What is Your PeopleCert Region?

Monday, 3 June, 2024

 

 

 

 

Is GogoTraining a PeopleCert Accredited Training Provider?

Friday, 3 May, 2024

 

YES, GogoTraining is a PeopleCert Accredited Training Provider?

What Does That Mean?

It means that all the ITIL courses on the GogoTraining site have been officially reviewed and accredited by PeopleCert.  When you take one of these courses you are 100% sure that they cover all the Certification requirements and that they come with all the required documentation.

Does GogoTraining Offer PeopleCert Exam Vouchers?

Yes, as an Official PeopleCert Accredited Training Organization (ATO) all courses must include the PeopleCert Official Exam Voucher.

Is the PeopleCert Exam Voucher from GogoTraining Identical to the one from PeopleCert?

Yes, all PeopleCert exam vouchers come with the same content.  You can buy the exam voucher from PeopleCert or an ATO and you will get the very same content:

  • The Exam Voucher
  • The Official eBook
  • The Official Resource Kit

Why Should I Purchase ITIL Exam Vouchers from GogoTraining Versus PeopleCert?

For 2 very important reasons:

  • PeopleCert does not include Accredited Training with their Exam Vouchers – GogoTraining does!
  • PeopleCert does not discount their exam vouchers – GogoTraining does!

Bottomline:

  • GogoTraining offers the highest quality PeopleCert Accredited eLearning Training Courses and all courses come with the Official PeopleCert Exam Vouchers.
  • GogoTraining discounts exam vouchers for every region so you pay as little as possible for PeopleCert Exams.
  • GogoTraining courses include the required Letter of Course Attendance required for all courses after ITIL 4 Foundation.
  • GogoTraining courses include instructor support – learn and interact with your instructors.
  • GogoTraining offers the highest quality courses and the best customer service in the world!

Contact GogoTraining Customer Service Today!

 

ITIL 4 Practices Are Here!

Tuesday, 14 November, 2023

Find out what the ITIL Practitioner program is all about.

Two new YouTube videos and an article: 

  • ITIL 4 Practitioner: Service Desk | 1.0: Service Desk Practice
    • Click here for YouTube version
    • Click here for a Service Desk article by course instructor, David Cannon
  • ITIL 4 Specialist: Monitor, Support & Fulfil | Course Introduction
    • Here is an introduction to the course that combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department.

ITIL 4 Practitioner Courses and Links to Outlines

These self-paced classes explain how to use CMMI to address business goals and project challenges and avoid creating bloated documentation. The classes focus on Maturity Levels 2 and 3 of the Development and Services model.  

ITIL 4 Specialist: Monitor, Support and Fulfil

For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work.  In addition, it is a requirement for those wishing to become an ITIL 4 Master.  Whether you are beginning your journey as a service manager or aiming to take an important step in your certification, this course will give you what you need.

 

Lowest Cost Solution to ITIL Recertification – $395

Thursday, 22 June, 2023

When you purchase this package you will receive 1 ITIL 4 Practitioner course & exam package of your choice. This package retails for $595 and is yours this June for only $395 (you save $200). Taking this course & exam recertifies all your ITIL 4 certifications for an additional 3-years.

There are 3 ways to Recertify:

  • Take the same exam again – This package is $500 less than taking the same exam again
  • Pay for the MyAxelos subscription and give up 60 hours of your time – This package is $2,000 less than signing up for the MyAxelos subscription which costs $366 and 60 hours of your time
  • Purchase this package for $395 – the most economical way to stay ITIL 4 certified.

This package is the LOWEST way to recertify at only $395. When you purchase this package in June 2023 you will receive the course of your choice below and:

  • Lifetime Access to the Accredited PeopleCert Course
  • All Accredited Course Materials
  • Full Instructor Support to answer questions while you learn
  • The official AXELOS text book in pdf format
  • The official PeopleCert course support materials
  • Official Sample Exams
  • 1 PeopleCert exam voucher – valid for 1 year

Choose from one of the ITIL 4 Practitioner Courses courses below:

Please note that this offer cannot be combined with other offers and is valid June 2023. The 5 ITIL Practitioner courses are set to be released by July 30, 2023. When you purchase the pre-release special offer in June you lock in your discount. The exam voucher is valid for 1 year and can be purchased when you make this purchase or when the course is released. The exam voucher includes the AXELOS book in PDF format and the PeopleCert course support materials so if you want to get a jump on your studies, we can order the exam for you right away. If you have any questions Email GogoTraining Customer Service or call us at 877.546.4446.

 

Become An ITIL 4 Master

Monday, 12 June, 2023

Offer Rules:  This offer may not be combined with other offers.  The Monitor, Support & Fulfil course will be placed in your account no later than August 2023.  This offer is valid June 2023.  Pricing for this course is offered as a Pre-Release Sale.  Want more details on the courses?  Click on the links below:

 

How to Access your MyAxelos Subscription

Monday, 23 January, 2023

PeopleCert offers students 1-month access to MyAxelos when they register for their exam. To access your 1-month free MyAxelos account, login to PeopleCert’s Candidate Portal and register for your exam using your voucher code.

Once you register your voucher code, you can access your free subscription under the MyAxelos tab.

Key Reminders:

  • Reminder #1 – As of January 10, 2023 free access is for 1 month onlyBe sure to access all information right away.
  • Reminder #2 – This applies to all exam vouchers whether you purchased before or after January 10, 2023.

After the introductory month is complete, MyAxelos is available for purchase annually from PeopleCert.  So again, be sure to access all information right away.

Source: https://www.axelos.com

Is It Too Late to Become an ITIL Expert?

Thursday, 28 October, 2021

The quick answer is no.  ITIL Expert is available to achieve until December 31, 2021.

Why Now?

For this answer we went to ITIL Expert, Dr. Suzanne Van Hove:  Suzanne shared that if you have achieved 17 ITIL V3 credits, then there are four reasons to take MALC and achieve the ITIL Expert designation:

  • Becoming an ITIL Experts puts you in a very elite group.
  • Taking the MALC gives you a great understanding of the 2011 processes and how they interact; so important to have those thought processes when addressing ITIL 4.
  • Taking MALC gives you a solid understanding of the service lifecycle and where it fits into the ITIL 4 schema, so you have a leg up when you go to adopt and adapt ITIL 4 into your organization.
  • Taking MALC solidifies the concept of ‘process’ to a point where ITIL 4 practices and their application across the enterprise makes sense.

Do you have 17 ITIL V3 credits?  If yes, it’s not too late to become an ITIL EXPERT – but, time is running out.  The last MALC exam will be given on December 31, 2021.  The time to act is now.

SPECIAL OFFER

MALC Course & Exam Offer – $497 (List Price $995)

  • Includes the Accredited Self-Paced Managing Across the Lifecycle Course taught by Dr. Suzanne Van Hove, access to Dr. Van Hove to ask questions, all course materials, 1 PeopleCert Exam Voucher and 1 exam retake if require
  • This offer cannot be combined with other offers and is valid until November 30, 2021.
  • Need help or have questions?  Contact Us.

 

Great Answer from Dr. Van Hove on VeriSM™ & ITIL®

Thursday, 27 February, 2020

VeriSM™ and ITIL®4 are very different. It’s the same story as any other question of how VeriSM differs from ITIL, COBIT®, IT4IT®, ISO/IEC 20000, etc. VeriSM isn’t a standard, methodology, or framework, but rather an operating model. ITIL, 20K, COBIT, etc. all are process (practice) driven standards, methodologies, or frameworks.

VeriSM recognizes that all the various standards, frameworks, methodologies have a different emphasis. What VeriSM points to is that depending on the requirements, the appropriate methodology should be used be it ITIL, COBIT, Agile, Lean, etc. VeriSM expands the service management philosophy across the enterprise.

ITIL still is focused in the technology area even though it’s putting forth practices around workforce and talent management, project management, and business analysis – it’s trying to take the enterprise step but it’s not quite there yet (note: there is still information not yet released and therefore a full judgement can’t be made). ITIL 4 states that it is incorporating Lean, Agile, DevOps into its practices (processes) and operating models. That may well be true, but there is a lot of altering of the methodologies in order to ‘fit’ the ITIL principles.

VeriSM is an operating model; ITIL, et al are all players within that operating model. VeriSM is the only service management philosophy that is truly neutral and non-biased. The operating model clearly states to use whatever framework, methodology, or standard that is most appropriate for the consumer requirements, organizational capabilities, and the mission/goals of the organization. Lastly, as with any of the management practices, ITIL is just one strand of the mesh (key concept in VeriSM) and it is up the organization to populate that mesh with the practices, disruptive technologies, resources and environment that accurately reflect the organization.

To learn more about VeriSM, Click Here.  To learn more about ITIL 4, Click Here.

 

Why Dr. Van Hove is the Best Instructor in the World!

Monday, 18 November, 2019

 

At GogoTraining our students get to ask the instructor’s questions while they train, and we wanted to share a great student question on ITIL 4 Foundation and the caliber of answer students can expect to receive.  Suzanne brings the classroom to life online by going the extra mile and fully and completely answering their questions just as though they were in the classroom.  Kudos, Suzanne!

 The student asked: 

Hello Suzanne, Many thanks your great and easy to follow class. I have a question in ITIL 4 Foundation course module “Start Where You Are”.  You have a great example of the check-out person who took a personal interest in your discussion while she was checking out your items but received a bad score because the system graded her on speed of checking out. Your last bullet states “good measurements shouldn’t influence behavior”. If that is the case, what should it influence? I’ve studied all types of businesses that say you should inspect what you expect. Tying bonuses and commissions to behavior based outcomes is what I’ve been trained to do, so this concept is a very new one for me. Can you please elaborate? Thanks.

Dr. Van Hove Answered:

Thank you for your kind words. You have a great question — good measures should measure the qualities the organization has deemed important, and in the case of this check-out person, she demonstrated “intelligent disobedience” (a new term in the Managing Professional materials). It was appropriate that she ignore the metrics because she improved the customer experience. What annoyed me in this scenario, was that there wasn’t a compensation for that action. The other side of the coin is when workers only work to achieve the metrics (resolve calls in 90 seconds) and they don’t do their job but rather perform to the metric because it is tied to pay/rewards, etc… That is a BAD metric and that is what we are trying to avoid. So, the point is that metrics should reflect the business and consumer requirements, they should be known to the staff as targets to be achieved, but they shouldn’t be written where common sense, customer experience (and for that matter, employee experience) be ignored, frivolously attended to, etc. Bonuses and commissions are directly tied to individual performance to the OVERALL ACHIEVEMENT of the organization and I believe that is a bit different that my example. The bullet, to be clear, means we don’t want the metric to **become the behavior** but rather the metric measures the desired service component. I hope that makes more sense. Thanks for the question — enjoy the rest of the course and good luck on the exam! Cheers! Suzanne

Should You Get ITIL V3 Certified if ITIL 4 Releases Q1 2019?

Tuesday, 20 November, 2018

I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.

First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.

ITIL V3 Is Alive & Well

Right now, ITIL is V3.  V3 is alive and well and will be maintained until at least June 2020.  The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.

Migration Game Plan

If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified.  ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.

For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification.  This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.

 

I hope this article has been informative. If you have any questions, we are here to help.