directly or from an Authorized Exam Organization. Exams can be taken at exam centers and Online so you can take them from the comfort of your home or office.

We hope this article on ITIL Certification has been informative and helpful. If you have any questions, we are here to help. You can reach us by phone at, 877.546.4446 or via email at, customerservice@gogotraining.com

Is ITIL Online Training For You?

Tuesday, 9 January, 2018

laptop-2562325_640

 

Is ITIL Online Training For You?

It used to be that when you were ready to get your ITIL Certifications you signed up for a live instructor-ed, classroom-delivered course.  When you did that, you had to get approval to take off from work and the budget to take the class.  Live ITIL classroom courses can cost anywhere from $1,200 to $3,500 depending on the course, the length of the course and whether or not the certification exam was included in the cost of the training.  With training budgets being the first to be hit when budgets are tightened, many individuals and organizations are turning to online self-paced ITIL courses.

Online self-paced ITIL training has many benefits:

  • You can train on your timeframe
  • You can train from any location
  • Courses are available 24/7
  • You can repeat and rewind in order to master the materials
  • Pricing is at 50 to 75% lower than classroom training

The Downside to Online Self-Paced ITIL Training

The biggest downside is time.  Whenever you are assigned or decide to take a class you MUST allocate the time to take the class.  We have found that the most successful students setup a schedule and, if assigned by their company, get approval to take the time to take the class from their manager.  This ensures that there is a timetable and approval to take the class.  Almost like getting approval to take a live class.   When you treat an online class like a live class you will have a much better chance of completing the class and sitting for the certification exam.

 Goal Setting and Time Allocation

If you are good at managing your time and setting goals, then online self-paced training will be a good vehicle for you to achieve your goals in a timely and cost-effective manner.  The most important thing to do is to set your goals and to allocate the time to achieve them.  The next most important thing is to find a course that is engaging.  There are courses taught by computers and animation and there are courses taught by real instructors.  Everyone has different interests and most companies allow you to sample their courses before you buy them.  Take the time to sample and find the type of course that you find most engaging.

How to Pick A Great Online Self-Paced ITIL Training Class

The most important feature of any online self-paced class is that it is created by an expert instructor and designed and proven to be a successful knowledge transfer course.  For example, there are organizations today that allow anyone to put up a course without checking the author’s credentials.  To be successful you want to make sure that the organization you choose is working with expert instructors.  You want to make sure that the classes are accredited.  In the case of ITIL you want to make sure that the courses are taught by ITIL Experts and that they include sample exams, exercises designed to help you master the materials and you want to be able to ask the instructor questions.  Do not accept a substitute.

Check Box for Success

 Here are a list of questions you will want to ask to help ensure your success:

  • Is the class accredited?
  • Is it taught by an ITIL Expert?
  • Does the course come with exercises?
  • Does the course come with sample exams?
  • What kind of support comes with the class?
  • Do I have access to the instructor to ask questions?
  • How long do I have access to the class?
  • Can I take the course as many times as I need to in order to master the content?
  • Does the course come with exam tips?

 Have Questions?  Need a Price Quote?

The team at GogoTraining is here to help.  Have a question about a certification?  Need help planning your training roadmap?  Looking for a course and exam package?  Call us at 877.546.4446 or email us at customerservice@gogotraining.com