ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today.  It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services.  Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).

In the 80’s, it was all about how IT could use a process to better deliver services to the organization.  Fast forward to today and everything is about delivering services inside and outside of the business.  It’s what makes or breaks a company.  So why do Project Managers Need ITIL?

1. All Project Managers service customers – internal and external. ITIL enables Project Managers to better align the services they deliver to the needs of the businesses and customers it supports.
2. Project Managers need to earn PDU’s in order to maintain their PMP Certification. PDU’s are available for completing study in ITIL.  What better way to stay current?
3. ITIL is so widely adopted that having a minimum of the ITIL Foundation Certification will enable Product Managers to find themselves more qualified for promotions and exciting new jobs.

The current ITIL version is V3.  V3 is made up of 26 processes.  ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age.  If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL.   ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework.  We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.

Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization.  The ITIL 4 Foundation course will be released Q1 2019.  It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019.  Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare.  We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.

Moral of the story?  ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.

Take 35 hours of PMI accepted online, gamified, interactive Project Management training –  Start Today!

Computer World has completed its survey that evaluates what are the technologies that companies will be implementing in 2013. Responses also showed that one third  say they’ll be hiring additional IT employees. This is a significant improvement – up 5% from last year and 10% from 2010. While 5% doesn’t sound like alot, 5% of 235,500,000 over age 18 US citizens is 11, 775,000; almost 12 million more people will become employed in 2013. Two thirds of those responding said that they’ll be making a major IT purchase or important upgrade. All of this bodes very well for 2013! So let’s see what are the “hot” jobs that the results of the Computer World survey identified:

1. Programming and Application Development  – Companies have held off moving into new technology areas, upgrading their systems and designing new systems, so 2013 is that year that it will happen for two thirds of the companies polled. With all the changes in social media and communications, database enhancements, and networking and VoIP improvements, companies have got to jump on implementation to compete and stay ahead of their competition. The survey indicates that web developers, computer programmers and software engineers will be the most in demand with skills in Java, Java Enterprise Edition (J2EE), .Net and PHP.
2. Project Management – If you’re an experienced project manager without your PMP, you’re doing yourself a disservice. The PMP certification offering through the Project Management Institute (PMI) now comes in a variety of flavors including PgMP (managing programs that include several projects), PMI-RMP (managing risk within programs) and CAPM (project management for entry level managers). This is a consistently good area in which to be involved as the complexity of projects has increased with such variables as outsourced development, connectivity to the web, databases and networks and responsiveness.
3. Help Desk and Technical Support – Are you a Windows 7 geek who can talk to people? It’s your turn! As companies make decisions to move from their “beloved XP” to the “newly loved 7” (they don’t have a choice  – the new cheer heard at Microsoft  is “No support team in 2014” :-)), they will be looking to hire additional talent with a solid understanding of features, problems, patches and glitches of Windows 7, as the volume of calls will increase as it always does with a new OS. The survey shows that in addition to Windows 7, mobile device support and those ever important interpersonal skills are in the hot seat for jobs.
4. IT Security – Yes, we know;  you’ve heard this before…but this time it’s true!  IT Security is moving from the “lip service” category to a truly identified need within many organizations. Skilled Security professionals are needed to deal with the increasingly sophisticated cyber attacks plaguing companies. The losses due to these attacks not only impact revenue streams but reputations as well. Got Security certification along with experience? You’re on your way to a job, my friend!
5. Business Intelligence – Data abounds in all forms: customer feedback, quality management systems, revenue streams, purchasing systems, process control measures…the list goes on, and now with the Cloud, there’s even more data! And someone (actually a bunch of someones) needs to analyze the data, appropriately group the data and present it to management in a usable form. That’s where you can come in! The survey points to areas like Big Data, math and statistics, and a solid understanding of the business along with IT, as being the high demand arena in BI.

Come join us back here at IT CareerCast on Thursday, October 11th for the other 5 hot areas of employment for 2013. I know, you’re waiting with bated breath…..breathe in, breathe out, breathe in, breathe out…

Credits: Survey results taken from 2013 Computer World. Additional content taken from posting on IT CareerFinder September 26, 2012.

The economy is emerging and IT is one of the business segments leading the way.   There are great jobs to be had with employers of all sizes and types.  Training is a great way to get up to speed or refreshed so that you can be positioned at the head of the pack.

Here are six red-hot areas in which you should get training:

Business Intelligence: It’s all about data.  Companies have oceans of data and they continue to fill with more.  They need information on business performance, benchmarking, sales trends, customer insights.  It is all ripe for the taking and ready to go if only people knew how to push and pull the data around until it turned into information.  There is very real money inside those databases, money companies would be pleased to obtain and happy to pay you to get it as long as you have business intelligence training.

Storage: Moving and keeping the data is of big concern now with the onset of cloud computing.  Companies are keeping more and more data in the cloud to facilitate productivity.  I/O and storage training offer opportunities as the cloud grows in popularity with IT departments.

ITIL: Managing IT for business success means a few disciplines are in order, a major one being IT service management.  ITIL is playing a larger and larger role with companies who are refocusing IT to be about business instead of infrastructure.  Those with ITIL training and certification have a lot to offer today’s IT workplace.

Project Management: In the same vein as ITIL, project management is key in delivering beneficial results.  Management skills are increasing in importance for IT workers to have as increased demand for services and introduction of cloud vendors ultimately means a lift in projects to manage.  Project management training and certification is the direction to take for those wanting to contribute positively to that sort of environment.

Networking: The handling of data has continued to be a critical segment of the IT industry and has especially seen change with cloud computing.  Managing and maintaining complex network environments is not just about performance but also about business security and integrity.  Networking training is available on introductory and advanced topics for people wanting to be in demand for this still-growing segment.

Programming: Projects are being revived or created left and right.  Many of them were mothballed while layoffs were at their worst in recent years but are seeing the light of day again.  Open positions for programmers have risen in the last six or more months and many large employers are hiring crowds of them to cover projects.  Programming and application development training is an outstanding investment for someone looking for a career in which to get established.

GogoTraining provides classroom-quality IT training courses taught by industry experts in an online, self-paced and affordable format.  For more outstanding IT and management training opportunities, check out the GogoTraining online IT course catalog.

Three well-know technology companies have turned up the volume on hiring and are looking for technologists in key fields.

Kabam, a game development company known for their Kingdoms of Camelot title (voted Best Facebook Game in 2010), is looking to hire more take in an additional 600 employees with a focus on skills such as PHP, Ruby on Rails, MySQL, CSS, Java and Flash.  Those involved in data center engineering and maintenance are also needed as they serve their games.

GoDaddy, the world’s top hosting provider and domain registrar, continues to experience growth even through the tough economy (wherein it doubled in size in less than four years).  They hope to hire around 350 people.  While most will be in customer service and call center, around one third will focus on skills such as network engineering, quality assurance, .NET engineering, SQL and Linux.

IBM is also looking for a lot of new people, with over 2,200 positions open on Dice.com at the moment.  Regions of particular focus are Washington D.C., Ohio, Los Angeles, San Fransisco and San Diego.  Particular skills being sought include networking, integration, SAP, SAN, Oracle, Java and Unix.

GogoTraining offers the following online training courses to help you get up and running for these and other jobs.  Need something different? Check our online training course catalog.

• Introduction to Ruby training course
• Java programming training courses
• Networking training courses
• Oracle training courses
• Project management training and PMP exam prep training courses
• Linux training courses
• ITIL and ITSM training courses

A gap exists between today’s composition of IT groups and what is needed for enterprises to maximize return on systems investments, so say CIOs in a recent survey.

CIO magazine and the MIT Center for Information Systems Research (CISR) asked 370 CIOs about the makeup and goals of their organizations.  The CIOs indicated a new “value proposition” for IT was to move beyond building and running systems and into a space that contributes more fundamental business value to the enterprise.  This represents at least a partial shift of responsibility away from other departments who are often tasked with providing the ultimate value out of systems created and maintained by the IT department.

Skills such as vendor managers, IT/business experts, data and analytics experts, and application developers top out where it comes to skill sets needed to make that value proposition a reality.

IT/Business experts are the hybrids we discussed recently, people who have depth in both and are able to tie them together in meaningful ways.  One example are IT service managers who are not necessarily technologists but manage technology for the business.  ITIL certification and project management certification are highly advisable for those in such positions and are sure to be hired first in a glut of applicants.

Application developers will have specific skills that vary depending on the chosen technology.  Particular hot spots include Java, Oracle and Android application development.  Pursuing training in any of these areas is very desirable when seeking to build a strong resume.

GogoTraining continues to create new learning opportunities that allow IT professionals of any experience level to build a foundation for reliable job security and employability.

What area could you train for that would really make your resume stand out?

If there was ever a time to do an awareness check on your situation and make sure your career – and employment – is in the “safe and moving forward” zone, it is now. 

“In this economy” has become the preamble to all sorts of reminders of good advice on how to survive and thrive.  Let this be another one!  With that said, here’s four ways to keep your job and maybe even do a little advancing this year:

Dust off your communication skills.  It’s time to start speaking up in those horrifying status meetings.  A sure sign of being overlooked by management is to glaze over like a donut in the back of the room while they drone on about what features are being pushed to phase two.  Ask questions, make suggestions, and bring new ideas.  It matters less what you say and more that you try.  Trying gets noticed, and the noticed get remembered.

Improve your visibility.  Meet and converse regularly with the key decision makers in your department.  Ask your boss how else you can help.  Keep your ears out for opportunities to pitch in on other projects.  Keep the project manager updated on your status.  Be positive in all interactions while you’re at it.

Ask for feedback – and use it.  Ask your project manager and/or boss how you’re doing.  Ask what can be improved or what skill sets your department needs to sharpen or gain.  If you’re not sure how to obtain those skills, ask for training.  Even if you are sure, ask for training.  If you get feedback of a personal nature, do your best to make the changes suggested (or implied).  Overall, it is important to show that you are acting on feedback instead of just soliciting it.

Continually educate yourself.  Start by making sure you are staying current in you field.  It could be as simple as attending the right conference and taking a few online courses each year to stay up on trends and keep sharp on new industry developments.

Next, look to add to your skills.  A great way to add texture to your skill set is by obtaining project management skills.  The new protocol in IT as of 2011 is to diminish costs and increase efficiency, and producers who are trained in project management are sure bets on how to do that.  Why?  Because chances are high that a project could be taken on by as little as one to three people and there aren’t enough project managers to be had for such small teams.  If you’re a hardware or development geek who was just handed a two-week or two-month project to work on you need to be your own project manager – and you better know how to do it well.

GogoTraining can help with a catalog of over 140 outstanding IT training courses and a free library of podcasts regarding IT topics (with over 500 entries).  Some particularly hot areas include:

• Our brand-new Android Development Training Program.
• ITIL training courses.
• Project Management Professional (PMP) certification exam prep courses.
• Oracle training courses including Data Guard, Grid Control and Application Express.
• Our list of IT certification paths and included courses.

Sometimes it seems like the IT industry was the inventor of the acronym, with a new one getting created every two minutes.  Enter Cloud Computing and a host of new and fun abbreviations that can get confused or switched around.

Adron Hall offers a simple run-down (and introduction for some) on three important acronyms in Cloud Computing that are used to represent three general areas in the Cloud:

Software as a Service (SaaS): Perhaps the most commonly heard and understood of the three, SaaS is a service that is provided by any sort of entity – from a small group up to a government – that provides software to the client.  That software could be delivered in any way; internally or from a provider/vendor entity to a user/contracting entity.

Platform as a Service (PaaS): Somewhat less heard-of is the concept of delivering a platform wherein clients can develop software and re-deploy it either internally, over the Internet or via other Cloud environments.

Infrastructure as a Service (IaaS): This entails an entity providing networking fundamentals such as load balancing, routing, virtualized OS hosting, content delivery networks, computer networking, backup, etc.

Interested in the Cloud?  Check out what GogoTraining offers for training in Cloud Computing, ITIL training, and project management training.

Amazon has been moving itself into position to be a leading cloud and storage provider through Amazon Web Services. They recently posted a great many more jobs on technology job sites such as Dice.com.

Particular skills being sought include software engineering in Java or Ruby. Also those with strong networking protocol knowledge such as iSCSI, NFS v3/v4, CIFS or SMB. Developers and designers with knowledge and background around these technologies are sure to do well with Amazon’s Elastic Compute Cloud (EC2), Simple Storage Service (S3) and Web Services divisions.

As usual, with an enterprise as large as Amazon investing heavily in a leading-edge technology field, project managers with experience and PMP certification will also be in need.

GogoTraining has what you need to dive right in to these great Cloud Computing jobs!

• Need to beef up on Java? See the GogoTraining list of Java programming training courses.
• Ready for Ruby? Then it’s time for Introduction to Ruby.
• Learn more about GogoTraining Project Management PMP certification preparation courses.

Major employers are looking to return to projects that were postponed or abandoned in recent years due to the tightening of budgets.  Industry experts believe these projects are coming back and are in need of expert management.  As part of Monster’s 2011 IT Employment Outlook, David Marceau (a VP with an IT staffing agency) said, “IT hiring will pick up as companies implement projects they put off during the recession and rehire those laid-off project managers.”

“Project managers in companies will become more in demand, along with IT business analysts who can bridge the gap between business and process,” said Tammy Browning, SVP at a Philadelphia-based staffing firm. “Those were the first people to go, but it’s also where we have the biggest gap in the industry between what’s forecast and what’s needed to execute on company plans.”

Have you been practicing project management and need to obtain your PMP® certification? Now is the time!  Companies are looking for project managers with a combination of experience and training.  It is essential to round out your real-world application of project management with a PMP® certificate.  This will not only boost your already-practiced skills but also help validate your value.  GogoTraining offers some of the best online, self-paced project management training available for the PMP® certificate.

Need to Train for Your PMP®?

GogoTraining offers a two-course series that will prepare you for your PMP® certification exam.

• Project Management Professional (PMP®) Exam Prep Course Part 1
• Project Management Professional (PMP®) Exam Prep Course Part 2

These courses are taught by industry-expert Neal Rowland, MEd, PMP®, ITIL®.  Neal is a professional trainer and instructional designer who is certified in Project Management, IT Service Management, and Dispute Resolution.  Beyond being a PMP®, Neal also contributed to the 4th edition PMBOK published by the Project Management Institute (PMI).

Already Have Your PMP®?

Build your skills while earning PDUs (professional development units) with the following classroom-quality online and self-paced project management courses led by leading experts.

• Ensuring Effective Project Management in the Real World Part 1
• Ensuring Effective Project Management in the Real World Part 2
• Managing Project Teams
• Managing Projects with Microsoft Project 2007
• Project Management 4th Edition Updates
• Risk Management