The quick answer is no.  ITIL Expert is available to achieve until December 31, 2021.

Why Now?

For this answer we went to ITIL Expert, Dr. Suzanne Van Hove:  Suzanne shared that if you have achieved 17 ITIL V3 credits, then there are four reasons to take MALC and achieve the ITIL Expert designation:

• Becoming an ITIL Experts puts you in a very elite group.
• Taking the MALC gives you a great understanding of the 2011 processes and how they interact; so important to have those thought processes when addressing ITIL 4.
• Taking MALC gives you a solid understanding of the service lifecycle and where it fits into the ITIL 4 schema, so you have a leg up when you go to adopt and adapt ITIL 4 into your organization.
• Taking MALC solidifies the concept of ‘process’ to a point where ITIL 4 practices and their application across the enterprise makes sense.

Do you have 17 ITIL V3 credits?  If yes, it’s not too late to become an ITIL EXPERT – but, time is running out.  The last MALC exam will be given on December 31, 2021.  The time to act is now.

SPECIAL OFFER

MALC Course & Exam Offer – $497 (List Price $995)

• Includes the Accredited Self-Paced Managing Across the Lifecycle Course taught by Dr. Suzanne Van Hove, access to Dr. Van Hove to ask questions, all course materials, 1 PeopleCert Exam Voucher and 1 exam retake if require
• This offer cannot be combined with other offers and is valid until November 30, 2021.
• Need help or have questions?  Contact Us.

By Dr. Suzanne Van Hove

Why Take DPI First?

DPI is the class that I would take first in order to understand the foundational elements of the Service Value Stream (SVS), and to prepare the environment for service creation and delivery, stakeholder management, and eventually looking at the high-velocity environment.

Focus On The Organization

Looking at the new ITIL® training schema and the importance of service value system, Governance and guiding principles are key to setting up a system that reflects the needs of the organization and consumer.  ITIL 4 Direct, Plan and Improve focuses on those aspects, ensuring the foundational principles are in place so that the approving of new/changed products and services is accurate and beneficial to the organization and consumer.

Factors Critical to Your Success

The principles of governance, risk and compliance (GRC) are the main topics of DPI as well as organizational change management (OCM), continual improvement, and measurement and reporting.  While these topics are may be a bit on the “non-exciting” side, they are crucial and fundamental to good service delivery.

Ready to Get Started?

Get the 90 Day Special Offer Today!

In honor of the release of our fully Accredited ITIL 4 Managing Professional courses, GogoTraining is offering 50 Free ITIL 4 Exam Vouchers to the first 50 people who purchase an ITIL 4 Managing Professional Course this month.

Here is how it works:

• Purchase the course(s) you need using the links below for $495
• Receive a Free PeopleCert Exam Voucher – Valid for 1 year
• Receive Lifetime Access to the course
• Receive full instructor support by Dr. Suzanne Van Hove
• Save $488 (PeopleCert Exam Voucher Price)

Click on the link below to secure your Free ITIL 4 Managing Professional Exam Voucher:

• Create, Deliver and Support
• Drive Stakeholder Value
• High Velocity IT
• Direct, Plan and Improve

Have questions or need to upgrade your ITIL v3 status to ITIL 4?  Contact Us

This offer is valid throughout March 2021.

I was talking to my good friend Corde Wager (ITIL 4 Managing Professional and all around good guy) today about how to explain the significance of the ITIL 4 Strategic Leader Program and he said:

“ITIL V3 showed us how to manage processes.   With the growth of digital technology throughout the corporation and the advent of ITIL 4, organizations have to grow beyond processes and learn how to create successful digital direction for the entire organization and their customer base.  To do this IT Leaders need to learn how to create and integrate a digital strategy.   In addition, key managers and executives throughout the corporation need to be a part of this process.  Technology is everywhere and this is just the beginning.  Without an organizationally created and endorsed digital strategy, organizations will not see the future or be prepared for opportunities it offers.”

After I spoke to Corde, I received my weekly newsletter from Ian Sachs of Rick Resource that gives us the icing on the cake so to speak on the importance of becoming an ITIL 4 Strategic Leader.  Make sure you don’t get left behind.  I couldn’t have said it better (see below).  Thank you Ian Sachs of Risk Resource.

Food for Thought: Projecting the Future

Many of the world’s most influential businesspeople and industry leaders failed to fully appreciate the capabilities of their own work while underestimating or misinterpreting the future. There is no better way to point this out than to consider some of the past century’s most prominent examples.

• 1893 – Postmaster General John Wanamaker stated that the U.S. mail would be delivered by stagecoach and horseback, even 100 years in the future.

• 1899 – Charles H. Duell, commissioner of the U.S. Office of Patents, said, “Everything that can be invented has been invented.”

• 1903 – The New York Times declared that flying machines were a waste of time just a week before the Wright brothers successfully flew their airplane at Kitty Hawk, North Carolina.

• 1927 – Harry M. Warner, one of the founders of Warner Brothers, remarked during the era of silent movies, “Who the hell wants to hear actors talk?”

• 1943 – Thomas Watson, chairman of IBM, said “I think there is a world market for maybe five computers.”

• 2000 – John Antioco, CEO of Blockbuster, overlooked the capabilities of internet “streaming” and turned down an offer to buy Netflix for $50M. Blockbuster, the company that pioneered movie rentals, filed for bankruptcy in 2010.

As our society continues to course through exponential growth in technology, innovation, living standards, and of course, a pandemic, it’s important to remain prudent and to think through all possible outcomes and scenarios before turning down opportunities or accepting new ones. Leave your ego and stubbornness at the door and make room for more thoughts and opinions. Don’t be too quick to stick with comfortable decisions. History rewards those who were bold – the gamblers that bet on the future and not against it.

Don’t get left behind.  To Learn More about the GogoTraining ITIL 4 Strategic Leader Program, Click Here.

To ready the full article by Ian Sachs, Click here  

The ITIL 4 Strategic Leader Designation is an exciting Senior, Leader-Level, Certification.  It is designed for professionals across all organizations who are involved in crafting digital vision and shaping IT and business strategy.  When you achieve the Strategic Leader designation you will be a part of an exclusive group of professionals who hold the most valued ITIL 4 Leadership Certification.

Strategic Leader Requirements

The ITIL 4 Strategic Leader Certification is a true Leader-Level Certification.  In order to achieve the Strategic Leader Certification candidates must:

1. Have 3 or more years of Management Experience
2. Have the required course prerequisites described below
3. Receive a passing mark on the 4 Digital and IT Strategy Course Assignments
4. Complete the Accredited Digital and IT Strategy Course.
5. Take and pass the ITIL 4 Leader:  Digital and IT Strategy Exam given by PeopleCert

Strategic Leader Courses

This program consists of 2 courses:

• ITIL 4 Strategist:  Direct, Plan and Improve (DPI):  Providing practical and strategic methods for delivering Continual Service Improvement.
• ITIL 4 Leader:  Digital & IT Strategy (DITS): Creating digital strategy that enables success across departments and organizations.

Strategic Leader Pathways

There are 3 ways to qualify to take the Digital & IT Strategy course which is required to become an ITIL 4 Strategic Leader.

1. Shortest Way – 1 Course Required

Everyone who holds the ITIL 4 Managing Professional Transition Certification or who holds the ITIL Strategist Direct, Plan and Control Certification, may go straight to the Strategic Leader Course.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020. 

2. Next Shortest – 2 Courses Required

If you hold the ITIL 4 Foundation Certification you qualify to take the Direct, Plan and Improve course followed by the ITIL 4 Leader, Digital and IT Strategy.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

3. Need It All – 3 Courses Required

If you hold the ITIL V3 Foundation Certificate or are NEW to ITIL, then you need to start with the ITIL 4 Foundation Course followed by DPI and DITS.

If this is you, then Click Here to take advantage of a Very Special LIFETIME Access Offer – Valid September 2020.

Need Help?

Click Here and share your ITIL training and certification experience with us and we will get back to you within 48 hours with a custom training plan.  For everything else, contact us by email at customerservice@gogotraining.com or by phone at 877.546.4446.  We are standing by to help.

Are you planning on becoming an ITIL 4 Strategic Leader?  If yes, read on…The ITIL 4 Strategic Leader Designation consists of 2 courses, however, depending on your background you may only have to take one of them.  Here is how it works:

There are two courses in the Strategic Leader Path:

• ITIL Strategist: Direct, Plan and Improve (DPI)
• ITIL Leader: Digital and IT Strategy (DITS)

Now here is where it gets tricky:

1. If you took the ITIL 4 Managing Professional Transition course, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
2. If you took Direct, Plan and Improve as part of your Managing Professional series of courses, then you only have to take the Digital and IT Strategy course to become a Strategic Leader.
3. If you are new to ITIL 4, then you need to take the ITIL 4 Foundation course before you can take either DPI or DITS.

Exclusive Pre-Release Offer

GogoTraining is very excited to announce that Dr. Suzanne Van Hove’s ITIL Leader: Digital and IT Strategy course will release late September when PeopleCert launches the course.  In honor of the release we are offering are offering an EXCLUSIVE Pre-Sale Offer that gives you a $400 Discount and reduces the course to $895.

 Do you  Qualify to take the Digital and IT Strategy Course?

 In order to take the course you must have a minimum of 3 years’ experience as a Manager and have taken either the ITIL 4 Foundation course or the ITIL 4 Managing Professional Transition course.

How Does This Course Differ From All Other ITIL Courses?

• You have to be a manager with a minimum of 3 years experience to take the course
• You have to complete 4 class assignments with a pass mark to take the exam
• The exam focuses on the application of the knowledge you have learned

Who Grades your Assignments?

Dr. Van Hove personally grades your assignments and answers your questions.

What is Included in this Great Package?

This package sells for $1,295 and is available on this pre-release special offer for only $895:  When you purchase this bundle you receive:

• The Digital and IT Strategy Video Course
• 4 Case Studies with instructor review and assessment
• The Official AXELOS DITS Publication, PDF Version
• 1 PeopleCert Exam Voucher
• 1 Free PeopleCert Exam Retake
• Q&A with Dr. Van Hove

Save $400 on this EXCLUSIVE Pre-Sale Offer Today!

In order to help students out, GogoTraining is including a fully accredited ITIL Training course with each exam voucher that is purchased May 2020.  The course and exam are both valid for 1 year from the date of purchase.

What does this mean? 

It means that you can purchase today and receive 1 year access to the course for free and take the exam anytime in the next 12 months.

How to Get Your Free Course:

• Click on this link:  https://gogotraining.com/training/exams/itil/
• Select the exam vouchers you would like to have and check out
• The courses you purchase will be placed in your account within 24 hours.
  • Courses come with 1 year access
  • Exams come with 1 year access

Have Questions or need to train a ton of people?

Call us at 877.546.4446 or email customerservice@gogotraining.com

VeriSM™ and ITIL®4 are very different. It’s the same story as any other question of how VeriSM differs from ITIL, COBIT®, IT4IT®, ISO/IEC 20000, etc. VeriSM isn’t a standard, methodology, or framework, but rather an operating model. ITIL, 20K, COBIT, etc. all are process (practice) driven standards, methodologies, or frameworks.

VeriSM recognizes that all the various standards, frameworks, methodologies have a different emphasis. What VeriSM points to is that depending on the requirements, the appropriate methodology should be used be it ITIL, COBIT, Agile, Lean, etc. VeriSM expands the service management philosophy across the enterprise.

ITIL still is focused in the technology area even though it’s putting forth practices around workforce and talent management, project management, and business analysis – it’s trying to take the enterprise step but it’s not quite there yet (note: there is still information not yet released and therefore a full judgement can’t be made). ITIL 4 states that it is incorporating Lean, Agile, DevOps into its practices (processes) and operating models. That may well be true, but there is a lot of altering of the methodologies in order to ‘fit’ the ITIL principles.

VeriSM is an operating model; ITIL, et al are all players within that operating model. VeriSM is the only service management philosophy that is truly neutral and non-biased. The operating model clearly states to use whatever framework, methodology, or standard that is most appropriate for the consumer requirements, organizational capabilities, and the mission/goals of the organization. Lastly, as with any of the management practices, ITIL is just one strand of the mesh (key concept in VeriSM) and it is up the organization to populate that mesh with the practices, disruptive technologies, resources and environment that accurately reflect the organization.

To learn more about VeriSM, Click Here.  To learn more about ITIL 4, Click Here.

ITIL migrated from version 3 to version 4 in 2019 with the release of the Foundation course and the Managing Professional Transition course. The subsequent courses will be released throughout 2020 so if you are in service management, involved in ITIL v3 or looking to get into the area, now is a good time to understand what it’s all about.

Quick Refresher:

ITIL V3 is alive and well for at least a year and 60 to 70% of ITIL 4 comes from ITILV3. In ITIL 4 there are two tracks, Managing Professional and Digital Leader. The first path to be developed by AXELOS is Managing Professional. It consists of 4 courses and AXELOS created a bridge course for V3 certification holders with 17 or more credits called the Managing Professional Transition course. It allows V3 credit holders to take 1 course instead of 4 to receive the Managing Professional certification.

If you are ready to dip your feet into the ITIL 4 world, there are several ways to start depending on your position. Here is a quick look at the best way to get started. If you don’t see a category that fits your background, Contact Us.

• I am a Manager/Executive

The ITIL 4 Executive Review Course is the one for you. It is a 3 hour video course by Dr. Suzanne Van Hove and Doug Tedder. Quick and easy and the price is right – Only $95 Buy Now – (List Price $495/You Save $400)

• I am an ITIL V3 Foundation Certificate Holder

We recommend the full ITIL 4 Foundation Course. Complete with the fully Accredited Video course by Dr. Suzanne Van Hove and all official courseware including the student guide, candidate syllabus, recommended reading, exam guide and tips, glossary, training plan and two (2) AXELOS Sample Exams, 1 exam voucher and this month only + 1 Free Exam Re-Take – Only $495 Buy Now – (List Price $783/You Save $288)

• I hold the ITIL V3 Foundation + 1 or more ITIL Intermediate Certifications

Axelos is giving everyone who holds 17 or more ITIL V3 credits the opportunity to take just 1 course and become an ITIL 4 Managing Professional. Why is this good? Because…

• • 60 to 70% of ITIL 4 content comes from ITIL V3
  • ITIL V3 Intermediate exams are $73 less than ITIL 4 exams – so you can save up to $292 on exam fees when you complete the V3 path
  • You only have to take 1 ITIL 4 course to become an ITIL 4 Managing Professional
  • ITIL V3 courses are $400 less expensive than ITIL 4 courses – so you can save up to $1,600 on course fees
  • Click HERE to tell us how many Accredited ITIL V3 course/exam packages you need and we will get a customized savings package

• I have 17 ITIL V3 Credits or More

Then you can go straight to the ITIL 4 Managing Professional Transition course. 1 course, 1 exam and you are an ITIL 4 Managing Professional. This package includes the PeopleCert Accredited course, 1 Exam Voucher AND 1 Free Exam Retake for only $865 – (List Price is $1,353/You Save $488)

NOTE: These offers are valid January 2020 only and may not be combined with other offers. Have questions? Email us or call us at 877.546.4446.

by Nikola Gaydarov

I am an ITIL v3 Expert and I have been teaching ITIL for the last 5 years. During this time, I had many discussions with my students on how ITIL can be improved. We went up and down the phases and the process and as a result I have written some articles with ideas that came up. I even wrote an article called ITIL v4 well over a year before the official announcement was done. You can imagine the enthusiasm and the feelings I had, when the real work on the new update started. I have been even part of the whole discussion about the name – would it be v4, v3 2019 or just 4. It was great fun.

Leaving some time for the dust to settle, I decided to go for ITIL 4 Foundation certification few weeks ago. I got the book, I got access to a training and started reading.

It quickly became obvious that ITIL 4 would change the game. We are now ready to talk about value, value system and value streams. The best side of it, is that ITIL 4 is written in such a way that everyone can understand and relate to it.

In this article I will try to show you some great ideas laid down from ITIL 4 and why you might want to certify yourself on the Foundation level. Ultimately, I want to prove that ITIL 4 is good for every one of you.

So, let’s start with ITIL 4.

Why ITIL 4

The first thing that struck me was… We now have a definition of Value. Though it may seem funny, in v3 Value there was no such definition.

The next big thing is, of course, the Service Value System (SVS). There are a few other frameworks that have defined similar models, but here we can see the legacy and the new ideas in one model. ITIL 4 has kept and even promoted to the highest possible level the Guiding Principles.

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

We can see how Governance and Continual Improvement fit as well.

Major change in this version are the Practices and the Service Value Chain. The first will extend our process driven model by focusing more on the Why, and the latest define the so called Value Streams.

Value Streams are a big improvement over what we had as a delivery model in v3. They mix activities and practices to deliver value. How great is that?

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

And the good ideas go even further. We now have six activities: Plan, Improve, Engage, Design and Transition, Deliver and Support and Obtain and Build. Why is this a good thing? It is good because we now have focus. Is what I am doing an Engagement or Design and Transition activity? Are there any related best practices to how we engage with our customers? Do we have predefined procedures and guidelines? The list can go on. In short, we are given a high-level system, which can be split into activities and practices with a focus on value. It looks a lot better and a lot more up-to-date, doesn’t it?

I will go into detail, but we now have 34 Practices split into three groups. I think these are plenty of practices 😊 Major point is that we now have Business Analysis, Risk Management, Portfolio and Project Management, Deployment and Software Management. It looks sound from a practical perspective.

The 4 Dimensions of Service Management

Source: AXELOS, “ITIL Foundation: ITIL 4 Edition” (2019)

Last, but not least are the 4 dimensions of service management. They were always there, but we somehow always forgot about them. Something like the pink elephant in the room – it is there but it seems no one is paying enough attention. Emphasizing the importance of People, Information, Partners and Value Streams is a great way to deliver better and better services.

The more you read, the more you think ”Hey, this looks cool, I should certify”, don’t you?

Well, I thought the same, so I did it 😊

Why ITIL 4 Foundation

I have taken an online prerecorded training with a great quality. I read the book several times and done the mockup exams. The practical example about Axle Car Hire was a great help. You can easily understand and relate to theory, if you are given a practical example. The exam was straightforward, not easy, not hard. Well, I am an Expert, so I was close to perfection 😊

Source: AXELOS

Why do you need to certify? The main reason, of course, is that ITIL 4 will follow up on the steps of ITIL v3 2011 and become a well known and well used best practice framework. The certificate will be valid at least for several years and will be known throughout the globe. So, don’t wait, just go for it…