Find out what the ITIL Practitioner program is all about.

Two new YouTube videos and an article: 

• ITIL 4 Practitioner: Service Desk | 1.0: Service Desk Practice
  • Click here for YouTube version
  • Click here for a Service Desk article by course instructor, David Cannon
• ITIL 4 Specialist: Monitor, Support & Fulfil | Course Introduction
  • Here is an introduction to the course that combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department.

ITIL 4 Practitioner Courses and Links to Outlines

These self-paced classes explain how to use CMMI to address business goals and project challenges and avoid creating bloated documentation. The classes focus on Maturity Levels 2 and 3 of the Development and Services model.  

• ITIL 4 Practitioner: Service Desk – PeopleCert Accredited
• ITIL 4 Practitioner: Incident Management – PeopleCert Accredited
• ITIL 4 Practitioner: Problem Management – PeopleCert Accredited
• ITIL 4 Practitioner: Service Request Management – PeopleCert Accredited
• ITIL 4 Practitioner: Monitoring and Event Management – PeopleCert Accredited

ITIL 4 Specialist: Monitor, Support and Fulfil

For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work.  In addition, it is a requirement for those wishing to become an ITIL 4 Master.  Whether you are beginning your journey as a service manager or aiming to take an important step in your certification, this course will give you what you need.

Have you ever noticed that the better your Service Desk gets, the more it gets taken for granted?

You’ve risen to every challenge – solved more incidents faster than ever, improved service uptime, built an amazing self-service portal, and you’re even managing service requests and changes – But somehow, you’re being excluded from key decisions and initiatives.

Service Desks who only focus on providing technical support and “break/fix” services, will quickly find their role limited to supporting back-office systems – with little perceived value to the front-line business of their organization.

Engaging with other teams is difficult unless they’re actually resolving an incident. It seems like the better we get at providing support, the more we are put into that box:  “Oh those are the tech support people – we only talk to them when something goes wrong”.

Yet, for many organizations, the Service Desk is the most critical interface between IT and other business units.  The more we understand about how the business works, the more we can provide proactive, business-focused services that increase the importance and role of the Service Desk.

We know that the business is being transformed by Digital Technology, but how do we become part of that journey?  And how do we change our role to stay relevant and valued?

The PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course helps practitioners and managers to explore how to make and keep their organization’s Service Desk relevant and valuable throughout an organization’s digital journey.

In the PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course you will learn how to:

• Define the scope of the Service Desk to meet changing business needs
• Integrate your Service Desk into your organization’s value streams
• Coordinate different types of activity, from incident handling to managing service requests and changes
• Communicate the proactive role of the Service Desk as part of business initiatives and decisions

Click Here to learn more about the course.

Click Here to save $100 on the PeopleCert Accredited ITIL 4 Practitioner:  Service Desk course and exam package (List Price $599/Your Price $499).

Have a group to train?  Contact Us for Group Discounts.

On Friday July 28, 2023 PeopleCert, the international ITIL Certification body Accredited GogoTraining’s eLearning ITIL 4 Specialist:  Monitor, Support & Fulfil course.  This course is taught by award winning ITIL Expert David Cannon helps students achieve their ITIL Practice Manager and ITIL Master designations.

The new Practice Manager Certifications are based on the recently updated ITIL 4 Practice Guides that are filed with useful guidance and many new features that have never been seen in previous versions of ITIL.  For the first time ever each ITIL 4 Practice Guide contains definitive capability criteria for each practice that is mapped to the ITIL maturity model that shows how to apply them in your organization.

The new ITIL 4 Specialist:  Monitor, Support & Fulfil Certification enables ITIL Practitioners to:

• Master the top five ITIL 4 Practices
• Achieve the ITIL Practice Manger designation
• Achieve the ITIL 4 Master designation
• Recertify all ITIL 4 Certifications for 3 years

If you or  your organization would like to learn more about these great certifications and how they can help you achieve organizational excellence, we are here to help.

Click Here to contact us via email or call 877.546.4446.

When you purchase this package you will receive 1 ITIL 4 Practitioner course & exam package of your choice. This package retails for $595 and is yours this June for only $395 (you save $200). Taking this course & exam recertifies all your ITIL 4 certifications for an additional 3-years.

There are 3 ways to Recertify:

• Take the same exam again – This package is $500 less than taking the same exam again
• Pay for the MyAxelos subscription and give up 60 hours of your time – This package is $2,000 less than signing up for the MyAxelos subscription which costs $366 and 60 hours of your time
• Purchase this package for $395 – the most economical way to stay ITIL 4 certified.

This package is the LOWEST way to recertify at only $395. When you purchase this package in June 2023 you will receive the course of your choice below and:

• Lifetime Access to the Accredited PeopleCert Course
• All Accredited Course Materials
• Full Instructor Support to answer questions while you learn
• The official AXELOS text book in pdf format
• The official PeopleCert course support materials
• Official Sample Exams
• 1 PeopleCert exam voucher – valid for 1 year

Choose from one of the ITIL 4 Practitioner Courses courses below:

• Service Desk
• Incident Management
• Problem Management
• Service Request Management
• Monitoring and Event Management

Please note that this offer cannot be combined with other offers and is valid June 2023. The 5 ITIL Practitioner courses are set to be released by July 30, 2023. When you purchase the pre-release special offer in June you lock in your discount. The exam voucher is valid for 1 year and can be purchased when you make this purchase or when the course is released. The exam voucher includes the AXELOS book in PDF format and the PeopleCert course support materials so if you want to get a jump on your studies, we can order the exam for you right away. If you have any questions Email GogoTraining Customer Service or call us at 877.546.4446.

Offer Rules:  This offer may not be combined with other offers.  The Monitor, Support & Fulfil course will be placed in your account no later than August 2023.  This offer is valid June 2023.  Pricing for this course is offered as a Pre-Release Sale.  Want more details on the courses?  Click on the links below:

• ITIL 4 Leader: Digital and IT Strategy
• ITIL 4 Specialist: Monitor, Support & Fulfil

Attention all ITIL 4 Managing Professionals

There is a clear and easy path for you to achieve the ITIL 4 Master Designation and recertify.  PeopleCert has initiated a Recertification program.  The program requires students to recertify every 3-years.  There is a lot of information we need to share with you so please read to the end where we will share a very special offer with you.

Key Points

1. Recertification is only required for ITIL 4 Certifications.
2. If you received your last ITIL 4 Certification before June 2020, then your certifications must be renewed by July1, 2023 to keep them active.
3. If you received your ITIL 4 Certification after June 2020, then you have 3-years from the date of your last certification to renew.
4. If you do not renew before your certification expires, then it becomes inactive, and your certifications will renew for 3 more years when you take of the actions below.

How to Recertify

There are 3 ways to recertify.  We will discuss them all here and give you the pro’s and con’s.

1. You can pay for and take the same exam again.
   • We think this is the worst way to recertify.  It is expensive and you really get nothing in return, but renewal.
2. You can pay $122/year for 3-years for a MyAxelos subscription and record 60 hours a year of study on the MyAxelos site .
   • This is the most expensive way to recertify when you consider what your time is valued at.
3. You can take a new course, gain a new certification and recertify everything – This is a really good option, and we are not saying this because that is our business.

How Taking A New Course Gets You Recertified

Taking a new course is a great option because PeopleCert has just released the New Practice Manager Certifications and they have  2 GREAT Features:

• It offers 1-day Practice Courses with Certification exams – Very, Very Economical.
• It offers a 3-day Practice Manager course and exam that is required to become an ITIL Master.

The New Practice Manager Certification Gets you the ITIL Master Designation

Ok, for those of you that read to this point – thank you.  Here is the scoop.  ITIL 4 Master requires you to hold the ITIL 4 Managing Professional, Strategic Leader and Practice Manager Designations and you automatically become an ITIL Master.

• For those of you who hold the Managing Professional designation, then you only need to take 2 courses to become an ITIL Master (Digital & IT Strategy and the new ITIL Practice Manager course, Monitor, Support & Fulfil).
• If you hold the Managing Professional and Strategic Leader Certifications, then you only need 1 course to achieve ITIL 4 Master – the new ITIL 4 Practice Manager course, Monitor, Support & Fulfil).

SPECIAL OFFERS

This offer may not be combined with other offers.  Please note that the Digital & IT Strategy course will go into your account when you make your purchase.  The Monitor, Support & Fulfil course will be available late July  2023 and we will contact you to find out when you would like to activate the course.  Purchasing the package now during the pre-release sale, locks in your savings.