The ITIL 4 Managing Professional certification path is focused on how to run successful IT enabled services, teams and workflows. It was created to help IT Practitioners who work in technology and support digital teams across the business. The path consists of 4 courses, and we are often asked the best order to take the courses so here is some great input by course author Dr. Suzanne Van Hove. We hope you find this helpful and look forward to hearing from you.
- ITIL 4 Strategist: Direct, Plan and Improve (DPI) – DPI is a great starting point because it starts you, as the provider, on the strategic thinking/governance piece.
- ITIL 4 Strategist: Drive Stakeholder Value (DSV) – DSV then focusses on the customer journey – understanding what the customer wants/needs and addressing those requirements.
- ITIL 4 Strategist: Create, Deliver & Support (CDS) – CDS then looks at the processes to create, deliver and support the service.
- ITIL 4 Strategist: High Velocity IT (HVIT) – HVIT focusses on how disrupting technologies can be exploited/included in your design.
In my mind, HVIT should be taken last if only due to the heavy focus on technology. When designing a service, the focus should be on meeting the needs of the consumer and provider. If you already have a great customer focus, then you can jump into HVIT. Just remember it is the hardest and most intense of the four Managing Professional courses with much memorization of tables included.
~Dr. Suzanne Van Hove
