Transitioning from military service to a civilian career is more than finding the next job. It is about building a long-term career with opportunities for growth. Veterans, service members, military spouses, and dependents bring leadership, discipline, problem-solving, and a mission-first mindset that employers value across the technology sector.

That’s why GogoTraining is proud to support the Act Now Education and PeopleCert initiative to introduce the military-connected community to ITIL, the world’s leading framework for IT service management. The goal is not simply to help participants earn a certification. It is to help them understand how ITIL can open doors to rewarding careers in technology and provide a foundation for continuous professional growth.

Technology Careers Continue to Grow

Demand for technology professionals remains strong. According to data highlighted in the program, U.S. computer and IT occupations offer a median annual salary of $105,990, with approximately 635,000 job openings expected each year. Up to 40% of mid- and senior-level technology positions either require or strongly prefer ITIL knowledge, especially when combined with certifications such as CompTIA, Cisco, AWS, PMP, or Agile credentials.

Professionals with recognized certifications are 35% more likely to be promoted, while ITIL-certified professionals often earn 10 to 25% higher salaries than their non-certified peers.

One Framework, Many Career Paths

ITIL provides a strong foundation for a wide range of civilian careers, including:

• IT Service Management
• Service Desk and Technical Support
• Systems, Network, and Cloud Administration
• Digital Operations
• Project, Program, and Product Management
• Cybersecurity Operations and Risk Management
• Compliance, Governance, and AI Risk Management

These roles exist across both the public and private sectors, giving military-connected professionals flexibility as they plan their next chapter.

Military Experience Already Fits

Many of the principles behind ITIL will feel familiar to military professionals. Standard operating procedures, mission planning, risk management, continuous improvement, teamwork, and after-action reviews all align closely with ITIL practices. Participants will learn how to translate the skills they already possess into language and practices recognized by civilian employers.

More Than Passing an Exam

Throughout this initiative, the participants will learn how to connect ITIL concepts to real-world careers in IT service management, cybersecurity, project management, cloud operations, and digital transformation.

Program Objective

The objective of the Act Now Education, PeopleCert and GogoTraining Partnership is to help military-connected learners make informed career decisions, understand where their experience creates value, and build confidence to pursue opportunities in one of today’s fastest-growing industries.

At Act Now Education, PeopleCert, and GogoTraining, we believe the greatest value of ITIL is not the certification itself. It is the opportunity it creates. By helping veterans, service members, military spouses, and dependents understand the breadth of technology careers available to them, we hope to support successful transitions into meaningful, long-term careers that continue their commitment to serving others in a new way.