Yes, you do!  Why? Because ITIL® Practitioner is the Certification that brings ITIL to life.   It will give you the practical skill-set to successfully adopt and adapt ITIL.  In short, you will take your “Book Knowledge” and turn into “Street Smarts”.

Without the skills to support your Adopt and Adapt initiative, you cannot put ITIL to work.  Bottom Line – if you want to bring ITIL to life, and take advantage of all of the benefits it has to offer, then you need to know how to adopt and adapt the ITIL Framework and ITIL Practitioner will give you the tools.

ITIL Practitioner’s Place in the ITIL Framework

In the diagram above you can see that ITIL Practitioner sits right in the middle of the Lifecycle and the Capability track of courses.  The Practitioner Certification is worth 3 credits towards ITIL Expert and may be taken any time after you achieve the Foundation Certificate.  However, it is a certification exam unlike any of the other ITIL Certification exams and we HIGHLY RECOMMEND that in addition to the ITIL Foundation Certificate that you have 2 years of experience working in IT Service Management and that you have taken at least 1 ITIL Intermediate course.

The ITIL Practitioner Certification Exam

The ITIL Practitioner Certification exam expects that you will have taken the time to read “AXELOS ITIL Practitioner Guidance” and really understand the material.  Success depends on knowing how to apply what you have learned.  It is NOT, I repeat, NOT like any other ITIL Exam.  It requires you to take your time and to study.

GogoTraining ITIL and Industry Expert Dr. Suzanne Van Hove designed a class with 8 practical exercises.  These exercises utilize the exam case studies and give you the opportunity to apply key course concepts, which will assist you when you take the ITIL Practitioner exam.

While taking a course is not required to sit for the ITIL Practitioner Exam, the exam is $356 and that is a lot of money to pay and not pass the exam.  After Dr. Van Hove (with 18 years of experience) took the ITIL Practitioner exam she decided to put a class together which focuses on the skill sets that a student needs to have in order to successfully take and pass.  Each of the eight exercises Dr. Van Hove has prepared will take students 2.5 to 3 hours each to complete. That is 24 hours of study on the practical skills of the ITIL Practitioner.

ITIL Practitioner is a ‘Must-Have’ Certification

When it comes to Practitioner, we believe it is a must-have Certification because it stresses the skill-set you need to successfully adopt and adapt ITIL.  That said, remember, you need to prepare thoroughly before you take the exam.  ITIL Practitioner is heavily focused on application of concepts and as such, completing all exercises and spending time with the course materials will only increase your success rate. Additionally, having a background within Service Management, beyond the Foundation exam, is another important criterion. Focusing on both of the above aspects provides a level of confidence not only for the exam but, to participate and lead ITIL Adopt and Adapt initiatives.

If you have any questions, or would like to learn more about the ITIL Practitioner Certification, please contact us at, customerservice@gogotraining.com or visit the course page here.

As part of their Mentor-Accelerated Summer IT Training Program, GogoTraining has released nine unique online IT training courses with live mentoring sessions designed to fast-track career advancement opportunities.

Among them are two very affordable courses offering unique learning opportunities in ITIL® v. 3:

• ITIL® v3 Foundations: The ITIL® v. 3 Foundations online training covers the Service Lifecycle, Service Strategy, Service Design, Continual Service Improvement, Service Transition, Service Operation, Managing across the Lifecycle, and includes mock exam questions to help prepare you for the exam. You will learn the basic concepts for a total comprehension of ITIL® practices for IT Service Management. The information you will learn in this ITIL® training course will correspond to the required knowledge needed when taking the ITIL® Foundation Certification Exam. GogoTraining is an ITIL® accredited ATO.  Completing this course fulfills all requirements to sit for your exam.
• ITIL® Continual Service Improvement: This course builds on the general principles covered in the ITIL® Foundation course. It covers the lifecycle aspects of Continual Service Improvement (CSI) from a managerial/supervisory perspective, including – CSI principles, activities and technology considerations. It also gives an overview of the CSI Process. Additionally the course considers the interfaces between CSI and the other stages of the ITIL® Service Lifecycle. GogoTraining is an ITIL® accredited ATO.  Completing this course fulfills all requirements to sit for your exam.

These courses include the following student experience:

1. WATCH online video course modules (assigned by week).
2. DO hands-on lab work and exercises.
3. ATTEND live, weekly online sessions with instructor.

The live, weekly online sessions allow students to:

1. REVIEW the material watched during the previous week.
2. DISCUSS the material with instructor including any questions.
3. PREVIEW the material for the coming week.

The courses are scheduled in July of 2011 only, are affordable for anyone to take, and offer limited seats available.  Students are encouraged to register today as seats are filling up!

The economy is emerging and IT is one of the business segments leading the way.   There are great jobs to be had with employers of all sizes and types.  Training is a great way to get up to speed or refreshed so that you can be positioned at the head of the pack.

Here are six red-hot areas in which you should get training:

Business Intelligence: It’s all about data.  Companies have oceans of data and they continue to fill with more.  They need information on business performance, benchmarking, sales trends, customer insights.  It is all ripe for the taking and ready to go if only people knew how to push and pull the data around until it turned into information.  There is very real money inside those databases, money companies would be pleased to obtain and happy to pay you to get it as long as you have business intelligence training.

Storage: Moving and keeping the data is of big concern now with the onset of cloud computing.  Companies are keeping more and more data in the cloud to facilitate productivity.  I/O and storage training offer opportunities as the cloud grows in popularity with IT departments.

ITIL: Managing IT for business success means a few disciplines are in order, a major one being IT service management.  ITIL is playing a larger and larger role with companies who are refocusing IT to be about business instead of infrastructure.  Those with ITIL training and certification have a lot to offer today’s IT workplace.

Project Management: In the same vein as ITIL, project management is key in delivering beneficial results.  Management skills are increasing in importance for IT workers to have as increased demand for services and introduction of cloud vendors ultimately means a lift in projects to manage.  Project management training and certification is the direction to take for those wanting to contribute positively to that sort of environment.

Networking: The handling of data has continued to be a critical segment of the IT industry and has especially seen change with cloud computing.  Managing and maintaining complex network environments is not just about performance but also about business security and integrity.  Networking training is available on introductory and advanced topics for people wanting to be in demand for this still-growing segment.

Programming: Projects are being revived or created left and right.  Many of them were mothballed while layoffs were at their worst in recent years but are seeing the light of day again.  Open positions for programmers have risen in the last six or more months and many large employers are hiring crowds of them to cover projects.  Programming and application development training is an outstanding investment for someone looking for a career in which to get established.

GogoTraining provides classroom-quality IT training courses taught by industry experts in an online, self-paced and affordable format.  For more outstanding IT and management training opportunities, check out the GogoTraining online IT course catalog.

The emphasis on combining technology with business sense continues where it comes to the desires of CIOs.  The main problem they are facing is the need for IT to transition more into being focused on the business rather than the technical infrastructure of the business.

According to DiceTV, CIOs are seeking “innovative developers who can weave social, mobile and collaborative technology features into their designs.”  In order to survive and thrive in the new era of IT one needs to have technical and business skills.

We’ve talked before about how those in networking positions in IT departments will need to evolve negotiation and management skills in order to deal with an increasingly cloud-bound infrastructure environment.  New skills will include security and analytics as protecting and working with data will be major undertakings going forward.

Getting credible training in critical areas is easy to do with GogoTraining.  Taught by industry experts, GogoTraining course are actual classroom training courses brought into an online, self-paced and affordable format (thanks to GogoTraining’s unique business model).

Check out the online IT training course catalog or take a look at these specific areas:

• Build technical management skills using ITIL training courses and certification.
• Develop security skills using GogoTraining IT security training courses.
• Gain widely-used development skill sets with Java training courses and Oracle database administration training courses.

Most businesses do not appreciate network uptime until it is down.  Few people realize how much loss can occur when the network or servers are not operating correctly until they see entire departments of people idle and searching for something to fill their time while repairs are put into effect.

CDW took a look at the problem in a survey run last year and released recently.  In their 2010 CDW Business Continuity Straw Poll, CDW asked 7,099 IT managers about uptime and 1,794 reported they had experienced a network disruption of more than four hours since July 2009.  The survey was closed after obtaining 200 completed responses from SMB’s with over 100 employees.

Two major take-away points from the report:

• From the 25% of the initial set that suffered significant outage and the average number of days business was closed due to such circumstances, CDW estimated these cost roughly $1.7 billion in lost profits last year.
• 82% of the most significant outages could have been avoided by enacting measures found in any comprehensive business continuity/disaster recovery plan.

Enter ITIL, the Information Technology Infrastructure Library.  ITIL is concerned with best practices surrounding the management of information technology.  As a certification path, it starts out with the Foundations level which establishes, well, a foundation of BP understanding and an important overview of the landscape.

From there, important information technology service management (ITSM) issues are covered at the Intermediate level.  One of them is the ITIL Planning, Protection and Optimization course which covers such mission-critical subjects as capacity management, availability management, IT service continuity management, information security management and demand management.  Sound familiar?  Probably because these are the things that would have saved those 1,794 IT manager’s.

More to the point, these are the things that would have saved $1.7 billion of loss last year.  Considering the cost of obtaining ITIL certification in order to implement these management best practices, the business case is more than established.

On top of it, ITIL training doesn’t have to be expensive or time consuming.  Travel and in-person expenses are easily saved through providers like GogoTraining, an APMG ITIL authorized training organization (ATO), who delivers online, self-paced ITIL v3 certification training courses.  Due to a unique business model and the savings afforded with online delivery, GogoTraining courses are among the most affordable on the market (online courses are in the low hundreds!).  For ITIL, you can get the ITIL v3 Foundation for $448 (two courses on a buy-one-get-one package) and then enough Intermediate courses to fulfill the credit requirement to sit for Intermediate certification, all for mere hundreds of dollars.  To save hundreds of thousands or even millions of dollars?  There isn’t much to argue on that point. 

If your business has not considered the potential of downtime and the impact to the bottom line, a great way to start would be to obtain ITIL certification in order to put in place IT management best practices to avoid them in the first place.

Looking to get caught up in the shift toward Cloud Computing? It winds up even those focused on storage and network administration will need to add management to their skill set.

There are two roles that are becoming relevant in cloud computing, according to Drue Reeves, VP and Gartner analyst on cloud computing. The first are Cloud Leads, operating at the strategic level to serve as enterprise evaluator and ambassador.  The second are Cloud Administrators, repurposed storage and network administrators who move more into a management role working with cloud providers.

Thus, the adoption of cloud platforms will drive an increase in demand for those with not only the requisite IT skills but also key management training or background.

One excellent form of management training for IT professionals is the certification for ITIL, or the Information Technology Infrastructure Library.  ITIL is among the most widely used set of best practices where it comes to IT services management (ITSM).  Those interested in obtaining ITIL certification begin with the ITIL v3 Foundation certification training in order to obtain the initial certificate.  Afterward, ITIL offers an Intermediate level with two tracks of learning, Lifecycle and Capability.  Certifications are offered in each of the Intermediate modules but those seeking to sit for the exams must demonstrate they have taken ITIL v3 Intermediate training from an Authorized Training Organization (GogoTraining is an ATO).

GogoTraining offers the ITIL v3 Foundation certification training courses (there are 2) at a “buy one get one” price to help interested professionals get started quickly and easily.

Other strong IT management training courses include:

• Service Oriented Architecture in a Cloud Computing World
• IT Asset Management: A Comprehensive Overview
• ITSM Comprehensive Overview
• Performance Management
• Risk Management

Three well-know technology companies have turned up the volume on hiring and are looking for technologists in key fields.

Kabam, a game development company known for their Kingdoms of Camelot title (voted Best Facebook Game in 2010), is looking to hire more take in an additional 600 employees with a focus on skills such as PHP, Ruby on Rails, MySQL, CSS, Java and Flash.  Those involved in data center engineering and maintenance are also needed as they serve their games.

GoDaddy, the world’s top hosting provider and domain registrar, continues to experience growth even through the tough economy (wherein it doubled in size in less than four years).  They hope to hire around 350 people.  While most will be in customer service and call center, around one third will focus on skills such as network engineering, quality assurance, .NET engineering, SQL and Linux.

IBM is also looking for a lot of new people, with over 2,200 positions open on Dice.com at the moment.  Regions of particular focus are Washington D.C., Ohio, Los Angeles, San Fransisco and San Diego.  Particular skills being sought include networking, integration, SAP, SAN, Oracle, Java and Unix.

GogoTraining offers the following online training courses to help you get up and running for these and other jobs.  Need something different? Check our online training course catalog.

• Introduction to Ruby training course
• Java programming training courses
• Networking training courses
• Oracle training courses
• Project management training and PMP exam prep training courses
• Linux training courses
• ITIL and ITSM training courses

Two more courses just released!

Oracle Grid Control Part 2

This Oracle online training course explains Oracle’s Grid control architecture. You are provided with a detailed look on installing and configuring Oracle’s Grid control. At the end of this course you will have a well rounded knowledge of services, beacons, grip patching and preferences, and reporting.

This course is taught by industry expert Steve Hamilton.  Mr. Hamilton has over 20 years of practical experience with Oracle, Sybase and SQL Server.  He is certified in Oracle version 8 through 11g, along with certifications in numerous other technologies. Steve particularly excels at delivering “real world examples” to the classroom.  He enjoys preparing students so they can immediately be productive when they return to their work environment.

Also check out our Oracle Grid Control Part 1 training course.

ITIL® Service Operation, a Service Lifecycle Course

NOTE: GogoTraining is an APMG ITIL Accredited Training Organization (ATO).

This ITIL® online training course covers the lifecycle aspects of Service Operation from a managerial/supervisory perspective and explores Service Operations principles and activities. You will gain an understanding of Service Operation Processes and Functions as well as the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle. ITIL® Service Operation: A Service Lifecycle Course builds on the general principles covered in the ITIL® Foundation course and covers the management-level concepts and core information of the activities and techniques within Service Operation.

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification and is also part of the ITIL Intermediate Lifecycle Stream and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

This course is taught by industry expert Sue Southern.  Sue is an independent consultant and trainer with exceptional customer focus for business improvement and service excellence.  Ms. Southern is an experienced seminar and conference speaker with an excellent reputation spanning over 25 years.  She specializes in Service Management training, ITIL versions 2 and 3 process implementations/enhancements and business measurement with balanced scorecards for managing performance and transformation.

GogoTraining offers many more ITIL® Intermediate training courses and other training in ITSM.

A gap exists between today’s composition of IT groups and what is needed for enterprises to maximize return on systems investments, so say CIOs in a recent survey.

CIO magazine and the MIT Center for Information Systems Research (CISR) asked 370 CIOs about the makeup and goals of their organizations.  The CIOs indicated a new “value proposition” for IT was to move beyond building and running systems and into a space that contributes more fundamental business value to the enterprise.  This represents at least a partial shift of responsibility away from other departments who are often tasked with providing the ultimate value out of systems created and maintained by the IT department.

Skills such as vendor managers, IT/business experts, data and analytics experts, and application developers top out where it comes to skill sets needed to make that value proposition a reality.

IT/Business experts are the hybrids we discussed recently, people who have depth in both and are able to tie them together in meaningful ways.  One example are IT service managers who are not necessarily technologists but manage technology for the business.  ITIL certification and project management certification are highly advisable for those in such positions and are sure to be hired first in a glut of applicants.

Application developers will have specific skills that vary depending on the chosen technology.  Particular hot spots include Java, Oracle and Android application development.  Pursuing training in any of these areas is very desirable when seeking to build a strong resume.

GogoTraining continues to create new learning opportunities that allow IT professionals of any experience level to build a foundation for reliable job security and employability.

What area could you train for that would really make your resume stand out?

While heading to the Cloud may mean being able to outsource a number of infrastructure headaches, one responsibility remains squarely on the shoulder of any cloud-bound business: data management. Wherever your data is and by whom it is handled are separate issues from how it is managed.

Arthur Cole, writing for IT Business Edge, shows how movement to the cloud is introducing a more sophisticated, complex challenge where it comes to data management.  One such area where that challenge can be successfully addressed is using ITIL, or the Information Technology Infrastructure Library.  ITIL has successfully carved out space as a leading best practice documentation set by which professionals involved in IT service management can gain qualification.

Among the many definitions embodied by ITIL is the Business Service Management (BSM) specification.  Vikas Aggarwal, CEO of management firm Zyrion, asserts that many management platform vendors are working to retrofit their products in order to support the BSM spec.  “Business Service Management correlates data from different parts of the IT infrastructure and provides a service-oriented context,” says Aggarwal (in Cole’s article).  “That is the reason why BSM is such a key component in virtual and cloud environments.”

As businesses continue a growing mass movement toward the Cloud, disciplines such as ITIL will continue to be adopted throughout the industry.  As enterprises launch ITIL initiatives attached to their greater Cloud-based aspirations, professionals with ITIL certification are sure to thrive.

GogoTraining provides ITIL v3 Foundation and v3 Intermediate training courses.  They are online, self-paced and affordable.  Be sure to consider aquiring an ITIL certification if you are at all involved in IT service management (ITSM).