Have you ever noticed that the better your Service Desk gets, the more it gets taken for granted?
You’ve risen to every challenge – solved more incidents faster than ever, improved service uptime, built an amazing self-service portal, and you’re even managing service requests and changes – But somehow, you’re being excluded from key decisions and initiatives.
Service Desks who only focus on providing technical support and “break/fix” services, will quickly find their role limited to supporting back-office systems – with little perceived value to the front-line business of their organization.
Engaging with other teams is difficult unless they’re actually resolving an incident. It seems like the better we get at providing support, the more we are put into that box: “Oh those are the tech support people – we only talk to them when something goes wrong”.
Yet, for many organizations, the Service Desk is the most critical interface between IT and other business units. The more we understand about how the business works, the more we can provide proactive, business-focused services that increase the importance and role of the Service Desk.
We know that the business is being transformed by Digital Technology, but how do we become part of that journey? And how do we change our role to stay relevant and valued?
The PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course helps practitioners and managers to explore how to make and keep their organization’s Service Desk relevant and valuable throughout an organization’s digital journey.
In the PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course you will learn how to:
- Define the scope of the Service Desk to meet changing business needs
- Integrate your Service Desk into your organization’s value streams
- Coordinate different types of activity, from incident handling to managing service requests and changes
- Communicate the proactive role of the Service Desk as part of business initiatives and decisions
Click Here to save $100 on the PeopleCert Accredited ITIL 4 Practitioner: Service Desk course and exam package (List Price $599/Your Price $499).