Most businesses do not appreciate network uptime until it is down.  Few people realize how much loss can occur when the network or servers are not operating correctly until they see entire departments of people idle and searching for something to fill their time while repairs are put into effect.

CDW took a look at the problem in a survey run last year and released recently.  In their 2010 CDW Business Continuity Straw Poll, CDW asked 7,099 IT managers about uptime and 1,794 reported they had experienced a network disruption of more than four hours since July 2009.  The survey was closed after obtaining 200 completed responses from SMB’s with over 100 employees.

Two major take-away points from the report:

• From the 25% of the initial set that suffered significant outage and the average number of days business was closed due to such circumstances, CDW estimated these cost roughly $1.7 billion in lost profits last year.
• 82% of the most significant outages could have been avoided by enacting measures found in any comprehensive business continuity/disaster recovery plan.

Enter ITIL, the Information Technology Infrastructure Library.  ITIL is concerned with best practices surrounding the management of information technology.  As a certification path, it starts out with the Foundations level which establishes, well, a foundation of BP understanding and an important overview of the landscape.

From there, important information technology service management (ITSM) issues are covered at the Intermediate level.  One of them is the ITIL Planning, Protection and Optimization course which covers such mission-critical subjects as capacity management, availability management, IT service continuity management, information security management and demand management.  Sound familiar?  Probably because these are the things that would have saved those 1,794 IT manager’s.

More to the point, these are the things that would have saved $1.7 billion of loss last year.  Considering the cost of obtaining ITIL certification in order to implement these management best practices, the business case is more than established.

On top of it, ITIL training doesn’t have to be expensive or time consuming.  Travel and in-person expenses are easily saved through providers like GogoTraining, an APMG ITIL authorized training organization (ATO), who delivers online, self-paced ITIL v3 certification training courses.  Due to a unique business model and the savings afforded with online delivery, GogoTraining courses are among the most affordable on the market (online courses are in the low hundreds!).  For ITIL, you can get the ITIL v3 Foundation for $448 (two courses on a buy-one-get-one package) and then enough Intermediate courses to fulfill the credit requirement to sit for Intermediate certification, all for mere hundreds of dollars.  To save hundreds of thousands or even millions of dollars?  There isn’t much to argue on that point. 

If your business has not considered the potential of downtime and the impact to the bottom line, a great way to start would be to obtain ITIL certification in order to put in place IT management best practices to avoid them in the first place.

Expanding activity and energy in the IT industry is indicating a good time for investing in IT skill education and certification.  Based on activity, the economic outlook in the industry and in general is much stronger than in recent years.  Early adopter of key skill sets are likely to see above-average career opportunities.

In 2010, mergers and acquisitions in the technology sector have picked up significantly over recent years which is signaling a return of confidence by technology companies.  Overall this bodes well for the economy as the disposition of the tech industry is often found to be a bellwether for the overall economy.

According to John Shea of Berkery Noyes, mergers and acquisitions indicate how people are viewing the economy 3-4 years in the future. Not only did activity rise but the prices paid were at pre-recession levels.  In 2010 there were 1,121 transactions in the software industry versus 819 in 2009.  Value of those deals was up over 100% as well.  Niche software, business software and infrastructure software saw the most activity, according to the Berkery Noyes report.

Increased M&A activity in the previous year coupled with renewed vigor in enterprise-level pursuit of significant projects such as entering Cloud Computing and enabling workforces with tablets and custom mobile apps are all indications of how investing in an information technology career – new or existing – is likely to provide positive returns over the coming years.

Interested in enhancing an existing IT skill or acquiring a new one? Check out GogoTraining’s online IT training course catalog.  From Oracle certification exam prep training to Android mobile development training program, there’s something for everyone.

A gap exists between today’s composition of IT groups and what is needed for enterprises to maximize return on systems investments, so say CIOs in a recent survey.

CIO magazine and the MIT Center for Information Systems Research (CISR) asked 370 CIOs about the makeup and goals of their organizations.  The CIOs indicated a new “value proposition” for IT was to move beyond building and running systems and into a space that contributes more fundamental business value to the enterprise.  This represents at least a partial shift of responsibility away from other departments who are often tasked with providing the ultimate value out of systems created and maintained by the IT department.

Skills such as vendor managers, IT/business experts, data and analytics experts, and application developers top out where it comes to skill sets needed to make that value proposition a reality.

IT/Business experts are the hybrids we discussed recently, people who have depth in both and are able to tie them together in meaningful ways.  One example are IT service managers who are not necessarily technologists but manage technology for the business.  ITIL certification and project management certification are highly advisable for those in such positions and are sure to be hired first in a glut of applicants.

Application developers will have specific skills that vary depending on the chosen technology.  Particular hot spots include Java, Oracle and Android application development.  Pursuing training in any of these areas is very desirable when seeking to build a strong resume.

GogoTraining continues to create new learning opportunities that allow IT professionals of any experience level to build a foundation for reliable job security and employability.

What area could you train for that would really make your resume stand out?

High growth in demand and compensation for non-certified IT skill sets has occurred for four straight quarters and is projected to continue, outpacing certified skills which have been experiencing comparatively anemic activity in the same timeframe, according to a new report by Foote Partners.

Factors cited as responsible for the growth include a focus on skill-based acquisition (creating more contract and consulting positions), increasingly distributed IT responsibilities in organizations, and the evolution of “hybrid IT/business professionals.”

“Technology and business skills have in effect collapsed into each other, creating legions of what our firm refers to generically as hybrid IT/business professionals.  New hybrid jobs and job titles have been created throughout the enterprise,” said David Foote, co-founder and CEO of Foote Partners. “Globalization and competitive pressures have accelerated the popularity of hybrid IT/business professionals and in turn energized market demand and interest in paying cash premiums for hundreds of certified and non-certified IT skills.”

Foote said the economic recession had a hand to play in the skill-based approach and rise in hybrid positions yet the story of evolving the IT workforce started earlier. “The truth is that IT and business leaders have been struggling with transforming the IT workforce for years, trying to make it more agile, flexible, nimble, whatever you want to call it, said Foote. “What the recession did was help leaders get ‘unstuck.’  More focused and motivated.  The pressure to get on the other side of this transition is enormous.”  Foote mentions the “end game” is to find a way to “react quicker, execute faster and more predictably.”

Of the certifications showing continued growth in worth, VMware is at the top showing an average compensation premium of 8.5%.  As virtualization and other areas tied to Cloud Computing grow, relevant certifications will continue to rise in value commensurately.  Other certifications seeing rise in value include those from Red Hat and Oracle.

Non-certified skills which saw a sustained lift for four consecutive quarters include database, application development tools, SAP/ERP, Web/e-commerce and methodology and process management.

GogoTraining provides outstanding quality technology and management training at an affordable price.  IT and technical management professionals of all stages in experience and academic background are encouraged to meet the needs of today’s job market, ensure longevity and increase your chances for above-average compensation by identifying a training path and getting started with GogoTraining today.

There is a myth persisting where it comes to data center jobs.  Those willing to understand the true landscape stand to gain a great deal in the job market.

The myth is that data center jobs are going away as enterprises move to the Cloud.  It isn’t true.  Gartner analyst Dave Cappuccio sets us straight in pointing out that “when virtual infrastructures are using SAN’s, and Fiber Channel is running over Ethernet, who has responsibility for the overall storage environment; the network team, storage team, virtualization team, or server team?  All of the above.”

New recruits able to meet the demands of tomorrow’s data centers are needed.  Dr. Mickey Zandi points out that while “data center hiring isn’t in crisis yet, it’s already difficult to find qualified people.”  Consolidation of systems such as storage, network and computing save the data centers money but increase the qualification needed from employees. 

 Zandi recommends companies invest in the training needed to deal with these more advanced environments.  He points out that certifications will increase in importance, such as cloud-related certifications from Cisco, EMC and VMWare, and he recommends that workers do more training, research and learn other domains.

Learn more about IT certification paths for key technologies.

While heading to the Cloud may mean being able to outsource a number of infrastructure headaches, one responsibility remains squarely on the shoulder of any cloud-bound business: data management. Wherever your data is and by whom it is handled are separate issues from how it is managed.

Arthur Cole, writing for IT Business Edge, shows how movement to the cloud is introducing a more sophisticated, complex challenge where it comes to data management.  One such area where that challenge can be successfully addressed is using ITIL, or the Information Technology Infrastructure Library.  ITIL has successfully carved out space as a leading best practice documentation set by which professionals involved in IT service management can gain qualification.

Among the many definitions embodied by ITIL is the Business Service Management (BSM) specification.  Vikas Aggarwal, CEO of management firm Zyrion, asserts that many management platform vendors are working to retrofit their products in order to support the BSM spec.  “Business Service Management correlates data from different parts of the IT infrastructure and provides a service-oriented context,” says Aggarwal (in Cole’s article).  “That is the reason why BSM is such a key component in virtual and cloud environments.”

As businesses continue a growing mass movement toward the Cloud, disciplines such as ITIL will continue to be adopted throughout the industry.  As enterprises launch ITIL initiatives attached to their greater Cloud-based aspirations, professionals with ITIL certification are sure to thrive.

GogoTraining provides ITIL v3 Foundation and v3 Intermediate training courses.  They are online, self-paced and affordable.  Be sure to consider aquiring an ITIL certification if you are at all involved in IT service management (ITSM).

The U.K. Office of Government Commerce (OGC) began phasing out v2 publications and qualifications for ITIL in June of 2010.  The formal movement from v2 to v3 continues through June 30, 2011 when the availability of the Manager’s Bridging qualification ends.  At that point, ITIL will be offered strictly in the v3 format of qualification.

Information Technology Infrastructure Library (ITIL), the professional best practice definition for IT service management, is a valuable addition to anyone who is responsible for information technology service management.  There are four exam levels: Foundation, Intermediate, Expert and Master. 

Get ITIL Foundation and Intermediate training courses from GogoTraining, offering outstanding instruction from industry experts such as Neal Rowland, Sue Southern, and Helen Morris.

Have you updated to v3 yet?  Have you obtained your ITIL certification?