In terms of differences, the main thing that I see is that the Tesla hit the market fully ready to drive whereas the  AXELOS release of ITIL 4 is taking more than a year.  The Foundation course was released and then Managing Professional Transition for people with a strong ITIL V3 background.  However, for others wanting more information to understand how to adopt and adapt ITIL 4 into their organizations, we are just now getting the details and it will not be fully released until the second half of 2020.

ITIL 4 Tracks

ITIL 4 has two tracks:  Managing Professional and Strategic Leader.  The full four Managing Professional courses are now released, and we expect the standard updates to the syllabuses to take place over the next several months.  This is a common practice.  Can you take the MP courses now?  Sure.  Will there be changes that take place over the next few months?  Almost certainly.  The Managing Professional Transition course has been available for six months and we received several syllabus updates over that time.  The four full Managing Professional courses are new and for sure, will receive syllabus updates over the next several months.  Can you get started now?  Absolutely.  Make sure you stay on top of the syllabus updates.  The other path is Strategic Leader and it is expected to be released second half of 2020.

Where to Begin

Both tracks begin with ITIL 4 Foundation which is designed as an introduction to ITIL 4. If you are new to ITIL or interested in taking your organization from V3 to 4, then ITIL 4 sets a good foundation. The Managing Professional track is designed for IT Practitioner and provides the knowledge needed for individuals running IT projects, teams and workflows.  The Strategic Leader track takes ITIL beyond IT operations into digitally enabled services across the organization.  The class is currently under development.  As soon as we know more, we will let you know.

Why Get Started Now?

All updates have features that are designed to enhance performance so now is a good time to explore how to improve organizational performance.  A good way to do that is the ITIL 4 Foundation course and the Managing Professional Transition course.  Foundation is perfect if you are new to ITIL or just want to get an overview.  Managing Professional Transition is designed for the more experienced ITIL V3 professional. If you have 15 or more ITIL V3 credits, this is the way to go.  If you are somewhere between Foundation and 15 V3 credits, you have several options:

• Achieve 15 ITIL V3 credits, take ITIL 4 Foundation and then become an ITIL 4 Managing Professional by taking 1 course, the Managing Professional Transition course.
• Achieve 17 ITIL V3 credits and jump straight into ITIL 4 Managing Professional Transition to become an ITIL 4 Managing Professional.
• Go straight to ITIL 4.  Take Foundation and then the 4 Managing Professional courses.

Which path makes the most sense?

If you work for an organization that has adopted and adapted ITIL V3, then that is the route to go.  If you are new to ITIL and want to get a good foundation in ITIL, then taking both V3 and the ITIL 4 Foundation certifications makes sense.  If you have some V3 credits and want the most cost effective solution, then getting your 15 to 17 V3 credits is most economical.

Would you like some help determining which path is best?

As ITIL 4 comes into full swing you may be asking yourself – it is time to get started and if so, what path should I take?  At GogoTraining we offer a free training plans service for individuals and organizations.  If you are wondering what the best path is for you or how to get your organization up to speed flexibly and cost effectively, Contact Us and Tell Us Where You Are At.  Our experts have over 30 years of experience in all training methodologies (classroom, live online and eLearning) and are here to help you.  EXTRA Bonus:  Everyone who contacts us will receive a $100 off one ITIL Exam.

We are standing by to help.  Contact us by email or call us at, 877.546.4446

VeriSM™ and ITIL®4 are very different. It’s the same story as any other question of how VeriSM differs from ITIL, COBIT®, IT4IT®, ISO/IEC 20000, etc. VeriSM isn’t a standard, methodology, or framework, but rather an operating model. ITIL, 20K, COBIT, etc. all are process (practice) driven standards, methodologies, or frameworks.

VeriSM recognizes that all the various standards, frameworks, methodologies have a different emphasis. What VeriSM points to is that depending on the requirements, the appropriate methodology should be used be it ITIL, COBIT, Agile, Lean, etc. VeriSM expands the service management philosophy across the enterprise.

ITIL still is focused in the technology area even though it’s putting forth practices around workforce and talent management, project management, and business analysis – it’s trying to take the enterprise step but it’s not quite there yet (note: there is still information not yet released and therefore a full judgement can’t be made). ITIL 4 states that it is incorporating Lean, Agile, DevOps into its practices (processes) and operating models. That may well be true, but there is a lot of altering of the methodologies in order to ‘fit’ the ITIL principles.

VeriSM is an operating model; ITIL, et al are all players within that operating model. VeriSM is the only service management philosophy that is truly neutral and non-biased. The operating model clearly states to use whatever framework, methodology, or standard that is most appropriate for the consumer requirements, organizational capabilities, and the mission/goals of the organization. Lastly, as with any of the management practices, ITIL is just one strand of the mesh (key concept in VeriSM) and it is up the organization to populate that mesh with the practices, disruptive technologies, resources and environment that accurately reflect the organization.

To learn more about VeriSM, Click Here.  To learn more about ITIL 4, Click Here.

ITIL migrated from version 3 to version 4 in 2019 with the release of the Foundation course and the Managing Professional Transition course. The subsequent courses will be released throughout 2020 so if you are in service management, involved in ITIL v3 or looking to get into the area, now is a good time to understand what it’s all about.

Quick Refresher:

ITIL V3 is alive and well for at least a year and 60 to 70% of ITIL 4 comes from ITILV3. In ITIL 4 there are two tracks, Managing Professional and Digital Leader. The first path to be developed by AXELOS is Managing Professional. It consists of 4 courses and AXELOS created a bridge course for V3 certification holders with 17 or more credits called the Managing Professional Transition course. It allows V3 credit holders to take 1 course instead of 4 to receive the Managing Professional certification.

If you are ready to dip your feet into the ITIL 4 world, there are several ways to start depending on your position. Here is a quick look at the best way to get started. If you don’t see a category that fits your background, Contact Us.

• I am a Manager/Executive

The ITIL 4 Executive Review Course is the one for you. It is a 3 hour video course by Dr. Suzanne Van Hove and Doug Tedder. Quick and easy and the price is right – Only $95 Buy Now – (List Price $495/You Save $400)

• I am an ITIL V3 Foundation Certificate Holder

We recommend the full ITIL 4 Foundation Course. Complete with the fully Accredited Video course by Dr. Suzanne Van Hove and all official courseware including the student guide, candidate syllabus, recommended reading, exam guide and tips, glossary, training plan and two (2) AXELOS Sample Exams, 1 exam voucher and this month only + 1 Free Exam Re-Take – Only $495 Buy Now – (List Price $783/You Save $288)

• I hold the ITIL V3 Foundation + 1 or more ITIL Intermediate Certifications

Axelos is giving everyone who holds 17 or more ITIL V3 credits the opportunity to take just 1 course and become an ITIL 4 Managing Professional. Why is this good? Because…

• • 60 to 70% of ITIL 4 content comes from ITIL V3
  • ITIL V3 Intermediate exams are $73 less than ITIL 4 exams – so you can save up to $292 on exam fees when you complete the V3 path
  • You only have to take 1 ITIL 4 course to become an ITIL 4 Managing Professional
  • ITIL V3 courses are $400 less expensive than ITIL 4 courses – so you can save up to $1,600 on course fees
  • Click HERE to tell us how many Accredited ITIL V3 course/exam packages you need and we will get a customized savings package

• I have 17 ITIL V3 Credits or More

Then you can go straight to the ITIL 4 Managing Professional Transition course. 1 course, 1 exam and you are an ITIL 4 Managing Professional. This package includes the PeopleCert Accredited course, 1 Exam Voucher AND 1 Free Exam Retake for only $865 – (List Price is $1,353/You Save $488)

NOTE: These offers are valid January 2020 only and may not be combined with other offers. Have questions? Email us or call us at 877.546.4446.

At GogoTraining our students get to ask the instructor’s questions while they train, and we wanted to share a great student question on ITIL 4 Foundation and the caliber of answer students can expect to receive.  Suzanne brings the classroom to life online by going the extra mile and fully and completely answering their questions just as though they were in the classroom.  Kudos, Suzanne!

 The student asked: 

Hello Suzanne, Many thanks your great and easy to follow class. I have a question in ITIL 4 Foundation course module “Start Where You Are”.  You have a great example of the check-out person who took a personal interest in your discussion while she was checking out your items but received a bad score because the system graded her on speed of checking out. Your last bullet states “good measurements shouldn’t influence behavior”. If that is the case, what should it influence? I’ve studied all types of businesses that say you should inspect what you expect. Tying bonuses and commissions to behavior based outcomes is what I’ve been trained to do, so this concept is a very new one for me. Can you please elaborate? Thanks.

Dr. Van Hove Answered:

Thank you for your kind words. You have a great question — good measures should measure the qualities the organization has deemed important, and in the case of this check-out person, she demonstrated “intelligent disobedience” (a new term in the Managing Professional materials). It was appropriate that she ignore the metrics because she improved the customer experience. What annoyed me in this scenario, was that there wasn’t a compensation for that action. The other side of the coin is when workers only work to achieve the metrics (resolve calls in 90 seconds) and they don’t do their job but rather perform to the metric because it is tied to pay/rewards, etc… That is a BAD metric and that is what we are trying to avoid. So, the point is that metrics should reflect the business and consumer requirements, they should be known to the staff as targets to be achieved, but they shouldn’t be written where common sense, customer experience (and for that matter, employee experience) be ignored, frivolously attended to, etc. Bonuses and commissions are directly tied to individual performance to the OVERALL ACHIEVEMENT of the organization and I believe that is a bit different that my example. The bullet, to be clear, means we don’t want the metric to **become the behavior** but rather the metric measures the desired service component. I hope that makes more sense. Thanks for the question — enjoy the rest of the course and good luck on the exam! Cheers! Suzanne

by Nikola Gaydarov

I am an ITIL v3 Expert and I have been teaching ITIL for the last 5 years. During this time, I had many discussions with my students on how ITIL can be improved. We went up and down the phases and the process and as a result I have written some articles with ideas that came up. I even wrote an article called ITIL v4 well over a year before the official announcement was done. You can imagine the enthusiasm and the feelings I had, when the real work on the new update started. I have been even part of the whole discussion about the name – would it be v4, v3 2019 or just 4. It was great fun.

Leaving some time for the dust to settle, I decided to go for ITIL 4 Foundation certification few weeks ago. I got the book, I got access to a training and started reading.

It quickly became obvious that ITIL 4 would change the game. We are now ready to talk about value, value system and value streams. The best side of it, is that ITIL 4 is written in such a way that everyone can understand and relate to it.

In this article I will try to show you some great ideas laid down from ITIL 4 and why you might want to certify yourself on the Foundation level. Ultimately, I want to prove that ITIL 4 is good for every one of you.

So, let’s start with ITIL 4.

Why ITIL 4

The first thing that struck me was… We now have a definition of Value. Though it may seem funny, in v3 Value there was no such definition.

The next big thing is, of course, the Service Value System (SVS). There are a few other frameworks that have defined similar models, but here we can see the legacy and the new ideas in one model. ITIL 4 has kept and even promoted to the highest possible level the Guiding Principles.

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

We can see how Governance and Continual Improvement fit as well.

Major change in this version are the Practices and the Service Value Chain. The first will extend our process driven model by focusing more on the Why, and the latest define the so called Value Streams.

Value Streams are a big improvement over what we had as a delivery model in v3. They mix activities and practices to deliver value. How great is that?

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

And the good ideas go even further. We now have six activities: Plan, Improve, Engage, Design and Transition, Deliver and Support and Obtain and Build. Why is this a good thing? It is good because we now have focus. Is what I am doing an Engagement or Design and Transition activity? Are there any related best practices to how we engage with our customers? Do we have predefined procedures and guidelines? The list can go on. In short, we are given a high-level system, which can be split into activities and practices with a focus on value. It looks a lot better and a lot more up-to-date, doesn’t it?

I will go into detail, but we now have 34 Practices split into three groups. I think these are plenty of practices 😊 Major point is that we now have Business Analysis, Risk Management, Portfolio and Project Management, Deployment and Software Management. It looks sound from a practical perspective.

The 4 Dimensions of Service Management

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

Last, but not least are the 4 dimensions of service management. They were always there, but we somehow always forgot about them. Something like the pink elephant in the room – it is there but it seems no one is paying enough attention. Emphasizing the importance of People, Information, Partners and Value Streams is a great way to deliver better and better services.

The more you read, the more you think ”Hey, this looks cool, I should certify”, don’t you?

Well, I thought the same, so I did it 😊

Why ITIL 4 Foundation

I have taken an online prerecorded training with a great quality. I read the book several times and done the mockup exams. The practical example about Axle Car Hire was a great help. You can easily understand and relate to theory, if you are given a practical example. The exam was straightforward, not easy, not hard. Well, I am an Expert, so I was close to perfection 😊

Source: AXELOS

Why do you need to certify? The main reason, of course, is that ITIL 4 will follow up on the steps of ITIL v3 2011 and become a well known and well used best practice framework. The certificate will be valid at least for several years and will be known throughout the globe. So, don’t wait, just go for it…

Who can take ITIL 4 Managing Professional Transition Certification Training?

• All ITIL Experts
• Anyone with 17 or more ITIL V3 credits
• Anyone with 15 ITIL V3 Intermediate credits and ITIL 4 Foundation

Who can teach ITIL 4 Managing Professional Transition Certification Training?

• Accredited ITIL Trainers who hold MALC or a minimum of 17 ITIL V3 credits and who complete the Managing Professional Transition Train-The-Trainer videos and take and pass the exam.

When will the ITIL 4 Managing Professional Transition Exam be available?

• PeopleCert will release the exam on October 3, 2019

How much will the ITIL 4 Managing Professional Transition Course Exam cost?

• The exam price is expected to be $469.

Which Exam Institute provides the ITIL 4 Managing Professional Transition Exam?

• PeopleCert

How is the ITIL 4 Managing Professional Transition Exam administered?

• You can take the exam in a live classroom course or live online proctored anywhere anytime.

Do students have to take an Accredited Course to sit for the exam?

• Yes, a certificate of completion from an Accredited Training Organization is required to sit for this exam.

Does PeopleCert Offer Exam Re-Takes for free?

• No, you must pay for every exam.

When will the ITIL 4 Managing Professional Transition Certification Training Course be available?

• AXELOS finalized the materials that go into the class mid-September therefore it is expected that training organizations will begin teaching courses in the October/November 2019 timeframe.

How long is the class?

• Classroom courses are 4.5 days with the last half day dedicated to taking the exam.  Online self-paced courses are divided into video lectures, exercises, and sample exams.  It is expected that  students who take self-paced courses will spend 30 hours of study.

Do I need to read the 4 Managing Professional Books?

• Yes, AXELOS highly recommends that every student has a copy of the 4 books and reads them in addition to taking a classroom, live online or self-paced video class.

Do I need to take the ITIL 4 Foundation Course before I take the ITIL 4 Managing Professional Transition Certification Training Course?

• It is highly recommended that you take the ITIL 4 Foundation course or purchase and read the ITIL 4 Foundation book from AXELOS as the concepts covered in the ITIL 4 Foundation course will help you achieve the best learning experience when you take the ITIL 4 Managing Professional Transition course.

The Facts: If you have 17 ITIL V3 credits or more, then you can become an ITIL 4 Managing Professional October 2019. With 17 ITIL V3 credits, AXELOS is allowing you to become an ITIL 4 Managing Professional by taking only 1 course and exam instead of 5 courses and exams.

In addition, you will get to become ITIL 4 Managing Professional Certified in October 2019. Everyone without the 17 credits will need to wait for at least 6 to 12 months to get this certification because AXELOS has not created the courses or the exams for the Managing Professional Track yet.

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

What’s Included:  This package is designed to give you all the ITIL V3 credits you need to go directly into the ITIL 4 Managing Professional Transition course and become one of the first to become an ITIL 4 Managing Professional.  In this package you receive:

• The ITIL Foundation Courses (V3 and ITIL 4)
• 5 ITIL V3 Lifecycle Courses
• 4 ITIL V3 Capability courses
• The Managing Professional Transition Course
• Course Transcripts
• Certificates of Completion
• $100 off all ITIL V3 and ITIL 4 Exams

Get 12 Courses for $1,995 (Includes ITIL 4 Managing Professional Transition Course)

Extra Bonus:  Once you achieve your Managing Professional designation you only have to take the ITIL Leader course to become an ITIL 4 Strategic Leader.

Granted ITIL is a framework and not a technology, but I just couldn’t stop laughing when I saw this cartoon.  With all the hype around ITIL 4 it would “seem” that as of Q1 2019, ITIL V3 will be considered outdated/dead, however, we don’t believe this to be the case.

Why Doesn’t ITIL 4 Kill ITIL V3?

For those of you who have individually or organizationally invested in the ITIL Framework via certifications and working in organizations that have adopted and adapted the ITIL Framework, you know ITIL is not something that gets adopted and adapted overnight nor is it something that gets updated overnight. If you run an IT organization that has adopted and adapted the IT Infrastructure framework, then you have trained your people, selected the practices from the framework that work for your group and integrated them into your organization with the end goal of delivering better, more efficient and higher quality services that enable the organization to be more effective and reduce costs.  It would make no sense to jump ship.

A Historical Look At Updates

Whenever an update is delivered, whether it be an operating system, language, standard or framework, it typically keeps the best of the current version and adds to it enhancements that bring new capabilities.  Some things stay the same, some things are modified for improvement and there are always new features.  In the case of ITIL 4, the goal, we are told, is to bring the ITIL framework into the digital age.  An age where it co-exists with Agile and DevOps and Lean, to name a few.

How Will ITIL 4 Enhance ITIL V3?

The current V3 framework has 26 processes. All very solid. If you have adopted and adapted some or all of them, they are in place and will remain in place.  The focus of ITIL 4 is to integrate ITIL with other relevant best practices like DevOps, Agile and Lean. The core elements of ITIL V3 are expected to remain the same in ITIL 4.

What Does This Mean to You or Are Your ITIL V3 Certificates Valid?

ITIL V3 is alive and well.  All ITIL V3 certifications are valid and well respected, AXELOS will continue V3 Certifications until at least June 2020. If your organization has adopted ITIL, then ITIL V3 courses, content and certifications are relevant. If you want to work for an organization that has adopted ITIL, then ITIL V3 courses, content and certifications are relevant. Bottom Line – ITIL V3 is here to stay. ITIL 4 builds on ITIL V3.

ITIL 4 Release

The release program for the new ITIL 4 certification will take some time.

• Foundation will be released Q1 2019; the first exams are due the end of February 2019
• The 6 advanced courses/certifications will begin releasing June 2020

How Do You Prepare?

We recommend that everyone in the ITIL V3 space either buy and read the AXELOS publication when it is released or take a course. Courses are available in self-paced, live online and classroom format. Everyone who is currently in an ITIL V3 shop will want to understand ITIL 4 as soon as possible. That understanding will allow you to start thinking about the new processes that are introduced in ITIL 4 in order to determine which ones and how to adapt them into your organization.

Who Should Get ITIL 4 Foundation Certified?

If you hold an ITIL V3 Foundation Certificate and have not gone on to the advanced certifications, then you will want to prepare and sit the ITIL 4 Foundation exam given by PeopleCert in 2019.  This will keep you on the cutting edge and in good stead in the job market.  Individuals who have taken advanced ITIL V3 Certifications do not need to get ITIL 4 Foundation Certified as there is an advanced transition module for ITIL V3 Certificate holders with 17 or more credits.  Now, it won’t hurt you to take the Foundation exam, just know it is not required.

Nothing Happens Overnight

Remember, nothing happens overnight. You didn’t get to the place you are now overnight, and you won’t adopt and adapt ITIL 4 overnight. Take all the time you need. When it is released, learn all about it. Make good decisions. Make a plan. Adopt and adapt accordingly.

ITIL© (the IT Infrastructure Library), is the most widely used process driven framework in the field of service management today.  It’s been around since the mid to late 80’s and it’s all about how to deliver effective and efficient services.  Since its inception, ITIL has been adopted by about 90% of the Fortune 500 companies in the world (AXELOS presentation November 2018).

In the 80’s, it was all about how IT could use a process to better deliver services to the organization.  Fast forward to today and everything is about delivering services inside and outside of the business.  It’s what makes or breaks a company.  So why do Project Managers Need ITIL?

1. All Project Managers service customers – internal and external. ITIL enables Project Managers to better align the services they deliver to the needs of the businesses and customers it supports.
2. Project Managers need to earn PDU’s in order to maintain their PMP Certification. PDU’s are available for completing study in ITIL.  What better way to stay current?
3. ITIL is so widely adopted that having a minimum of the ITIL Foundation Certification will enable Product Managers to find themselves more qualified for promotions and exciting new jobs.

The current ITIL version is V3.  V3 is made up of 26 processes.  ITIL 4 is being released Q1 2019 and expands on ITIL V3 to address the delivery of services in the digital age.  If your organization is currently V3 centric, then the V3 Foundation Course will give you the understanding you need to start your journey into ITIL.   ITIL 4 will release in Q1 of 2019 and it will be the next step to understanding how your organization can benefit from a process-driven framework.  We expect that most V3 organizations will stay V3 through 2019 as ITIL 4 will be released throughout 2019.

Once ITIL 4 is released, organizations will need to train their people on ITIL 4 in order to best determine how to adopt and adapt it into their organization.  The ITIL 4 Foundation course will be released Q1 2019.  It is a great way for ITIL Certificate holders from Foundation to Expert to come up to speed on ITIL 4. The remainder of ITIL 4 courses will release the second half of 2019.  Gaining an understanding of ITIL 4 in 2019 is going to be important in helping your organization prepare.  We expect the ITIL V3 to ITIL 4 migration will begin in the 2020 timeframe.

Moral of the story?  ITIL is here to stay and if you are a Project Manager, there is tremendous benefit to achieving ITIL Foundation Certification.

I was speaking with some ITIL Experts last week and they asked me if there is any value in someone getting V3 certified since ITIL 4 releases in 2019. Here is my answer. Take a look and let me know your thoughts.

First off, great question. There is a lot of confusion over the ITIL 4 release as many of the details are still under wraps. From a 10,000 foot look we all know that we live in a world of updates and change does not happen overnight. Companies have infrastructures and processes and systems in place and they don’t throw them away when a new version is released. And most new versions include key elements of the current version, so the baby is not being thrown out with the bath water.

ITIL V3 Is Alive & Well

Right now, ITIL is V3.  V3 is alive and well and will be maintained until at least June 2020.  The ITIL 4 Foundation is being released Q1 2019 – or sometime in the next 4 months. The remainder of the ITIL 4 courses are scheduled to be released sometime June 2019 to December 2019.

Migration Game Plan

If I were new to ITIL and had funds for exams, I would get V3 Foundation and ITIL 4 Foundation Certified.  ITIL V3 Foundation is required for many positions and I don’t see that requirement going away for the next 12 months minimum. ITIL 4 Foundation is new and takes ITIL to the next level and if I wanted to be fully prepared to help my company transition from ITIL V3 to ITIL 4 or have certifications that helped me stand out, get promoted or get a new job, then I would get ITIL 4 Foundation Certified too. If I was already ITIL V3 Foundation Certified, I would get ITIL 4 Foundation Certified for the same reasons.

For the more advanced V3 certificate holders I would come up to speed on ITIL 4 by reading the book when it is released or taking a class. In my opinion there is no need for advanced certificate holders to get the ITIL 4 Foundation certificate. Advanced ITIL 3 Certificate holders (17 V3 credits or more) will be able to take the ITIL 4 Managing Professional transition course when it is released second half of 2019 and achieve the new ITIL 4 Managing Professional Certification.  This enables individuals with 17 or more ITIL V3 credits to take 1 course instead of 4 to become ITIL 4 Managing Professional Certified. If you are on your way to 17 credits in ITIL V3, keep going as it will allow you accelerated access to the ITIL 4 Managing Professional Certification.

I hope this article has been informative. If you have any questions, we are here to help.