By ITIL 5 Master – Jacqueline (Jaqi) Haworth

Today I became an ITIL V5 Master, adding to my V4 Master, V3 Expert and V2 Manager certifications. I’m genuinely proud of that.  Little did I realize when I took my ITIL V2 Foundation 20 years ago that ITIL would become a thread running through so much of my career — shaping how I train others, advise organizations, lead teams, solve problems and challenge my own thinking.

The certificates, though, are probably the least interesting part.  Passing an exam and applying what you learn are very different things.

– You can know every definition and still design a terrible process.
– You can meet every SLA and still provide a poor customer experience.
– You can implement an expensive ITSM platform and simply automate your problems.

The Value of a Framework

A framework is only useful if you use it to make things better.
ITIL has evolved enormously over those 20 years.  V2 gave us process discipline and structure.  V3 taught us to think about the service lifecycle.  ITIL 4 shifted the conversation from following processes to creating value.  And Version 5 evolves again for a world of digital products, experience, transformation, automation and AI.

Three Things from Version 5 that Stand Out For Me

1. Understand the value stream first. Improve it second. Automate it third.
   If the process is poor, automation can simply make a bad process run faster.
2. Customers don’t care about our organizational chart or how green our SLA report is.
   They care whether the service works, whether someone takes ownership when it doesn’t, and what the overall experience feels like.
3. AI doesn’t fix bad foundations.
   Before asking “How can we use AI?” we should ask what problem we are solving, whether we can trust the data and knowledge, who remains accountable, and how we will know it actually improved the outcome.  AI still needs good data, governance, knowledge, value streams and people who understand what they are trying to achieve.

Passing the exam is only the start.
After many years of teaching ITSM frameworks, one lesson has stuck with me.  The real value comes when you go back to work and use what you learned to simplify something, remove waste, improve an experience, challenge a poor metric or question something being done simply because “we’ve always done it that way.”

Remember, a qualification is a milestone.  It’s not the destination.  It’s the beginning of your journey.

Getting to ITIL 5 from ITIL 4 is very easy.  Take a look at the options below and Contact Us with Questions.

1. If you have an ITIL 4 Foundation Certification (Active or Not) you can upgrade your Foundation Certification to ITIL 5 by taking the ITIL 5 Bridge Certification. This is the fastest and least expensive way to update your ITIL 5 Foundation and recertify for 3-years. This is for people who are Foundation Certified and have no plans to go on to advanced ITIL 5 certifications.
2. If you have the ITIL 4 Practice Manager or Strategic Leader Designations you only need to take 1 course & exam to achieve the ITIL 5 Designation. The Certification is ITIL Transformation, and my understanding is that it is an amazing class. Probably the best ITIL 5 class because it gives you the tools you need to use in the real world.
3. If you hold the ITIL V3 Expert, ITIL 4 Managing Professional or ITIL 4 Master Designations you too only need to take 1 Certification to upgrade to ITIL 5. The Certification is the Managing Professional Transition. It is a 5-day course in the classroom (about 20 hours in eLearning) and includes 2-exams (one for MP and one for Transformation).
4. If you hold only ITIL 4 Foundation you have the option to go right into any ITIL 5 Advanced course without having to take the ITIL 5 Foundation.
5. If you are New to ITIL you have the choice to do either ITIL 4 or ITIL 5. ITIL 4 will be available until December 31, 2027. If your organizations uses 4 or you are going after a job that requires V4, go for V4. Otherwise you can go straight to ITIL Version 5.

The world is constantly changing. As IT Service Providers, Digital Product and Service Vendors and those employed in these organizations we need to know how change impacts our business, when transformation is required and how to design successful transformations.

Enter the New ITIL 5 Transformation Certification

The New ITIL Transformation Certification is the only ITIL Certification that addresses the real world.  It does this by giving IT Service Providers, Digital Product & Service Vendors, and their employees the tools they need to make successful transformation decisions and create successful outcomes.

What Does This Mean to You?

Whether you lead an organization or are a member of an organizations, contributing to successful transformations means success for you and your organization.

Transformation Teaches “How To”

The Transformation Certification provides a detailed overview of the most common situations that IT Service Providers and Digital Product & Service Vendors deal with and provides the tools required to manage the situations when they arise.

Who Qualifies to Take the ITIL Transformation Certification?

Everyone. Isn’t that interesting?

The ITIL Transformation Certification is a part of EVERY ITIL 5 Advanced Certification Path (Practice Manager, Managing Professional and Strategic Leader) or you can go straight from Foundation to Transformation and stop there.

ITIL 5 Foundation and ITIL 5 Foundation Bridge released in February. Feedback is good on both courses.

We get a lot of questions about which version to take (4 Foundation or 5 Foundation) since ITIL 4 Foundation is also available. Standard answer is to take V4 if your job or job search requires V4. We don’t expect job postings to list ITIL 5 until the end of the year since it just released.  If you are new to ITIL, then start with ITIL 5.

ITIL 4 includes 15 of the 24 practices and that is valuable to many students. ITIL 5 Foundation does not include the practices.

• If you are interested in what’s different between ITIL 4 and 5 Foundation, here is a complimentary 40-minute presentation we put together for you. Click Here to Watch.

For everyone who has ITIL 4 Foundation and is not going on to advanced certs, then you can take advantage of the ITIL 4 Foundation Bridge Exam. It’s short (half the length of Foundation) and much less expensive ($263 versus $690 for Foundation).

• It is a great and inexpensive way to renew your certification and update your resume to ITIL 5 Foundation. Click Here to Save an extra $50 (Bridge Exam $199).

After Foundation, PeopleCert released the new ITIL 5 Managing Professional Courses (Product, Service & Experience).

Next, they released ITIL Transformation. From what I hear it a very valuable course and it follows in the footsteps of ITIL V3 that was much more prescriptive. We have a short video overview (9 minutes) on what makes it so good. Click Here to Watch. Transformation is part of ITIL 5 Practice Manager, Managing Professional and Strategic Leader designations.

• ITIL Transformation is also the course that ITIL 4 Practice Managers and Strategic Leaders will need to take to receive their ITIL 5 Designation.  The GogoTraining eLearning Transformation Course will be released by June 15^th.  You can purchase the course & exam package now for $999.  It will be $1,499 when released.
• Save $500 when you purchase the Pre-Release Package.

Coming in May is the course that all Managing Professionals, ITIL V3 Experts and Masters, ITIL 4 Managing Professionals and Masters, have been waiting to take – ITIL 5 Managing Professional Transition. It will take all ITIL V3 and ITIL 4 Master’s and bestow the ITIL 5 Master Designation and it will take all ITIL 4 Managing Professionals and bestow the ITIL 5 Managing Professional Designation.

• PeopleCert has not release the exam price to us yet so will be back in touch when we have it to offer you a prerelease sale.
• If you would like to receive the offer, Click Here to let us know.

Have ITIL 5 Questions?  Click Here or call 877.546.4446.

ITIL (Version) 5 Foundation Live & $99 – Monday April 6th.

Dates: Monday to Wednesday April 6,7, & 8th.

Start Times: 7am PST/10am EST & 2pm UK

Length: 4 Hours/day

Fee: $99 – Click Here to Enroll Today!

What’s Included?

• PeopleCert Accredited ITIL 5 Foundation Course taught by Double ITIL Master.
• All Accredited Course Materials.
• The PeopleCert Accredited GogoTraining eLearning Course.
• 10 Exclusive Test Prep Modules
• 4 Exclusive Sample Paper Review Modules
• All Official PeopleCert Documentation
• I-year Tutor Q&A

PeopleCert Exam Requirement:

PeopleCert requires students to have an ITIL 5 Foundation Exam Voucher to take the course. If you have one, Click Here to Enroll for $99 and send us a copy of your exam voucher receipt.

If you do not have an exam voucher, you can click below to purchase at the $100 off the PeopleCert Exam Price for your Region. If you are not sure what region you are in, Click Here.

• Region 1 – Click Here to Purchase
• Region 2 – Click Here to Purchase
• Region 3 – Click Here to Purchase

If you have questions, please let us know.

PeopleCert released the ITIL 5 Foundation Bridge Exam today and you can Buy It from GogoTraining and Save $50!

Who Qualifies to Take the ITIL 5 Foundation Bridge Exam?

The exam is available to all ITIL 4 Foundation Exam Holders.

• Exam Length – 30 minutes
• Number of Questions – 20
• Prerequisite – You must hold an ITIL 4 Foundation Certification

Why Upgrade to ITIL 5?

ITIL 5 is the future.  It shifts beyond IT Service Management to Digital & Product Service Management.  It is AI centric and makes the framework more actionable to AI-enabled environments.  In addition to positioning you to expand your career and take on a leading role in your organization, the ITIL 5 Bridge Exam renews your current ITIL Certifications for 3-years.

Free Training

Receive, free of charge, GogoTraining’s ITIL 5 Differences Presentation when you Purchase the exam from GogoTraining.  You save $50 when you buy the exam from GogoTraining AND you will receive our ITIL 5 Differences Presentation for Free!

• PeopleCert is charging $263 for USA
• PeopleCert is charging $270 USD for UK (£199).
• Click Here to Save $50

Save $50, Receive Complimentary Training and be the first to achieve your ITIL 5 Foundation Certification.

Have Questions?  Email Us or Call Us (877) 546.4446.

When: Next Week – Tuesday to Thursday February 17 to 19, 2026.

Where: Live Online – Take the course from anywhere in the world.

Time: Global Availability – 9am to Noon EST; 2pm to 6 pm UK; 7:30 PM to 11:30 PM India.

Exam: PeopleCert Requires – Student to have an ITIL 5 Foundation Exam Voucher

Exam Discount – Available to all attendees – $100 Off your PeopleCert Exam Voucher.

Yes: Hold a Spot for Me – Click Here to Learn More and Hold Your Spot!

There are only 50 seats available. Seats are given out on a first come first serve basis. This is a great opportunity as live online PeopleCert Accredited ITIL Foundation Classes cost as much as $2,500/person depending on the provider.

Click Here to learn more and ask questions.

GogoTraining is pleased to announce that they have been awarded ITIL (Version) 5 Accreditation by PeopleCert.  This means that our ITIL Lead, Double ITIL Master David Billouz, successfully passed the ITIL (Version) 5 Foundation Exam and is set to deliver courses.

What We Do

GogoTraining delivers Live Online Courses for the world’s leading companies globally and exceptional eLearning courses.  Our PeopleCert Official ITIL (Version) 5 Foundation eLearning Course releases in early March.

Why We Are The Best

Our PeopleCert Official ITIL (Version) 5 eLearning course is exceptional because David draws from his 25 years of experience as a recognized Service Management Professional to bring the course content to life, so students have the toolset necessary to implement what you learned when you leave the classroom.  Students also have access to David for 1-year to ask questions.  Just like in the classroom, only better because access is for 1-year.

If you or your organization needs to be the best, then you want to learn from the best.

For more information, Contact GogoTraining Today!

ITIL Version 5 is Live, and we just received permission from PeopleCert to share this with you.

Here is what we know as of this moment. We will update over the next several days and are open to questions so please comment below.

• There is an ITIL Version 5 Foundation Certification. The exam will be available starting February 12, 2026.
• ITIL Version 5 is 40% ITIL 4, 36% New and 24% Changed.
• There is an ITIL Version 4 to 5 Bridge Exam. This exam will be available starting February 26, 2026.
• Advanced ITIL Version 5 Certifications do not require students to have the Foundation Version 5 Certification. You can take advanced ITIL 5 Certifications with your ITIL 4 Foundation Certification.
• The Advanced ITIL Tracks are changing a bit. All ITIL 4 Advanced Certification candidates will be offered a transition course like they did with ITIL Version 3 to 4. These will be coming out later in the year.
• We are in production on an ITIL Version 5 in an hour presentation and will release it in the coming week.

Very Important Point – If you have an ITIL 4 Foundation Exam Voucher and you have not scheduled your exam, you can have it changed to an ITIL Foundation Version 5 Exam.

• This is really important. There will be a 1-day Bridge Course that gives you what you need to learn the differences from ITIL 4 to ITIL Version 5.
• This means you can continue with your ITIL 4 Foundation Training as ITIL Version 5 is ITIL 4+. What I mean by that is it is based on ITIL 4 and many of the features are the same. It also adds new features and modifies a number of the ITIL 4 features.

I have been getting many emails from people who are very distressed about what the “New ITIL” means to advanced ITIL 4 Certification Holders and those who are in the middle of their studies for Practice Manager, Managing Professional, Strategic Leader and Master.

My first piece of advice is Take a Deep Breath! There is nothing available in ITIL version 5 now for Advanced Certification Holders. Keep on track and finish your ITIL 4 courses. Take your ITIL4 exams and receive your ITIL 4 designations.

The advanced ITIL version 5 courses will begin being released in Q2 of 2026, and they start with the Transformation Certification. The Transformation exam will be required for all ITIL 4 Practice Managers, Managing Professionals, Strategic Leaders and I believe also for ITIL 4 Masters. The Masters and Managing Professionals may also have another course to take. This has not been determined yet.

You can finish 4 in 2026 and then when you are ready to add the ITIL 5 Designation you can take the Transformation Course/Exam and, for Masters and MP’s the additional exam if PC decides to have a second exam for these designations.

In a nutshell, there are no advanced ITIL 5 courses now. If stay with ITIL 4, then you have 1 or 2 courses to take to get the ITIL 5 designation when they come out. If you stop and wait for ITIL 5, then you will have to take all the new courses for each area which is a greater expense.

My advice, stay the course. Get your ITIL 4 Designations. The content is here. The exam prices are lower and PeopleCert has none of the advanced content available now.

I hope this is helpful and look forward to your comments!