AXELOS introduced the ITIL Practitioner certification in early 2016. While other courses of ITIL mainly focus on “What is ITIL,” the ITIL Practitioner is designed to teach “How to adopt and adapt ITIL.” It is a welcome step as it seeks to address the concern related to “How to get started with ITIL.”

The ITIL Practitioner shows you how to adopt and adapt ITIL best practices into your organization and make ITIL come to life. It helps you get beyond the best practices and see how to use them to streamline your organization and save money.

The ITIL Practitioner course has included several modern concepts, interactive tools, and templates, and most importantly the people aspect of ITSM implementations through key modules such as Organization Change Management (OCM) and Communication.

The ITIL Practitioner exam requires thorough study and understanding.  You will be expected to have read the book and to understand how to adopt and adapt what you learned.  For the first time in the history of ITIL, there is a provision for open book format for the ITIL Practitioner certification exam.  You are allowed to mark up the pages and know where to find information so it may help you during the exam.  While this sounds as though it makes the exam easier, it is actually the opposite.  You really need to know the book inside and out before you take the exam.  You must be able to find what you need quickly and use it to select the correct answer.  This is a very different exam and you will need to plan differently to pass.

Why is the Exam is Open Book?

The ITIL Practitioner course deals mainly with the concepts that support the deployment of ITSM principles. The exam requires the students to adopt, adapt and apply ITIL best practices. The official course material consists of tools and templates such as KPI Balance Checklist, Communication campaign checklist, Business case, etc. which are used for various purposes. You need to have a working knowledge of these tools in order to correctly implement them in real-world situations. Thus, ITIL Practitioner certification exam is designed to assess your ability to apply the ITSM principles. A majority of the questions in the exam are related to different situations where understanding the context is more important than memorizing concepts. Thus, an open book format enables students to focus on contextual applications of the concepts without spending time in remembering the principles.

Here is a quick guide to help you prepare for the exam:

1.) Remember to Prioritize the Concepts

In this type of exam, your interpretation of the concepts is crucial. However, you need to study the concepts thoroughly and memorize some of them so that you don’t need to refer the book to answer every question. You will not have adequate time to do so. Thus, you need to prioritize the concepts that you should memorize. For instance, read and understand the case studies given in the book so that you don’t waste your time reading the cases during the exam.

2.) Form a study group

Study groups work well for any studies. It is particularly helpful in the preparation of ITIL Practitioner certification exam. By discussing ideas and sample questions with others, you will have a better understanding of the applicability of the concepts in different contexts. The study conversations with friends may also help you recall the ideas during the exam. The discussions also assist in making right assumptions while solving some questions.

3.) Use the book in the mock tests

If you are planning to use the book in the exam, then practice the mock tests in the similar fashion. By doing so, you will have a better understanding of how to search for the information in the book quickly and what preparation you need to make to score well in the final exam. In short, it will be of immense help in strategizing your certification exam.

4.) Mark key information in the official book

Bear in mind that only official handbook along with tabulation of its content is allowed in the exam. Since you have 135 minutes to answer 40 questions, you can’t spend significant time in searching for relevant information in the book. Thus, you should mark key ideas and tabulate them neatly so that you can find the relevant concepts quickly.

5.) Learn Time Management

Try to solve those questions first that don’t require any help from the book. Some of the questions might be very confusing and take a lot of time to solve them correctly even with the support of the book. Answer them towards the end of the exam. You must manage your time effectively so that you don’t miss many easy questions in the quest of solving a few tough ones or spending too much time on searching information in the book.

6.) Maintain Examination Temperament

Maintaining exam temperament and handling pressure effectively is the key to success in an open book exam format like this. There could be many questions which are vaguely worded and require you to make assumptions. It may be frustrating at times, to read and reread the questions and make assumptions when you are under pressure. You need to be calm, read the questions objectively and maintain your cool while tackling such issues.

7.) Write The Exam when you are Confident

Unlike traditional classroom programs, GogoTraining offers a self-paced learning environment where you have the flexibility to learn the essential concepts required for ITIL Practitioner certification at a time and place of your choice. Take advantage of the flexibility and write the exam when you are fully understood all the concepts. You will also have access to to the instructor to ask all the questions regarding exam preparation.

 Conclusion

Although ITIL Practitioner certification is not a prerequisite for ITIL Intermediate Level qualifications, it carries three credits towards ITIL Expert certification. Moreover, it is an excellent course because you learn how to adopt and adapt ITIL best practices which will make you a key employee, one that everyone wants to have on their team.  A carefully planned approach, thorough study and some practice you can easily get comfortable with open book format and score well in the exam.

2011 is the latest version of ISO/IEC 20000 standard set dealing with IT Service Management. GogoTraining offers the Foundation and the Associate courses which provide an excellent basis for companies to implement and use IT Service Management according to the internationally accepted ISO/IEC 20000 standard. The programs developed by EXIN supplements the essence of ITIL® with the quality- and consistency- thinking of the ISO approach, and also adds role-based thinking to it. The EXIN IT Service Management qualification is an extremely practical exam program. With an ITSM certificate, you can show that you are able do a professional job of IT service management. Get a fresh start in 2013 – check out these courses on GogoTraining.

Yes, ISO/IEC 20000:2011 and ITIL 2011 CAN play nicely with each other. As a matter of fact, ISO/IEC 20000:2011 is the standard under which the ITIL framework is housed.

Isabelle Perron in an article in 2011, explains it this way, “An ISO standard is based on the consensus of 160 countries agreeing on a common approach or method of “doing” something such as how to manage IT services as is the case of ISO/IEC 20000-1.  ITIL®, on the other hand, is a comprehensive and cohesive set of best practices aimed at identifying, planning, delivering and supporting IT services to the business.  An organization gets certified as ISO-compliant; individuals or organizations are qualified as being ITIL® competent.  Processes which emanate from both ISO and ITIL® are complementary.”

Standards deliver a measurable set of common best practice benchmarks for organizations and businesses. When you comply with a certain standard, it indicates that you have reached at least the minimum level of given benchmarks and you’re committed to ongoing improvement. An outsider can the assume that a given level of quality can be anticipated. The other important aspect of a standard is that it is auditable and assessable by independent and authorized auditors.

EMC Infracorp.com in a white paper states that standards provide direction for achieving the following business advantages:

• Efficiency – creating more efficiencies in IT is critical with budget cuts to infrastructure.
• Integrity – Standards provide the needed benchmark in process control areas for regulatory compliance and major partners.
• Alignment to business objectives -Standards can ensure that effectiveness is reviewed and measured against business needs, and that efficiency goals have not compromised the objectives of the process.
• Agility – IT is increasingly required to adapt to the dynamic nature of business. Clear processes and process ownership, with continuous review, increase the capacity for IT to respond to change.

To support its benchmarks and core principles, ISO 20000 depends on frameworks such as ITIL therefore the alignment between ISO and ITIL is intentional.

Sources: White paper-EMC Infracorp.com; ISO/IEC 20000:2011 – The new version: how does it align with ITIL® Edition 2011? October 12, 2011 by Isabelle Perron

A Short Plug for Black Friday Sales: GogoTraining is stepping into unconventional, unusual ground on Friday, November 23rd. Be sure to stop back and check it out!

As part of our March Madness Program we are giving away a course to every 100th person to Register for a Free Account. All you have to do is create a Free Account and tell us which course you would like to win.  This promotion will run through March 2012.  Don’t hesitate, Sign Up for Free TODAY!

As part of their Mentor-Accelerated Summer IT Training Program, GogoTraining has released nine unique online IT training courses with live mentoring sessions designed to fast-track career advancement opportunities.

Among them are two very affordable courses offering unique learning opportunities in ITIL® v. 3:

• ITIL® v3 Foundations: The ITIL® v. 3 Foundations online training covers the Service Lifecycle, Service Strategy, Service Design, Continual Service Improvement, Service Transition, Service Operation, Managing across the Lifecycle, and includes mock exam questions to help prepare you for the exam. You will learn the basic concepts for a total comprehension of ITIL® practices for IT Service Management. The information you will learn in this ITIL® training course will correspond to the required knowledge needed when taking the ITIL® Foundation Certification Exam. GogoTraining is an ITIL® accredited ATO.  Completing this course fulfills all requirements to sit for your exam.
• ITIL® Continual Service Improvement: This course builds on the general principles covered in the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) from a managerial/supervisory perspective, including – CSI principles, activities and technology considerations. It also gives an overview of the CSI Process. Additionally the course considers the interfaces between CSI and the other stages of the ITIL® Service Lifecycle. GogoTraining is an ITIL® accredited ATO.  Completing this course fulfills all requirements to sit for your exam.

These courses include the following student experience:

1. WATCH online video course modules (assigned by week).
2. DO hands-on lab work and exercises.
3. ATTEND live, weekly online sessions with instructor.

The live, weekly online sessions allow students to:

1. REVIEW the material watched during the previous week.
2. DISCUSS the material with instructor including any questions.
3. PREVIEW the material for the coming week.

The courses are scheduled in July of 2011 only, are affordable for anyone to take, and offer limited seats available.  Students are encouraged to register today as seats are filling up!

GogoTraining has released nine unique online IT training courses with live mentoring sessions designed to fast-track career advancement opportunities as part of their 2011 Mentor-Accelerated Summer IT Training Program.  The courses are scheduled in July of 2011 only, are affordable for anyone to take, and offer limited seats available.

Offered courses include popular selections from the GogoTraining online course catalog such as:

• Oracle Real Application Clusters
• Oracle Application Express (APEX)
• Introduction to Android Programming
• Programming in Java 6 w/ Swing & Servlets
• ITIL® v3 Foundations
• ITIL® Continual Service Improvement
• Programming for Non-Programmers
• Introductions to C Programming
• Red Hat Linux Essentials

Courses in GogoTraining’s Mentor-Accelerated Summer Training Program include:

• Expert instructors
• The same material taught in corporate IT training classrooms
• Engaging “classroom experience” video modules
• Hands-on labs and exercises
• Direct access to ask the instructor questions
• Weekly 2-hour live online mentoring sessions including review, discussion and previewing of coming material.

The courses involve watching assigned online video material, doing hands-on lab and exercise work, and attending live online sessions with the instructor.  The live sessions are once each week for two hours and provide for instructor-led review, discussion and previewing of the coming week’s material.

“These are for someone who wants an advanced learning opportunity for a fraction of the time and cost,” says Marianne Cherney, CEO of GogoTraining.  “Our Mentor-Accelerated training courses are perfect for those who wish to gain extra skills needed for a promotion or new position.”

Tech is flying high again in the Bay City, by some estimates higher than the Dot Com boom of the late 1990’s.

San Fransisco, California is fabled for various things through the ages, many being of the economic variety.  The California Gold Rush of the mid-nineteenth century caused what was a small town of 1,000 to balloon to over 25,000 people.  In the 1990’s it became one of the homes to the Dot Com boom when literally hundreds of tech startups were fueled by the excitement of a developing Internet and unchecked rivers of venture capital.  It also took a beating when that boom went bust.

Today, tech remains an important part of the economy and is seeing an irrefutable re-emergence.  VC investment and IPOs are increasing.  Job growth is riding on the coattails of that influx.  The approximate peak of tech jobs in San Fransisco was 32,800 in Q1 of 2001.  After bottoming out in Q1 of 2004 at 17,100, the end of 2010 had it back up to 30,700.  Everyone in the industry says the numbers are assuredly higher now, potentially over the previous peak.

Just as telling is the office space getting snapped up.  Rents are climbing in Palo Alto, Cupertino and SoMa (South of Market) district, fueled by largely by news leases from tech firms.  According to real estate firm Jones Lang LaSalle, there was 2.5 million square feet of space already leased by tech since the start of 2010 and 90 companies are looking for 2.3 million square feet more.

Tech segments that were in comparative infancy a few years ago are leading the way, including social media, cloud computing, and mobile application development.  The price-to-earnings ratio shows a much more grounded perspective than what happened in the 1990’s, with tech companies today averaging 16 (versus a heady 70 before the bust).

It is clear that growth is strong in one modern-day’s IT haunts and hopes are that it will spill over into the greater job market nationally and internationally.  Early signs indicate upward trends all around with IT being a leading growth industry coming out of the down economy.

For those looking to ride the rising wave, investing in education for key areas like Android developer training, project management training, ITIL training, and networking training, there is sure to be an open market of job opportunities.

The economy is emerging and IT is one of the business segments leading the way.   There are great jobs to be had with employers of all sizes and types.  Training is a great way to get up to speed or refreshed so that you can be positioned at the head of the pack.

Here are six red-hot areas in which you should get training:

Business Intelligence: It’s all about data.  Companies have oceans of data and they continue to fill with more.  They need information on business performance, benchmarking, sales trends, customer insights.  It is all ripe for the taking and ready to go if only people knew how to push and pull the data around until it turned into information.  There is very real money inside those databases, money companies would be pleased to obtain and happy to pay you to get it as long as you have business intelligence training.

Storage: Moving and keeping the data is of big concern now with the onset of cloud computing.  Companies are keeping more and more data in the cloud to facilitate productivity.  I/O and storage training offer opportunities as the cloud grows in popularity with IT departments.

ITIL: Managing IT for business success means a few disciplines are in order, a major one being IT service management.  ITIL is playing a larger and larger role with companies who are refocusing IT to be about business instead of infrastructure.  Those with ITIL training and certification have a lot to offer today’s IT workplace.

Project Management: In the same vein as ITIL, project management is key in delivering beneficial results.  Management skills are increasing in importance for IT workers to have as increased demand for services and introduction of cloud vendors ultimately means a lift in projects to manage.  Project management training and certification is the direction to take for those wanting to contribute positively to that sort of environment.

Networking: The handling of data has continued to be a critical segment of the IT industry and has especially seen change with cloud computing.  Managing and maintaining complex network environments is not just about performance but also about business security and integrity.  Networking training is available on introductory and advanced topics for people wanting to be in demand for this still-growing segment.

Programming: Projects are being revived or created left and right.  Many of them were mothballed while layoffs were at their worst in recent years but are seeing the light of day again.  Open positions for programmers have risen in the last six or more months and many large employers are hiring crowds of them to cover projects.  Programming and application development training is an outstanding investment for someone looking for a career in which to get established.

GogoTraining provides classroom-quality IT training courses taught by industry experts in an online, self-paced and affordable format.  For more outstanding IT and management training opportunities, check out the GogoTraining online IT course catalog.

The economy has improved for graduates hitting the field with computer science degrees.  According to Dice.com, companies are planning to hire almost 20% more graduates this year.

Last year was tough for many people trying to get in, graduates and experienced workers alike.  Employers were averaging roughly 40 applicants for every open position.  That average has dropped significantly to about 21 applicants this year.  With job creation running at a generally consistent clip for some time, graduates are starting to see some light at the end of the tunnel.

Demand for skills reaches across the IT field.  Networking and storage skills are being sought by those gearing up to be a Cloud vendor.  Security skills are in demand in both corporate and government.   Application developers for web, mobile and software are finding homes in small as well as enterprise-level employers.

Computer science graduates can supplement their degrees with focused skill training in the hottest IT topics of today.  GogoTraining is a leading provider of high-quality training taught by industry experts, available online and affordable (even for graduates!).  Example areas of interest include:

• Android developer training
• Linux administration and programming training
• Microsoft server training
• Oracle database administration training
• Java programming training
• C programming training
• Business Intelligence training
• I/O and Storage training
• ITIL Foundations and Intermediate training
• IT Security training

The emphasis on combining technology with business sense continues where it comes to the desires of CIOs.  The main problem they are facing is the need for IT to transition more into being focused on the business rather than the technical infrastructure of the business.

According to DiceTV, CIOs are seeking “innovative developers who can weave social, mobile and collaborative technology features into their designs.”  In order to survive and thrive in the new era of IT one needs to have technical and business skills.

We’ve talked before about how those in networking positions in IT departments will need to evolve negotiation and management skills in order to deal with an increasingly cloud-bound infrastructure environment.  New skills will include security and analytics as protecting and working with data will be major undertakings going forward.

Getting credible training in critical areas is easy to do with GogoTraining.  Taught by industry experts, GogoTraining course are actual classroom training courses brought into an online, self-paced and affordable format (thanks to GogoTraining’s unique business model).

Check out the online IT training course catalog or take a look at these specific areas:

• Build technical management skills using ITIL training courses and certification.
• Develop security skills using GogoTraining IT security training courses.
• Gain widely-used development skill sets with Java training courses and Oracle database administration training courses.