Once you have studied and feel comfortable with the material that will be covered in the exam, do one of the official sample exams and look at the answers right away.  Take every question you got wrong and look it up and study it again to see why you chose the incorrect answer.

Once you have done this and feel confident that you understand and have mastered the content, take the second practice exam under exam conditions…

For example, with the ITIL 4 Foundation Exam:

• The ITIL Foundation exam is a closed book exam
• It is 60 minutes in duration
• If you are taking the exam in a language that is not your native or working language you may be awarded 75 minutes in total
• There are 40 multiple choice questions
• Passing score is 65% or 26 correct answers – each question is worth 1 mark

Key Tip – Always read the sample question rationales – you will learn more from knowing why something is wrong than from confirming the ones you answered correctly.

Thank you Dr. Suzanne Van Hove for this great information.

YES, GogoTraining is a PeopleCert Accredited Training Provider?

• Don’t just take our word for it   Click Here to see our Official PeopleCert Page.

What Does That Mean?

It means that all the ITIL courses on the GogoTraining site have been officially reviewed and accredited by PeopleCert.  When you take one of these courses you are 100% sure that they cover all the Certification requirements and that they come with all the required documentation.

Does GogoTraining Offer PeopleCert Exam Vouchers?

Yes, as an Official PeopleCert Accredited Training Organization (ATO) all courses must include the PeopleCert Official Exam Voucher.

Is the PeopleCert Exam Voucher from GogoTraining Identical to the one from PeopleCert?

Yes, all PeopleCert exam vouchers come with the same content.  You can buy the exam voucher from PeopleCert or an ATO and you will get the very same content:

• The Exam Voucher
• The Official eBook
• The Official Resource Kit

Why Should I Purchase ITIL Exam Vouchers from GogoTraining Versus PeopleCert?

For 2 very important reasons:

• PeopleCert does not include Accredited Training with their Exam Vouchers – GogoTraining does!
• PeopleCert does not discount their exam vouchers – GogoTraining does!

Bottomline:

• GogoTraining offers the highest quality PeopleCert Accredited eLearning Training Courses and all courses come with the Official PeopleCert Exam Vouchers.
• GogoTraining discounts exam vouchers for every region so you pay as little as possible for PeopleCert Exams.
• GogoTraining courses include the required Letter of Course Attendance required for all courses after ITIL 4 Foundation.
• GogoTraining courses include instructor support – learn and interact with your instructors.
• GogoTraining offers the highest quality courses and the best customer service in the world!

Contact GogoTraining Customer Service Today!

PeopleCert has made a few changes to your online exam experience.

Stay ahead of the game and DOWNLOAD NOW.

Get a bundle with ALL four ITIL 4 Managing Professional courses for one low price!

Introducing the ITIL 4 Managing Professional Pass.  Everything you need to fast-track and achieve the highly regarded ITIL 4 Managing Professional designation at the best possible price, in the easiest possible way.

How the Pass Works:

The pass give you lifetime access to the online self-paced courses and full instructor support.  Just like in the classroom, only better!  Courses are very comprehensive and detailed and can be taken online, anywhere, anytime.

• The cost is $2,495 for all four courses – that’s a savings of 38% off regular fees!
• Lifetime Access – to all 4 Accredited, comprehensive & detailed courses
• Official AXELOS Textbook – comes with every course
• PeopleCert Exam Voucher included – one per course
• Instructor Q&A – Ask the instructor questions while you take the classes

The Pass Includes:

• ITIL 4 Specialist – Create, Deliver & Support
• ITIL 4 Specialist – Drive, Stakeholder Value
• ITIL 4 Specialist – High Velocity IT
• ITIL 4 Strategist – Direct, Plan & Improve

Click on the course title to get full course details.

Prerequisites

The ITIL 4 Foundation exam is a prerequisite for all Managing Professional courses.  There is no prerequisite for the ITIL 4 Foundation course/exam.  Need Foundation certification?  Select the package Foundation + MP package below.

Exam & Certifications

One PeopleCert Exam Voucher is included with every course in the package.  You can add a Take2, PeopleCert Retake to the MP Package for $356.

Shopping Cart

Select the Purchase Option that’s right for you.  If you would like to have a second exam option, then be sure to add the PeopleCert Retake package to your shopping cart. 

ITIL 4 Managing Professional Pass – $2,495

ITIL 4 Foundation & Managing Professional Pass – $2,995

Add PeopleCert Retake Package – $356

 If you have any questions, or we can help in any way, Contact Us by Email or call us at 877.546.4446.

The quick answer is no.  ITIL Expert is available to achieve until December 31, 2021.

Why Now?

For this answer we went to ITIL Expert, Dr. Suzanne Van Hove:  Suzanne shared that if you have achieved 17 ITIL V3 credits, then there are four reasons to take MALC and achieve the ITIL Expert designation:

• Becoming an ITIL Experts puts you in a very elite group.
• Taking the MALC gives you a great understanding of the 2011 processes and how they interact; so important to have those thought processes when addressing ITIL 4.
• Taking MALC gives you a solid understanding of the service lifecycle and where it fits into the ITIL 4 schema, so you have a leg up when you go to adopt and adapt ITIL 4 into your organization.
• Taking MALC solidifies the concept of ‘process’ to a point where ITIL 4 practices and their application across the enterprise makes sense.

Do you have 17 ITIL V3 credits?  If yes, it’s not too late to become an ITIL EXPERT – but, time is running out.  The last MALC exam will be given on December 31, 2021.  The time to act is now.

SPECIAL OFFER

MALC Course & Exam Offer – $497 (List Price $995)

• Includes the Accredited Self-Paced Managing Across the Lifecycle Course taught by Dr. Suzanne Van Hove, access to Dr. Van Hove to ask questions, all course materials, 1 PeopleCert Exam Voucher and 1 exam retake if require
• This offer cannot be combined with other offers and is valid until November 30, 2021.
• Need help or have questions?  Contact Us.

Yes, PeopleCert can accommodate special allowances and make reasonable adjustments to the examination process. The first thing a candidate with a visual impairment needs to do is to  submit a medical documentation that confirms the nature of disability and specific requirements for assessment.  This way PeopleCert has it on record for you.

Visual Impairment Adjustments

Regarding visual impairment , there are 3 options available to the candidate:

• The candidate can elect to receive 25% extra examination time (for both Online Proctored and classroom based exams)
• The candidate may request to have the exam material printed in different font/color (for classroom based exams)
• The candidate may request to have a scribe/reader to the exam if they are taking a classroom based as long as the scribe/reader is not a first degree relative with the candidate.

How to book a Visually Impaired Exam with a Scribe/Reader

If the candidate would like a scribe/reader to be allocated to their exam, the exam session must be booked only for the specific candidate and the name and email of the scribe/reader must be provided.

How to Request Special Materials

If the candidate would also like exam material to be printed in a specific color/font size, it is best to book the exam a few days in advance, in order for us to print the exam material as per candidate’s requirements and dispatch it on time for the exam.

How to Request Additional Time for the Exam

Regarding the extra time, when the candidate creates their PeopleCert profile, please provide us your candidate number and medical documentation by sending an email to customerservice@peoplecert.org.  We will review the documentation and, if approved, proceed with the extra time allocation.

I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.

First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.

ITIL V3 Is Alive & Well

Right now, ITIL is V3.  V3 is alive and well and will be maintained until at least June 2020.  The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.

Migration Game Plan

If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified.  ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.

For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification.  This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.

I hope this article has been informative. If you have any questions, we are here to help.

 

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2. You don’t have to wait outside in the cold and get pushed and shoved by thousands of people to get this deal.

3. When your boss comes in and asks you what ITIL is all about, you will know the answer.

4. When ITIL 4 is released the price will be 4x more expensive because it is new and training companies will not need to discount.

5. ITIL credentials look great on your resume and help with raises and promotions.

AND – Click Here to secure your ITIL 4 Foundation Voucher during during the Black Friday 2018 Sale!

What is ITIL?

ITIL is an acronym for the Information Technology Infrastructure Library that was created in the 1980s by the UK Government’s Central Computer and Telecommunications Agency. The agency understood that a set of standardized service management practices was necessary to align service management delivery from one agency to another. What started out as a set of recommendations grew into ITIL V1. ITIL has had several versions with V1 arriving in late 80s, V2 in late 90s, V3 in 2007 and then ITIL 2011. ITIL is currently undergoing another revision to include how ITIL relates to other frameworks and standards including Agile, DevOps, Lean, ISO 20000 and more.

Who Uses ITIL Today?

The figures vary. In Europe it is suggested that up to 70% of European business leaders consider ITIL a must have in their organizations . Outside of the UK the number of organizations that have adopted and adapted ITIL is estimated to be around 33%.

Why Do Organizations Adopt ITIL?

When organizations adopt and adapt ITIL, they ensure that their services are delivered according to well defined best practices that allows them to increase customer satisfaction and better manage their processes and reduce costs.

ITIL Certification Salaries

No doubt certifications assist in higher paying jobs and raises. Most report that holding an ITIL Foundation Certification can jump your salary $5,000 to as much as $13,000. The 2016 Global Knowledge IT Skills and Salary Report shares that the average salary for ITIL-certified professionals ranges from $92,000 to $105,842 and that more than 90 percent of respondents to their survey reported their average salary with an ITIL Foundation certificate exceeded $98,000.

How to Get ITIL Certifications

#1 – ITIL Foundation

You start with the Foundation Certification. It is a TON of information. There is no requirement to take an accredited course to pass the exam, however it is HIGHLY recommended. The exam is 100% on the content in the course. When you take an Accredited ITIL Foundation course then you know for sure you are getting all the info you need to pass. Courses are available live at training organization location, live online and On-Demand to give you ultimate flexibility.

#2 – What Next After ITIL Foundation?

After ITIL Foundation Certification you can go on to become ITIL Practitioner Certified or move into the ITIL Intermediate courses.

ROUTE 1 = ITIL Practitioner

This is a relatively new certification that was released about 2 years ago and it is the only course out of 12 that actually shows students how to adopt and adapt ITIL. ITIL Practitioner like ITIL Foundation has no formal training requirement, however, it has the lowest pass rate of all 12 exams. There is a great deal of knowledge and practical experience required to pass this exam and we do not recommend students take this exam without having (1) taken the ITIL Practitioner course and (2) taken at least one of the ITIL Intermediate courses. The exam requires you to adopt and adapt what you learned. It is not repeating concepts. It is the most expensive ITIL exam retailing at $469 from PeopleCert.

Route 2 = The ITIL Intermediate Path

This is the second option and the more common path following ITIL Foundation Certification. AND – YOU MUST hold an ITIL Foundation certificate to take these exams. To take any of these exams you MUST have taken an Accredited Course and hold a Certificate of Completion. The Intermediate series is made up of 9 courses split into a Lifecycle track and a Capability track. You can stick with one path or mix and match from the both.

i. Intermediate Service Lifecycle Courses – Managers take this path

1. Service Strategy
2. Service Transition
3. Service Design
4. Service Operation
5. Continual Service Improvement

ii. Intermediate Capability Courses – The people who do the work/implement ITIL take this path

1. Service Offerings and Agreements
2. Planning, Protection and Optimization
3. Release, Control and Validation
4. Operational Support and Analysis

#3 – Becoming an ITIL Expert

After Foundation and completing 17 credits in one of these paths or a combination of courses (some people like to mix and match), then the student has enough points to take the Managing Across the Lifecycle course (MALC) which allows them to sit for the MALC exam. You need a minimum of 17 credits to take MALC.

a. Foundation is 2 credits
b. Lifecycle course are 3 each
c. Capability are 4 each
d. MALC is 5

#4 – PeopleCert Certification Exam

Once you have prepared for an exam and hold the required Certificate of Completion for the Intermediate and MALC courses, then you are ready to purchase and take your exam. The official exam provider for all ITIL exams as of January 1, 2018 is PeopleCert. You can purchase your ITIL Exams from PeopleCert directly or from an Authorized Exam Organization. Exams can be taken at exam centers and Online so you can take them from the comfort of your home or office.

We hope this article on ITIL Certification has been informative and helpful. If you have any questions, we are here to help. You can reach us by phone at, 877.546.4446 or via email at, customerservice@gogotraining.com