Many ITIL Certified Professionals hear ITIL 5 is here and wonder, Why? 

For those of you who read the classic story, Charlie and the Chocolate Factor or watched the film Willy Wonka & the Chocolate Factory, then you know all about the Golden Ticket.  For those of you who have not, the Golden Ticket is a rare pass hidden under the wrappers of five ordinary Wonka Chocolate Bar that rewards the winner with a lifetime supply of chocolate.  The story tells the tales of the hunt for the tickets while providing a lesson in character.

So how it is possible that I draw the analogy between the lessons learned during a hunt for chocolate and the New ITIL Transformation (Version 5) Certification?  Here are the lessons that the author, Roald Dahl, sought to teach in his book.  For those of you who have taken Transformation, what do you think?  Am I spot on?

Lesson One:  Virtue and Integrity Triumph Over Vice

Charlie and the Chocolate Factory highlights a system of moral tests that must be passed to win the chocolate.  For me Transformation provides the system needed to implement ITIL in the real world.  Knowing the right way to navigate is what it is all about.  When you have the tools you need to successfully implement ITIL you win all the benefits that come with it.

Lesson Two:  True Wealth lies in Character, Not Materialism

In relation to certifications, value lies in knowing how to use the information you learned in the real world.  In my first job my boss told me, “Marianne, we don’t pay for excuses, we pay for results.  Do the job.”

In the ITIL Certification world,  Transformation is the only Certification that does the job.  Foundation gives you a common language to communicate.  The advanced certifications give you even more specific knowledge, but nothing on bringing what you learned to life.  The true character of ITIL rests in knowing what to do with it.  It does not rest in paying for certifications that can’t be actualized without the information you learn in Transformation.

Lesson Three:  A Warning Against inept Parenting

Don’t laugh too hard at this one.  It is all about discipline.  Stop indulging and do the work.  If you think about it, if Transformation is the only ITIL Certification that gives you the tools to do the work.  If we think of PeopleCert as the Mother Ship, then Transformation is PeopleCert’s disciplinary certification.  Take it.  Learn it.  Implement it.  Do you need to pay for any of the other certifications?  Maybe, maybe not.  Depends on if you need to be certified in the other topics.  Now remember this is coming to you from a training provider, so this does not serve me well, but it is the truth.  Hard work + Transformation = Good Parenting!

Lesson Four:  The Power of Pure Imagination

Finally, Charlie and the Chocolate Factory shows us how much potential lies in all of us.  We are told to be creative, think out of the box and have an open mind.  Wonka chose a child to inherit his legacy because to make sure that the ability to “dream big” and think beyond corporate rigidness was vitally important to success.

In the world of ITIL, Transformation allows you to “Dream Big” and be creative while using the tools you are given to help you build the right path for your organization. Dreaming Big and Being Big is 100% based on creativity, non-conformity, an open mind, and discipline.  If you want to make a difference in your organization, if you want to make a difference in your career, if you want to make a difference in the way you address issues in the workplace, then ITIL Transformation is your Golden Ticket.

Transformation is the only ITIL 5 Certification that provides the guidelines that you need to succeed.  Information is great but does nothing for you if you don’t know how to use it.  Transformation gives you the available to bring ITIL to life in the real world.  If you only take 1 advanced ITIL Course, this is the one our Triple ITIL Master David Billouz recommends.

I hope you have enjoyed reading this piece as much as I have enjoyed writing it.  Really looking forward to your comments!

Getting to ITIL 5 from ITIL 4 is very easy.  Take a look at the options below and Contact Us with Questions.

1. If you have an ITIL 4 Foundation Certification (Active or Not) you can upgrade your Foundation Certification to ITIL 5 by taking the ITIL 5 Bridge Certification. This is the fastest and least expensive way to update your ITIL 5 Foundation and recertify for 3-years. This is for people who are Foundation Certified and have no plans to go on to advanced ITIL 5 certifications.
2. If you have the ITIL 4 Practice Manager or Strategic Leader Designations you only need to take 1 course & exam to achieve the ITIL 5 Designation. The Certification is ITIL Transformation, and my understanding is that it is an amazing class. Probably the best ITIL 5 class because it gives you the tools you need to use in the real world.
3. If you hold the ITIL V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master Designations you too only need to take 1 Certification to upgrade to ITIL 5. The Certification is the Managing Professional Transition. It is a 5-day course in the classroom (about 20 hours in eLearning) and includes 2-exams (one for MP and one for Transformation).
4. If you hold only ITIL 4 Foundation you have the option to go right into any ITIL 5 Advanced course without having to take the ITIL 5 Foundation.
5. If you are New to ITIL you have the choice to do either ITIL 4 or ITIL 5. ITIL 4 will be available until December 31, 2027. If your organizations uses 4 or you are going after a job that requires V4, go for V4. Otherwise you can go straight to ITIL Version 5.

The world is constantly changing. As IT Service Providers, Digital Product and Service Vendors and those employed in these organizations we need to know how change impacts our business, when transformation is required and how to design successful transformations.

Enter the New ITIL 5 Transformation Certification

The New ITIL Transformation Certification is the only ITIL Certification that addresses the real world.  It does this by giving IT Service Providers, Digital Product & Service Vendors, and their employees the tools they need to make successful transformation decisions and create successful outcomes.

What Does This Mean to You?

Whether you lead an organization or are a member of an organizations, contributing to successful transformations means success for you and your organization.

Transformation Teaches “How To”

The Transformation Certification provides a detailed overview of the most common situations that IT Service Providers and Digital Product & Service Vendors deal with and provides the tools required to manage the situations when they arise.

Who Qualifies to Take the ITIL Transformation Certification?

Everyone. Isn’t that interesting?

The ITIL Transformation Certification is a part of EVERY ITIL 5 Advanced Certification Path (Practice Manager, Managing Professional and Strategic Leader) or you can go straight from Foundation to Transformation and stop there.

This July PeopleCert is offering 25% off.  Seems good, but buyer beware! 

GogoTraining’s prices are the BEST in the Universe, 100% PeopleCert Accredited, more affordable, and include Instructor Q&A!  Don’t get caught in the PeopleCert Pay More Trap!

ITIL Foundation Certification Example

• Click Here to lock in your Exam Voucher w/eLearning for $699
• Click Here to lock in your Exam Voucher with eLearning Plus for $799

Advanced Certification Example:

• Click Here to lock in your Exam Voucher w/eLearning for $799
• Click Here to lock in your Exam Voucher with eLearning Plus for $999

If you have any questions or need our assistance, Click Here or call 877.546.4446.

This offer cannot be combined with other offers and does not include ITIL 5 Managing Professional Transition.

PeopleCert Price Increase

PeopleCert is increasing the price of all 4 Managing Professional exams $100.  The increase begins on December 20, 2023.  If you or your associates plan to take any of the Managing Professional courses in 2024, order now.

How to Beat the Price Increase

Because PeopleCert exams are valid for 1-year from the date of purchase, you can purchase now and take the exam anytime in the next 12 months.

And that’s not all – When you purchase this month you will lock in the 2023 exam price and receive a $300 Holiday Discount.

GogoTraining Holiday Discount

When you purchase your ITIL 4 Managing Professional course & exam package this month (December 2023) you will save an extra $300/package.

This offer is valid on all ITIL 4 Managing Professional courses as follows:

• Create, Deliver & Support – Must Purchase Before 12/18/23
• Drive Stakeholder Value – Available December 2023
• High Velocity IT – Available December 2023
• Direct, Plan & Improve – Available December 2023

REMEMBER – PeopleCert exam vouchers and GogoTraining courses are valid for 1-Year.  When you purchase them you have 1-year from the date of purchase to take the exam.

Buy Today & Train Anytime in 2024!

Have questions?  Need to train your team?  Contact us or Call us at 877.546.4446.

PeopleCert announced to ATO’s last week that they will be increasing the price of the ITIL 4 Managing Professional and the Strategic Leader Digital & IT Strategy exams.

• Create, Deliver & Support increases on December 20, 2023
• Direct, Plan & Improve increases on January 9, 2024
• Drive Stakeholder Value, High Velocity IT and Digital & IT Strategy will increase Q1 2024.

PeopleCert Exam Price by Region – Click Here to find your region

• Region 1 – Going from $760 to $860
• Region 2 – Going from $742 to $830
• Region 3 – Going from $548 to $617

***Remember***

Exams are valid for 1-year from date of purchase.  If you or your organization need to get certified in 2024, purchase before the price goes up.  We are here to help.  Contact US or call us at 877.546.4446 for end-of-the-year special offers.

The ITIL 4 Managing Professional certification path is focused on how to run successful IT enabled services, teams and workflows.  It was created to help IT Practitioners who work in technology and support digital teams across the business.  The path consists of 4 courses, and we are often asked the best order to take the courses so here is some great input by course author Dr. Suzanne Van Hove.  We hope you find this helpful and look forward to hearing from you.

1. ITIL 4 Strategist:  Direct, Plan and Improve (DPI) – DPI is a great starting point because it starts you, as the provider, on the strategic thinking/governance piece.
2. ITIL 4 Strategist:  Drive Stakeholder Value (DSV) – DSV then focusses on the customer journey – understanding what the customer wants/needs and addressing those requirements.
3. ITIL 4 Strategist:  Create, Deliver & Support (CDS) – CDS then looks at the processes to create, deliver and support the service.
4. ITIL 4 Strategist:  High Velocity IT (HVIT) – HVIT focusses on how disrupting technologies can be exploited/included in your design.

In my mind, HVIT should be taken last if only due to the heavy focus on technology.  When designing a service, the focus should be on meeting the needs of the consumer and provider. If you already have a great customer focus, then you can jump into HVIT.  Just remember it is the hardest and most intense of the four Managing Professional courses with much memorization of tables included.

~Dr. Suzanne Van Hove

This Holiday Season, GogoTraining is giving away 1 ITIL 4 Managing Professional course per person.  If you are interested in getting ITIL 4 Certified, Contact Us Today and let us know which ITIL 4 course you would like to receive at no charge.

Please note that PeopleCert, the ITIL Exam Institute, requires students to purchase the exam voucher for their ITIL courses before they are granted access to the course.  To assist our students, we are offering exam discounts up to $200 depending on the exam required.

To find out more, Contact Us Today.

Wishing you the Happiest of Holidays and best wishes for the New Year ahead.

>>> Click Here to Find Out What’s on Sale for BLACK FRIDAY! <<<

If you were wondering, it’s true.  Project Managers can benefit directly from three of the new ITIL 4 courses.  If you are interested in benefiting from this intersection and advancing your career this article is here to help guide your path.

Background

ITIL 4 starts with Foundation and then branches into advanced 2 paths:  (1) The Managing Professional Path and (2) The Strategic Leader Path.  Both paths have courses that map to the Project Managers Mission.

#1 ITIL 4 Strategic Leader

The course with the highest level of intersection, where Project Management is “testable” is found in the Strategic Leader Path.  The course, Digital & IT Strategy (DITS), is the Strategic Leader capstone course.  It is designed for Managers and requires a minimum of 3 years management experience.

• DITS focuses on the importance and challenges of creating an appropriate digital strategy to enable success across departments and organizations.
• It also looks at how the digital business strategy can (and should) be integrated into the IT strategy and aligned with the wider organization’s goals.
• Students apply the concepts via 4 graded assignments which are required in order to take the certification exam.

How to Become an ITIL 4 Strategic Leader

In order to achieve the Digital & IT Strategy Certification (DITS), candidates need to have achieved the ITIL 4 Foundation and ITIL 4 Direct, Plan & Improve Certifications and have a minimum of 3-year management experience.  Prerequisite classes include:  ITIL 4 Foundation and ITIL 4 Direct, Plan and Improve (DPI).

#2 ITIL 4 Managing Professional

The other two courses are found in the ITIL 4 Managing Professional Track.  This track consists of 4 courses of which 2 of them are highly recommended for Project Managers:

• Direct, Plan & Improve (DPI) – This class as it focuses on the governance and strategy requirements necessary to deliver improved/new/changed services, etc. It’s one that is most like some of the context of Project Management.
• Drive Stakeholder Value (DSV) – This class discusses the stages of the customer journey and how to manage each stage.

What’s Left?

The other two courses in the Managing Professional track include Create, Deliver & Support (CDS) and High Velocity IT (HVIT).  These classes are more IT specific and look at how to manage service design and support, and how to exploit the various disruptive technologies.  The intersection is not as strong for Project Managers, but just in case you are interested, here are the details:

• Create, Deliver & Support (CDS) – This course talks about the creation of services using the service value chain and operational support.
• High Velocity IT (HVIT) – This course is the most technical (digital technology), and focuses on the five objectives of HVIT (valuable investments, fast development, resilient operations, co-creating value, and assured conformance) and the methods to fulfill these objectives.

If you have any questions or we can help in any way – Contact US or Call US at 877.546.4446