Using Older ITIL Certifications

Friday, 20 July, 2018

ITIL_Credit_Scheme

We’ve been getting questions recently on using older ITIL Certificates (ITIL V2) to qualify in the current ITIL Scheme so here is the scoop:

ITIL Foundation Certificate Holder

If you have an ITIL V2 Foundation Certification and did not take the ITIL Foundation Bridge course that is no longer offered, then you have to take the current ITIL Foundation Exam in order to be ITIL V3 Certified and post the ITIL Foundation qualification next to your name.

ITIL Service Manager Certifications

If you hold the previously offered ITIL Service Manager Certificate and want to take any of the ITIL Intermediate examinations, then you are required to pass the current ITIL Foundation examination before you can take any of the ITIL Intermediate examinations.

If you hold the ITIL Service Manager Certificate, and your goal is to get to ITIL Expert then after you pass the current ITIL Foundation exam you will need to take these courses to attain ITIL Expert Status.

  • Service Strategy
  • Continual Service Improvement
  • Managing Across the Lifecycle (MALC)

Holders of the old ITIL Practitioner certificates can also enter the current ITIL Certification scheme. To learn more about it, click here.

If you have any questions or we can help in any way call us at 877.546,4446 or email us at customerservice@gogotraining.com.

ITIL Certification: The Road from ITIL Foundation to Expert

Tuesday, 29 May, 2018

What is ITIL?

ITIL is an acronym for the Information Technology Infrastructure Library that was created in the 1980s by the UK Government’s Central Computer and Telecommunications Agency. The agency understood that a set of standardized service management practices was necessary to align service management delivery from one agency to another. What started out as a set of recommendations grew into ITIL V1. ITIL has had several versions with V1 arriving in late 80s, V2 in late 90s, V3 in 2007 and then ITIL 2011. ITIL is currently undergoing another revision to include how ITIL relates to other frameworks and standards including Agile, DevOps, Lean, ISO 20000 and more.

Who Uses ITIL Today?

The figures vary. In Europe it is suggested that up to 70% of European business leaders consider ITIL a must have in their organizations . Outside of the UK the number of organizations that have adopted and adapted ITIL is estimated to be around 33%.

Why Do Organizations Adopt ITIL?

When organizations adopt and adapt ITIL, they ensure that their services are delivered according to well defined best practices that allows them to increase customer satisfaction and better manage their processes and reduce costs.

ITIL Certification Salaries

No doubt certifications assist in higher paying jobs and raises. Most report that holding an ITIL Foundation Certification can jump your salary $5,000 to as much as $13,000. The 2016 Global Knowledge IT Skills and Salary Report shares that the average salary for ITIL-certified professionals ranges from $92,000 to $105,842 and that more than 90 percent of respondents to their survey reported their average salary with an ITIL Foundation certificate exceeded $98,000.

How to Get ITIL Certifications

#1 – ITIL Foundation

You start with the Foundation Certification. It is a TON of information. There is no requirement to take an accredited course to pass the exam, however it is HIGHLY recommended. The exam is 100% on the content in the course. When you take an Accredited ITIL Foundation course then you know for sure you are getting all the info you need to pass. Courses are available live at training organization location, live online and On-Demand to give you ultimate flexibility.

#2 – What Next After ITIL Foundation?

After ITIL Foundation Certification you can go on to become ITIL Practitioner Certified or move into the ITIL Intermediate courses.

ROUTE 1 = ITIL Practitioner

This is a relatively new certification that was released about 2 years ago and it is the only course out of 12 that actually shows students how to adopt and adapt ITIL. ITIL Practitioner like ITIL Foundation has no formal training requirement, however, it has the lowest pass rate of all 12 exams. There is a great deal of knowledge and practical experience required to pass this exam and we do not recommend students take this exam without having (1) taken the ITIL Practitioner course and (2) taken at least one of the ITIL Intermediate courses. The exam requires you to adopt and adapt what you learned. It is not repeating concepts. It is the most expensive ITIL exam retailing at $469 from PeopleCert.

Route 2 = The ITIL Intermediate Path

This is the second option and the more common path following ITIL Foundation Certification. AND – YOU MUST hold an ITIL Foundation certificate to take these exams. To take any of these exams you MUST have taken an Accredited Course and hold a Certificate of Completion. The Intermediate series is made up of 9 courses split into a Lifecycle track and a Capability track. You can stick with one path or mix and match from the both.

i. Intermediate Service Lifecycle Courses – Managers take this path

1. Service Strategy
2. Service Transition
3. Service Design
4. Service Operation
5. Continual Service Improvement

ii. Intermediate Capability Courses – The people who do the work/implement ITIL take this path

1. Service Offerings and Agreements
2. Planning, Protection and Optimization
3. Release, Control and Validation
4. Operational Support and Analysis

#3 – Becoming an ITIL Expert

After Foundation and completing 17 credits in one of these paths or a combination of courses (some people like to mix and match), then the student has enough points to take the Managing Across the Lifecycle course (MALC) which allows them to sit for the MALC exam. You need a minimum of 17 credits to take MALC.

a. Foundation is 2 credits
b. Lifecycle course are 3 each
c. Capability are 4 each
d. MALC is 5

#4 – PeopleCert Certification Exam

Once you have prepared for an exam and hold the required Certificate of Completion for the Intermediate and MALC courses, then you are ready to purchase and take your exam. The official exam provider for all ITIL exams as of January 1, 2018 is PeopleCert. You can purchase your ITIL Exams from PeopleCert directly or from an Authorized Exam Organization. Exams can be taken at exam centers and Online so you can take them from the comfort of your home or office.

We hope this article on ITIL Certification has been informative and helpful. If you have any questions, we are here to help. You can reach us by phone at, 877.546.4446 or via email at, customerservice@gogotraining.com

Is ITIL Online Training For You?

Tuesday, 9 January, 2018

laptop-2562325_640

 

Is ITIL Online Training For You?

It used to be that when you were ready to get your ITIL Certifications you signed up for a live instructor-ed, classroom-delivered course.  When you did that, you had to get approval to take off from work and the budget to take the class.  Live ITIL classroom courses can cost anywhere from $1,200 to $3,500 depending on the course, the length of the course and whether or not the certification exam was included in the cost of the training.  With training budgets being the first to be hit when budgets are tightened, many individuals and organizations are turning to online self-paced ITIL courses.

Online self-paced ITIL training has many benefits:

  • You can train on your timeframe
  • You can train from any location
  • Courses are available 24/7
  • You can repeat and rewind in order to master the materials
  • Pricing is at 50 to 75% lower than classroom training

The Downside to Online Self-Paced ITIL Training

The biggest downside is time.  Whenever you are assigned or decide to take a class you MUST allocate the time to take the class.  We have found that the most successful students setup a schedule and, if assigned by their company, get approval to take the time to take the class from their manager.  This ensures that there is a timetable and approval to take the class.  Almost like getting approval to take a live class.   When you treat an online class like a live class you will have a much better chance of completing the class and sitting for the certification exam.

 Goal Setting and Time Allocation

If you are good at managing your time and setting goals, then online self-paced training will be a good vehicle for you to achieve your goals in a timely and cost-effective manner.  The most important thing to do is to set your goals and to allocate the time to achieve them.  The next most important thing is to find a course that is engaging.  There are courses taught by computers and animation and there are courses taught by real instructors.  Everyone has different interests and most companies allow you to sample their courses before you buy them.  Take the time to sample and find the type of course that you find most engaging.

How to Pick A Great Online Self-Paced ITIL Training Class

The most important feature of any online self-paced class is that it is created by an expert instructor and designed and proven to be a successful knowledge transfer course.  For example, there are organizations today that allow anyone to put up a course without checking the author’s credentials.  To be successful you want to make sure that the organization you choose is working with expert instructors.  You want to make sure that the classes are accredited.  In the case of ITIL you want to make sure that the courses are taught by ITIL Experts and that they include sample exams, exercises designed to help you master the materials and you want to be able to ask the instructor questions.  Do not accept a substitute.

Check Box for Success

 Here are a list of questions you will want to ask to help ensure your success:

  • Is the class accredited?
  • Is it taught by an ITIL Expert?
  • Does the course come with exercises?
  • Does the course come with sample exams?
  • What kind of support comes with the class?
  • Do I have access to the instructor to ask questions?
  • How long do I have access to the class?
  • Can I take the course as many times as I need to in order to master the content?
  • Does the course come with exam tips?

 Have Questions?  Need a Price Quote?

The team at GogoTraining is here to help.  Have a question about a certification?  Need help planning your training roadmap?  Looking for a course and exam package?  Call us at 877.546.4446 or email us at customerservice@gogotraining.com

3 Tips to Passing Your ITIL Exams

Thursday, 4 January, 2018

laptop-2567809_1920

By Guest Author Adrian Bates

Hello, my name is Adrian Bates and I have utilized GogoTraining to acquire three ITIL certifications: ITIL Foundations; ITIL Release Control and Validation Intermediate; and Planning Process and Optimization Intermediate Certification.

Here are a couple of tips and tricks that I use to identify what information is critical to absorb during training. Additionally, I listed a couple of tips that have helped me prepare for an exam.

Tip 1:

Prior to taking the training, I briefly reviewed the “Example Exams” within the module. I tended to focus on the “Question Rationale” portion of the test exam. This explains the reasoning behind how it was determined what the best answer is for each question.  There is an area within the question and rationale titled “Bloom’s Taxonomy Testing Level”. This portion explains what the candidate is expected to understand. This tends to help me during training as key parts of the course tend to stand out as critical pieces of information when reflecting on the example exams.

Tip 2:

Another key piece of information that assists with passing the exams is understanding the functional roles and responsibilities of each process. Each scenario speaks to a specific process and generally asks that you align the process or manager role accordingly.  If you have a fundamental understanding of the Capacity, Availability, Demand, Continuity processes etc…, you will have a higher chance of answering the question correctly.

Tip 3:

The last tip I have is that you thoroughly read the question being asked. Every scenario presents a challenge or obstacle that has to be overcome. Close attention must be paid to what question is being asked. For example, the question may ask something along the lines like; what is the best “approach” to create a successful continuity plan that addresses the issues listed by the Information Security Officer. The answers will vary, some of the answers are known as “distracters”. For example, one of the answers might illustrate a plan. The plan will sound great and may be best way to solve the issue. Keep in mind, you were not asked to solve the problem.  You were asked to assess the best way to approach the problem, and to create a plan that in the end will address the issues.  Again, it is very important that you read the question being asked slowly and to answer it as direct as possible.

Thank you for the opportunity to share my tips and tricks! My goal is to achieve ITIL expert and I have found this technique to be very helpful.  I have passed every exam on the first try and I strongly recommend GogoTraining when preparing for your exams.  Their training material is a great asset. The cost, accessibility to the site, support and training, in my opinion all receive good marks. You will realize this when you take the exam.