Confused by the name of PeopleCert’s ITIL Version 5 Managing Professional Transition (MPT)?  You aren’t alone.

Because of how the certification is named, a lot of seasoned ITIL professionals are misinterpreting what the bridge exam actually does—and what designation they walk away with. Let’s clear up the two biggest misconceptions:

1. If you are an ITIL 4 Master:

• The Confusion: Seeing “Managing Professional” in the title makes many ITIL 4 Masters think this bridge isn’t enough and that they have to take extra steps to keep their Master-level standing.
• The Reality: ITIL Version 5 Managing Professional Transition is your direct bridge into Version 5. You don’t need to take any other certifications.  Take an Accredited Course, upload your letter of course completion and pass both exams and you are an ITIL 5 Master.  If you miss this opportunity you will need to start over and take 5 Accredited Courses and Exams to achieve ITIL 5 Master.

2. If you are an ITIL v3 Expert:

• The Confusion: Many v3 Experts assume this bridge exam automatically upgrades them all the way to an ITIL 5 Master.
• The Reality: Passing the MPT upgrades ITIL V3 Experts to ITIL 5 Managing Professional, not ITIL 5 Master. Still very helpful as you are awarded the ITIL 5 Managing Professional Certification without having to take 4 courses & exams.

Who is not confused?

The only group that is not confused is the ITIL 4 Managing Professionals.  By taking the ITIL 5 MPT they become ITIL 5 Managing Professionals.  Name stays the same and that’s why they are jumping to take the ITIL 5 MPT.  One course with 2 exams versus 4 courses with 4 exams.

The MPT (Version 5) Quick Breakdown:

• Who qualifies: ITIL v3 Experts, ITIL v3 Masters, ITIL 4 Managing Professionals, and ITIL 4 Masters.
• What it covers (2 Exams):
  1. ITIL Transformation (Version 5)
  2. ITIL Managing Professional Transition – Product, Service, Experience (Version 5)
• What you earn:
  1. V3 Experts become ITIL 5 Managing Professionals.
  2. ITIL 4 Managing Professional become ITIL 5 Managing Professionals.
  3. ITIL 4 Masters become ITIL 5 Masters.

Don’t let a confusing certification title hold up your professional development plans. Contact Us to make sure you know exactly where your current credentials map before booking your exams!

What Changed in ITIL 5?

As an ITIL 4 Foundation certificate holder, you’ve already mastered modern service management. But as organizations shift to AI-native and product-centric frameworks, the landscape has evolved.

PeopleCert’s Present

PeopleCert introduced ITIL 5 in February 2026 to incorporate AI governance, experience management, and digital product transformation.  When PeopleCert did this they included a Bridge Certification for ITIL 4 Foundation holders to help them fast-track to Version 5 efficiently and cost effectively.

ITIL 5 Foundation Bridge Benefits

The ITIL 5 Foundation Bridge Certification enables you to upgrade to ITIL 5, keeping your credentials competitive at half the cost and in half the time.  With the streamlined ITIL 5 Foundation Bridge Exam you focus on the new Version 5 updates, saving you weeks of redundant study.

Special Offer

We are currently offering ITIL 4 Foundation Certification holders a $200 Discount when they upgrade to ITIL 5.  This special offer is valid November 2026 and offers the ITIL 5 Foundation Bridge Course & Exam Package for $199.

• The GogoTraining PeopleCert Accredited Course
• One PeopleCert ITIL 5 Foundation Bridge Exam
• Exclusive Test Prep Modules and Instructor Support.
• The PeopleCert eBook and Resource Kit
• All Accredited Materials

If you want to keep your ITIL Expertise current with the latest AI standards, Contact Us or Click Here to take advantage of our Exclusive ITIL 5 Foundation Bridge Course & Exam Package for $199 and Save $200.

Calling all ITIL 4 Foundation Certification Holders! 

Wondering if you should upgrade to ITIL 5?  Wonder no more!

The GogoTraining Black Friday ITIL 5 Foundation Bridge Certification Offer lets you upgrade to the latest ITIL Foundation Certification for only $199.

What’s Included?

• Free PeopleCert Accredited GogoTraining ITIL 5 Foundation Bridge Course.
• Free PeopleCert Accredited Course Materials.
• 1 PeopleCert ITIL 5 Foundation Bridge Exam Voucher – Valid for 1-year.
• The PeopleCert Official eBook.
• The PeopleCert Official Resource Kit.
• The GogoTraining Exclusive Extra Test Prep Modules.
• Great Customer Service

Don’t let this amazing $199 offer to Upgrade your ITIL Foundation Certification – Click Here to Get Yours Today!

Have questions?  Contact GogoTraining Today!

Many ITIL Certified Professionals hear ITIL 5 is here and wonder, Why? 

For those of you who read the classic story, Charlie and the Chocolate Factor or watched the film Willy Wonka & the Chocolate Factory, then you know all about the Golden Ticket.  For those of you who have not, the Golden Ticket is a rare pass hidden under the wrappers of five ordinary Wonka Chocolate Bar that rewards the winner with a lifetime supply of chocolate.  The story tells the tales of the hunt for the tickets while providing a lesson in character.

So how it is possible that I draw the analogy between the lessons learned during a hunt for chocolate and the New ITIL Transformation (Version 5) Certification?  Here are the lessons that the author, Roald Dahl, sought to teach in his book.  For those of you who have taken Transformation, what do you think?  Am I spot on?

Lesson One:  Virtue and Integrity Triumph Over Vice

Charlie and the Chocolate Factory highlights a system of moral tests that must be passed to win the chocolate.  For me Transformation provides the system needed to implement ITIL in the real world.  Knowing the right way to navigate is what it is all about.  When you have the tools you need to successfully implement ITIL you win all the benefits that come with it.

Lesson Two:  True Wealth lies in Character, Not Materialism

In relation to certifications, value lies in knowing how to use the information you learned in the real world.  In my first job my boss told me, “Marianne, we don’t pay for excuses, we pay for results.  Do the job.”

In the ITIL Certification world,  Transformation is the only Certification that does the job.  Foundation gives you a common language to communicate.  The advanced certifications give you even more specific knowledge, but nothing on bringing what you learned to life.  The true character of ITIL rests in knowing what to do with it.  It does not rest in paying for certifications that can’t be actualized without the information you learn in Transformation.

Lesson Three:  A Warning Against inept Parenting

Don’t laugh too hard at this one.  It is all about discipline.  Stop indulging and do the work.  If you think about it, if Transformation is the only ITIL Certification that gives you the tools to do the work.  If we think of PeopleCert as the Mother Ship, then Transformation is PeopleCert’s disciplinary certification.  Take it.  Learn it.  Implement it.  Do you need to pay for any of the other certifications?  Maybe, maybe not.  Depends on if you need to be certified in the other topics.  Now remember this is coming to you from a training provider, so this does not serve me well, but it is the truth.  Hard work + Transformation = Good Parenting!

Lesson Four:  The Power of Pure Imagination

Finally, Charlie and the Chocolate Factory shows us how much potential lies in all of us.  We are told to be creative, think out of the box and have an open mind.  Wonka chose a child to inherit his legacy because to make sure that the ability to “dream big” and think beyond corporate rigidness was vitally important to success.

In the world of ITIL, Transformation allows you to “Dream Big” and be creative while using the tools you are given to help you build the right path for your organization. Dreaming Big and Being Big is 100% based on creativity, non-conformity, an open mind, and discipline.  If you want to make a difference in your organization, if you want to make a difference in your career, if you want to make a difference in the way you address issues in the workplace, then ITIL Transformation is your Golden Ticket.

Transformation is the only ITIL 5 Certification that provides the guidelines that you need to succeed.  Information is great but does nothing for you if you don’t know how to use it.  Transformation gives you the available to bring ITIL to life in the real world.  If you only take 1 advanced ITIL Course, this is the one our Triple ITIL Master David Billouz recommends.

I hope you have enjoyed reading this piece as much as I have enjoyed writing it.  Really looking forward to your comments!

This September All ITIL 5 Courses are Free!

>  No Strings Attached!

>  Buy the Discounted PeopleCert Exam Voucher.

>  Receive the PeopleCert Exam Voucher & the Accredited Course (1-year Access).

Massive ITIL 5 Certification Opportunity!

• Savings > You Save $200 or More per Certification!
• Free Accredited ITIL 5 Course w/Exam Voucher Purchase > 1-Year Access.
• Buy the Exam Voucher > Course goes into your account for free.
• Buy as many as you need > Courses & Exam Vouchers include 1-Year Access.

Don’t Miss Out!

• ITIL Foundation – $599 – Buy Now!
• ITIL AI Governance – $690 – Buy Now!
• ITIL Managing Professional Transition (2 Exam Vouchers) – $1,345 – Buy Now!
• All Advanced Exams – $799

• • ITIL Monitor Support & Fulfil – Buy Now!
  • ITIL Collaborate Assure and Improve – Buy Now!
  • ITIL Strategy – Releases this month* – Buy Now!
  • ITIL Product – Releases October 2026* – Buy Now!
  • ITIL Service – Releases November 2026* – Buy Now!
  • ITIL Experience – Releases December 2026* – Buy Now! 

What’s Included:

• 12 months access to the PeopleCert Accredited GogoTraining eLearning Course.
• 12 months access to your trainer to ask questions while you prepare for certification.
• 1 PeopleCert Exam Voucher Valid for 12 months from the date of purchase.
• 5-year access to the PeopleCert Official eBook.
• 12 months access to the PeopleCert Accredited Resource Kit.
• The PeopleCert Official Certification Exam Syllabus.
• 2-PeopleCert Accredited Sample Papers and solutions.
• Letter of Course Attendance/proof of completion required for all advanced ITIL Exams.
• Official PeopleCert e-Certificate provided by PeopleCert upon passing the exam.
• Exclusive GogoTraining Exam Prep Videos.
• Exclusive GogoTraining Sample Exam Review Videos.
• GogoTraining Courseware based on the Official PeopleCert Accredited Materials.

Rules:

• This is a limited time offer – Valid for all ITIL 5 Exam Vouchers purchased in September 2026.
• The package includes 1-year Free Access to the GogoTraining’s PeopleCert Accredited Course that goes with the exam voucher purchased.
• PeopleCert Exam Vouchers are valid for 1-year from the date of purchase and include the PeopleCert eBook and Resource Kit.
• The package includes 1 PeopleCert Exam Voucher.
• You can purchase as many exam vouchers as you need.  You have 1-year to take and complete the Course & PeopleCert Exam.
• PeopleCert Take2 Exam Retake can be added to any package for $78 (PeopleCert charges $105)
• 1-year Access for courses that are not yet released begins on the release date.

Have Questions?  Contact Us Today!

By ITIL 5 Master – Jacqueline (Jaqi) Haworth

Today I became an ITIL V5 Master, adding to my V4 Master, V3 Expert and V2 Manager certifications. I’m genuinely proud of that.  Little did I realize when I took my ITIL V2 Foundation 20 years ago that ITIL would become a thread running through so much of my career — shaping how I train others, advise organizations, lead teams, solve problems and challenge my own thinking.

The certificates, though, are probably the least interesting part.  Passing an exam and applying what you learn are very different things.

– You can know every definition and still design a terrible process.
– You can meet every SLA and still provide a poor customer experience.
– You can implement an expensive ITSM platform and simply automate your problems.

The Value of a Framework

A framework is only useful if you use it to make things better.
ITIL has evolved enormously over those 20 years.  V2 gave us process discipline and structure.  V3 taught us to think about the service lifecycle.  ITIL 4 shifted the conversation from following processes to creating value.  And Version 5 evolves again for a world of digital products, experience, transformation, automation and AI.

Three Things from Version 5 that Stand Out For Me

1. Understand the value stream first. Improve it second. Automate it third.
   If the process is poor, automation can simply make a bad process run faster.
2. Customers don’t care about our organizational chart or how green our SLA report is.
   They care whether the service works, whether someone takes ownership when it doesn’t, and what the overall experience feels like.
3. AI doesn’t fix bad foundations.
   Before asking “How can we use AI?” we should ask what problem we are solving, whether we can trust the data and knowledge, who remains accountable, and how we will know it actually improved the outcome.  AI still needs good data, governance, knowledge, value streams and people who understand what they are trying to achieve.

Passing the exam is only the start.
After many years of teaching ITSM frameworks, one lesson has stuck with me.  The real value comes when you go back to work and use what you learned to simplify something, remove waste, improve an experience, challenge a poor metric or question something being done simply because “we’ve always done it that way.”

Remember, a qualification is a milestone.  It’s not the destination.  It’s the beginning of your journey.

Getting to ITIL 5 from ITIL 4 is very easy.  Take a look at the options below and Contact Us with Questions.

1. If you have an ITIL 4 Foundation Certification (Active or Not) you can upgrade your Foundation Certification to ITIL 5 by taking the ITIL 5 Bridge Certification. This is the fastest and least expensive way to update your ITIL 5 Foundation and recertify for 3-years. This is for people who are Foundation Certified and have no plans to go on to advanced ITIL 5 certifications.
2. If you have the ITIL 4 Practice Manager or Strategic Leader Designations you only need to take 1 course & exam to achieve the ITIL 5 Designation. The Certification is ITIL Transformation, and my understanding is that it is an amazing class. Probably the best ITIL 5 class because it gives you the tools you need to use in the real world.
3. If you hold the ITIL V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master Designations you too only need to take 1 Certification to upgrade to ITIL 5. The Certification is the Managing Professional Transition. It is a 5-day course in the classroom (about 20 hours in eLearning) and includes 2-exams (one for MP and one for Transformation).
4. If you hold only ITIL 4 Foundation you have the option to go right into any ITIL 5 Advanced course without having to take the ITIL 5 Foundation.
5. If you are New to ITIL you have the choice to do either ITIL 4 or ITIL 5. ITIL 4 will be available until December 31, 2027. If your organizations uses 4 or you are going after a job that requires V4, go for V4. Otherwise you can go straight to ITIL Version 5.

The world is constantly changing. As IT Service Providers, Digital Product and Service Vendors and those employed in these organizations we need to know how change impacts our business, when transformation is required and how to design successful transformations.

Enter the New ITIL 5 Transformation Certification

The New ITIL Transformation Certification is the only ITIL Certification that addresses the real world.  It does this by giving IT Service Providers, Digital Product & Service Vendors, and their employees the tools they need to make successful transformation decisions and create successful outcomes.

What Does This Mean to You?

Whether you lead an organization or are a member of an organizations, contributing to successful transformations means success for you and your organization.

Transformation Teaches “How To”

The Transformation Certification provides a detailed overview of the most common situations that IT Service Providers and Digital Product & Service Vendors deal with and provides the tools required to manage the situations when they arise.

Who Qualifies to Take the ITIL Transformation Certification?

Everyone. Isn’t that interesting?

The ITIL Transformation Certification is a part of EVERY ITIL 5 Advanced Certification Path (Practice Manager, Managing Professional and Strategic Leader) or you can go straight from Foundation to Transformation and stop there.

ITIL 5 Foundation and ITIL 5 Foundation Bridge released in February. Feedback is good on both courses.

We get a lot of questions about which version to take (4 Foundation or 5 Foundation) since ITIL 4 Foundation is also available. Standard answer is to take V4 if your job or job search requires V4. We don’t expect job postings to list ITIL 5 until the end of the year since it just released.  If you are new to ITIL, then start with ITIL 5.

ITIL 4 includes 15 of the 24 practices and that is valuable to many students. ITIL 5 Foundation does not include the practices.

• If you are interested in what’s different between ITIL 4 and 5 Foundation, here is a complimentary 40-minute presentation we put together for you. Click Here to Watch.

For everyone who has ITIL 4 Foundation and is not going on to advanced certs, then you can take advantage of the ITIL 4 Foundation Bridge Exam. It’s short (half the length of Foundation) and much less expensive ($263 versus $690 for Foundation).

• It is a great and inexpensive way to renew your certification and update your resume to ITIL 5 Foundation. Click Here to Save an extra $50 (Bridge Exam $199).

After Foundation, PeopleCert released the new ITIL 5 Managing Professional Courses (Product, Service & Experience).

Next, they released ITIL Transformation. From what I hear it a very valuable course and it follows in the footsteps of ITIL V3 that was much more prescriptive. We have a short video overview (9 minutes) on what makes it so good. Click Here to Watch. Transformation is part of ITIL 5 Practice Manager, Managing Professional and Strategic Leader designations.

• ITIL Transformation is also the course that ITIL 4 Practice Managers and Strategic Leaders will need to take to receive their ITIL 5 Designation.  The GogoTraining eLearning Transformation Course will be released by June 15^th.  You can purchase the course & exam package now for $999.  It will be $1,499 when released.
• Save $500 when you purchase the Pre-Release Package.

Coming in May is the course that all Managing Professionals, ITIL V3 Experts and Masters, ITIL 4 Managing Professionals and Masters, have been waiting to take – ITIL 5 Managing Professional Transition. It will take all ITIL V3 and ITIL 4 Master’s and bestow the ITIL 5 Master Designation and it will take all ITIL 4 Managing Professionals and bestow the ITIL 5 Managing Professional Designation.

• PeopleCert has not release the exam price to us yet so will be back in touch when we have it to offer you a prerelease sale.
• If you would like to receive the offer, Click Here to let us know.

Have ITIL 5 Questions?  Click Here or call 877.546.4446.