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Want to know what you need to know to pass the ITIL 4 Foundation Exam? Check out this great ITIL 4 Exam Tips Video by Dr. Suzanne Van Hove.
ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today. It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services. Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).
In the 80’s, it was all about how IT could use a process to better deliver services to the organization. Fast forward to today and everything is about delivering services inside and outside of the business. It’s what makes or breaks a company. So why do Project Managers Need ITIL?
The current ITIL version is V3. V3 is made up of 26 processes. ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age. If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL. ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework. We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.
Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization. The ITIL 4 Foundation course will be released Q1 2019. It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019. Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare. We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.
Moral of the story? ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.
I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.
First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.
Right now, ITIL is V3. V3 is alive and well and will be maintained until at least June 2020. The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.
If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified. ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.
For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification. This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.
I hope this article has been informative. If you have any questions, we are here to help.
Are you ready for ITIL 4? ITIL 4 Foundation will be released in Q1 2019. If you are an ITIL V3 Certificate holders that does not want to be left behind, enter to win a Free Accredited ITIL 4 Self-Paced Foundation Course from GogoTraining today. Click Here and Enter to WIN a FREE ITIL 4 Foundation Course Today.
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There has been a lot of talk about ITIL V4. Questions surrounding ITIL V4 include how it will affect current ITIL Certificate holders, when it will be released and what it will cover. In this blog we will address each of these questions.
The ITIL V4 update will address how ITIL works and co-exists with other practices such as DevOps, Agile and Lean. The core elements of ITIL are expected to remain the same.
If you currently hold ITIL Certificates or plan on getting them this year, all is good. All current certifications will be recognized.
Axelos announced that the first release of ITIL Version 4 will take place Q1 2019 (January to March 2019).
It is expected that the first release will be ITIL Foundation. AXELOS has stated that the core material will remain and new materials on the integration of ITIL with DevOps, Agile and Lean will be added.
If your organization uses ITIL or you are looking to have the right certifications to get your next job, getting ITIL Certified (Foundation, Practitioner, Intermediate or MALC) now is fine. As noted above, AXELOS is planning to add information to the current framework to bring it into a world where it operates with other practices like DevOps, Agile and Lean. The core framework will remain the same so if you need to get certified, you can do it now.
We will continue to bring you updates as they occur. If you have any questions, you can reach us at 877.546.4446 or customerservice@gogotraining.com.
ITIL is an acronym for the Information Technology Infrastructure Library that was created in the 1980s by the UK Government’s Central Computer and Telecommunications Agency. The agency understood that a set of standardized service management practices was necessary to align service management delivery from one agency to another. What started out as a set of recommendations grew into ITIL V1. ITIL has had several versions with V1 arriving in late 80s, V2 in late 90s, V3 in 2007 and then ITIL 2011. ITIL is currently undergoing another revision to include how ITIL relates to other frameworks and standards including Agile, DevOps, Lean, ISO 20000 and more.
The figures vary. In Europe it is suggested that up to 70% of European business leaders consider ITIL a must have in their organizations . Outside of the UK the number of organizations that have adopted and adapted ITIL is estimated to be around 33%.
When organizations adopt and adapt ITIL, they ensure that their services are delivered according to well defined best practices that allows them to increase customer satisfaction and better manage their processes and reduce costs.
No doubt certifications assist in higher paying jobs and raises. Most report that holding an ITIL Foundation Certification can jump your salary $5,000 to as much as $13,000. The 2016 Global Knowledge IT Skills and Salary Report shares that the average salary for ITIL-certified professionals ranges from $92,000 to $105,842 and that more than 90 percent of respondents to their survey reported their average salary with an ITIL Foundation certificate exceeded $98,000.
You start with the Foundation Certification. It is a TON of information. There is no requirement to take an accredited course to pass the exam, however it is HIGHLY recommended. The exam is 100% on the content in the course. When you take an Accredited ITIL Foundation course then you know for sure you are getting all the info you need to pass. Courses are available live at training organization location, live online and On-Demand to give you ultimate flexibility.
After ITIL Foundation Certification you can go on to become ITIL Practitioner Certified or move into the ITIL Intermediate courses.
ROUTE 1 = ITIL Practitioner
This is a relatively new certification that was released about 2 years ago and it is the only course out of 12 that actually shows students how to adopt and adapt ITIL. ITIL Practitioner like ITIL Foundation has no formal training requirement, however, it has the lowest pass rate of all 12 exams. There is a great deal of knowledge and practical experience required to pass this exam and we do not recommend students take this exam without having (1) taken the ITIL Practitioner course and (2) taken at least one of the ITIL Intermediate courses. The exam requires you to adopt and adapt what you learned. It is not repeating concepts. It is the most expensive ITIL exam retailing at $469 from PeopleCert.
Route 2 = The ITIL Intermediate Path
This is the second option and the more common path following ITIL Foundation Certification. AND – YOU MUST hold an ITIL Foundation certificate to take these exams. To take any of these exams you MUST have taken an Accredited Course and hold a Certificate of Completion. The Intermediate series is made up of 9 courses split into a Lifecycle track and a Capability track. You can stick with one path or mix and match from the both.
i. Intermediate Service Lifecycle Courses – Managers take this path
1. Service Strategy
2. Service Transition
3. Service Design
4. Service Operation
5. Continual Service Improvement
ii. Intermediate Capability Courses – The people who do the work/implement ITIL take this path
1. Service Offerings and Agreements
2. Planning, Protection and Optimization
3. Release, Control and Validation
4. Operational Support and Analysis
After Foundation and completing 17 credits in one of these paths or a combination of courses (some people like to mix and match), then the student has enough points to take the Managing Across the Lifecycle course (MALC) which allows them to sit for the MALC exam. You need a minimum of 17 credits to take MALC.
a. Foundation is 2 credits
b. Lifecycle course are 3 each
c. Capability are 4 each
d. MALC is 5
Once you have prepared for an exam and hold the required Certificate of Completion for the Intermediate and MALC courses, then you are ready to purchase and take your exam. The official exam provider for all ITIL exams as of January 1, 2018 is PeopleCert. You can purchase your ITIL Exams from PeopleCert directly or from an Authorized Exam Organization. Exams can be taken at exam centers and Online so you can take them from the comfort of your home or office.
We hope this article on ITIL Certification has been informative and helpful. If you have any questions, we are here to help. You can reach us by phone at, 877.546.4446 or via email at, customerservice@gogotraining.com
Hello, my name is Adrian Bates and I have utilized GogoTraining to acquire three ITIL certifications: ITIL Foundations; ITIL Release Control and Validation Intermediate; and Planning Process and Optimization Intermediate Certification.
Here are a couple of tips and tricks that I use to identify what information is critical to absorb during training. Additionally, I listed a couple of tips that have helped me prepare for an exam.
Prior to taking the training, I briefly reviewed the “Example Exams” within the module. I tended to focus on the “Question Rationale” portion of the test exam. This explains the reasoning behind how it was determined what the best answer is for each question. There is an area within the question and rationale titled “Bloom’s Taxonomy Testing Level”. This portion explains what the candidate is expected to understand. This tends to help me during training as key parts of the course tend to stand out as critical pieces of information when reflecting on the example exams.
Another key piece of information that assists with passing the exams is understanding the functional roles and responsibilities of each process. Each scenario speaks to a specific process and generally asks that you align the process or manager role accordingly. If you have a fundamental understanding of the Capacity, Availability, Demand, Continuity processes etc…, you will have a higher chance of answering the question correctly.
The last tip I have is that you thoroughly read the question being asked. Every scenario presents a challenge or obstacle that has to be overcome. Close attention must be paid to what question is being asked. For example, the question may ask something along the lines like; what is the best “approach” to create a successful continuity plan that addresses the issues listed by the Information Security Officer. The answers will vary, some of the answers are known as “distracters”. For example, one of the answers might illustrate a plan. The plan will sound great and may be best way to solve the issue. Keep in mind, you were not asked to solve the problem. You were asked to assess the best way to approach the problem, and to create a plan that in the end will address the issues. Again, it is very important that you read the question being asked slowly and to answer it as direct as possible.
Thank you for the opportunity to share my tips and tricks! My goal is to achieve ITIL expert and I have found this technique to be very helpful. I have passed every exam on the first try and I strongly recommend GogoTraining when preparing for your exams. Their training material is a great asset. The cost, accessibility to the site, support and training, in my opinion all receive good marks. You will realize this when you take the exam.
