This September All ITIL 5 Courses are Free!

>  No Strings Attached!

>  Buy the Discounted PeopleCert Exam Voucher.

>  Receive the PeopleCert Exam Voucher & the Accredited Course (1-year Access).

Massive ITIL 5 Certification Opportunity!

• Savings > You Save $200 or More per Certification!
• Free Accredited ITIL 5 Course w/Exam Voucher Purchase > 1-Year Access.
• Buy the Exam Voucher > Course goes into your account for free.
• Buy as many as you need > Courses & Exam Vouchers include 1-Year Access.

Don’t Miss Out!

• ITIL Foundation – $599 – Buy Now!
• ITIL AI Governance – $690 – Buy Now!
• ITIL Managing Professional Transition (2 Exam Vouchers) – $1,345 – Buy Now!
• All Advanced Exams – $799

• • ITIL Monitor Support & Fulfil – Buy Now!
  • ITIL Collaborate Assure and Improve – Buy Now!
  • ITIL Strategy – Releases this month* – Buy Now!
  • ITIL Product – Releases October 2026* – Buy Now!
  • ITIL Service – Releases November 2026* – Buy Now!
  • ITIL Experience – Releases December 2026* – Buy Now! 

What’s Included:

• 12 months access to the PeopleCert Accredited GogoTraining eLearning Course.
• 12 months access to your trainer to ask questions while you prepare for certification.
• 1 PeopleCert Exam Voucher Valid for 12 months from the date of purchase.
• 5-year access to the PeopleCert Official eBook.
• 12 months access to the PeopleCert Accredited Resource Kit.
• The PeopleCert Official Certification Exam Syllabus.
• 2-PeopleCert Accredited Sample Papers and solutions.
• Letter of Course Attendance/proof of completion required for all advanced ITIL Exams.
• Official PeopleCert e-Certificate provided by PeopleCert upon passing the exam.
• Exclusive GogoTraining Exam Prep Videos.
• Exclusive GogoTraining Sample Exam Review Videos.
• GogoTraining Courseware based on the Official PeopleCert Accredited Materials.

Rules:

• This is a limited time offer – Valid for all ITIL 5 Exam Vouchers purchased in September 2026.
• The package includes 1-year Free Access to the GogoTraining’s PeopleCert Accredited Course that goes with the exam voucher purchased.
• PeopleCert Exam Vouchers are valid for 1-year from the date of purchase and include the PeopleCert eBook and Resource Kit.
• The package includes 1 PeopleCert Exam Voucher.
• You can purchase as many exam vouchers as you need.  You have 1-year to take and complete the Course & PeopleCert Exam.
• PeopleCert Take2 Exam Retake can be added to any package for $78 (PeopleCert charges $105)
• 1-year Access for courses that are not yet released begins on the release date.

Have Questions?  Contact Us Today!

By ITIL 5 Master – Jacqueline (Jaqi) Haworth

Today I became an ITIL V5 Master, adding to my V4 Master, V3 Expert and V2 Manager certifications. I’m genuinely proud of that.  Little did I realize when I took my ITIL V2 Foundation 20 years ago that ITIL would become a thread running through so much of my career — shaping how I train others, advise organizations, lead teams, solve problems and challenge my own thinking.

The certificates, though, are probably the least interesting part.  Passing an exam and applying what you learn are very different things.

– You can know every definition and still design a terrible process.
– You can meet every SLA and still provide a poor customer experience.
– You can implement an expensive ITSM platform and simply automate your problems.

The Value of a Framework

A framework is only useful if you use it to make things better.
ITIL has evolved enormously over those 20 years.  V2 gave us process discipline and structure.  V3 taught us to think about the service lifecycle.  ITIL 4 shifted the conversation from following processes to creating value.  And Version 5 evolves again for a world of digital products, experience, transformation, automation and AI.

Three Things from Version 5 that Stand Out For Me

1. Understand the value stream first. Improve it second. Automate it third.
   If the process is poor, automation can simply make a bad process run faster.
2. Customers don’t care about our organizational chart or how green our SLA report is.
   They care whether the service works, whether someone takes ownership when it doesn’t, and what the overall experience feels like.
3. AI doesn’t fix bad foundations.
   Before asking “How can we use AI?” we should ask what problem we are solving, whether we can trust the data and knowledge, who remains accountable, and how we will know it actually improved the outcome.  AI still needs good data, governance, knowledge, value streams and people who understand what they are trying to achieve.

Passing the exam is only the start.
After many years of teaching ITSM frameworks, one lesson has stuck with me.  The real value comes when you go back to work and use what you learned to simplify something, remove waste, improve an experience, challenge a poor metric or question something being done simply because “we’ve always done it that way.”

Remember, a qualification is a milestone.  It’s not the destination.  It’s the beginning of your journey.

AI is good and AI is bad.  We live in a litigious world.  If you don’t have the right controls in place, you can be broke and out of business tomorrow.   AI use can quickly spiral out of control, leaving you with massive bills, and a huge number of AI application to support and manage.  If you thought you had technical debt today, it’s about to grow by a factor of thousands.

AI is everywhere and you and your company need to be prepared:

• Prepared to protect your brand.
• Prepared to ensure legal compliance.
• Prepare  to validate the data your AI tools will be using.
• Prepare  to manage access to confidential and sensitive data.
• Prepared to provide information the business needs.
• Prepared to safeguard your reputation.
• Prepared to maximize your financial return of AI assets and investments.

To do this companies need to adopt ITIL AI Governance.

ITIL AI Governance is a certification module from PeopleCert that shows the ITIL perspective on AI governance and helps organizations manage the risks, ethics, and compliance challenges of artificial intelligence in service management. Unlike static traditional IT controls, it provides a dynamic approach to handle autonomous, fast-moving AI systems across four key perspectives–View Full Course.

When you Safeguard Brand Reputation with ITIL AI Governance you will:

• Mitigate risks related to Shadow AI.
• Mitigate bias by building testable frameworks to catch discriminatory outputs before they reach customers.
• Control AI hallucinations by setting up strict accuracy boundaries so chatbots do not fabricate false promises or bad advice.
• Maintain Trust by proving to clients and stakeholders that the company uses AI responsibly and ethically.

ITIL AI Governance also Improves Operational Efficiency by:

• Reducing Model Drift
• Standardizing Procurement
• Speeding up Adoption

ITIL AI Governance is an OPPORTUNITY to Save Your Company and Your Career – Can You Afforce to Miss Out? 

• If you are responsible for spearheading automation strategy (CTOs, CIOs & Digital Transformation Mangers) – You Can’t Miss Out!
• If you are responsible for integrating AI tooling into operational workflows (Service Desk Managers, Practice Owners and Solution Designers) – You Can’t Miss Out!
• If you are responsible for enforcing ethical boundaries and data privacy (Data Protection Officers, Internal Auditors and Risk Managers) – You Can’t Miss Out!
• Are you beginning your ITSM or Digital Product & Service Management Career? – You Can’t Miss Out!

Are There Prerequisites?

• No
• None
• Not even ITIL Foundation is required – go straight to ITIL AI Governance
• Note – Mandatory training through an Accredited Training organization or Official eLearning is required.  Learners can go straight to the AI Governance Certification with no Foundation requirement.

Is IT Governance Part of the ITIL 5 Pathways (Foundation, Managing Professional, Practice Manager, Strategic Leader or Master?

• No
• ITIL AI Governance is a standalone module, and it is not attached to any of the main certifications nor does it count toward any other ITIL Designations
• Available to everyone!  Start Today!

This Critical AI Governance Certification Covers::

• AI Governance Foundations and Leadership – Understand the difference between having an AI policy and having real AI governance. Describe where an organization sits on the governance maturity spectrum and what good governance makes possible.
• The ITIL AI Governance Improvement – Apply the four-step model: Assess (evaluate current governance maturity and stress-test arrangements), Design (define governance requirements and controls), Implement (deploy governance adjustments), and Maintain (assure, monitor, and continually improve governance).
• The ITIL AI Capability Model (6c) – Identify and describe the six AI capabilities — Creation, Curation, Clarification, Cognition, Communication, and Coordination — and how they shape governance boundaries, risk profiling, and combined behavior.
• Governance Controls and Shadow AI – Design governance controls (preventive, detective, corrective) and decision boundaries. Design Shadow AI controls and apply ethics using a likelihood × impact risk matrix.
• AI Risk, Ethics, and Countermeasures – Identify and describe AI risk categories (bias, privacy, hallucination, opacity), ethical principles, and countermeasures. Apply the capability model and risk-control reasoning to real-world scenarios.
• Cross-Framework AI Governance – Describe how ITIL, PRINCE2, and DevOps provide complementary approaches for AI-enabled work. Apply AI governance within DevOps practices and PRINCE2 methods across stages and decision points.

Exam Details

• Exam body: PeopleCert
• Duration: 90 minutes (non-native English speakers receive additional time)
• Format: Multiple-choice, open book
• Number of Questions: 40 Multiple Choice Questions
• Passing Score: 70% or 28 out of 40 questions answered correctly
• Open-Book Exam – Candidates are allowed to reference official PeopleCert core Guidance eBook
• Delivery Options: Online proctored exam (available anytime, anywhere through PeopleCert)

Note: The ITIL® AI Governance exam is open book and scenario-based, consistent with other ITIL (Version 5) advanced modules. You may use the official eBook and Scenario Booklet during the exam.

Getting to ITIL 5 from ITIL 4 is very easy.  Take a look at the options below and Contact Us with Questions.

1. If you have an ITIL 4 Foundation Certification (Active or Not) you can upgrade your Foundation Certification to ITIL 5 by taking the ITIL 5 Bridge Certification. This is the fastest and least expensive way to update your ITIL 5 Foundation and recertify for 3-years. This is for people who are Foundation Certified and have no plans to go on to advanced ITIL 5 certifications.
2. If you have the ITIL 4 Practice Manager or Strategic Leader Designations you only need to take 1 course & exam to achieve the ITIL 5 Designation. The Certification is ITIL Transformation, and my understanding is that it is an amazing class. Probably the best ITIL 5 class because it gives you the tools you need to use in the real world.
3. If you hold the ITIL V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master Designations you too only need to take 1 Certification to upgrade to ITIL 5. The Certification is the Managing Professional Transition. It is a 5-day course in the classroom (about 20 hours in eLearning) and includes 2-exams (one for MP and one for Transformation).
4. If you hold only ITIL 4 Foundation you have the option to go right into any ITIL 5 Advanced course without having to take the ITIL 5 Foundation.
5. If you are New to ITIL you have the choice to do either ITIL 4 or ITIL 5. ITIL 4 will be available until December 31, 2027. If your organizations uses 4 or you are going after a job that requires V4, go for V4. Otherwise you can go straight to ITIL Version 5.

The world is constantly changing. As IT Service Providers, Digital Product and Service Vendors and those employed in these organizations we need to know how change impacts our business, when transformation is required and how to design successful transformations.

Enter the New ITIL 5 Transformation Certification

The New ITIL Transformation Certification is the only ITIL Certification that addresses the real world.  It does this by giving IT Service Providers, Digital Product & Service Vendors, and their employees the tools they need to make successful transformation decisions and create successful outcomes.

What Does This Mean to You?

Whether you lead an organization or are a member of an organizations, contributing to successful transformations means success for you and your organization.

Transformation Teaches “How To”

The Transformation Certification provides a detailed overview of the most common situations that IT Service Providers and Digital Product & Service Vendors deal with and provides the tools required to manage the situations when they arise.

Who Qualifies to Take the ITIL Transformation Certification?

Everyone. Isn’t that interesting?

The ITIL Transformation Certification is a part of EVERY ITIL 5 Advanced Certification Path (Practice Manager, Managing Professional and Strategic Leader) or you can go straight from Foundation to Transformation and stop there.

ITIL 5 Foundation and ITIL 5 Foundation Bridge released in February. Feedback is good on both courses.

We get a lot of questions about which version to take (4 Foundation or 5 Foundation) since ITIL 4 Foundation is also available. Standard answer is to take V4 if your job or job search requires V4. We don’t expect job postings to list ITIL 5 until the end of the year since it just released.  If you are new to ITIL, then start with ITIL 5.

ITIL 4 includes 15 of the 24 practices and that is valuable to many students. ITIL 5 Foundation does not include the practices.

• If you are interested in what’s different between ITIL 4 and 5 Foundation, here is a complimentary 40-minute presentation we put together for you. Click Here to Watch.

For everyone who has ITIL 4 Foundation and is not going on to advanced certs, then you can take advantage of the ITIL 4 Foundation Bridge Exam. It’s short (half the length of Foundation) and much less expensive ($263 versus $690 for Foundation).

• It is a great and inexpensive way to renew your certification and update your resume to ITIL 5 Foundation. Click Here to Save an extra $50 (Bridge Exam $199).

After Foundation, PeopleCert released the new ITIL 5 Managing Professional Courses (Product, Service & Experience).

Next, they released ITIL Transformation. From what I hear it a very valuable course and it follows in the footsteps of ITIL V3 that was much more prescriptive. We have a short video overview (9 minutes) on what makes it so good. Click Here to Watch. Transformation is part of ITIL 5 Practice Manager, Managing Professional and Strategic Leader designations.

• ITIL Transformation is also the course that ITIL 4 Practice Managers and Strategic Leaders will need to take to receive their ITIL 5 Designation.  The GogoTraining eLearning Transformation Course will be released by June 15^th.  You can purchase the course & exam package now for $999.  It will be $1,499 when released.
• Save $500 when you purchase the Pre-Release Package.

Coming in May is the course that all Managing Professionals, ITIL V3 Experts and Masters, ITIL 4 Managing Professionals and Masters, have been waiting to take – ITIL 5 Managing Professional Transition. It will take all ITIL V3 and ITIL 4 Master’s and bestow the ITIL 5 Master Designation and it will take all ITIL 4 Managing Professionals and bestow the ITIL 5 Managing Professional Designation.

• PeopleCert has not release the exam price to us yet so will be back in touch when we have it to offer you a prerelease sale.
• If you would like to receive the offer, Click Here to let us know.

Have ITIL 5 Questions?  Click Here or call 877.546.4446.

Ready to get ITIL Certified or move on to Advanced ITIL Certifications?

If you answered YES, then NOW is the to act. Offer Valid August Only!

This August GogoTraining is offering 25% off all PeopleCert Products.  This includes PeopleCert Exam Vouchers, eLearning and eLearning+.  PeopleCert is offering 20% off, but the deal is better at GogoTraining!

Contact US to SAVE 25% – Course & Exam Valid for 1-year.

The ITIL 4 Managing Professional certification path is focused on how to run successful IT enabled services, teams and workflows.  It was created to help IT Practitioners who work in technology and support digital teams across the business.  The path consists of 4 courses, and we are often asked the best order to take the courses so here is some great input by course author Dr. Suzanne Van Hove.  We hope you find this helpful and look forward to hearing from you.

1. ITIL 4 Strategist:  Direct, Plan and Improve (DPI) – DPI is a great starting point because it starts you, as the provider, on the strategic thinking/governance piece.
2. ITIL 4 Strategist:  Drive Stakeholder Value (DSV) – DSV then focusses on the customer journey – understanding what the customer wants/needs and addressing those requirements.
3. ITIL 4 Strategist:  Create, Deliver & Support (CDS) – CDS then looks at the processes to create, deliver and support the service.
4. ITIL 4 Strategist:  High Velocity IT (HVIT) – HVIT focusses on how disrupting technologies can be exploited/included in your design.

In my mind, HVIT should be taken last if only due to the heavy focus on technology.  When designing a service, the focus should be on meeting the needs of the consumer and provider. If you already have a great customer focus, then you can jump into HVIT.  Just remember it is the hardest and most intense of the four Managing Professional courses with much memorization of tables included.

~Dr. Suzanne Van Hove

There are 32 ITIL 4 Certifications and 28 Certification Exams. How could this be possible?

The short answer is that students achieve the Practice Manager, Managing Professional, Strategic Leader and ITIL Master designations after they take the certification exams in that category. There is no extra exam to achieve the designation that covers the courses in the respective category.

For example, ITIL 4 Managing Professional consists of 4 courses and 4 exams. When completed students hold the designation for each exam taken PLUS the exam for the category which is ITIL 4 Managing Professional.

• ITIL 4 Specialist: Create, Deliver & Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High Velocity IT
• ITIL 4 Specialist: Direct, Plan & Improve
• Complete all 4 courses & exams and you achieve the ITIL 4 Managing Professional designation.

Same holds true for ITIL 4 Strategic Leader. When students complete the 2 courses in this category, they hold the designation for each certification and automatically hold the ITIL 4 Strategic Leader Title.

• ITIL Strategist: Direct, Plan & Improve
• ITIL 4 Strategist: Digital & IT Strategy
• Complete both of these courses and you achieve the ITIL 4 Strategic Leader designation.

Same for Practice Manager – Only a bit more complicated. With Practice Manager there are 3 categories each with 5 individual courses/certifications and an option to take each course or to take 1 course that is 3-days long and covers the same information.

Get a bundle with ALL four ITIL 4 Managing Professional courses for one low price!

Introducing the ITIL 4 Managing Professional Pass.  Everything you need to fast-track and achieve the highly regarded ITIL 4 Managing Professional designation at the best possible price, in the easiest possible way.

How the Pass Works:

The pass give you lifetime access to the online self-paced courses and full instructor support.  Just like in the classroom, only better!  Courses are very comprehensive and detailed and can be taken online, anywhere, anytime.

• The cost is $2,495 for all four courses – that’s a savings of 38% off regular fees!
• Lifetime Access – to all 4 Accredited, comprehensive & detailed courses
• Official AXELOS Textbook – comes with every course
• PeopleCert Exam Voucher included – one per course
• Instructor Q&A – Ask the instructor questions while you take the classes

The Pass Includes:

• ITIL 4 Specialist – Create, Deliver & Support
• ITIL 4 Specialist – Drive, Stakeholder Value
• ITIL 4 Specialist – High Velocity IT
• ITIL 4 Strategist – Direct, Plan & Improve

Click on the course title to get full course details.

Prerequisites

The ITIL 4 Foundation exam is a prerequisite for all Managing Professional courses.  There is no prerequisite for the ITIL 4 Foundation course/exam.  Need Foundation certification?  Select the package Foundation + MP package below.

Exam & Certifications

One PeopleCert Exam Voucher is included with every course in the package.  You can add a Take2, PeopleCert Retake to the MP Package for $356.

Shopping Cart

Select the Purchase Option that’s right for you.  If you would like to have a second exam option, then be sure to add the PeopleCert Retake package to your shopping cart. 

ITIL 4 Managing Professional Pass – $2,495

ITIL 4 Foundation & Managing Professional Pass – $2,995

Add PeopleCert Retake Package – $356

 If you have any questions, or we can help in any way, Contact Us by Email or call us at 877.546.4446.