The ITIL 4 Managing Professional certification path is focused on how to run successful IT enabled services, teams and workflows.  It was created to help IT Practitioners who work in technology and support digital teams across the business.  The path consists of 4 courses, and we are often asked the best order to take the courses so here is some great input by course author Dr. Suzanne Van Hove.  We hope you find this helpful and look forward to hearing from you.

1. ITIL 4 Strategist:  Direct, Plan and Improve (DPI) – DPI is a great starting point because it starts you, as the provider, on the strategic thinking/governance piece.
2. ITIL 4 Strategist:  Drive Stakeholder Value (DSV) – DSV then focusses on the customer journey – understanding what the customer wants/needs and addressing those requirements.
3. ITIL 4 Strategist:  Create, Deliver & Support (CDS) – CDS then looks at the processes to create, deliver and support the service.
4. ITIL 4 Strategist:  High Velocity IT (HVIT) – HVIT focusses on how disrupting technologies can be exploited/included in your design.

In my mind, HVIT should be taken last if only due to the heavy focus on technology.  When designing a service, the focus should be on meeting the needs of the consumer and provider. If you already have a great customer focus, then you can jump into HVIT.  Just remember it is the hardest and most intense of the four Managing Professional courses with much memorization of tables included.

~Dr. Suzanne Van Hove

There are 32 ITIL 4 Certifications and 28 Certification Exams. How could this be possible?

The short answer is that students achieve the Practice Manager, Managing Professional, Strategic Leader and ITIL Master designations after they take the certification exams in that category. There is no extra exam to achieve the designation that covers the courses in the respective category.

For example, ITIL 4 Managing Professional consists of 4 courses and 4 exams. When completed students hold the designation for each exam taken PLUS the exam for the category which is ITIL 4 Managing Professional.

• ITIL 4 Specialist: Create, Deliver & Support
• ITIL 4 Specialist: Drive Stakeholder Value
• ITIL 4 Specialist: High Velocity IT
• ITIL 4 Specialist: Direct, Plan & Improve
• Complete all 4 courses & exams and you achieve the ITIL 4 Managing Professional designation.

Same holds true for ITIL 4 Strategic Leader. When students complete the 2 courses in this category, they hold the designation for each certification and automatically hold the ITIL 4 Strategic Leader Title.

• ITIL Strategist: Direct, Plan & Improve
• ITIL 4 Strategist: Digital & IT Strategy
• Complete both of these courses and you achieve the ITIL 4 Strategic Leader designation.

Same for Practice Manager – Only a bit more complicated. With Practice Manager there are 3 categories each with 5 individual courses/certifications and an option to take each course or to take 1 course that is 3-days long and covers the same information.

Take up to $200 off on PeopleCert exams this May and receive the course for free.

Click on the link below to learn more:

• ITIL 4 Foundation Exam – $100 Off
• ITIL 4 Specialist: Create, Deliver & Support Exam – $200 Off
• ITIL 4 Specialist: Drive Stakeholder Value Exam – $200 Off
• ITIL 4 Specialist: High Velocity IT Exam – $200 Off
• ITIL 4 Strategist: Direct, Plan & Improve Exam – $200 Off
• ITIL 4 Leader: Digital and IT Strategy Exam – $200 Off

REMEMBER:

1. You have 12 months to use your PeopleCert exam voucher.
2. You receive 90-day FREE Access to the accredited course.
3. This offer expires on May 31, 2023.
4. Add Take2 for $75 to any exam (List Price is $120)

Rules: This offer may not be combined with otter offers. Offer is valid until May 31, 2023. All PeopleCert exam vouchers are valid for 1 year from the date of purchase. All exam voucher orders come with the Free Accredited corresponding GogoTraining ITIL course. Course access is for 90 days. You can request to start your course at anytime. Exam and Take2 discounts are based on PeopleCert’s list price found on the PeopleCert website.