New Courses: Oracle Grid Control and ITIL Service Operation

Two more courses just released!

Oracle Grid Control Part 2

This Oracle online training course explains Oracle’s Grid control architecture. You are provided with a detailed look on installing and configuring Oracle’s Grid control. At the end of this course you will have a well rounded knowledge of services, beacons, grip patching and preferences, and reporting.

This course is taught by industry expert Steve Hamilton.  Mr. Hamilton has over 20 years of practical experience with Oracle, Sybase and SQL Server.  He is certified in Oracle version 8 through 11g, along with certifications in numerous other technologies. Steve particularly excels at delivering “real world examples” to the classroom.  He enjoys preparing students so they can immediately be productive when they return to their work environment.

Also check out our Oracle Grid Control Part 1 training course.

ITIL® Service Operation, a Service Lifecycle Course

NOTE: GogoTraining is an APMG ITIL Accredited Training Organization (ATO).

This ITIL® online training course covers the lifecycle aspects of Service Operation from a managerial/supervisory perspective and explores Service Operations principles and activities. You will gain an understanding of Service Operation Processes and Functions as well as the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. ITIL® Service Operation: A Service Lifecycle Course builds on the general principles covered in the ITIL® Foundation course and covers the management-level concepts and core information of the activities and techniques within Service Operation.

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification and is also part of the ITIL Intermediate Lifecycle Stream and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

This course is taught by industry expert Sue Southern.  Sue is an independent consultant and trainer with exceptional customer focus for business improvement and service excellence.  Ms. Southern is an experienced seminar and conference speaker with an excellent reputation spanning over 25 years.  She specializes in Service Management training, ITIL versions 2 and 3 process implementations/enhancements and business measurement with balanced scorecards for managing performance and transformation.

GogoTraining offers many more ITIL® Intermediate training courses and other training in ITSM.

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