Getting asked about ITIL 4 – should I continue with my certifications and the answer is…it depends.

1. If you hold the ITIL 4 Foundation Certification and no advanced ITIL 4 certifications, then it is best to upgrade to ITIL 5 with the ITIL 5 Foundation Bridge Certification. Is it low cost ($263) compared to the full ITIL 5 Foundation ($680) and it renews your certifications for 3-years. Remember, the ITIL 5 Foundation Bridge is a limited edition meaning it will not be available forever.

2. If you have advanced certifications, then you are usually best to complete them because you can upgrade them to ITIL 5 by adding only 1 Certification. We call this Certification (ITIL 5 Transformation) the Golden Ticket because you can upgrade ITIL 4 Practice Manager, ITIL 4 Managing Professional and ITIL 5 Strategy by adding the ITIL Transformation Certification. On top of that, it is the only ITIL 5 Certification that shares how to implement ITIL in the real world. A real game changer.

3. If you are new to ITIL, then you have to look at why you want to get certified. If you work for an ITIL 4 shop or are applying to jobs that require ITIL 4 Certification, then go with ITIL 4 Foundation. If not, then go straight to ITIL 5 Foundation.

Let me know if this was helpful and be sure to ask questions!

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See Which Courses Go With Each Certification

Find out what the ITIL Practitioner program is all about.

Two new YouTube videos and an article: 

• ITIL 4 Practitioner: Service Desk | 1.0: Service Desk Practice
  • Click here for YouTube version
  • Click here for a Service Desk article by course instructor, David Cannon
• ITIL 4 Specialist: Monitor, Support & Fulfil | Course Introduction
  • Here is an introduction to the course that combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department.

ITIL 4 Practitioner Courses and Links to Outlines

These self-paced classes explain how to use CMMI to address business goals and project challenges and avoid creating bloated documentation. The classes focus on Maturity Levels 2 and 3 of the Development and Services model.  

• ITIL 4 Practitioner: Service Desk – PeopleCert Accredited
• ITIL 4 Practitioner: Incident Management – PeopleCert Accredited
• ITIL 4 Practitioner: Problem Management – PeopleCert Accredited
• ITIL 4 Practitioner: Service Request Management – PeopleCert Accredited
• ITIL 4 Practitioner: Monitoring and Event Management – PeopleCert Accredited

ITIL 4 Specialist: Monitor, Support and Fulfil

For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work.  In addition, it is a requirement for those wishing to become an ITIL 4 Master.  Whether you are beginning your journey as a service manager or aiming to take an important step in your certification, this course will give you what you need.