This Black Friday GogoTraining is Turning Back Time!

Planning to get ITIL Certified in 2026?  When you purchase your ITIL Exam Vouchers from GogoTraining with the Black Friday Discount you Save 40%.  Stock up now before this Amazing Offer disappears!

• Foundation Exam
  • Black Friday Price $399    *BUY NOW*

• Advanced Course and Exam Packages
  • Black Friday Price $629. Buy as many as you need!
  • Create Deliver & Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct Plan & Improve
  • Digital & IT Strategy
  • Monitor Support & Fulfil
  • Collaborate Assure & Improve
  • Plan Implement & Control

What’s Included:

• 1 PeopleCert Exam Voucher with each exam you purchase – 1-Year Access
• Complimentary Access to the PeopleCert Accredited GogoTraining Course that goes with the exam(s) you purchase – 1-Year Access
• PeopleCert eBook
• PeopleCert Resource Kit
• PeopleCert Official Sample Papers
• PeopleCert Accredited GogoTraining Video courses taught by ITIL Gurus – Dr. Suzanne Van Hove, David Cannon & David Billouz
• Instructor Tutor Support – Need help?  Ask the course instructor!
• PeopleCert Official Letter Of Course Attendance

Yes, PeopleCert Add-Ons Are On Sale TOO!!!

• Add – PeopleCert Take2 Exam Retake Voucher – $64 (PeopleCert List Price $100)
• Add – PeopleCert Mock Exam – $64 (PeopleCert List Price $100)
• Add PeopleCert Plus – $99 (PeopleCert List Price $129)

Black Friday Promotion Rules:

• This promotion is valid from November 18 to November 30^th.
• This promotion cannot be combined with other offers.
• Exam Vouchers are valid for 1-year.
• Course Access is 1-Year.
• Instructor Support is 1-Year.
• All Prices Quoted are USD.
• Exam Vouchers are valid for use in all PeopleCert Regions.
• Exam Vouchers will be purchased and released to you within 48 hours of your Black Friday Purchase Monday to Friday.
• These are the very lowest prices possible – do not ask if there is a bigger discount.

Need to buy a bunch of exams or have a team to train – Contact US or Call US at 877.546.4446 Today!!!

– Remember, PeopleCert is Raising Exam Prices January 1, 2026 –

Click to Download: PeopleCert – Countries by Region

See Which Courses Go With Each Certification

Find out what the ITIL Practitioner program is all about.

Two new YouTube videos and an article: 

• ITIL 4 Practitioner: Service Desk | 1.0: Service Desk Practice
  • Click here for YouTube version
  • Click here for a Service Desk article by course instructor, David Cannon
• ITIL 4 Specialist: Monitor, Support & Fulfil | Course Introduction
  • Here is an introduction to the course that combines 5 of the 15 individual practice modules found in the ITIL Practitioner series of courses and focusses on five modules most used to achieve stable operations and a responsive IT department.

ITIL 4 Practitioner Courses and Links to Outlines

These self-paced classes explain how to use CMMI to address business goals and project challenges and avoid creating bloated documentation. The classes focus on Maturity Levels 2 and 3 of the Development and Services model.  

• ITIL 4 Practitioner: Service Desk – PeopleCert Accredited
• ITIL 4 Practitioner: Incident Management – PeopleCert Accredited
• ITIL 4 Practitioner: Problem Management – PeopleCert Accredited
• ITIL 4 Practitioner: Service Request Management – PeopleCert Accredited
• ITIL 4 Practitioner: Monitoring and Event Management – PeopleCert Accredited

ITIL 4 Specialist: Monitor, Support and Fulfil

For those pursuing a career in service management, the ITIL 4 Practice Manager combines a detailed description of 5 practices and the relationships between them, with information about how to manage teams who execute practice work.  In addition, it is a requirement for those wishing to become an ITIL 4 Master.  Whether you are beginning your journey as a service manager or aiming to take an important step in your certification, this course will give you what you need.

Have you ever noticed that the better your Service Desk gets, the more it gets taken for granted?

You’ve risen to every challenge – solved more incidents faster than ever, improved service uptime, built an amazing self-service portal, and you’re even managing service requests and changes – But somehow, you’re being excluded from key decisions and initiatives.

Service Desks who only focus on providing technical support and “break/fix” services, will quickly find their role limited to supporting back-office systems – with little perceived value to the front-line business of their organization.

Engaging with other teams is difficult unless they’re actually resolving an incident. It seems like the better we get at providing support, the more we are put into that box:  “Oh those are the tech support people – we only talk to them when something goes wrong”.

Yet, for many organizations, the Service Desk is the most critical interface between IT and other business units.  The more we understand about how the business works, the more we can provide proactive, business-focused services that increase the importance and role of the Service Desk.

We know that the business is being transformed by Digital Technology, but how do we become part of that journey?  And how do we change our role to stay relevant and valued?

The PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course helps practitioners and managers to explore how to make and keep their organization’s Service Desk relevant and valuable throughout an organization’s digital journey.

In the PeopleCert Accredited ITIL 4 Practitioner: Service Desk Practice Course you will learn how to:

• Define the scope of the Service Desk to meet changing business needs
• Integrate your Service Desk into your organization’s value streams
• Coordinate different types of activity, from incident handling to managing service requests and changes
• Communicate the proactive role of the Service Desk as part of business initiatives and decisions

Click Here to learn more about the course.

Click Here to save $100 on the PeopleCert Accredited ITIL 4 Practitioner:  Service Desk course and exam package (List Price $599/Your Price $499).

Have a group to train?  Contact Us for Group Discounts.