PeopleCert Online ITIL Exam Updates

Tuesday, 27 February, 2024

PeopleCert has made a few changes to your online exam experience.

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Does PeopleCert have a process that accommodates people with visual impairment to take exams?

Monday, 18 November, 2019

Yes, PeopleCert can accommodate special allowances and make reasonable adjustments to the examination process. The first thing a candidate with a visual impairment needs to do is to  submit a medical documentation that confirms the nature of disability and specific requirements for assessment.  This way PeopleCert has it on record for you.

Visual Impairment Adjustments

Regarding visual impairment , there are 3 options available to the candidate:

  • The candidate can elect to receive 25% extra examination time (for both Online Proctored and classroom based exams)
  • The candidate may request to have the exam material printed in different font/color (for classroom based exams)
  • The candidate may request to have a scribe/reader to the exam if they are taking a classroom based as long as the scribe/reader is not a first degree relative with the candidate.

How to book a Visually Impaired Exam with a Scribe/Reader

If the candidate would like a scribe/reader to be allocated to their exam, the exam session must be booked only for the specific candidate and the name and email of the scribe/reader must be provided.

How to Request Special Materials

If the candidate would also like exam material to be printed in a specific color/font size, it is best to book the exam a few days in advance, in order for us to print the exam material as per candidate’s requirements and dispatch it on time for the exam.

How to Request Additional Time for the Exam

Regarding the extra time, when the candidate creates their PeopleCert profile, please provide us your candidate number and medical documentation by sending an email to customerservice@peoplecert.org.  We will review the documentation and, if approved, proceed with the extra time allocation.

 

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3 Tips to Passing Your ITIL Exams

Thursday, 4 January, 2018

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By Guest Author Adrian Bates

Hello, my name is Adrian Bates and I have utilized GogoTraining to acquire three ITIL certifications: ITIL Foundations; ITIL Release Control and Validation Intermediate; and Planning Process and Optimization Intermediate Certification.

Here are a couple of tips and tricks that I use to identify what information is critical to absorb during training. Additionally, I listed a couple of tips that have helped me prepare for an exam.

Tip 1:

Prior to taking the training, I briefly reviewed the “Example Exams” within the module. I tended to focus on the “Question Rationale” portion of the test exam. This explains the reasoning behind how it was determined what the best answer is for each question.  There is an area within the question and rationale titled “Bloom’s Taxonomy Testing Level”. This portion explains what the candidate is expected to understand. This tends to help me during training as key parts of the course tend to stand out as critical pieces of information when reflecting on the example exams.

Tip 2:

Another key piece of information that assists with passing the exams is understanding the functional roles and responsibilities of each process. Each scenario speaks to a specific process and generally asks that you align the process or manager role accordingly.  If you have a fundamental understanding of the Capacity, Availability, Demand, Continuity processes etc…, you will have a higher chance of answering the question correctly.

Tip 3:

The last tip I have is that you thoroughly read the question being asked. Every scenario presents a challenge or obstacle that has to be overcome. Close attention must be paid to what question is being asked. For example, the question may ask something along the lines like; what is the best “approach” to create a successful continuity plan that addresses the issues listed by the Information Security Officer. The answers will vary, some of the answers are known as “distracters”. For example, one of the answers might illustrate a plan. The plan will sound great and may be best way to solve the issue. Keep in mind, you were not asked to solve the problem.  You were asked to assess the best way to approach the problem, and to create a plan that in the end will address the issues.  Again, it is very important that you read the question being asked slowly and to answer it as direct as possible.

Thank you for the opportunity to share my tips and tricks! My goal is to achieve ITIL expert and I have found this technique to be very helpful.  I have passed every exam on the first try and I strongly recommend GogoTraining when preparing for your exams.  Their training material is a great asset. The cost, accessibility to the site, support and training, in my opinion all receive good marks. You will realize this when you take the exam.