Click to Download: ITIL 4 Foundation_Syllabus_Digital

Once you have studied and feel comfortable with the material that will be covered in the exam, do one of the official sample exams and look at the answers right away.  Take every question you got wrong and look it up and study it again to see why you chose the incorrect answer.

Once you have done this and feel confident that you understand and have mastered the content, take the second practice exam under exam conditions…

For example, with the ITIL 4 Foundation Exam:

• The ITIL Foundation exam is a closed book exam
• It is 60 minutes in duration
• If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
• There are 40 multiple choice questions
• Passing score is 65% or 26 correct answers – each question is worth 1 mark

Key Tip – Always read the sample question rationales – you will learn more from knowing why something is wrong than from confirming the ones you answered correctly.

Thank you Dr. Suzanne Van Hove for this great information.

PeopleCert has made a few changes to your online exam experience.

Stay ahead of the game and DOWNLOAD NOW.

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PeopleCert Price Increase

PeopleCert is increasing the price of all 4 Managing Professional exams $100.  The increase begins on December 20, 2023.  If you or your associates plan to take any of the Managing Professional courses in 2024, order now.

How to Beat the Price Increase

Because PeopleCert exams are valid for 1-year from the date of purchase, you can purchase now and take the exam anytime in the next 12 months.

And that’s not all – When you purchase this month you will lock in the 2023 exam price and receive a $300 Holiday Discount.

GogoTraining Holiday Discount

When you purchase your ITIL 4 Managing Professional course & exam package this month (December 2023) you will save an extra $300/package.

This offer is valid on all ITIL 4 Managing Professional courses as follows:

• Create, Deliver & Support – Must Purchase Before 12/18/23
• Drive Stakeholder Value – Available December 2023
• High Velocity IT – Available December 2023
• Direct, Plan & Improve – Available December 2023

REMEMBER – PeopleCert exam vouchers and GogoTraining courses are valid for 1-Year.  When you purchase them you have 1-year from the date of purchase to take the exam.

Buy Today & Train Anytime in 2024!

Have questions?  Need to train your team?  Contact us or Call us at 877.546.4446.

PeopleCert announced to ATO’s last week that they will be increasing the price of the ITIL 4 Managing Professional and the Strategic Leader Digital & IT Strategy exams.

• Create, Deliver & Support increases on December 20, 2023
• Direct, Plan & Improve increases on January 9, 2024
• Drive Stakeholder Value, High Velocity IT and Digital & IT Strategy will increase Q1 2024.

PeopleCert Exam Price by Region – Click Here to find your region

• Region 1 – Going from $760 to $860
• Region 2 – Going from $742 to $830
• Region 3 – Going from $548 to $617

***Remember***

Exams are valid for 1-year from date of purchase.  If you or your organization need to get certified in 2024, purchase before the price goes up.  We are here to help.  Contact US or call us at 877.546.4446 for end-of-the-year special offers.

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The ITIL 4 Managing Professional certification path is focused on how to run successful IT enabled services, teams and workflows.  It was created to help IT Practitioners who work in technology and support digital teams across the business.  The path consists of 4 courses, and we are often asked the best order to take the courses so here is some great input by course author Dr. Suzanne Van Hove.  We hope you find this helpful and look forward to hearing from you.

1. ITIL 4 Strategist:  Direct, Plan and Improve (DPI) – DPI is a great starting point because it starts you, as the provider, on the strategic thinking/governance piece.
2. ITIL 4 Strategist:  Drive Stakeholder Value (DSV) – DSV then focusses on the customer journey – understanding what the customer wants/needs and addressing those requirements.
3. ITIL 4 Strategist:  Create, Deliver & Support (CDS) – CDS then looks at the processes to create, deliver and support the service.
4. ITIL 4 Strategist:  High Velocity IT (HVIT) – HVIT focusses on how disrupting technologies can be exploited/included in your design.

In my mind, HVIT should be taken last if only due to the heavy focus on technology.  When designing a service, the focus should be on meeting the needs of the consumer and provider. If you already have a great customer focus, then you can jump into HVIT.  Just remember it is the hardest and most intense of the four Managing Professional courses with much memorization of tables included.

~Dr. Suzanne Van Hove

Have you ever noticed that the better your Service Desk gets, the more it gets taken for granted?

You’ve risen to every challenge – solved more incidents faster than ever, improved service uptime, built an amazing self-service portal, and you’re even managing service requests and changes – But somehow, you’re being excluded from key decisions and initiatives.

Service Desks who only focus on providing technical support and “break/fix” services, will quickly find their role limited to supporting back-office systems – with little perceived value to the front-line business of their organization.

Engaging with other teams is difficult unless they’re actually resolving an incident. It seems like the better we get at providing support, the more we are put into that box:  “Oh those are the tech support people – we only talk to them when something goes wrong”.

Yet, for many organizations, the Service Desk is the most critical interface between IT and other business units.  The more we understand about how the business works, the more we can provide proactive, business-focused services that increase the importance and role of the Service Desk.

We know that the business is being transformed by Digital Technology, but how do we become part of that journey?  And how do we change our role to stay relevant and valued?

The PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course helps practitioners and managers to explore how to make and keep their organization’s Service Desk relevant and valuable throughout an organization’s digital journey.

In the PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course you will learn how to:

• Define the scope of the Service Desk to meet changing business needs
• Integrate your Service Desk into your organization’s value streams
• Coordinate different types of activity, from incident handling to managing service requests and changes
• Communicate the proactive role of the Service Desk as part of business initiatives and decisions

Click Here to learn more about the course.

Click Here to save $100 on the PeopleCert Accredited ITIL 4 Practitioner:  Service Desk course and exam package (List Price $599/Your Price $499).

Have a group to train?  Contact Us for Group Discounts.

We contacted PeopleCert to find out if individuals who hold the ITIL Master Designation fall under the 3-Year PeopleCert recertification requirement and the answer is YES.

Because ITIL Master is a designation and not a separate exam, it is renewed in the standard way.  For example, if a student takes a new course/exam, then all ITIL 4 certificates the student has obtained, including ITIL Master, will be automatically renewed.